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Thompson Nashville

3.9 (162 reviews)
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This is how I returned to my room to find my bed AFTER housekeeping had come.

Very disappointing experience. Booked it through Amex FH&R. It's a fine hotel; it's just a FH&R. No outreach before I arrived to arrange airport transfer or assist with restaurants recs and reservations. The hotel is show it's age with chipped veneer on the furniture, peeling paint around the windows and shampoo/soap bottles with the labels most worn off. Where it really fails is with housekeeping. No evening service, which is shocking for a FH&R, and day service basically just pulled up the cover on the bed and threw the pillows back on it. Nothing was tucked in or smoothed out. Iron and ironing board left out, along with hairdryer, etc. All of this is fine for a standard hotel but at $400+ night and in the FH&R program, there is nothing fine about the Thompson. Other than the people! Everyone with whom I've spoken here has been super nice and the front desk was very welcoming on my arrival. They also helped solve an issue with my breakfast benefit. But will I come back? No. There were other FH&R options in the city that'd I try first.

On the lobby floor
John R.

I really enjoyed staying at the Thompson. The location in the Gultch is great. It has access to some nearby restaurants and activities that you probably wouldn't otherwise go out of your way for. The rooms feel new, or like they have been recently renovated. Service was great as well. Room service was very responsive and housekeeping was great. My one complaint, as it seems to be with most hotels, is that there is not enough surface space for your stuff. They do have outlets in the night stands which seems to be great, however, they are literally right up against the bed which is really weird and charging bricks tend to fall out of them. The "rooftop" bar is nice, and the online check-out actually worked, which seems to be another simple thing that is commonly broken in other places. Broadway is walkable. You just need to follow the walking directions on an online map to find the shortest path. HINT: The stairs at Milk & Honey Gulch are key to the shortest path!

Shower
Joshua T.

This was our first time here but I'm not sure we will be back honestly. More times than not, Amex FHR hotels will offer complimentary upgrades to rooms upon check-in; Thompson did not but rather stated we could pay for an upgrade if we wished meaning they had upgrades available but chose not to accommodate. My wife and I attempted to go to the rooftop "restaurant and bar" to find it to be a bar only that serves some food that was so incredibly over crowded that we could barely walk around so we just left back to our room. On our second to last day, our entire hallway, including our room smelled like weed which was incredibly bothersome considering it's a smoke free hotel. Im not sure if it was the room service that was at our door when I came back or something else but honestly there was no point in calling about because I know nothing would come of it. Beds were ok, valet parking is like $54. To be honest, I think the only "luxury" thing was having to scan your room key in the elevator and I've dealt with friendlier staff in France even though the French "are rude". It is trying to be something it just isn't.

Courtney E.

Absolutely loved this hotel - it may be my best hotel stay ever. The staff is extremely friendly and helpful and the hotel is beautiful. I loved the modern masculine decor with touches of feminine patterns and gold. The location is great. There are a lot of local shops and restaurants to go to. I visited Biscuit Love and Emmy Squared like a tourist and loved it. The hotel is also about 15 minutes from the airport which is also great. I was here for five nights for a business trip and the level of detail and care was amazing. The food was good and I did not receive a single complaint from our team AND senior leadership loved it as well. There are a few imperfections which is why I took off one star. The plumbing in the bathroom is very loud, or at least it was in my room. I would not want to room with someone who gets up in the middle of the night to visit the bathroom. Another thing that I didn't like was the the fabric on the ironing board needed to be replaced. The white metal underneath comes through the fabric and leaves a white imprint from the metal frame on my clothes. It washed off after I put them in the washer, but it's something to look out for. Lastly, room service threw away my leftover food before I had a chance to finish it. It was only one container, but it was one of the best meals I've ever had. It was nowhere near the trash and wasn't marked as disposable. All of the other cons could simply be overlooked, but I was annoyed and somewhat offended that my food was wasted and thrown away without good reason. Overall I loved my experience here and it was definitely the top tier service and customer experience and beyond that I expect from any upscale hotel. I'd love to stay here again!

manager on duty laughing about kicking us out.

Front desk was fine. We ate at the restaurant but the server was really rude and short and not fun at all. After ordering one round of drinks, we were all cut off. Super bizarre and no reason. The manager on duty was not cool and felt like she was on her high horse by "kicking us out". They also accused us of throwing up and stumbling ... lol. Food was good. Service and service NO. Server also threw a dessert at the birthday girl rather than saying HAPPY BDAY! It was a weird experience and I don't recommend.

Seersucker bath robes
Annalisa P.

Nestled in the heart of The Gulch, Thompson Nashville is the perfect place to stay for your visit. It's walking distance to famous eateries such as Biscuit Love, Milk & Honey, Peg Leg Porker, 404 Kitchen, and Finn & Pearl. The famous wall art with the wings, the colorful art wall, and a few famous celebrity shops like Kittenish and Uncommon James are also walking distance. You're about a short Uber Drive from Broadway, 12 South boutiques/ coffee shops, and The Parthenon/Vanderbilt University. The hotel contacted me a few days prior to our stay. They were kind enough to text and email me recommendations. They communicated with me throughout our stay when they needed to reach us about our preference with the turn down service. I really like this place. The only other hotel that has done that is The Vendue in Charleston, SC. When we checked in, we planned on leaving our luggage with concierge since check in wasn't until 4 pm, and it was only 1-130 pm. They already had a clean room with double beds available, so they went ahead and got us situated. The incidental free is $450, but it gets returned after your trip (assuming you don't break anything). Customer service was excellent throughout our stay. My friend and I were on the 7th floor overlooking the front of the hotel with shops and restaurants. The room feels homey with the wooden floors. There are seersucker bath robes, slippers, and ear plugs for your convenience. The beds are comfortable, but the feather pillows tend to get flat. The walls are a little thin. I could hear the group of guys next door at times. The rain shower head and walk-in shower was so relaxing, but I think they had hard water cause my hands turned to raisins after a few minutes. No amount of lotion helped. There wasn't enough lighting in the rooms. They also needed more mirrors. The one floor length mirror had dim lighting. I did like the mini night light that you can pull out from the head board and hide during the day. Each night for turn down service, you get a small bottle of water and the forecast for the next day. Like all of the honky tonks off Broadway, Thompson Nashville also has a rooftop bar. We didn't get to enjoy the L.A. Jackson as much as we'd hoped due to the weather, but we did enjoy the views. The crowd is a bit older earlier in the evening, but after 2 am, the younger crowd of 20-30s come. My friend used the gym on the 2nd floor. It has great equipment and cucumber water. The Marsh House restaurant on the first floor was closed for renovations, but you could order room service. Killebrew is the coffee shop connected to the hotel. It's small but popular. It's a great work space. The lattes are good. Even though it rained, sleet, and snowed while we were there, we enjoyed our first time in Nashville. I'll definitely be back when it's warmer! #NashVegas

Danielle G.

Such a cute boutique hotel, I'd be interested to see the other Thompson locations. This particular Nashville spot was a mix of mid-century modern with a shot old country western and a sprig of fresh colorful, chunky textiles. Our room was clean, there's nightly turn down service. There's a mini bar stowed in an cabinet with a record player and vinyls to sample. The bathroom has a barn door that slides to allow privacy, and the bathroom is dreamy. The upstairs bar offers fantastic city views and the southern seafood restaurant located on the main floor was delicious. Valet and front desk service was perfect. Such nice, helpful staff, the management should be proud. (Valet is $40/day) Would definitely return and would be up for seeing the other locations, as well.

View from rooftop

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Great hotel. The bar was a little lackluster but the rooms were very clean and comfy!

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Ask the Community - Thompson Nashville

Trying to choose between the Thompson and The Hutton for a weekend stay. Thoughts?

I'd say the Thompson because of the location you are able to do more on foot. Plus they have a roof top bar LA Jackson is a must while in Nashville.

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Review Highlights - Thompson Nashville

r. Later that evening, one if our final stops was the Thompson's rooftop bar with a DJ looking at the city light

Mentioned in 39 reviews

Read more highlights

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Drury Plaza Hotel Nashville Downtown - Modern clean very nice

Drury Plaza Hotel Nashville Downtown

(139 reviews)

$$

Sobro, Downtown

Everything was very good! Nice place. Friendly people…read more Good room. Food included morning and evening.

My wife and son stayed there 2 years ago and talked how great the hotel was. I stayed with my wife…read moreand it was a big letdown. They cheapened the breakfast and the nightly snacks/bar drinks. We stayed 3 nights and given the cost was 293+ tax the first night 393+ tax and 493+ tax for the Friday night, they are really taken advantage of people coming to Nashville. I am a Platinum Marriott Member and Gold Hilton Member and usually stay there. The first room we were given was on the lowest floor overlooking their rooftop with air conditioners. I was able to change it for a 19th floor room with a city view. Back to breakfast....All 3 days was scrambled eggs, sausage patties, square potatoes, biscuits and gravy. They had a large grill but were not doing omelets. They did them in the past. You could make a waffle using the same units at all hotels like Hampton and Holiday Inn Express. Higher end hotels will make them for you. They had apples, bananas and oranges. The bowl of fruit (matched the hampton's) but there's was wilted and soggy (cantaloupe, honeydew, pineapple and grapes). Last day they had non. Milk was out of a machine and yogurt was 1 flavor along with hardboiled eggs. They did have pancakes off to the side by the grill and cheese you could add to your eggs. The "fantastic" sitback and enjoy spread was a joke. 1 night pseudo chicken alfredo. Another night horrible pork bbq and tacos the last. All nights had baked potatoes and chips with salsa. My wife was shocked at how downhill it went. You were given 3 bar tickets per person. They now limited you to 5 specialty drinks (1 being Margarita, 1 cherry flavoring with vodka and sprite with sour mix ) or regular water downed drinks The only positive was you could get fountain pop all day. From 4 to 8pm they popped popcorn in the lobby. I had to remind them 1 day. The fitness center was nice but the pool didn't open until 9AM. I wanted to do at 830 before heading out. I am on eastern time while they are on central time. There is no restaurants in the hotel. I don't count the bar with limited options for food. See my pictures for the menu. The rooms are very basic. They were clean. I had to chase the cleaning staff each day for more towels and even toilet paper! The hotel has no concierge. Parking is $42 a night for self-park. The location is very convenient but so are several other hotels.

Hilton Nashville Downtown - Guest room amenity

Hilton Nashville Downtown

(257 reviews)

$$$

Downtown, Sobro

Maybe I stayed here years ago for a Union-Management Safety Conference. Of course, Downtown…read moreNashville has grown and with the Hockey Area and Country Music Hall of Fame right across the street and Broadway a block away, this is one convenient and large location. I was able to book our 4 nights through a combination of Hilton Points and my annual free night off my Amex credit card. Such a deal! And as a Diamond member, I had use of the Executive Lounge and a $30 food and beverage credit. We all had a very pleasant stay. The room was roomy and comfortable, the shower water was hot and strong, and we slept well. Our window faced towards the Hockey Arena, and there was selective Broadway-related noise in the evening. That became background noise soon enough that really didn't affect sleep. However, I suspect that this Hotel is due for some refurbishment as the armrests on the couch were worn and at least one cabinet molding came off. Housekeeping sometimes came late in the day, and after they skipped us after the first night, we made it a point to remind them. As for the $30 food credit, we used the convenient coffee kiosk by the elevators often. Fruit, cookie bars, coffee, and other snacks were often available at the Executive Lounge, although I found this to be one more basic offerings that I'd experienced with Hilton. We didn't really figure out how to have a proper breakfast here, but there were plenty of excellent choices within a short walking distance. The Italian restaurant (separate review) was a pleasant surprise one night for dinner, in terms of value, good food, and excellent service. Then there were the 3 elevator banks, one of which was out-of-service, and required knowing that there were 2 call buttons to keep track of. Parts of the day did require some waiting as every floor (of 10) was often in play. As we headed back to the airport yesterday, I agree with my brother-in-laws comment that with all the location and room positives, this hotel lacked a certain character. Maybe it was size, maybe it was good service without a lot of personality, or maybe because of where they are, they can mail it in occasionally. Or maybe the little things we noticed started to add up. I'm a loyal Hilton Honors member, but if there's a next time for Nashville, I might look at some of their other nearby options.

We stayed at Hilton Nashville Downtown on Thanksgiving Eve and it was a great choice, especially…read moregiven the location. You are right next to Broadway, which made it perfect for pub crawls and enjoying the energy of the city that night. We did online check-in and check-out using the digital key, so we had no front desk interaction at all. That process was smooth and easy. The valet team, however, was excellent. Friendly, efficient, and on top of things. The room itself was spacious and very clean, which mattered after a long night out. Overall, a really solid place to stay over Thanksgiving, particularly if you want to be close to the action without sacrificing comfort.

Moxy Nashville Downtown - View from rooftop restaurant

Moxy Nashville Downtown

(139 reviews)

$$

Downtown

I travel and stay at a lot of Marriott properties. This hotel is fantastic…read more Positives: 1. The bartender/front desk staff are amazing and friendly. The front desks is a bar, and that should tell you a lot about the property. 2. The live music in the lobby has been great. It's nice to grab a drink, hear some live music, play some pool without having to leave the property yet. 3. Amazing location steps from Broadway bars and music 4. Everything is clean and simple. The negative reviews for this property are crazy. 1. You have to be a particular kind of Karen to complain about the noise from the street. You are on Broadway. There will be street noise. It will continue until 3am. The hotel provides earplugs and white noise generators. If this is going to be a problem for you then book a hotel out in Brentwood. 2. The rooms are small and sparse. They are also clean and cozy. I love it. You aren't coming here to hang out in your room. This is a fun, unique property. If you are expecting a Courtyard (or a Sheraton) book one of those instead. If you have any level of chill and are open to something unique right in the middle of the action, then stay here.

We had a great stay at Moxy Nashville Downtown, this hotel is a gem! It's just steps off Broadway…read moreand has such a fun boutique feel. Our room overlooked the local bars and was just the right size for us. The rooftop restaurant was perfect for grabbing a drink and a late-night snack. You can definitely hear the nearby music into the late hours, but after a full day of traveling, we still slept well. If you want to be right in the middle of the action, this is a great place to stay!

Noelle - Cool lobby

Noelle

(215 reviews)

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I cannot say enough wonderful things about Braeden and the level of service he provided during our…read morestay. From the moment we connected, he was warm, attentive, and genuinely committed to making sure every detail was taken care of. He was, without a doubt, the nicest person I spoke with at the hotel. Braeden truly embodies what hospitality is all about. His professionalism, kindness, and willingness to go above and beyond made our experience not just smooth, but memorable. It's rare to come across someone who takes such pride in their work and treats guests with such authentic care. Every hotel should have a Braeden on their team--he sets the standard for exceptional customer service. Thank you for making our stay so special!

I needed to stay in Nashville for work and, as usual, I used my work's reservation system and when…read moreI do, I search by Marriott properties and this place came up, so I booked it. Upon arrival and checking in I learned that they aren't a Marriott, they haven't been for several years. Not sure why this came up in Concur as one, but be aware that it's not. Moving on... Upon pulling up, the valet was great! In fact, they were great the entire time. Always friendly and helpful. Checking in went well (aside from learning this wasn't a Marriott property). The gentleman working the desk was very informative and helpful. The room was great, it was a nice size at the end of a hall. It was very clean and well-maintained too. It was completely automated with switches setting the room's mood or mode, such as morning, night, etc. Which opened and closed the blinds too. Bed was great. TV was perfect, with internet TV available. Overall, I enjoyed my stay and would stay here again, if it were a Marriott property... sorry, I gotta get my points!

Omni Nashville Hotel - Omni Nashville Hotel

Omni Nashville Hotel

(521 reviews)

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Sobro, Downtown

I'm here this week for a work conference, SPC Impact 2026. I arrived yesterday so that I could meet…read morewith my colleagues and also pick them up at the airport as they arrived from international and domestic origin points. To be honest, this hotel is on a whole another level than what I normally do. Since the conference is here, and we have a booth, I drove up from the Atlanta suburbs. Upon arrival, I was greeted by Jon, who was the first valet that got to me. Super friendly, and helpful. I owe him an apology, I thought I gave him the keys but since it wasn't my normal vehicle I apparently kept them in my pocket. He had every right to call me an idiot but he was laughing with me as I sheepishly handed them over. Josh helped me unload my car, with my suitcase, and boxes full of stuff for our booth exhibit that will be set up on Tuesday afternoon. Friendly guy, helped me get a luggage cart and get to the front desk. From there, Jon was the person tasked with helping me get my bags upstairs to my room. Jon was awesome, talked about places to go, what's around, and if I needed any advice he could help. I grabbed a map and he took a pen and marked where the hotel was so I could get my bearings easily. Raj was manning the desk where I was waiting, and he was also really professional and courteous. Was able to accommodate me with an early check in, so that I could put all my things away. My room is epic, I have a great view of the ATT building (the "Batman") and some of the rooftops on Broadway (I think?) This morning I went out to grab two more colleagues. Valet Parking has in and out privileges so Austin was the guy who not only got my car...but later I realized I left a bag and my room fan when I came back. Austin was kind enough to grab them for me without bringing the car around. I appreciate this top level attention and service. So many things around this area. Food options, Assembly Food Hall, 5th and Broadway, Bridgestone arena. Loving it so far, it's my first time in Nashville proper and I am here all week. Can't wait! Thanks to the team that have helped me so far: Joe, Josh, Jon, Austin, and Raj! Grateful to have experienced this property and hope to be back for personal reasons someday.

Rooms were quiet, well laid out and comfortable. Bathroom and beds were more than adequate. Nice…read morebreakfast and bar with friendly, efficient staff. Great location too. Check-in experience was fairly well below par but that was the only ding. Maybe she was new. She was friendly so everything worked out. We didn't check out the amenities like pool and exercise room. There's a coffee shop off the lobby that is excellent and a little bar/restaurant that had fantastic food and decent entertainment. It pretty much has it all. A nice bonus is that if you don't use housekeeping they donate a meal to a local operation. That was a nice feature and we used it. I don't need a fresh towel or a made bed when someone else needs food. I think we would return here when we come back to town. Definitely recommend it!

JW Marriott Nashville

JW Marriott Nashville

(195 reviews)

$$

Sobro, Downtown

Stayed at JW Marriott Nashville and it exceeded expectations. The property feels modern, upscale,…read moreand very well maintained. From the moment you walk in, everything is smooth, professional, and well organized. The rooms are clean, spacious, and thoughtfully designed, with great attention to detail. The views of the city are a big plus, especially at night -- definitely adds to the overall experience. Location is perfect -- right in the heart of downtown, making it easy to walk to restaurants, bars, and attractions. Service was consistent and on point throughout the stay -- friendly, efficient, and always willing to help without being intrusive. Overall, this is one of those hotels you can rely on for both comfort and quality. Would absolutely stay here again.

The elevator not stopping on our floor, stopped on 11 and had to walk down a flight of stairs.,…read morealso nobody never came and unlocked the mini fridge with the bar. asked three different times. tv would not work in room, constructinear the velvet stand which made everything a nightmare. valet's attendant was worthless had to go find someone to take my truck. oh they were at the velvet stand just playing on their phones. The bar on the top floor the host or whoever he was said there closing and no service at the bar. May we just look around for a second? he followed us to the bar and the bartender asked if we wanted a drink uh sure but I thought you we're closin. No sir you have 15-20 minutes I turned and looked at the host who said they were closed and I asked if we could sit and the end of the bar and he said that section is closed. so we ordered our drink and stood there drinking it and the bartender said we could have a seat at the other end of the bar where the host told us no. I've had better service at Fairfield Inn in Arkansas coming and headed back home than the stay in Nashville. Never again will I stay at the JW Nashville. Tried to let a manager know how their service is below Marriott standards and he could care a less Why shouldn't he care when we're paying 800.00 a night.

Thompson Nashville - hotels - Updated May 2026

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