We stopped in on November 2, 2025, after a dinner in downtown Nashville. We have a long history visiting this place that dates back to our wedding reception here in 1999. When we can make it when we are in town we love to swing by and enjoy this classic historic hotel in downtown Nashville. The place is majestic and a great place to enjoy time and your favorite glass of wine or cocktail. It is well worth your time to stop in and experience the historic and welcoming atmosphere of the Hermitage Hotel! read more

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The perfect spot to grab a nice drink! My friend and I stopped by after a show at TPAC, and the lovely bartender immediately took care of us. The lobby is absolutely stunning and the perfect atmosphere to sip on a drink and debrief a show. read more

The Hermitage Hotel - Hotels Near Me - Nashville, Tennessee

Nice hotel in Nashville. The antique decor is impressive. The coffee and pastry shop is great for kids.

I've been here several times for high tea and for drinks at Oak Bar downstairs; the space is gorgeous, with mostly attentive staff throughout the premises and a true feeling of history everywhere you look. I have not stayed overnight yet, but it would be a fun staycation! read more

The Hermitage Hotel - Hotels Near Me - Nashville, Tennessee

How beautiful is this?! We were blessed to visit for a wedding and absolutely loved everything about it. The ambiance is incredible and the fact that this is Nashville's only 5 star hotel doesn't surprise, they leave nothing to chance here. read more

The Hermitage Hotel - Hotels Near Me - Nashville, Tennessee

The Hermitage Hotel - Nashville, TN There are few elegant hotels in United States that go far beyond the call of customer service. Opened, 17 September, 1910. (This was highly recommended to me by Michael Johnston, Director of Operations at "AJL International") Upon arrival, you're greeted, elegantly and old-fashionably by Valet or Doorman, as you enter large beautiful historic doors. You're instantly transformed into early 1900's as you walk inside. You're greeted by the large, open-spaced lobby and your eyes immediately gravitate up at the carefully crafted ceiling and Stained Glass Arboretum. That's only the beginning into your transformation. As you look around, the elegant design of walls, furnishings and paintings take your breath away how majestic the lobby is. The Check-In counter is crafted out of beautiful large marble stone designs. All around you is marble carefully crafted. You begin to appreciate your surroundings on entirely different level. Each seating arrangement offers crystal-like table lamp, with tables, creating warm ambiance for casual or business conversations. In the lobby they offer specialty alcoholic beverages during certain times so be sure to inquire within, when you're enjoying your stay in the lobby. If you're someone that prefers to sit in the lobby and enjoy the simpler things life offers, perhaps, allow me to recommend you "The Pink Hermit." It's part of the hotel near the entrance, offering indoor and outdoor seating. "The Pink Hermit" offers great selection of hot teas, coffees, fresh baked goods and pastries. I didn't get a chance this time, to stay in their elegant rooms, but because it was raining outside in mid-afternoon, I came inside for few hours to admire their lobby and basement. (Keep reading to find out why I admired their basement). While waiting out the rain, I spent an hour, sitting in the lobby, drinking hot tea with my two delicious pastries from "The Pink Hermit." At one point I stepped away from my sitting area to go admire more of the lobby history and when I returned, one of my untouched pastry and half drunken, pink cup, hot tea was gone. When guests services came back and asked, "Would you like anything else we can assist with?" I replied politely, "Yes please. I had hot tea and unfinished pastry that I stepped away from to admire your lobby history." He apologized, "I'm so sorry, I cleared that because I thought you were done." "It's alright, it's no big deal," I replied. "What was it that you ordered, let me get that for you?" I was reluctant but he politely insisted. I replied with a smile, "If you want to you can bring me my order, but I promise I'm not needing it." Few minutes later, he brings me a tray with freshly steeped hot tea, and not one, but two fresh pastries, "Please enjoy on the house." Later, we continued our conversation for about ten minutes. This type of old-fashioned, customer service I crave in bigger chain, modern hotels. For this reason I highly recommend, "The Hermitage Hotel," located in downtown Nashville. The basement of this elegant building has impressive design of its own. Something I highly recommend to see in person that words can't describe. Unlike anything you'd expect. Basement offers several great, elegantly designed, fine dining options. Most hotel lobby restrooms are generally same, boring and with no class. Men's restroom, I personally have never seen anywhere in all the world of traveling I've done, thus far. You step into a past where you can imagine having a butler holding a towel for you as you finish washing your hands. You could make a personal phone call as well, if you need to, with their old-fashioned phone. Need to get your shoes shined? They offer several chairs to get that done, before you go back to your evening events. Overall, I'm looking forward to returning here and enjoying great comfortable ambience in the lobby but enjoying their comfortable room, as well. Thank you, Michael for great recommendation. For more great content visit YouTube.com/@AbroadTravel read more

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Beautiful rooms and great staff members! I would recommend staying here. Great location. Valet or self parking available. Other parking lot closer if needed. read more

The Hermitage Hotel - Lobby - Hotels Near Me - Nashville, Tennessee

Hermitage Hotel is a terrific hotel with a lot of history and architecture. The staff was attentive and very helpful when there was a slight billing error. It was handled and really a none issue. Great location, and like the lobby bar and the main one downstairs. We were in for my birthday and a show at Ryland and perfect location to walk downhill to concert and then to the strip. I like being close enough to get to all the entertainment but removed enough you can get peace and quiet. Room was great and entire staff did a great job from time we checked in and valet took my car until they helped with bags and delivered my car to the front door. We will be back. Worth the money and time to stay here..... read more

Went to High Tea at the Hermitage Hotel after many years of wanting to attend! They only host it on Fridays, Saturdays and Sundays at 2pm. It is a bit pricey given what you get from the tea. I paid more here than I did at very well known high-tea spots in London! For $165 a person, we each got a pot of tea, and a tower of small sandwiches, scones and desserts. The scones were delicious but I was disappointed at how few sandwiches there were to eat! We all left still hungry afterwards. In August they dedicated tea to the Women's Suffrage movement and had a women dressed in historic garments and storytelling throughout the tea, which was a nice touch. The room were tea was in was very bare. I was expecting more out of this historic hotel! The entry way was beautiful and the staff was very nice. Valet is free if you are doing the tea! read more

The Hermitage Hotel - Tea sandwiches - Hotels Near Me - Nashville, Tennessee

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Such a gorgeous hotel! Got to come for the high tea experience this afternoon. Such a beautiful space and well decorated. Staff was so friendly and attentive, I loved it. The tea was delicious and the pre selected menu of pastries and dessert items were heaven. I would definitely recommend this as something to do when in Nashville. I would love to stay at this hotel for a staycation sometime. read more

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Gorgeous hotel with luxurious amenities and incredible service. Every staff member I encountered was extremely attentive, personable, and knowledgeable on the history of the hotel. It was fascinating to learn more about the hermitage's background and the role that it played in the women's suffrage movement. The lobby is grand and elegant, and the veranda is absolutely stunning. For dining, the Pink Hermit is perfect for a coffee or homemade pastry, or a sit down lunch in the afternoon. Don't forget to make a dinner reservation at Drusie & Darr, created by the famous Jean-Georges. The tasting menu is incredible and the bar area is perfectly intimate, transporting you back in time. The egg toast with caviar and the chocolate molten lava cake are a must-order. I enjoyed my room along with the plush robe and pillow menu. The bathrooms come with a double vanity and a large soaking tub. The turndown service was also a pleasant surprise. read more

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Gorgeous hotel. They have done a fabulous job staying true to the original design and decorating. Don't forget to check out the men's bathroom directly below the front desk. read more

The Hermitage Hotel - Foyer - Hotels Near Me - Nashville, Tennessee

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Lovely hotel. The staff is so friendly and kind. I was visiting from Boston for a conference and the hotel was a bit more formal than what I'm used to back home. They still made me feel perfectly at ease. The guest rooms are quiet, spacious and luxurious, with high quality linens and toiletries. The gym was nicer than most hotel gyms. It even had cool towels and ice water. They handled the conference itself very well, too - with a great welcome cocktail hour in the beautiful lobby, comfortable meeting space, delicious meals and refreshments during our breaks. read more

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*This review focuses on the afternoon tea held at the Hermitage Hotel* The Hermitage is a beautiful historic hotel in downtown Nashville. The lobby is worth visiting to view, sit, relax, and drink. In a sunroom off the foyer which looks out to the street and surrounding buildings, they host afternoon tea from 2-4pm on Sundays. The atmosphere is elegant and elevated with a beautiful selection of scones, pastries, and small finger sandwiches. I attended with two female friends and we had a delightful time. We spent two hours sitting, chatting, and munching on the delicious spread. The total cost is 75/person and they add an 18% gratuity. I recommend this if you are local and looking for something fun to do with your friends, or if you are visiting and want a unique afternoon away from the loudness of Broadway. My only call-out is the room is large and open, which can create lots of background noise. If you are hard of hearing or don't do well in situations with excess noise in the background be specific on where you are seated to minimize this. read more

The Hermitage Hotel - Afternoon Tea at the Hermitage - Hotels Near Me - Nashville, Tennessee

Timeless beauty and charm. From the moment they opened the door for me, I felt I was swept back to the glamour years where white glove service was expected. Old time elegance with new charm. The room was so spacious. When I walked in my room they had already done the turn down service with chocolate meringue cookies by the bed. A welcome letter was waiting on the table with a chilled bottle of water and a box of chocolates. That's how hotels used to welcome you. They still do here. The blackout curtains and ability to turn the temperature down to 66, made for a perfect nights sleep. The one downside is no coffee in the room but they offer you a free coffee from the cafe downstairs and it was very good. The service there was also exemplary. The furniture in the room was divine and if you didn't like the pillows on your bed...no worries there were three more options (buckwheat, memory foam or latex) in the closet. Snuggle up in the robes after your shower and relax on the chaise lounge in your room. They have thought of all of the details to make your stay fantastic. read more

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From the moment I stepped out of my Uber, and James greeted us I knew we had chosen the right place. First impressions are everything... and set the tone for the whole visit! James genuine smile and greeting was the perfect example of a Southern gentleman welcoming guests into his home. He immediately offered "ice cold water, it's hot out there and you need to stay hydrated". The lobby was brilliantly remastered in the last renovation. The ceiling is something to behold. Check-in was seamless and our bags were stored until our room was inspected. We were provided a corner King room on the eighth floor. It overlooked the state capitol. The room was done in elegant Italian marble, and beautiful floor to ceiling draperies. Turn down service was provided each night, and a beautiful meringue was left at our bedside. There are two restaurants. Although we did not take advantage of either of them, the menus looked very enticing. We did have cocktails one afternoon in the lobby. You need to take advantage of the 1910 hour. Otherwise, drinks are quite pricey. All of the employees were very attentive and kind. The entire property was very well maintained. I highly recommend the Hermitage for your next visit to Nashville. read more

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To be fully honest I visited The Hermitage Hotel to see the iconic men's room downstairs next to the Capital Grill. It was obvious we were just exploring. Employees still treated us with respect! They are very professional, well trained! I explored the lobby, sunroom, the Capital Grill, and took a quick peek inside the men's room. Exquisite and impeccable are the only way to describe this beautifully appointed hotel! read more

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This review is about the Nutcracker Tea, which I was sorely disappointed in. First of all, there are hardly any Nutcrackers to be found. There are a few large ones scattered throughout the dining area, but that is it. Any tea that I have ever been around the country (RI, CA, MA, OH, etc) and in London, they keep bringing the sandwiches and desserts, but not this one. You got small servings of each sandwich and pastry and no chance of seconds. The service was so-so. If you wanted a drink refill-good luck. The price was astronomical. Ridiculous for what it was. Almost twice the price of any other tea I have ever been to. Overall, I would not recommend this experience. Find another one. read more

*Sunday Afternoon Tea* The experience overall was pretty good, but there were a few hiccups. To start, we were seated outside the actual tea room initially in an area that was in the lobby basically, with a couch and two chairs to take our tea. While this is fine for some people, preference should be asked. The actual tea room is much more bright, inviting and aesthetically pleasing. The main issue with this seating area is that it's not accessible. We requested to move to the actual tea room with actual table & chairs and were accommodated. Next, we attended the tea with dietary restrictions we were advised the hotel could handle; gluten-free and vegan. One of the best parts of any tea experience is the towers. Apparently, if you have dietary restrictions they just bring your items out on a regular plate. We weren't pleased. We let the staff know and I will say they rectified issue immediately. They brought out two actual towers with the correct options. The bottom line is that if I'm attending tea (this isn't my first tea rodeo) I want the full experience. They did take 20% off the bill for the delay in service etc., and that was appreciated and management was accommodating & apologetic. Definitely handled the way a business should. I would go back since I know what to request and expect now. read more

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We went to the Thanksgiving buffet here. The hotel is beautiful and feels extremely fancy. We went in pretty casual clothes and were maybe a bit underdressed. Lots of suits and dresses..but hey, I'm paying quite a lot of money for this, let a girl dress to be comfy! The staff were very attentive and helpful, very professional. The buffet was a bit small for the price, but everything was quality and well made. No issues with food. Live piano was playing which was a nice ambiance. We enjoyed our visit. read more

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I can't say enough about this hotel..Jordan greeted us warmly,got us a fabulous romantic room..the beds and pillows the best sleep ever! It was our anniversary and they went above beyond for sure! What a memorable anniversary! Beautiful restaurant great food..free fresh coffee that was terrific before breakfast. Hotel is stunning makes the ritz look like 2 nd class.i can't say enough about staff! Jordon is wow terrific.The manager,I can't remember her name it was a bit different and I have a terrible memory but she's a beautiful sweet woman of color all class and kindness..I love this hotel and wish this was in every city I visit! read more

The Hermitage Hotel - Our anniversary they put rose buds all over the floor and bathroom which was amazing - Hotels Near Me - Nashville, Tennessee

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Old world elegance, marble everywhere, huge rooms, well appointed bathrooms, with TV in the mirror, many extras in the room including dimmers on almost all the lights so you don't have to bring a nite light, USB charging hub, motion lights in the night stand, so you can find your slippers as you slide out of bed. There is full service, with an excellent restaurant and bar ( Drusie and Darr). The carpet in high traffic areas, the Veranda, is stained. Convenient to the capital and downtown. read more

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A beautiful place with amazing staff. One of the loveliest hotels I've stayed in anywhere. High Tea is superb. Dogs are allowed, and they're treated wonderfully. read more

A 10/10 experience at The Hermitage Hotel bar. If you want a taste of a Michelin star experience without the full price tag, check out the bar adjacent to the restaurant inside the hotel. It's a superb experience and the sushi/seafood items pictured here blew my socks off! read more

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Was hoping our family could be accommodated for the nutcracker tea. Understandably everything was full - HOWEVER - the hostess was really rude barely looked at me and said we're full then turned away. My 7yr old daughter even noticed and was embarrassed. We tried to save the day by going to their smaller desert restaurant- Pink Hermit in the hotel. There were about 4 bar stools at the counter, 3 empty tables and after buying cold, hard deserts they said we couldn't sit there because they have reservations. Let me just say no one was around and we ate in 15min! They also said they ran out of silverware so we have to eat with our hands. Are we savages??? We've never had an experience like this at any high-end hotel we've been to. The Conrad was much better, friendly and worth every penny. if you're making a decision - go to The Conrad! NO ONE should be treated like this!!! read more

High tea review We had a great time at high tea at the Hermitage Hotel for my birthday. It was absolutely wonderful and I'd recommend anyone to attend! 18% gratuity is included in the bill, and it is $75/person. It lasts from 2 pm to 4 pm on weekends. Service was amazing, and you can't help but take in the beauty of its historical ambiance. It was worth every penny. read more

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The chef, Richard, was very welcoming along with a wealth of information about the hotel and the community of Nashville. The hotel is beautiful and it is a fun place to explore. The cafe is stocked with wonderful pastries. read more

The Hermitage Hotel Lost our reservations. It was our anniversary. Ended up in a small room with dirty carpet. Room service was a joke. No one spoke any English. Room service would bring us the wrong items and we couldn't tell them because they didn't speak a word of English. Same with the maids. They showed items in pictures of the hotel rooms that were not in the room. I called room service and asked for some of the items and the didn't have any of them. The lobby was beautiful but it didn't carry over to the rooms. I saw a list of mangers of the hotel and most of them stayed for only one or two years. This is probably why the hotel is run so poorly. read more

The beautiful and iconic Hermitage, what can one NOT like about this historical landmark! Where service is impeccable and every room well-appointed. Throughly enjoyed our brunch experience in their luxurious restaurant. From plate presentation to every delicious bite and Brandon's service was attentive to our 8 person group. Loved the recommendation of the fluffy omelet and the famous French toast! Location of the hotel makes it very easy to enjoy the Fifth & Broadway area. Very much looking forward to a return when traveling to Nashville! read more

The Hermitage Hotel - Hotels Near Me - Nashville, Tennessee

This was my second time at The Hermitage! The first time was on my wedding day and now for my anniversary. Overall, I would recommend this hotel. However, this time, it didn't have the same serene and upscale atmosphere the first time. My husband and I wanted to have a relaxing getaway and each night we had to hear several ladies running up and down the hallways, chatting loudly in the doors of one room to the next, and this continued for hours each night/early morning. We just didn't think we would experience that at this hotel. I do give a special mention to valet service as they were attentive and helped in any way possible. I appreciated that so much. read more

Mixed experience. 3.5 if that were an option. The hotel is beautiful and historical. The rooms are great. The bathroom is exceptional: double sinks. Large bath tub and a separate shower. Great size. But at least one elevator was down for most of our stay. Food/drinks options in the hotel while not bad, but were not of the quality of the rest of the hotel. Location isn't in the heart of the action in the town, but not a long walk either. Service was really good. The staff there work hard. read more

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Just to give you some background. I have been coming to this hotel for many years and even had my honeymoon here in 2004. Until now it had the highest standards. NOT ANYMORE. I was very disappointed. Even being upgraded to the Grand King and being an I Prefer member I was very much disappointed in my experience. They even said they would follow up with me on my food service and made one attempt to email and when I sent multiple emails back with my availability to talk, I received no response. I did receive early check in, which was nice. The Bell men and Valet were exceptional, but that is about it. Once I got into my room it went downhill from there. First off, the sink faucet was broke, the tub was dirty and I found hairs in the washcloths. It was not what a $800 room should have been like. They did get the mechanic up to my room to fix the issue with the faucet and the cleaners to clean the tub, but they should have been inspecting these rooms daily to make sure they were top notch. Especially on the top floor. When I arrived back from my meeting, I decided to order room service. Well, unfortunately, the menu in the room was old and the items I really wanted to try were not available. I had to get the chicken, salad and some green that obviously was broccolini but looks like a pile of rubber. The meal was not even edible. The chicken was over salted rubbery skin thighs, the broccolini was over cooked and the salad was literally some greens tossed in olive oil and pepper with no accoutrements. For the price of this meal I was flabbergasted at what I was presented with! On top of that, I had ordered the 2 for breakfast option for reservation and they still charged me for breakfast! I cannot believe after all this I look at my cc charges and I didn't even get the deal I reserved and even on top of paying for the upgrade. They wouldn't even honor the 25% off discount I received via email. So, for breakfast, since I thought it was included I decided to order and see if it was any better from the night before. I didn't receive pepper and the server would not even move the plates to the table for me. I called down to get pepper, which took a while, so I requested an additional 30 minutes for late checkout. Well they refused and were very rude to me on the phone. I scrambled to eat with my client, which I was so dismayed by the way I was treated even my client stated they would never stay here after that. Lastly, when I had them hold my luggage downstairs they had it out in the open where anyone could walk up and just take whatever they wanted. No one was watching it nor was it near the guest services or concierge. DO NOT have them keep your luggage if you decide to go somewhere for a bit before you leave for that day. It will not be maintained nor looked after. photos attached - it is right in the hallway where the bathrooms and dining room are located. My fur and Floyd luggage was just sitting there. I could not believe it! I have been in the service industry a long time and this is completely unacceptable. After all I went through, I don't even care for any refunded money, because EVERYONE here should know what a disappointment this was. NEVER will I go back to this establishment as there are plenty of options for less that are exceptional compared to what I experienced here. It is unfortunate that this historic beautiful place has gone downhill so far. It saddens me to write this because it was such a huge part of my life going here for my anniversary each year. read more

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What a fabulous hotel. The kind and gracious service from the front desk to the bellhop to the service was bar none, Fabulous. We loved the room, the bed, the pillows and the ambiance. Thank you aall for making our stay so wonderful! Better than the Ritz Carlton! read more

I only went to the bar at this hotel and let me tell you how awesome this bar was! Maxwell and Angelique were excellent bartenders and were awesome to hang with! Their cocktails were so fresh and delicious! You have to stop at this bar! Hands down my favorite cocktail was called Milk Punch!! You got to try it at least one in your life!! read more

The Hermitage Hotel - Milk punch - Hotels Near Me - Nashville, Tennessee

Fabulous. We had the best time. The food is excellent as well. Thank you again for all you guys do/ we enjoy the classic atmosphere. read more

The Hermitage Hotel - The Suite on the 9th floor - Hotels Near Me - Nashville, Tennessee

Five stars for the most beautiful hotel I have ever stayed at. The price was really not bad at all for the five diamond/five star experience in a historic setting fit for British royalty. I was also very impressed with the staff (we had a mini fridge delivered to our room within five minutes of requesting it). All the staff were masked, which was an anomaly wherever we went in Tennessee. The room was beautiful- the bathroom had the best toiletries and the bed was super comfortable. Even the chairs, which looked uncomfortable were super comfortable despite the elegant style. I would most definitely stay here again and if my husband would have enjoyed it, their tea service looked amazing (might need a girls trip just for that!)... Could not recommend The Hermitage enough- the one downside was parking- $45/night for valet or a non owned self pay lot across the street for $35. Street parking was restricted from 7-9am and 4-6pm. read more

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My friend and I were trying to think of something we could do in Nashville that would be new to us! We decided to be fancy and have high tea at the Hermitage Hotel. I'd been to the Hermitage a few times before (I've eaten and had drinks at the restaurant and bar that used to be downstairs that was recently replaced by a fancy fancy spot). It is beautiful and has a really interesting history! (Tennessee was the last state with the power to be the last vote to ratify - or nullify - the 19th Amendment to the Constitution to grant women the right to vote. With a special session of the General Assembly called to decide how to vote, suffragettes and anti-suffragettes decided on Nashville and stayed at the Hermitage. You can read more about it on their website. And there's a historic plaque noting the hotel's importance in the US women's suffrage movement on the building's exterior.) The tea is very fancy (I think we paid about $80/pp), but that's what made it special and fun. When we visited, they had a collaboration with Reese Witherspoon's Draper James - "Spillin' Tea with Draper James at the Hermitage Hotel" - so everything was very cutesy and girly. We started with a choice of: glass of champagne, whiskey in a teacup, or tea punch cocktail with a champagne float. We stayed classic with the glass of champagne. There were six choices of teas (three black, three green); I went with Darjeeling, and my friend went with Earl Grey. The tea came with white sugar cubes, brown sugar cubes, and lemon slices. The bottom of level of the tea service tray had buttermilk scones with currants and a "cornbread scone" with pepperoncini. They were served with traditional Devonshire cream (clotted cream), lemon curd, and strawberry jam. I started here, because it's not usually my favorite. Scones aren't usually something that stands out to me (too dry, too crumbly). But this was the best scone I've ever had. And the clotted cream, lemon curd, and jam were fantastic. I wasn't expecting to enjoy the cornbread, but the surprise the pepperoncini lifted it up. Both were great. The next level had cucumber sandwiches with dill cream cheese, basil pesto mini quiches with cherry tomato and Parmesan, curry chicken sandwiches with crushed almond and a golden raisin, and a pimento cheese sandwich with pickled okra. This tray is always what I look forward to most at a tea service. The quiche was a little underwhelming, but I really enjoyed the three sandwiches. I loved the Southern touch of a pimento cheese sandwich with pickled okra. These sandwiches were classic and delicious. The top level had pastries: a tutti frutti tart with vanilla cremeux, luxardo cherry, and caramelized pineapple; dark chocolate truffle with mint lime mousse and candied ginger; mudd pie layer cake with dark chocolate mousse, whipped cream, and chocolate cookie cream; and spiced sweet potato tea cookies. I don't have much of a sweet tooth, so desserts aren't something I get super excited about usually. I liked the tart, truffle, and tea cookie. I found the chocolate cake way too chocolate-y and rich for my taste, but I know chocolate on chocolate on chocolate is something some people love. We had a teensy service issue; our tea orders didn't make it into the system properly, I don't think. We watched as every other table got their teas (even tables that had later reservations than us), and then they came by to ask what teas we had ordered, and then we got it pretty shortly after that. We had plenty of time, so it was fine. Otherwise, service was very good. The room where the tea is held was really beautiful. And overall, it was just a good experience! If you're looking for something fancy and fun - something Southern and traditional and very Nashville - high tea at the Hermitage should on your list. It's a treat! read more

Beautiful hotel very classy, but be very careful as the views from my room were absolutely horrendous read more

The Hermitage Hotel - What is this massive piece of crap! My hotel views that is! - Hotels Near Me - Nashville, Tennessee

I came here for afternoon tea on Friday afternoon and had an amazing experience. The tea selection was great and the food was really delicious. I appreciated that they took into consideration my dietary needs. I was celebrating my birthday, and they even made a gluten-free dessert! The staff was attentive and the atmosphere was really beautiful! I can't recommend this enough! read more

I'm writing to report an unfortunate incident on my daughter's wedding weekend concerning one of my guest. Below, in RED, is in her words exactly what transpired. We arrived at the Hermitage, about 2:30, Friday, November 8. Upon checking in we were told our room would not be ready until 4PM. We told her we were there for the Rubenstein wedding and have a welcome party to attend at 4PM. I asked if there was any place we could change and freshen up, since we were traveling all day. The gentleman at check-in, who was very accommodating, said no problem, you can get ready in one of our large guest restrooms downstairs. I will have them take your luggage down there and brought back up and forward them to your room. My granddaughter and I went to the very nice restroom and used two of the sinks to freshen up and change. A few minutes later a woman came charging in and sternly said, we cannot be in here getting ready. I explained to her that we were told we could use the facility. She demanded we pack up our belongings and leave immediately. I asked her who she was, and she said she was the manager. I again tried to explain we had an event, and our room was not ready, and this accommodation was set up by the front desk. She said we need to pack up and leave. Her delivery of this was awful and embarrassing. I asked for her name and she said Debbie. When I asked for her last name, she whispered it, so I could not hear her. I walked closer to her and asked her to repeat it, she said Rodey. She accused us of taking up all the sinks, when in fact we were using two of about 4 or 5. We packed and left immediately. I went back to the front desk and told them what had happened and the girl said she was going to tell the supervisor about the treatment and incident. Guest Stay 11/8-10 Well, her report to her supervisor, does not resolve this. This was my 71 year old cousin and her 26 year old granddaughter, traveling from Cleveland & Boston. I was beyond embarrassed. I booked over 30 rooms for my guest and a had 100 guest wedding celebration at the hotel, including, a cocktail party and breakfast. We booked your hotel because of the history, beauty and five star service. My cousin who arrived at the welcome party was in tears, over the situation. They sent her a bottle of wine to rectify the abusive behavior of your manager. This is not enough compensation. She should have been given at least one free night to compensate her for her inconvenience and embarrassment. I would like you to address this issue and get back to me. The wedding and other accommodations were beyond excellent. This really put a damper on the weekend. In addition to posting this, I have tried to contact the home office, the CEO, Dee Patel, the hotel manager with emails and certified letters. Not one person has addressed my concern over this incident. No text, no calls no emails and no letters. What five star hotel do you know that services guest problem like this. After spending almost $100,000 on a wedding, This is the thank you we got.. read more