They were busy - which is understandable - but they don't have a waiting area for if you're there a…read morefew minutes early...bc why wouldn't you be early if you're going somewhere for the first time? We checked in and then waited outside for at 30 minutes in the 50 degree weather. We were maybe 10 minutes early...filled out our paperwork, asked some qs and then went outside. There were constantly people coming and going...waiting... My spouse had called ahead of time - trying to get additional information re the area outside the spa...the website would definitely benefit from more pictures and details - like there is just one very small bench in the changing area for sitting...no showers, no water in the sauna area and the doors are a bit odd - w a latching mechanism. The actual sauna was nice. I couldn't shut the door to the room when I exited to get more water...as there was a weird latch that could only be done from the inside. We are not local - but if we were - we would not be repeaters. *edited initially to reply to the owner - that we did not get a free sauna...verified - but the owner said she followed up and refunded us due to the wait. Alls well that ends well.

Such a great experience here! The staff is super friendly as well as knowledgeable! The owners are…read morealso in a lot and as well super informative and the sweetest couple! The sauna / cold plunge combo feels great for just some time to relax and recharge or when feeling under the weather is amazing at helping to make me feel better!

The Infrared Room changed the way they wanted to do business and cancelled my membership without…read moreany notice. No email, phone call, no communication. No one returned calls, emails or texts for over a week. Poor business and communication.

As a teacher my day is long, loud and often hectic. The best part of my day is knowing that I can…read morerelax and unwind and do something good for my body at The Infrared Room.

Have been going to sek for 2 Years and the owners would not…read morebudge on a one time miscommunication for long time client. The service is atrocious. We have spent so much money there and can't believe neither owner would be willing to overlook 1 session. Will not be back. Go to pure swear. Service is amazing.

I love these owners and the staff, they treat people wonderfully and really care about their…read moreclients. I love the sauna and cold plunge. It's been awesome for my health.

I am infuriated that management does not seem to care about folks that cannot bathe in the sun @…read morethe Franklin location! I understand there was a lawsuit, and the lifeguards have to take up the whole shady area for emergency purposes. But, you could at least accommodate and provide for us otherwise. It's absolutely ridiculous that I see people who are paying good money for membership having to bring their own chair umbrellas, and I'm having to stuff my lounge chair in between two freaking picnic tables that are occupied. Word of advice, I suggest you remedy this situation as quickly as possible and definitely before it opens next year. I would think anybody in their right mind would've already had this well planned out before the pool opened, but it gets worse every time I come. On the other hand, you may have a lot more lawsuits for people getting sun cancer because you can't provide umbrellas for those of us that require it, to take shade. I have never been so disappointed in something in Franklin, Tennessee. You should demonstrate more class and consideration than this mess! And, I've been a resident of Franklin my entire life. I have been a member of this facility for many years, but you have completely failed this year in regards to the pool area. I'm so disappointed in this location! To add, there are many many more people that feel the same way I do. I've been talking to a lot of people. I have a feeling you're gonna lose a lot of memberships from this point forward, unless you change things. If you want to complain to the Director, his name is Gordon Hampton x 2015. One more thing you need to know, "adult swim" is interrupted by all the lifeguards taking break in the deep end to do splashing contests. So, I had to void my plans of quietly floating on my back. The young adults (lifeguards) overtook the entire area, and the older adults had no room to enjoy it. Again, bad management! Horseplay should be done before and after hours, not during public operation. It also gives a bad impression to the little ones, when the older kids act crazy and carelessly in the pool. There are proper times and places for everything!

My nephew's travel soccer team recently played here. The facility and grounds were ok. Nothing…read moremind blowing. The restrooms could use some cleaning. Nice view of the soccer fields. They have bleachers if you happen to not have your own chairs. There's a covered pavilion area and a walking track. There's ample parking available. Overall , this is a decent park.

The people that work here are incredible and the facilities are so nice! It's a nice weekly escape…read morefrom the stress of life. I love the contrast therapy and the sauna room. I haven't done a float yet. They have a great selection of teas you can choose from and some other really good retail selections. It is not cheap but they offer occasional deals to take advantage of. The saunas also have tablets in them so you can watch Netflix or listen to music.

We just went there for a first time float. It was amazing! Staff was great and helpful and…read moreeverything was super clean. Loved it. Slept great and would definitely come again!

Lifetime has a special place in my heart as I became a member in HS back in north Atlanta. I was a…read morefounding member of lifetime--Franklin and have been a member ever since. I do feel like they haven't updated the gym much since they opened. Most of the original machines are there and beginning to show wear and tear. The men's sauna consistently has one of the burners out, leaving it not as hot. Also the tile in the sauna is turning black from the amount of sweat and filth in there. Staff is very kind and helpful, common areas are very clean. The pools are great and the outdoor spaces during the warmer months are a gift. The classes are always filled up and the gym is pretty crowded. I would like to see them add on to the gym to make more space as more and more people are joining. Fees are going up but I don't see amenities increasing with the price. Overall I love this place and am thankful for the space to unwind and decompress daily.

I received an offer for a complimentary dynamic stretching session and signed up. Later on, I…read morereceived a text that the offer excluded me because I had tried it once before. I had thought to try it again since it had been over a year since I tried the first time and didn't remember thinking it was all that great but wanted to give it a second chance. My family are members here and I use the gym to do things with them. However, this attitude will cause us to look for other options when they arise.

Was nice and relaxing.full body massage.. could have stayed all day.was able to book last minute.read more

I was having pretty severe neck pain due to painful knots and muscle spasms. I was able to make a…read moresame day appointment, just late in the afternoon. There is street parking available, as it's a downtown location. My husband was able to just drop me off at the door though! I was greeted promptly, directed to the very nice bathroom/changing room that has a fluffy robe and shoes (I just wore my own slippers I brought). Lots of things in there for you to freshen up with after your massage, including showers! I was offered a drink and ordered some tea and was led to a beautifully serene waiting room. This is where I filled out my paperwork. There also were a few snacks offered! Michelle was amazing from start to finish. I appreciate they ask before if you want quiet or conversation, so it's not awkward if you just want silence! She was so incredible - I left being able to move my neck and a month later have no pain still! Worth every penny.

This was my first trying Hotworx. This was a great yelp event and I was able to bring a guest with…read moreme, so I brought my mom. We both really enjoyed it. The staff was nice. We arrived 15 minutes before our cycling class/session started. The staff took us in a tour and explained how everything worked. I have done hot yoga before but nothing like that this. It was definitely warm when you walked into the room. As the class/session continued the hotter it got. The room never became unbearable. Our class was for 15 minutes bad we both got a great sweat. I would totally recommend trying this place out!

Such a cool experience!!…read more I walked in and was instantly greeted by 3 super sweet and welcoming ladies!! They were so incredibly friendly and walked me through the entire process. We got my forms filled out and headed to the back for a quick tour. Their space is super neat! I've never seen so many saunas in my life! It was so interesting to hear about the different health benefits from the saunas and workouts that they offered. I got set up in my cycling sauna and was told that it was a 15 minute class. (Shorter than most workouts they have) It was perfect! I love saunas in general and love sweating. But the combined workout felt great! I don't do cycling very often...or at all. So my legs were a bit wobbly after getting off the bike. AND I WAS SWEATY. Such a fast and easy little burn! I will be back FOR SURE!

Workout Anytime in Franklin, Tn is Awesome !! I have such a wonderful experience each time I go…read morethere. The staff is always kind, friendly, and helpful. The gym is always clean. And the bathrooms are clean and fun. It is enjoyable to use the gym and get ready for work. I also like that the gym is not crowded. And, the equipment is brand new, beautiful, and working order. I really love this gym. It is also a great value for everything you get each month. Thank you Workout Anytime !!

This is by far the best gym for the price within the Franklin/Spring Hill area. This gym is so…read moreclean and polished in the bathroom and the actual gym. The stall doors go from the roof to the floor so there's absolute privacy. The staff are absolutely amazing and are always attentive. I lost my water bottle last week and just came in to see if someone turned it in. Unfortunately I think I've lost it for good but the owner gave me a water bottle he had gotten from a business for free. Absolutely amazing staff and gym. The same people that own this one also just opened one in Columbia so I'm guessing it's just as good if not better. For the actual gym part you get a wide variety of weights and machines and there's enough to be able to train everything. The only problem I would say this gym has is having too many members because it does get busy during the day. But I think that's a good problem to have. 10/10 would recommend!

Great service, exceptional knowledge. Answer my questions with courtesy and great products,…read moreincluding all of the chemicals needed to keep my tub in perfect running order.

Connor answered all of my questions - presented himself professionally- and followed through on the…read moreinstallation of my new hot tub and sauna. Not being an expert in water balancing he, assisted me with everything including the installation intelligent water system. The whole team goes above and beyond! Buy with confidence from the Hot Springs Franklin Team