I was not planning on leaving an online review for 20 Victoria after our disappointing our experience there. I even reached out directly to the restaurant to provide feedback and see if there could be a resolution that would make me feel better about our experience, but after being given an incomplete boilerplate response which didn't even address half of our concerns, I have decided to post a review to warn others on what they can expect from this establishment:
We (my partner and I) came for the 7 course dinner on Friday May 24th for the 8:30pm seating. When we arrived there was nothing flagging that we would end up having the experience we did, except that we were greeted with a disingenuous "Welcome back, nice to see you again", despite never having dined there before. The dinner started off lovely but the service was a little slower than expected (1.5 hrs to receive our first three courses). The first flag came with the wine: I had requested a rose or an orange wine, as they were listed on the menu. When the server returned, he brought a rose and a white and did not mention orange wine at all. Both bottles he brought were in the $150-160 range, although the bottle of rose he brought (which was $150) was listed on the menu as $85, creating some confusion to start with. We ended up selecting the rose, as that was the closest to the wine I actually asked for. After this the experience really started to go downhill. The food was excellent, I will say, I have no complaints about that. The white asparagus dish was not particularly to my taste (the server made a comment about it being "too rich" for me, which I found a strange comment to make), but that is a matter of personal taste, it was not objectively bad or anything. This is when the service really started to speed up (this was probably 10:30pm by this point) to the point where it felt rushed and not relaxing or enjoyable. At one point my partner got up to use the washroom, and in the seven minutes that he was gone I was asked twice if he was "done with it". After being asked the second time, I relented and said yes, fine, take it away. When my partner returned and realized that his food had been taken, he was extremely disappointed. Now verging on 11-11:30pm, the final courses felt like they were rushed through. We ended up having to take our dessert to go. If the timing had been properly planned, we would not have had to wait 25-30 minutes between the first three courses. However the lack of swiftness in the first part of our dinner led to the second part feeling rushed and not enjoyable. We also noticed that although the chef spent plenty of time conversing with the other tables (upwards of 15 minutes), at no point did they spend any time with us. This is not something that I particularly desired, but when one sees everyone else given this service except personally, it does feel a little like we were ignored or left out. Sensing our displeasure, the server, with concern, asked multiple times "Is everything ok?" The final disappointment came when we received our bill. Although the restaurant description on Tock says the "prices are inclusive of the service fee", we noticed a 20% service fee added on. This is not inclusive pricing. The service fee is on top of the total cost of the bill, not the cost for the prix-fixe meal, which is not adequately communicated when making a reservation, or even in the FAQ section. That is where it seems like most people seem to encounter confusion (if the online reviews are any indication). The website simply states that "pricing is inclusive of the 20% service fee". It is implied that the 20% service fee is embedded into the price of everything, not just the prix fixe options. Perhaps stating that "the prix fixe options are priced inclusively, and a service fee of 20% applies to any additional items ordered outside of the prix fixe dinner (ie. wine)" would make it clearer to people. There were also burnt out lights in the dining room. Small detail, but shows the level of care and attention to details they have. Not a good look for fine dining on a Friday evening. Wednesday maybe, but not a Friday.
I reached out to the restaurant after our experience to give them the opportunity to address some of our concerns, and we basically got a boilerplate response that addressed only a couple of the issues that we brought up, wasn't signed by anyone personally, and essentially just said "Sorry you had that experience". This is a place that makes it seem like you should be lucky to be eating there, that it is a privilege to dine there, which is why people choose this place for special occasions, etc. We spent over $700 and honestly would have had a better time at an O&B restaurant. The fact that we brought up our concerns directly with the establishment (rather than putting them on blast online) and at first were thanked for "starting a dialogue", only to be brushed off, felt like all they care about is your money. Avoid. read more