I called NetRocketPC a while back when our Windows Server crashed and our network went down and we…read moredidn't have the knowledge or know-how to fix it ourselves. Jared from NetRocketPC came out to us the next day and had us up and running with all our data restored within a few hours. We've since hired them to consistently maintain our servers and networks and haven't had a problem since. I've worked with several I.T. companies in the past who have all either not responded quick enough during emergencies or had awful customer service, so it's a pleasure working with Jared and NetRocketPC who consistently exceed our expectations.

Outstanding Service! We found Forward Technology on the…read moreinternet. We have Vodavi phones, and the company that set us up went out of business. We needed some work done on the lines as well as repair to two phones. Since then it has been one good experience after another. Gloria usually answers the phone when you call and she is so nice and helpful. They are located in the East Bay but have no problem getting out to Belmont when we need help. They suggested that we install a modem, so that if anything is wrong they can test it from their office and fix it there. This has turned out to be worth its weight in gold. Many times it is a simple repair they take care of and we avoid the cost of having a technician come out. This last time we had a problem; AT&T made a mistake and told us it was an internal problem. Forward Tech came out that next day, inspected the lines and it was it turned out to be an issue with the outside lines. Forward Tech made sure to give us all the info needed and made appropriate calls to insure that AT&T cover the costs we incurred as a result of their mistake. They are absolutely fantastic!

Raul was very knowledgeable, thorough and professional. He even stayed late when we had an issue…read morethat was taking longer than usual to resolve (it took longer than usual b/c our house wiring is complicated not through any fault of his own). I found him to be a good value for the money. He specializes in PC's though, not Mac's.

I would like to put a shout-out to Raul Freitas and his excellent service! I've been searching for…read morea dependable and reasonable computer expert for quite a while. Through Raul I finally found one! He was very prompt, very professional, focused and completed all the tasks we scheduled to address. His instructions were easy to follow and he completely understood what my concerns were and how to solve my computer problems. I've finally found my computer guru - Thank you Raul and I look forward to doing more business with you in the future!

After too much frustration with slow and unreliable home internet connections for my work and…read morestreaming services, we recently had network.biz perform an upgrade. They were efficient and reliable. No need to coordinate schedules with service providers. Network.biz coordinated a new service installation, installed new wiring, set up the router, and confirmed our existing devices worked properly. Our new internet service is much faster and reliable, and the wiring is tidy and tucked away. Their services were well worth the money

Network.biz very professional, knowledgeable and on time. I had a computer problem, Carl came over…read moreto my office and fixed my computer. I was very pleased with the amount of patience's he has and how he fixed everything with a short time. And just recently he built an amazing website that I've gotten so many compliments and already getting clients from. Thank you so much for your talented work!!

Brian did a great job with fixing my laptop that had not been working for weeks and another…read morecomputer guy could not fix. He was able to fix it the same day that I called and was really knowledgeable, professional and friendly. I highly recommend Positive Images and will only use them for future computer problems.

Brian saved my life (and my computer!) After a major hard drive failure, Brian worked all night…read moreand even through a weekend to get my laptop back up and running. He was responsive, knowledgeable and even didn't make me feel too too bad about not backing anything up. Gulp! Brian is great to work with, personal or professional. Will be returning to him (though hopefully not too soon!)

Called and they came out same day. Our (work) printer had a broken hinge. I was quoted $60 over…read morethe phone to have them come out and they would apply that to the cost of the repair (if it would cost more). A guy showed up and fixed the issue by just snapping off the plastic piece in the way of the printer closing and tried to charge us $185. Ridiculous. I said there was no way I was paying that so he left,got on his phone for 5 mins, came back and said "ok $60" I don't think I would use them again. The only plus was they were local and came out same day. ::Updated 7/10/2013:: The fact that this issue/review was addressed 4 years later by the company is a directly reflection of their incompetence and poor customer services skills. I have nothing more to say and have since found a much better mobile printer repair vendor.

For laser printer repair you can't do better than Resolution. Scott Taylor is the owner and this is…read morea service oriented business. I own a computer service company that has depended on Resolution for laser printer service for all my clients for the 15 years we have been in business. They have the toner and drums I need and deliver them often time same day. When I need a printer serviced this is the company I recommend and the company I use. Resolution is great!

I called them to get some information and estimates on a problem with my iMac G5. My friend (who…read moreworks for Apple) and I had diagnosed the problem as a bad power unit, which is a straight forward part to replace (about $125 plus labor). The person I spoke to told me our diagnosis was wrong, and that I probably needed a new logic board and that it would cost "over $500." I found two other shops who told me "Oh, you have a G5, yeah, its probably the power unit" before I even finished talking to them. So, I didn't have McTek do the work, and I don't think I'd recommend them. To be fair, since I didn't have them do any work, maybe they are better in person.

Charles at McTek is the best! He knows his stuff and gives you a fair price. Software or hardware,…read morehe can diagnose it same day. I am not a Mac person so cannot judge him there, but he is a PC expert!

I had a very poor experience with this company. My first impression was formed by the tech being…read morehours late, and the company usually gives a 2 hour window - he missed the window. Then, he gave a verbal quote for the next job (which again, he was over an hour late for), and that quote was inaccurate because of his incompetence in doing the job - he kept messing up and since he's charging by the hour, there's no incentive to do a job quickly and correctly the first time, as he said: "if there's anything wrong, you've got the warranty to fix it." Good thing I had the warranty, because a different tech had to come out and fix the problem from the second job - and he was still late, but I was given a phone call by his manager this time to warn me (I guess complaining induces manners), and he stayed less than half and hour because 1) he's a better tech (it was Randy, named in the prior review, and if I'd had him the first time I'm sure this review would be totally different) and 2) he's not getting paid by the hour. The business model of this company seems to be: "take a long time to do a crappy job the first time, and "fix" the job under the warranty plan." They don't put any quotes on paper first, because hey, then you've got proof of what they quoted you and how can they jack up the price afterwards? If you've ever taken a taxi in a foreign country and got taken on the "scenic route", that's exactly how I felt during my experience with this company - unprofessional and untrustworthy. I explained how I felt to both the tech's dispatcher and his manager and his account manager - nobody cared, and so I'm glad I'm not ever dealing with this crappy company again and would not recommend them to anyone. If I ran my business like this, I'm sure my doors would be closed in no time.

ATS Communications has been our telephone service provider for over 15 years, and I've come to…read moretrust them to provide excellent service and technical recommendations. Recently, I availed myself of their telecommunications review service to find a new telecom service provider for voice and data at five of our locations. I'm very pleased to report that ATS's Christine ("Chris") Cahill assisted me with this project that spanned nine months (because we had various prior carrier contracts expiring at different times). Chris stepped us through the project from researching our needs, finding cost-saving options by negotiating rates with carriers, changing mid-stream to a different plan when a given carrier wasn't able to execute on promises, coordinating and scheduling installations, and even reviewing and correcting initial invoices for new services from the new service provider to ensure accuracy. She saved me an incredible amount of grief and time-consuming coordination and trouble-shooting, and followed through on every detail of the project through to its final completion. Having handled details of conversions to new carriers in the past by myself for just single locations, I would have been overwhelmed by a project of this magnitude without her help. I recommend using ATS Communications for any business looking to find and implement their most cost-effective telecommunications options!