Ants GONE!!! We had a pretty bad ant infestation affecting 3 floors and we thought that there was no way we could get rid of them. My husband searched online and saw the reviews for Resolve. They were there within a few hours and serviced all three floors. They did tell us that our infestation was pretty bad and that it may take more than one visit. However, we saw instantaneous results!! We will see one or two ants on occasion but we are very satisfied with the outcome. The price was very reasonable. We highly recommend them!! read more

They know their stuff. Hopefully what they did today will do the trick. Had a few scheduling issues the two times I used them but they are nice and knowledgeable read more

No Call No Show!!!! I spoke with these guys about coming out to my unit and doing a mice extermination. Although the guy Mike was hesitant about coming out b/c he was only baiting one unit in a 6 unit condo, I felt as a paying customer he should still be able to come out and service my place. Everything as I knew it was scheduled. I spoke with Mike the morning of the visit and he said he would be there in less than 30 minutes. I gave him all the necessary information and he never showed up. Never called, never returned my emails or voicemails. Now I'm left looking for another company to come out and service my unit. Very Very unprofessional! read more

Pierre came out to my place after an unfortunate case of bed bugs. Did a great job. Quick, professional, and gave me insights about how to avoid similar situations in the future. All around a very smooth process. read more

I take it back - they called me and have jumped on my issue. Just need to work a little harder in follow up and communication.

I have used resolve for the past two years. They provide a positive customer experience. If they don't get the pest taken care of the first time they come back at no charge. Pierre provides nice service and has a fantastic attitude. read more

Very knowledgeable and experienced. Quick to set up appointments and explain the process. Pierre came out to one of our properties and assured that all issues would be resolved, and they were. I highly recommend this company read more

I am one that is big on reading reviews when it comes to just about anything I do. I used Resolve Pest Soultions four years ago and I received excellent service. I had to use them again this past week and the service remained the same. The field agent Pierre is phenomenal and I mean just that. His level of service, professionalism, attention to detail and work ethic were very much appreciated. Having to deal with pest issues can be very stressful but Pierre was very calming so that helped to relax my nerves. No one wants to have to deal with pest issues especially right before Christmas. I would highly recommend him at anytime. I pray I have NO MORE pest issues but if I do I know the right person to call. Thanks Pierre read more

I registered for Yelp just to review Resolve Pest Solutions. They did not solicit a review from me, but I was so pleased with my experience that I had to post some accolades. My experience with service industry professionals has overall not been great. Resolve, however, was a different story. They were extremely professional, prompt, courteous, thorough, easy to reach and committed to doing a job well done. My issue specifically was a very difficult ant problem that I had for about a year. Before hiring Resolve, I had a few other exterminators attempt to get rid of the problem - all offering a guarantee, though none of them followed through on that. Once other companies got paid, they never returned a phone call. When Resolve told me they would continue to treat the problem, they meant it. They came back to my place about 5-6 times... each time increasing the level of treatment until the problem was gone. Each time they treated my place, they followed up with a letter explaining the details of the treatment. This letter also included the next steps should the treatment not work... thereby encouraging me to call them if I need them to come back out. When I called to schedule the next appointment, they were quick to get back out to my place. The technician that worked with us was very nice, professional and did a good job explaining exactly what he was doing, why and the effectiveness of the treatment. Overall, Resolve was 100% committed to making sure I was a happy customer. I definitely felt like I received a bargain the level of service I received. I should also note that I hired a few other exterminators before Resolve, and they were the only ones that were actually able to get rid of my ant problem. read more

We had some difficulty with scheduling an appointment, and communicating in general. They were supposed to come between 11-12, then forgot us and ended up coming later on in the afternoon, although they did schedule us the very next day after we had called. We had to have them come back to spray a second time, although this wasn't at any additional cost under the 90-day guarantee. Overall an ok experience. I wasn't disappointed, but wasn't impressed either. read more

Horrible customer service! Used them 2 years ago, and they still have the same poor lag in customer response. 2 years ago they were consistent no call no shows in regards to appointments and inquiries. I last reached out 3 weeks ago to resolve a current pest solutions issue and they (1) didn't reach out after I did the website inquiry, (2) didn't answer after I sent an email a couple of days later until (3) I called and told them I did (1) and (2) with no response from them. My interactions with them since then have been really inconsistent. I don't understand what their deal is--do you want the business? If you don't have enough staff to answer phones and emails because your business is doing well, hire more people. read more

Yeah, I think it's time to say we're not particularly impressed. We hired Resolve 2 months ago to take charge of a rat burrow problem we'd been fighting in our alley all summer. Initial phone contact was great, we agreed on a solution (a few rounds of fumigation followed by installing a concrete barrier to block the rats out. They promised regular, frequent follow-ups at the beginning to really chase the rats out of their nest. To my knowledge, Resolve came once, and that was after I called repeatedly to remind them that we were current customers. They promised to return in a day or two (weather permitting--I get it, it's Fall in Chicago!), then I called again to schedule the concrete work. Resolve came, and the crew was awesome--they did a great job and offered a few ideas for springtime prevention. They even found a second access tunnel where rats would easily re-burrow. So, the work was done well. However, they never returned to pick up their concrete framing materials (two long boards with nails sticking out!). Furthermore, I've already called twice to say that their concrete work essentially just built a nice waterproof tunnel for the rats! The rats have just burrowed a new entrance hole! Now, I get it--rats are clever and will try darned hard to keep their nest. But Resolve has not followed-up with us even once to continue fumigating the hole or to pursue our request to extend the concrete. They have not offered any additional ideas, either. (Surely other customers have had to fight rats in inclement weather!). So the work they've done is good, and their crews are great. Communication, though, is awful--I'm the one constantly having to follow up and pursue their work. I suppose our job is still a work-in-progress, but l sure thought we'd have completed more than two visits by now. read more

Highly recommend. Twenty-four years of zero pest activity in our Lincoln Park home, and suddenly, with construction on four sides of our solid, secure house, a rat appeared indoors. Mike came quickly, brought a big team of true experts who sussed out what seemed to be an entirely inexplicable entry point. He also returned at midnight one evening, and worked hard and long. All staff were exceptionally professional young men. Hard workers. Couldn't have asked for better. read more

These guys are truly awesome people. I had a bed bug problem late last year for which I called around and selected Resolve. These guys are very professional and courteous. Their prices are also competitive. I could get an appointment with them within a couple of days. Mike and his colleague came over and did the treatment. We had one bedroom where the problem recurred a few times and Mike was always there within a day until we had the problem fully RESOLVED. I give these guys a big thumbs up! read more

Mike came out soon after we called and helped us with a mouse problem. He found the opening through which they entered our home, and put poison out in places where my little one would not be able to be harmed by it/ access it. While I was so pleased that he was able to get rid of the mice, he was supposed to return to close the hole a week or two later and it took several appointment times for him to show up and close the hole. That was frustrating. But less frustrating than having mice in our place. read more

We had a major rat issue in our yard and basement so we called Resolve based on positive reviews. Mike came out the same day and immediately identified the source of our issues. His team came out a couple days later and we have been rat free ever since! Awesome customer service, experts in pest control, and an honest/fair business. Highly recommended. read more

Tried to stay local, Big mistake complete Rip-off! Hired them for Ants all over my house, had no idea how much it would cost. They came and got rid of most of them. They guarantee complete removal from the house,within 10 days, so after 15 days called them to come back to do it again because the ants were not gone completely. 2 hours after the exterminator left the second time I found a large coackroach in my bathroom right above where baited. Called them about it, suggesting maybe dragging it in from another job. The manager was extremely defensive calling it a water beetle( which basically is a cute name for a cockroach) and wanted to sell me their cockroach treatment. After over $200 spent already I said no Thanks, I will hire someone else. Got Men in Black from the suburbs, cost me $45 with yelp coupon and he got rid of ants and cockroach in 1 visit. read more

Mike was great! I called him and he took his time and explained the entire extermination process to me. He was out within a day to exterminate and hopefully rid our bug problem. He brought much ease to a very stressful situation. I would definitely recommend Resolve! read more

We have kids and had significant rat traffic in our back yard. Not OK. We needed to fix this FAST. After several other companies failed to address our issue, we called Resolve. They gave us several options for fencing solutions and explained why other options weren't a long term solution. In summary we couldn't have been happier that we called Resolve. Very responsive and sensitive to the urgency of pest concerns. And they SOLVE the problem as opposed to other companies that will provide only temporary solutions. read more

My dog got fleas from the downstairs neighbor, and even though we kept treating him, they kept coming back. We called Resolve to come fumigate our apartment. Michael was extremely knowledgeable--he was able to explain exactly why our previous methods hadn't worked completely and why what he was doing would work better. We called at noon; he was there by 5:30 that night. The treatment took about 15 minutes; Michael was polite and friendly the whole time, and then it was done. Plus, if the fleas come back, he'll come back for free in the next 90 days. All for $135. These guys are tops, and I can't tell you how relieved I am to have the problem finally taken care of. Call them! read more

My spouse and I recently had some issues regarding pest control. We came across several different companies and didn't have a clue on who to go with. What made the decision easier was the customer service. I spoke directly with the owner and was reassured that my issue would be resolved (slight pun intended). An inspection was scheduled at no cost because of the agreement made and the very next day we were seen. Haven't had any rats since. Thanks so much resolve! read more

This really is a wonderful company to do business with. I was out of town and was greeted to an army of small ants when I returned. Even though it wasn't an emergency and they were extremely busy, they came out the same day because it was my only day off. They could not have been more helpful, friendly, or professional. I highly recommend using them. I know I will if I ever need an exterminator again. read more

Great experience with this company addressing an ant problem. I called and they answered my questions over the phone and gave a price range and offered a next day appointment. Provided a 2 hour window and were there within the first hour. The guys are friendly and personable and work was fast but very thorough. They sprayed a range of areas inside and outside of the house and guaranteed their work. I highly recommend their service. read more

I have had experience working with Resolve at my business and my home. I rate them as outstanding based on these personal experiences as detailed below. My business was previously located in an old three flat. We had a multi-year, seemingly unsolvable problem: there were rats (actually, very large rats) inside of the building. As you might imagine, this was embarrassing, unsafe, and disgusting (though we do have some now funny stories about our encounters with the intruders). We used a better known competing business but it was unable to get rid of the problem because it could never figure out how the rats were getting into our space. This company would set traps that would kill some of the rats but more would come. Resolve, led by its owner Mike, came in and figured out that the rats were getting in through an underground alternative drainage system that we didn't know existed. Resolve set up a camera inside the piping so that we could see the passageway. As it turned out, the rats were nesting in our building and they would go in and out to dine at some nearby dumpsters. Gross but fascinating. Resolve performed the work necessary to seal the entryway and clear the building of any remaining rats. The workers were courteous and professional. We never had a problem after that. The problem at my home involved ants. Before calling in Resolve, we tried some commercial anti-ant products without success. Resolve came in to spray during a couple of different years. Once again, the crews were clean, courteous, and professional. Most importantly, they got the job done and provide a guarantee. I remember watching the guys spray a baseboard and watching an army of ants emerge and expire. I was surprised to see so many but, of course, was glad to get rid of them. I recommend Resolve without reservation! read more

Called there South suburban office and spoke to Michael. Did a very extensive gathering of information prior to sending his team out the next day. The 2 person crew arrived on time (after a minor delay & phone call letting me know) and recapped what they would do. The nice thing is they arrived in a Pick up with no signs on it. So it really looked like regular workman. They had square cases that kept the spraying canisters in. We thought it was bedbugs and they were carpet beetles. We only found and trapped a couple in a mattress we saved for them to review. When they arrived they quickly identified the culprits. The guys put or mind at ease. During the process my wife was calling from work asking questions so one of the guys spoke to her on the phone and answered her questions. Didn't smell anything during the process and all treated ares of bedrooms, furniture, and all parts of the house were done in a little over an hour. All was dry within 2 hours and left no residue. I gave them a head start by removing all the bedding and bagging them up. I have an average size home 4 bedrooms about 2800 S.F. and paid one price to treat the whole house with a guarantee. Better than paying per room or trying to be sold contracts. I originally found their name and review on yelp and went to their site and saw they were winners of an Angie's list service award. That was enough for me to call them. I am very pleased with them. When your dealing with bugs in your house there is a great sense of urgency and panic to get someone ASAP without being taken to the cleaners. Hopefully my review will pay off for you going through the same situation we just went through. I made avery good choice with them! read more

I called them up for an issue of rats that we were having at our condo building and they promised to call our condo management company within a half hour of us talking to set up billing and to arrange a site visit. I called three days later to see how things are progressing and was told that they never called yet our management company yet or stopped by the building to look at our rat problem. Two days later they actually stopped by and promised me a report. Three days later there still was no report. I called their office and asked the status of the report and was promised it would be emailed to me by the end of the day. Another two days passed with no contact so I called again and asked for the report and what course of action they recommended. I was told that they would have to come out to the property again to look at the rat problem and they would get back to me. Of course, they never got back to me so I called one of their competitors and hired them. read more