Had them out last week for our newly purchased homeand the service was adequate, at best. He cleared the main line but said a secondary line was open but not vented properly. After he left, I took the cover off the mop sink he "cleared" and dug out old paint and hair and it now drains normally. The real issue came when I noticed a couple of days later that I was over charged by $1000 over the invoice. When I called, they said they would call me back. I waited 4 hours before I called them again. This time they started the process of refunding the overage. Not a follow up since then or apology. read more

We had issues with our water heater on Sunday (yesterday). I was pleased that we could have someone come out to take a look and let us know what we needed to do. The office offered a 30 min call ahead prior to someone arriving (which we did not get). The gentleman that arrived looked at our water heater and stated he didn't have the parts necessary to fix the problem. Fine. We set up a window to have a tech come out this morning between 8-12, ***requesting a 30 min call ahead*** at roughly 11:50 am we had heard nothing, so we called. We were unapologeticly told that "they were just about to call us, they were slammed with emergencies and would need to change our window to between 2-6pm". It would have been nice to have a heads up. It would have been polite to do that for customers that have been waiting all morning. The woman who answered the phone simply interrupted the concerns voiced and was rude. I've worked in customer service for 13 years. This is UNACCEPTABLE. If you cannot take the work, simply voice that. It's understandable. We would have made other arrangements. I've been at home all day and have not heard from them. It's after the 6pm window. We FINALLY received a call at 6:30. They have inconvenienced my entire family. read more

Had them install iron remover and reverse osmosis filter system, they seemed to do a decent job. I called them back to repair a toilet, said they'd come Friday between 1-6pm. They called at 5:30pm to say they couldn't make it until the next day between 12-4. That's no big deal, things come up, emergencies, etc. Next day comes around and they never show up, don't even bother to call. I took off 10hrs of work to be home to let them in. WILL NEVER DO BUSINESS WITH THEM AGAIN. Unacceptable. read more

Was here to clean the main drain. It worked for a couple of days then it did the exact same thing again. They were suppose to send out a camera to look at my drain and never did till I called them out here the 2nd time and when they left this time the whole drain was worse then it was when they started. They didn't like it when I told them I would not hire them to dig up my back yard and replace my main drain. I don't care what I have to do I will never call this company again. read more

Called and they came out said it would be 350 to snake drain. The person was in a hurry and did a quick job of snaking the line. He stated before he started that the line was broken and he could not snake very well. This was before he had his items out. was done in 10 minutes. Said I would need somebody to camera the line said they would call and set up appointment. waited a week. Called set up appointment, Took time off from work ( without pay) they never showed. called and they said sorry and I said ok but was not happy. Set up second appointment they did not show up again. Called again this time really up set. I will not work with this company again. I had to call another company to finaly do the scope and was told nothing was wrong read more

spent lots of time and attention to get our water heater replumbed and back up to code. thanks!

In 2002 I was having sewer problems. After replacing a line in my basement I thought everything was done. It was not. I had a few other blockages after doing this. They then used a camera to see what was going on. I needed to replace the entire line from the stack inside the house to my property line. Insurance did not pay for this. It cost me over $13,000 out of my own pocket. (I did not use Angie's List at the time). I found a different company and called them. They have been back many times due to sewer backups. After they used a camera, it was found Rescue Rooter did not replace the last 10 feet of the line. This other company is now going to fix the problem for just under $5000. Out of my own pocket again. read more

Give them half called Roto Rooter about my pilot light not lighting on my water heater. Roto Rooter was only in the house less than five minutes the guy stated the water heater is old and should be replaced. Decided on second opinion so I went with ARS Rescue Rooter guy came out took the time and tried several times to light the pilot light with no avail. He stated it was the control valve and that would need replaced picked the part up at Lowes here is where they lose stars called set up an appointment for Monday 8AM-12PM time frame the worker never showed up until about 12:45 PM then looks at the part and tells me he is not a gas man and he is not qualified to install the part and that a person can be available at 2 PM. I work a 2nd shift job so there was no way that was going to happen and it was hard enough waiting 8AM - 12:45PM on a day I work to have a worker tell me he is not qualified to install the part. So decided to set up an appointment for the same time on my day off I have a feeling the same scenario will happen that is why I am choosing my day off. read more

ARS Rescue Rooter came out the same day I called. We had a leak in our kitchen water lines and had to turn the main water valve off to our house. Carlos arrived and was very friendly. He looked over everything that I needed him to look at, provided an estimate and there was no pressure in regards to accepting it or not. I thought the price was very reasonable. Carlos went to the supply shop to get all the supplies he needed and fixed everything I asked him to. He went above and beyond what I expected and I was very very pleased. Thank you to him and ARS Rescue Rooter for making my experience hassle-free, quick and efficient! You never realize the dependency upon water until you don't have it! Less than 24 hours and I was already going crazy! Thank you again! read more

I have had to deal with these guys a couple times with the company I work for. Wow! While a couple times I have had no problem with their service. Have unclogged my drains a couple times and went above and beyond. Other than that, stay away. I had a hot water heater need to have a clean out run through and my heater ended up breaking a day later. I needed a sink drain fixed. It wouldn't hold water and it took 3 days and it still isn't fixed. I quit dealing with them for anything but drain clogs. Only reason they get a star at all read more

I called ARS rescue rooter after Tim from Dry Effect referred them the service tech arrived and had our drains clean in short amount of time. great price and great service. read more

Aaron came to the house after I called about a pilot light that would not stay lit on my hot water tank. Positives: immediate call back from dispatcher and Aaron was there within 15 minutes of his arriving at work. Free estimate, and no charge to come out and diagnose the problem. Disappointments: Aaron came in, lay on the floor and attempted to light my water heater pilot. It was doing the same thing, not staying lit. He told me that the unit was over 10 years old and informed me that any work he did on the unit would not have a warranty because of it's age. He diagnosed it as a bad gas valve and verbally recommended that I buy a new unit because hot water tanks have an average life span of 5-10 years, and mine was 10 years old. He also said that I could fix the bad gas valve. I asked what the cost would be for a new gas valve and he left to draw up my estimate. He gave me 3 options. Estimate #1 $3,900 for a new tankless water heater (pointed out the benefits of never running out of water and 25 year life expectancy), #2 $1,080 for a replacement hot water tank comparable to my current, option #3 $400 to replace the gas valve with no warranty on the work provided. Aaron was never pushy about options, laid them out for me, and I told him I would think about it. He gave his card and left. I called another plumber for a second opinion. Something didn't feel right. I didn't see how my problem could be diagnosed by his attempts to relight the pilot and 5 minute visual assessment. The second opinion was much more informed. The safety reset sensor had tripped, which stops the pilot from staying lit. All that needed done was the reset button needed pushed!!! This second plumber looked up the actual age of the unit, using the serial number. It is only 5 1/2 years old and is still under warranty. Aaron had quoted the age from the sticker on the unit...the year he said (2006) is on the sticker as notification that the unit meets the plumbing guidelines dated 2006!!!! The second opinion plumber said the safety sensor will trip if it senses gas fumes or cannot get enough air. He reset it, took the tank apart to see if anything was blocking the air flow, and check for the smell of gas. No issues were found so he reassembled it and said that if it goes out again, they will replace the entire gas assembly at a cost covered by the warranty (except for labor). I am very grateful that I got a second opinion. I am a single mom of 2 and cannot afford to be taken advantage of. I would not recommend this company. read more

had them replace a 4 inch line in front of a rental property i had...after the yard was tore up they came back to me and told me the cost would almost 35% more than we had originally agreed......they came back to me the next day and said that the 2nd estimate was way short also and said it would take another 600.00 dollars .......i had no choice but to pay, the yard was destroyed and my tenants could not use any water......highly reccommend you stage away from this outfit.......was very very disappionted read more