I've become a frequent customer to this location, the staff has always been super helpful and knowledgeable. I prefer to park in the stater bros parking lot and walk over, better than parking in the motel which looks creepy. read more

I ordered from a custom made terrarium for my bearded dragon and this happen after 2-3 months. I spent almost $600 this shouldn't happen read more

Reptile Factory Downey - Reptile Shops Near Me - Downey, California

These people know what they r talking about. They feel experienced and knowledgable as hell. Have you ever tried asking questions at PetSmart? Just don't. Come here. Park at the Fatima's Grill next door. The parking at the motel feels super sketch so don't park there. read more

I always have a good experience visiting the store. The staff are always very friendly and informative on reptile care. My partner bought my 2 snakes from this location my Bel and Biak GTP. Very healthy and thankfully they are okay with moderate handling. I always recommend the reptile factory to family and friends! read more

Reptile Factory Downey - Bubbles my blue eye lucy - Reptile Shops Near Me - Downey, California

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Good selection but poor customer service. I asked about springtails which showed as in stock at this location on the website, drove 35 minutes each way from Whittier only for them to be rude and say the site wasn't accurate or updated. read more

The parking behind is definitely sketchy so I've parked at the plaza next to it, but the shop itself is great. Reasonable prices, employees have been nice and it's one of our go to reptile shops. read more

I purchased 2 jumping spiders from here the employees were helpful and knowledgeable. So many reptiles to choose from!

Terrible parking in this area as it is right next to a sketchy motel. The store itself however is great and the service is very friendly. However you almost feel that you need to shop quick to get back to your car due to the crackhead motel. read more

Got our snake from this place and continue to get our frozen mice from them they're great folks and really knowledgeable. The snake is a lavender albino corn snake and she's very healthy and you can tell she was used to being handled. They do a great job at this place. read more

Went in for some live feeding crickets & to take a look at some snakes. Staff is very friendly & helpful !

Ive had Juice for over 6 years now and he's super healthy and a great Beardie. He just got done brumating for 3.5 months. Thanks again. read more

Reptile Factory Downey - Reptile Shops Near Me - Downey, California

If I could give more stars, I would. I have been coming to reptile factory Downey location since the purchase of my first ever snake, a milk snake. Since my purchase I have been in and out of the store and had frequent phone calls for information and the staff has been very informative and patient, I had recently purchased a new enclosure for my snake, but thought that it was dull so I called reptile factory Downey and asked them if they could do a custom enclosure with my tank. I dropped my tank off on Tuesday and by Friday it was ready for pick up. I can't stress enough how proficient the work is and how satisfied I am. I especially want to point out the professionalism of Tanner and David. They both worked on my tank and gave me a beautiful result. I will be coming back in the future. read more

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They have a variety of food options for my bearded dragon like 20 crickets for $2, mealworms for about $4-$5 They even have a premade salad mix;super convenient! They also have a desert substrate mix for enclosures. I will definitely be returning, for the great prices and the employees are very helpful. read more

Do not buy your animals from here. They will die. They only sell diseased animals . Customer service is horrible and they like to close and open whenever they want read more

love this place. This place is my go to pet store. Everyone here is extremely nice. Got lots of selection. Everytime I go here it seems like they just constantly get new animals. So it's pretty cool. read more

I've been coming to this reptile factory for about a year now. I don't like their new location in Downey only because parking kinda sucks and it's easy to drive past and miss. That's the only reason why I gave four stars instead of five. Their employees are very friendly and knowledgeable about different reptiles and they are always willing to help with any questions I have about my reptile care. Their selection of reptiles is exceptional, however the selection of accessories is a bit small. I come here mostly for my bio active tanks, if you don't have bioactive then maybe you won't be as happy with the selection. Im also writing this in hopes that the employees read it because I wanted to say thank you! I recently visited in search of a new plant for my Crested Gecko (Beans), I had tried a couple of different ones but he always seemed uninterested. An employee helped me pick this one pictured and Beans absolutely loves it. It's made him so much happier and I enjoy watching him bounce for leaf to leaf. Thank you for all your help! read more

Reptile Factory Downey - Brand's new plant! - Reptile Shops Near Me - Downey, California

I purchased an East African Armadillo Lizard form them a few days ago from a reptile expo. I called a few days later and asked them a few questions about my lizard and they were EXTREMELY knowledgeable about every question I had. At the expo they had other reptiles that looked healthy and happy(plus were the only rare vendor that had this lizard) I highly recommend this store and the staff. Thank you guys for everything!!! read more

Reptile Factory Downey - On the ride home after the expo. - Reptile Shops Near Me - Downey, California

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My daughter rescued a snake and we were scrambling to prepare to help the little guy. As soon as we picked him up we drove straight to the Repile Factory. They were literally life savers , even offering him a little snack since he was obviously so under fed. Gave us plenty of information we felt ready to help him by the end of of visit. We bought everything they suggested and have gone back each time to get what we need. Definitely recommend this place. Parking is a little wonky, but other than that, it's awesome. Thanks, Reptile Factory read more

Been going here for years so I don't know what the one star review is talking about. Never had any of the problems they're talking about. Says on the door shop opens at 12. If you ever walked inside and take a look at the aquariums the reptiles even the food (rats). It all is well taken care of read more

Great place and affordable prices for your reptile favorites. Have a couple tarantulas, a python and a praying mantis. Staff is always friendly nice and very helpful! You can call over the phone or visit them and always treated as a valued customer. Highly recommend checking them out on their Instagram as they run out of the reptile favorites, I've been waiting for a spiny mantis but they run out quick! Next purchase probably a bearded dragon to add to the collection,I will keep you all posted! read more

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What a great shop. Nice selection of reptiles friendly staff not to mention they have my bucket list creatures! Love the monitors , blue red and green iguanas, and blue tongue skink. Impressed with the store very clean, as well as the enclosures being fresh and clean. Next visit will be bringing home a few new pets! read more

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ABSOLUTELY AMAZING SERVICE! Tanner and Pete were soo helpful and incredibly knowledgeable! Tanner helped me get a setup for a baby Florida Kingsnake! Unfortunately I had to take the Kingsnake back (a friend bought me a Mexican black for my birthday), but I kept the setup! My new baby is very happy in there! Thanks again Tanner for your spectacular service and all your help! read more

Reptile Factory Downey - If you get the small low please make sure to remove the back styrofoam! Your pet can crawl back there very easily! - Reptile Shops Near Me - Downey, California

I don't understand stand the hype??! I'm really dissatisfied with their service. never support them again. I feel like they need to do more research on the reptiles they have in stock. honestly save your money and go to Mom and pop shop. That really know what they're doing. read more

Love the place even though the parking is a little sketchy. But once inside the store, you forget all of that because the staff is super friendly and welcoming and provide some great customer service. I went in with a bunch of questions which they answered thoughtfully without judgement or hesitation. I loved seeing all their bioactive setups and that you can just buy one that's already all set up. Most of all, I love their selection of inverts and that they can help you order them if they don't have it in their store. So many isopods and millipedes and for very reasonable prices - sometimes on sale! Would definitely recommend this wonderful place! read more

Good selection some of the best prices. Staff always is helping others with questions no matter how big or small it is. There cage prices are really good too. I am tempted to buy one and figure out what to put in it later. read more

Purchased my pet rat, roach, and scorpion from this location. They are all doing well and thriving. I also got all of my tarantulas' enclosures here and they are all great quality. :) read more

Reptile Factory Downey - Baby emperor scorpion - Reptile Shops Near Me - Downey, California

I travel from Torrance to Downey (40 minutes and 5 freeways) just to get feeder rats for my snake from Reptile Factory. They have fresh/killed and frozen/thawed. But, more importantly, all the staff is so patient and informative with all of my questions. Is my snake eating enough? Is she shedding enough? Should I consider live feed? What about a bioactive environment? I will continue to go out of my way to patronize the Reptile Factory in Downey. I cannot say enough good things. read more

Excellent business, very knowledgable workers and very friendly! No pressure to buy anything and they make sure you have everything you need. read more

Very good reptile shop. Healthy animals and friendly, informative staff. Highly recommended.

I love them. As a new reptile owner it can all be so confusing, they are soo nice and helpful, any questions they are more then happy to advise. They greet you every time you walk in, they are always re stocking, the store is so clean, and the reptiles are well taken care of. By far my favorite. The only thing is, can I please request that you re stock on small dubia roaches and smaller feeders more often or in larger quantities. Thank you read more

Used to be a favorite place of mine but I will not be returning. I purchased a 10ct of isopods mix and was waiting for a more suitable terrarium to move them into and when I finally did, I came to realize that there was only 5 inside. There were some springtails inside but I did not pay for springtails. When I pay $25 and only receive half of my purchase, I was not happy and figured they would be able to provide them. But no, their manager said they could not refund nor provide the remaining isopods and then she asked for a picture.... Of 5 isopods? Or of an empty hand bc I do not have the isopods.... Anyways they lost a regular customer for 5 isopods.... 5 tiny invertebrates.... read more

Reptile Factory Downey - Not 5 isopods - Reptile Shops Near Me - Downey, California

My husband decided to get our grandson (his only 3 1/2yrs old) a pet. Something small that wasn't too much maintenance and he can look at in his room. So we found the shop on of course Yelp seen it had good review and was close by. So we came here and looked around and the young guy came up to us and asked us if we needed any help my husband explained to him what he wanted to get, and the guy new what would be good for my grandson. So he set us up with everything we needed. The rest of the staff was also very nice and friendly too. I highly recommend this place. Oh and as for our grandson he loves his Sunglow Leopard Gecko. read more

Reptile Factory Downey - Tremper Sunglow Leopard Gecko - Reptile Shops Near Me - Downey, California

BALL PYTHON BUYERS BEWARE!! I bought a beautiful baby queen bee yellow belly ball python from these guys, and when I got home, she almost immediately showed signs of a severe wobble. I've never encountered a wobble before, so watching her corkscrew for hours on end really broke my heart. I feel like I could have handled a regular wobble, but she never stops. I've had her for 5 months now--she hasn't grown out of it and it's only gotten worse. I reached out to The Reptile Factory and left multiple voicemails, asking for advice or clarification, but no one ever got back to me, which felt really inconsiderate... I dunno... if it were me and I were selling $300 snakes with potentially lethal wobbles, I wouldn't feel comfortable doing so without full disclosure, and these guys had to have noticed it--that or they are incredibly negligent. I don't know what's worse. (I posted 2 pictures; one is the picture The Reptile Factory advertised on their website, and the other was taken recently and shows that she's begun to corkscrew wobble even while feeding, which has caused a few instances regurgitation/impacted her ability to thrive). read more

Reptile Factory Downey - Reptile Shops Near Me - Downey, California

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Tl;dr: Very friendly and helpful staff Clean and tidy store Great quality feeders Great variety of feeders Very fair prices on feeders Feeders Did I mention feeders ---- New to being a serious herp owner, so I was looking to evolve beyond chain pet stores for feeders and supplies. I tried a few other small reptile shops in the periphery before settling on this one. Place is small but functional and very clean and tidy. Animals available seem to rotate, and their enclosures are very clean every time I've come in. Big menu of feeders on the wall behind the counter. Makes it easy to order (and estimate how much it'll be). Like many other patrons, I have different animals with different feeder requirements and it's nice to be able to pick them all up at one location. Feeders I've picked up include: crickets, mealworms, flightless fruit flies (hydei, idk if they carry melangoster), mice and rats, and I think they had quails or chicks. They also have larger feeders for larger snakes, like chickens and piglets I think. Employees so far have been very friendly and informative, and I never felt like a bother when asking questions (unlike some other shops). When I asked about certain species availability, they said to watch their IG account since they post updates on animals there. Covid-wise, they limit how many people can be in the store at a time especially since it's a small space. This is my go-to now for supplies and feeders, and will continue to be. read more

We love this shop. Seems like they have a very small space and not too many reptiles, but the ones they had on my last visit happen to be some of my favorites!! Service is friendly and the gentlemen there are awesome and very knowledgeable. The last baby we got from them was the most adorable leopard tortoise (2019) and we also picked up our beardie from this shop (2 plus years ago). I will definitely be seeing you all at the upcoming expos! read more

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This is the only place I buy food for my bearded dragon, everyone is so nice and knowledgeable about any and all animals there. If you're looking for a pet they have spiders, snakes, monitors, bearded dragons & a lot of other species. They also have like rats to feed to snakes and frozen rabbits that I saw the other day. read more

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My Husband And I Have Two Baby Ball Pythons (Sadly Not Purchased From Them). We Searched For Live Feeder Rats For Days Because Our Balls Wouldn't Take Frozen/Thawed. So We Come Here From The South Bay To Get Our Feeder Rats Because They Always Have A Great Selection Of Sizes. They Are Very Helpful And Knowledgeable! Some Of The Pets Stores In Our Area Don't Have A Variety All The Time So We Always Resort To Reptile Factory. Plus Their Store Hours Always Work With Our Schedule! Every Other Mom/Pop Pet Store Always Close Early. read more

Reptile Factory Downey - Two Baby Ball Pythons 3 Months Old (Sadly Not Purchased From Here). We Started Purchasing Their Feeder Rats From Reptile Factory - Reptile Shops Near Me - Downey, California

I was thoroughly disappointed in this spot :"( I saw so many great reviews that boasted diverse species and helpful employees, but when I arrived to get some essentials, I was shocked to see the poor condition things were in. The springtail colonies they sold for $10 each were varied in health. I was able to pick up one solid cup with lively springtails but another cup was mostly dead. There were cups on display with entirely dried out charcoal and no live springtails. There were few species to look at and the staff didn't seem to know much. A mature Goliath Bird Eater was on display but wasn't sexed? Unsure how a 6" T can have an undetermined sex. I drove from Long Beach and found myself wasting time and not having many needs met. :( The shop was very clean though, which is refreshing for reptile shops. I hope you all can stock up and educate your staff appropriately! Thanks. read more

I've gone to many places and it was the only one that had P. Metallica Tarantulas. Not only that I've come to get my crickets here and sometimes I get them for free when they have too many. Great selection of spiders and tarantulas! Definitely recommend! read more

As soon as you walk in you could tell this place is well kept and clean. I love that particularly because it also shows they'll be attentive towards the animals they have. This is my go to place for feeds. Staff is friendly and very informative when asked questions. read more