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    Rent-A-Center

    3.0 (4 reviews)

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    Best Buy - Concord - Custom Desktop purchased with the help of Best Buy

    Best Buy - Concord

    (51 reviews)

    $$

    Vizio TV bought just over a year ago dies. It broke and the Vizio warranty passed so used my Geek…read moreSquad protection plan. They would not replace the TV as they don't carry that brand anymore, and it worked when they plugged it in. Even after telling them it was a sporadic problem where it would sometimes just turn off, then start again in another language or not recognize the HDMI input from out Dish receiver. or it would not start up correctly after being turned off sometimes. I also told him a did all of the Vizio suggestions like a hard factory reset and change the HDMI cable. He said it is flagged to be sent to their repair center for repair. 1 to 3 weeks. After 1 week no word from them and when I checked it said still in transit and that the info had not been updated since day 1 (a week before). What really concerns me is the tech (LOL) wrote his suggestions that did not include what I had said and he suggested it might just need a reset! If they simply reset it and send it back we will be wasting another long round trip when it dies again! I have to wonder if and when we will ever hear from this joke of a company that never answers the phone or have a supervisor in the store to talk to. When you call it eventually goes to a central answering division who can't help. Date of experience: March 20, 2025

    Below 0 stars. First: you can't call or reach the store…read morewith the phone number. Goes to general BestBuy call center which is useless. Second: Purchased large expensive TV a month ago (was not aware of the service...) , due to remote location, and difficulty to drive tv around due to size, wanted to exchange/ repair tv, no way to contact the store. 1800 phone of Best Buy send an internal message to manager of the store, Joe, and he never responded back. Went in person after driving over 1h and explained all to the manager Joe and Joe had no will to help, gave us 1800 Best Buy GeekSquad number and they don't service LG. We said we did all this, he insisted is the way to go. So we called again and same answer, GeekSquad is a total joke. All this wait was over 15 days of return policy.... Seems bad reviews about him also with other customers... A total waste of time with this store that has 0.0 knowledge or will to help a customer. Save your stress and get electronic from a reputable place with better customer service even if you have to pay few pennies more. Mistake to deal with them and BestBuy in general. The store, management, online support, chat, senior representative on phone, has all our informations to fix the issue and no one bothered calling to fix it.

    Rent-A-Center - electronics - Updated May 2026

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