I've had multiple great experiences here. The staff are helpful and knowledgeable. If you know…read morewhat you're looking for you can find great deals

bought a nice kitchenaide refrigerator there with a small dent on door easy cover up with a fridge…read moremagnet and saved about $2,000 very happy with purchase and delivery and removal or old fridge

Great to have expert repair services by Yale on purchased appliances...especially as they'll come…read moreway out to the boonies on the Cape. Knowledgable and courteous, the repairman fixed our malfunctioning oven. And they offer an online map where you can see the repairman's route progress and estimated arrival.

Very polite & accommodating. Brittany was so kind as we had a time limit and she made all possible…read more P

Great service and great prices!…read more We needed to replace our dryer and ended up finding a reconditioned one here. It's fantastic! A beautiful Whirlpool dryer with all the bells and whistles sitting atop a pedestal. Now I want to get the washer to match :)

Dave is amazing. He comes out to the house whenever you need help with the products after the…read moresale. A great local business for sure.

As a first-time homebuyer, purchasing appliances felt overwhelming, but Beth and Susan made the…read moreentire experience completely stress-free. From the moment I walked in, they took the time to answer my questions, offer thoughtful guidance, and help me find the right appliances while staying within my budget. I never felt pressured, just genuinely supported. The experience didn't stop there. Delivery was seamless, and Andrew and Mike were fantastic. They were patient, professional, and went above and beyond to ensure everything was installed with care. They treated both my new appliances and my home with the utmost respect. I highly recommend New England Appliance & More to anyone looking for quality appliances, trusted brands, competitive prices, and exceptional customer service. They truly make you feel like family, not just another customer. I'll definitely be returning (and sending friends & family) for future appliance purchases!

Fantastic experience with New England Appliances. I purchased a dishwasher from them, and the…read moreentire process was incredibly simple--everything was handled over the phone. A special thank you to Murray, who was honest, knowledgeable, and very easy to work with. He knew exactly what additional parts I would need, helped coordinate the installation, and made the whole experience completely seamless. Even the delivery and installation process was smooth! They showed up on time, installed it and worked through the surprising challenges, and waited until testing it before cleaning up and leaving. Best of all, the pricing was comparable to the big-box stores, but the service was far more personal and helpful. I'll definitely be going back to New England Appliances for future purchases.

I would not give Home Depot 4 or 5 stars since to much is happening and I feel they could and…read moreshould improve on their customer service and train all in every aspect of home improvements. It's hard to find loyal and caring employees yet some are there but I have seen to many frustration among customers at this location. Unfortunately you can not satisfy each customer and not every customer is easy to deal with. But being visible and helpful and will go a long way. Personally if I need a project done, I compared Lowe's to Home Depot and find almost every time Lowe's wins out. But Home Depot can make a huge impact with more Managers around and known with name tags that say MANAGER. This will show customers that they will get the best direction and help. Seasonal employees I feel hurt business cause they are NOT FOR THE COMPANY AND JUST NEED A JOB.... advertising for Seasonal in a store should be removed and only hire a better representative for Home Depot. On line shopping seems to be the new direction and brick and mortar stores should downsize and have satellite locations with minimal delivery!

Customer service at curbside. There is no parking for curbside pickup. Forced to go in and pick up…read morethe order , employees barely acknowledged you , and when they do, they are talking to other another employee so you are not sure if they are helping you. When you try to make sure that they are, they reply with "I heard you".I did not get her name because she is VERY SLOW ( took approx 15-20mins just for "curbside pickup"). Had to carry heavy items back to car when I specifically did curbside for this reason. The Employee that brought it out (another female) told me " if they can carry it, then I can" not even knowing my medical condition. Employees at this location need better training in every aspect of customer service.

We'd previously purchased from Yale Appliance (in Framingham) and had a good experience so when our…read morefridge died and we needed a new one ASAP in the hot weather, I knew exactly where we were going. And they sure came through! We found a couple of fridges available through the outlet for a few hundred dollars off due to minor cosmetic damage. I called on a Friday morning and Jason went and double checked that the fridges were there and re-described the "issues" with each. Within half an hour we had our fridge ordered and paid for. Delivery for new orders was pushed out nearly a week when I called, due to the volume of sales from the tax-free holiday. I understood the situation and was ready to live with no fridge for several more days. But here's when they went the extra mile - I had mentioned offhand that our fridge was out of commission during our conversation and without my asking for him to do so, Jason said, "since I know you have no fridge, let me talk to the delivery team and see if I can get next-day delivery for you." And HE DID! Delivery went very smoothly. I was texted with a link so that I could track the progress of the truck to my house online. Gerber and his crew showed up bright and early Saturday morning with my lovely new fridge. They were efficient and friendly and explained everything. When I couldn't get my sliding door to lock properly after they'd gone back to the truck, I thought that maybe they hadn't reassembled something right (they'd had to take the handle off the door to fit the fridge through) and went running down the driveway. Gerber came back up to the house and even though as soon as he looked at it, he saw that what was malfunctioning wasn't a part of the door they had disassembled, he still took a few minutes to help figure out what was wrong. And the "cosmetic damage" that got us about a 30% discount on the fridge? One tiiiiiny little ding in one of the doors that is barely visible. All in all, a very stressful experience ended on a high note thanks to a company that clearly understands what it means to provide exceptional customer service and hires folks who are proactive, friendly, and helpful.

Eddy came right on time. prepared with a spare part in case it was needed. it was. he fixed the…read moreproblem and explained what had happened and how to correctl understand the indicators on my new LG refrigerator. efficient and clear service

After a week in the hospital, I came home to a broken washer/dryer combo. I was unable to leave the…read morehouse, so I did what I always have in the past when I needed an appliance: I called Toma. There IS always a Toma to talk to, or at least one of their incredible customer service reps or two in my case. I was connected to Zak, who is a gift to Toma's Customer Service team. He walked me through what was available in the stackable series they carry, and he found one I might like. His kindness and patience were commendable. I was a mess and would have hung up on me. What I should have done, if I were in better shape, was secure my measurements for the space. Well, here we go--the new washer/dryer was very tall, like the controls are built for a basketball player. Not good if you need a chair to dry the Bean Jeans. I called Zak, who totally understood the issues and put me in touch with Wilfredo. He found the perfect solution to the issues, worked along with Zak to get them delivered quickly, and we now have clean clothes. Zac and Wilfredo are the reason why we continue to shop at Toma

We have been customers with GWT for a great many years. Alan has been my go to guy. I took my…read moreelderly neighbor there for a new refrigerator. Alan knew exactly what she needed. She could not be happier with sales, service and installation. Once again you guys never disappoint!

Stellar service! Quick…read more Responsive. Nice people. My waterline was not up to par for the new refrigerator I purchased, so Hancock sent someone right out to remedy the problem. We are very happy customers.

I personally want to wish each and everyone at HANCOCK APPLIANCE a very HAPPY 2026, and also a…read morehealthy and prosperous years ahead! This essential business has brought to Quincy and everyone that patronize Hancock Appliance peace of mind with their superior Customer Service and Products! Mr Bill TRIFONE will make your choices and ideas a reality! His Staff is second to none and a very calming environment to walk around the showroom looking for the perfect appliance for your home! HAPPY NEW YEAR 2026 to ALL!

Peter and the team at Harrison showed commitment, perseverance and deep knowledge in fixing our…read moreBosch dishwasher. The 5-year-old appliance started failing. No one we talked to would inspect it without a large fee. The Harrison team made several trips to our house and ended up replacing major parts of the dishwasher. He even enlisted the help of a former employee, who also made repeated trips to our house. Peter was personally involved and ensured that the dishwasher returned to its working state. I highly recommend Harrison.

Great technician! Punctual and knowledgeable!!! Highly recommended!!! My go-to repair shop for…read moreappliances.

I used Poirier for a kitchen renovation. Everything was delivered on time . The price was better…read morethan big box stores with better service. I just used again for my rental . Needed a new stove

As former happy customers, we called Poirier to recommend an electrician to fix the oven setting…read morewhich was stuck in the loc position. They recommended a group named Upper Appliance Repair. We were very disappointed with their work. The man who arrived was not an English speaker, so we could not communicate sensibly. We knew what the problem was and what fix was tequired, but he proceeded to move the stove and its oarts around for 11/2 hours. In the end, he said he needed to order a new part for $500. Then, in a few minutes, he announced that he had fixed the problem--and we only owed $399, This smacked of fraud to us;; we were not able to get from him an invoice, and it makes us wary of dealing any longer with Poirer. We saw online several other reviews regarding this group, all with the same kind of uncomfortable experience.