... basically hung up on... 87 degree day needed parts which I know they have sent off to…read morevoicemai... I use these guys as a last ditch effort and today I was reminded why... 6/30/25

Ordered from here several times, each time the order was massively delayed/wrong items…read moreshipped/items shipped broken. No one seems to have a fix for any of the problems, takes them days to "fix". Workers are very nice but not a single order is ever correct or delivered when it needs to be.

A wonderful experience. I walked into the show room and was immediately greeted by Debbie. While I…read morewas shopping for just a vanity and not an entire bath, she treated me like I was buying $$$$. She patiently showed me the various vanities and the granite selections. This was totally different from the several other showrooms I visited only to be ignored or left to wander on my own and finally left.

While we received a good deal on a vanity, the manager didn't seem to know how to quote options for…read moreus. The reason for 1 star is because we were told that delivery meant putting it in place, not dropping it off in the middle of our driveway! But guess where it was left?! And to make matters worse, the day they were supposed to deliver it, my husband had to call, only for them to claim we weren't on the schedule! "Luckily," they had a light delivery schedule for the rest of that day and could fit us in. Imagine if you'd taken the day off work for this, only to have the manager tell you that it wasn't on the schedule! Then, my husband and I had to lift a vanity that weighed a good few hundred pounds into the house ourselves! I don't know about you, but I don't lift weights regularly, so expecting me to do this was ridiculous! I'm not ashamed to admit that when moving the bottom piece without the counter top, it was so heavy and hard to handle, that I cried getting it past our front door. If we had known, we would have made arrangements in advance for help! Maybe most people in the market for a vanity have a contractor who will do the heavy lifting, but isn't part of good customer service at least asking every customer the question?! Good deal or not, it wasn't worth the physical pain and emotional suffering. Never again Frank Webb!

Highly recommended !!!! Fair price for small repair . Livia…read morewas super nice to help us booked our next day appointment! The work team came on time , they fixed all the chips on our quartz countertop including those chips we didn't noticed !! We are so pleased with how professional they were!! everything fixed within 30mins and dried in 15 mins , they clean up after too !!! Now, We are ready to use the countertop right away ! Awesome !!!!! Thanks to Livia, the owner & your work team!

This company installed granite countertops in my newly remodeled kitchen seven years ago. While the…read moreoverall work was acceptable, the seams between the granite pieces were not properly sealed. Unfortunately, I didn't realize this at the time and ended up spending thousands of dollars repainting my cabinets, only to recently learn from another contractor that water had been seeping through the faulty seam all along, causing additional damage. When I contacted the company, they asked for $300 to reseal it, which feels unreasonable given that this appears to be an installation issue. I even offered to wait until they were working in the area, since it's a quick fix, but they were not willing to accommodate. I would recommend looking for a company that stands behind its work and provides better long-term support. Also, if possible, avoid placing seams near the sink--what seems like a minor detail can lead to significant damage over time.

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

Roy's work on our kitchen renovation has been of the highest quality. With an old house, many…read moreunexpected situations came along, Roy took these in stride and generated innovative and appealing solutions. He always discussed any issues and explained patiently and clearly the best approaches. If there was added cost, Roy kept us informed. He is a master carpenter and was able to make the tight spaces fit the new appliances; the SubZero refrigerator technicians gave high kudos to the site preparation work, everything slid into place just right on the first try. Roy's tile installation was superb ! And his plumbing and electrical subcontractors enjoy working with him too, everyone respectful and on schedule. We are now planning some additional renovations with Roy, and looking forward to another great experience.

Roy Defosses of RJD Construction is a master carpenter with an astonishing breadth of knowledge…read moreabout all aspects of his craft. He is pleasant, reliable and extremely competent. His most recent project was reconstructing deck railings, which he did well and on schedule. He also custom-built a non-standard storm window for us rather than order one from a factory at greater cost.

We wanted to replace our older glass shower door and received three quotes from local suppliers…read more Pioneer Glass was prompt, patient and professional. They provided a schematic of how the door would look, and an easy to understand and competitively priced project proposal. The proposal also detailed several options we were considering, including 1/2" glass. We opted to move forward with Pioneer, they estimated it would take approximately three weeks to order our custom door. Just under three weeks later, our door arrived and was installed a few days later. There were no issues, the measurements were correct, door looked great and worked perfectly and swings easily, all 90 pounds of glass. And the 1/2" glass gives the shower a high-end look and feel. We'd be delighted to work with them again on our next glass related project.

I'm the Building Chair for a non-profit, we needed a number of large three section windows…read morereplaced. The maintenance supervisor for the facility had been soliciting replacement prices for awhile, nothing affordable came in. He mentioned to me the need to replace several windows, I suggested Pioneer. They came in measured and had a more than competitive price in hand within a couple of days. Quoted an accurate lead time and delivered and installed on time. The windows are beautiful, the price was more than fair, and the installation was completed without a hitch. Jake and the crew at Pioneer are a great team, and do exactly what they promise.

Although this is a small store, I found their inventory to be of a high quality with a variety of…read morelooks to choose from. Nadya, the consultant that I worked with, was extremely knowledgeable and helpful.

From the owner: When renovating or remodeling your home's interior, you need industry experts with true experience…read moreand skill. At Signature Kitchens Baths & Floors LLC, we have been working with clients for more than four decades to bring their unique visions to life. Our family-owned business began serving Massachusetts' Metro West in 1971. Since then, we have provided the kind of professional service and personalized attention to detail that truly sets us apart. We understand that every client, every home, and every renovation is unique. That is why, from the simplest interior decoration to the most complex renovations and additions, we help you create a comfortable and signature look that lasts a lifetime.

Service request for a Subzero refrigerator. Was diagnosed as "not repairable" and you need a new…read moreunit because parts are not available for the model. Got calls from their sales rep offering new refrigerator model instead of receiving a written report as promised of the issues found. As a customer I felt that service is not their priority, rather it is to up-sell new appliances. Unit was repairable and albeit it was not inexpensive to do so, it did not require us to spend thousands on a new unit. As a result I consider Clarke to have provided poor service.

I purchased two kitchens from Clarke when we built our house. A very high end (Wolf, Subzero etc.)…read moreand a not so high end. Our Subzero died. Called customer service, woman advises 8 WEEKS for a tech to come out. UNACCEPTABLE. Called Subzero and they assigned a customer care representative to me who managed to get the tech out to the house in 4 weeks. STILL UNACCEPTABLE. I had to buy a fridge for my garage ($800) to get us through. WHEN YOU SPEND THOUSANDS AT A HIGH END RETAILER YOU DESERVE HIGH END SERVICE. Clarke did not provide it. I will never buy from them again and WOULD NOT RECOMMEND THEM TO ANYONE.

I was at The Home Depot in Bellingham, MA this morning to make a return. The team went above and…read morebeyond to assist me under special circumstances. I especially want to thank Hudson, who demonstrated incredible sensitivity and kindness to me. The manager, Noah, also went above and beyond to assist me. The customer service team truly provided exceptional service and I am very grateful! Thank you!

Arrangements were made to purchase installed carpeting. On 4/19/26 a representative came out to…read moremeasure and full payment of $3,120.57 was made. About a week later Yama from Home Depot called and advised that the order and installation was being cancelled. Yama advised that a refund would be issued. On 5/8/26 a refund in the amount of $2,756.62 was received. An inquiry was made as to why the full amount was not refunded. Yama advised that it was a restocking fee and that the restocking fee will be refunded. As of 5/31/26, the $363.95 has not been received. I should not have to pay a restocking fee for an order that Home Depot canceled.

Great product selection and the service is super!! They really appreciate their customersread more

A nice family operation with a large variety of plants, trees, flowers, and supplies. Reasonable…read moreprices and most importantly, sound advice. My favorite in the area.