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    Renascence IT Consulting

    5.0 (6 reviews)
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    Mobile Kangaroo - Fremont - No sim

    Mobile Kangaroo - Fremont

    (134 reviews)

    This is the best place for reliable repair of Apple devices as they always do a fast, quality job…read more I like my old phone and don't want to have to get a new one and these guys keep my old one functioning great. Highly recommend.

    If I could give it a 0, I would! A 1 rating is being too generous. It takes a lot for someone to…read moreget me to the point where I write a bad review, but the customer service was. One of the worst I've ever experienced. I can't believe that Apple actually contracts them to work with their customers. The tech has no sense of customer service. He was very rude in the way that he greeted me, spoke to me and helped me. He had a bit of an attitude from the very start and it gave me the impression that he did not want to either work with me or he was frustrated and stressed out. I tried to overlook it, however by the time I was about to hand over my phone. I just couldn't give my money to a business who treats their customers in the manner of which I was treated. I really needed my phone battery to be changed as I am traveling tomorrow morning. However, given the treatment that I did, I much rather sacrifice and wait until I get back from my trip. I'm big on customer service and believe that when you treat your customer as well they return and make referrals. I definitely wouldn't recommend coming to the shop Apple authorized or not. I plan to give Apple a phone call and share my experience with them as well. And by the way, this wasn't my first encounter at the shop. I remember going there years ago to get my son's iPad fixed and after today, I was reminded why I left and took my business elsewhere. I was trying to give them another chance, but they ruined it for me altogether.

    Renascence IT Consulting - itservices - Updated July 2026

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