If you're considering working with Remodeling Heroes, I want to share my experience so you can make an informed decision. I went into this project expecting a typical general contractor setup--where a GC manages the project and brings in licensed, specialized trades (electricians, plumbers, etc.) for their respective scopes.
That's not how this company operates.
Remodeling Heroes functions more as a sales and coordination layer. In my case, the entire project was effectively handed off to another GC, who then brought in a small crew to execute all aspects of the work--plumbing, electrical, framing, drywall, finish carpentry, everything.
These crews are not dedicated specialists brought in for each trade. Instead, they operate as generalist teams handling the full scope of work themselves, and working across multiple projects for different companies at the same time rather than exclusively with Remodeling Heroes.
That structure has real consequences.
First, the quality reflects the lack of specialization. Work that typically requires deep trade-specific expertise was handled by a general crew, and it showed in repeated mistakes, code issues, and rework across multiple phases of the project.
Second, it creates a misaligned incentive structure. Based on documentation I received during the project, a substantial portion of the contract appears to be retained by Remodeling Heroes, with the actual work performed by a subcontracted crew operating under tighter budget constraints. That dynamic encourages speed and cost-cutting over precision, and reduces the level of accountability you'd expect when licensed specialists are responsible for their own work.
There's also an added layer of separation between you and the people actually doing the work. In practice, this led to a pattern where details were missed, installation instructions weren't followed, and decisions made during planning didn't consistently make it to the field. I also had to actively supervise and correct work in real time to prevent further mistakes.
One of the more concerning aspects was around code compliance and basic installation practices. Multiple code-related issues were identified and corrected by me--not by the contractor. In several cases, I had to research requirements, point the crew to manufacturer installation instructions, and explain how things should be installed correctly. This shouldn't be the homeowner's responsibility, and it contributed to rework, delays, and compromised outcomes.
To give a sense of what this looked like in practice, here are a few representative examples:
- Unsafe structural work (failure to properly shore load-bearing elements): During structural work, the crew removed two load-bearing supports without properly shoring the structure above first, which led to issues upstairs. Proper shoring was explicitly included in the agreed scope ("prepare shoring for the existing beam"), so this was not a judgment call--it's a basic requirement for safe structural work.
- Pocket door installed incorrectly (ignored manufacturer instructions): The pocket door system was installed incorrectly because the framers did not follow the manufacturer's instructions. This wasn't discovered until later, requiring the wall to be reopened and the installation redone. Additionally, the framing itself was incorrect, forcing a switch to a smaller door to make the opening work--adding rework late in the project.
- Shower valve installed incorrectly behind finished tile: The shower valve was installed incorrectly and not caught until after the tile was fully completed, just before final inspection (another case where the instruction manual wasn't followed). At that point, the only viable fix involves opening the wall from the opposite side, since removing finished tile would cause significant damage. This reflects a lack of quality control on rough plumbing before closing walls.
- Consistently poor finish quality (framing, drywall, paint): The overall finish quality throughout the project was well below professional standards: Walls are not square and several corners are not plumb, Drywall showed screw pops within weeks of completion, Taping, mudding, and sanding were poorly executed, Paint lines are uneven and sloppy
These were not isolated issues but part of a consistent pattern of rushed and careless workmanship.
Separately, there was also a serious trust issue during the project. One of the workers stole approximately $2,000 worth of my tools over time, which I was able to catch with security cameras. After this, I later saw the same individual working on another nearby project associated with Remodeling Heroes. I won't speculate beyond what I directly observed, but it was concerning to see that situation unresolved.
This setup may not be obvious when you first engage with the company--but it had a significant impact on how the project was executed. read more