Sales team was genuinely great--friendly, attentive, and easy to work with. The only downside was…read morethe wait to get into finance, which took hours and really slowed the process down. That said, they were the only dealership that had the exact SUV I was looking for, so it worked out. I also brought the vehicle back later to have it blacked out, and they did a solid job--turnaround was quick and pricing was fair. Overall, a good experience with a few delays along the way.

Terrible Experience with Tom Peacock Cadillac Service**…read more I had a profoundly disappointing experience at Tom Peacock Cadillac, and I feel compelled to share my frustrations. From start to finish, the service was riddled with unethical practices and a lack of accountability that is simply unacceptable. First off, the automated responses from Steve Hairline are infuriating. Instead of addressing real concerns, I received generic replies that did nothing to resolve my issues. It feels like a tactic to avoid genuine customer interaction and accountability. The technicians here seem to operate on a questionable standard. During my last visit, they managed to break a component of my vehicle and claimed it was due to "wear and tear." This was baffling, as the part was functioning perfectly before I dropped my car off. It seems like a common practice for them to "find" issues that didn't exist prior to the service. This leads me to believe that they may be more interested in padding their bills than providing honest service. The General Manager's responses are equally frustrating. He claims he wants to make things right, yet he has dodged all my calls and doesn't follow through on his promises. I've never encountered such a lack of accountability from management, which only adds to the overall feeling of being taken advantage of as a customer. Additionally, the pricing is outrageous. They charged me significantly for parts and labor while having the lowest ranking among Cadillac dealers in Texas--not just in Houston. It's shocking that a business can operate with such poor standards and still remain in business. If you value your time and money, I strongly advise steering clear of Tom Peacock Cadillac. Instead, consider going to Sewell Cadillac or any other reputable dealership that values customer service and integrity. My experience with Ron Sample and Freddy Falcón was particularly frustrating, as they seemed more interested in dragging their feet and trying to charge me for repairs that should have been covered by my warranty. In short, save yourself the hassle and avoid this dealership at all costs

I have a Mercedes GLA 250 and my windshield wipers were malfunctioning. I took my car in and was…read moreable to get it fixed the same day and quoted a fair price. Ill probably stop going to the dealership and just use Blair moving forward.

Had my car serviced here for the first time today and it was a great experience. Sam is awesome. I…read morecalled last week to inquire about pricing and he had such great customer service over the phone that I went ahead and booked an appointment. He was exactly the same in person. He didn't just take the key and go check out my car. He had me go with him and we reviewed the services that my car said I needed together. Once back inside he went over the service list with me, detailing what exactly they entailed. He was very informative and transparent without being pushy. He also gave so many helpful tips regarding my vehicle. I'm so glad I found this place!!! I only got the service that I initially booked for but will definitely be returning in the future to take care of those other things.

I took my 2007 Ford Explorer here after the transmission completely went into "Limp" mode. I spoke…read morewith David and decided to leave it for a tear down and evaluation. A couple of days later I was given the bad news, that this had to be rebuilt and how much it would cost. I told them that I couldn't afford that at this time, and asked if I could leave it there for a few days, while I tried to figure out how I could pay for it. I came back and spoke with Eric, where he was willing to work with me, so I told him to go ahead and do the rebuild. I picked it up and within a few days, the "Power-train/ Drive-train" wrench light illuminated. I called and spoke to John who said to bring it right in. They replaced a few things, under warranty, and had me pick it up after a few days. I didn't get a few blocks away, when the check engine light came on. I checked it with my OBII Reader, where I had an error code P0193 & P0193p/d. I called Eric and he said to bring it back in so they could put a scanner to it. He came up with the same codes, but could't figure out why, since this sensor is located on top of the engine. Eric said to bring it back in about 2 weeks for a checkup. All in all, this shop will work with you and seems to be trustworthy, and stands behind their work. This is big for me, because I have severe trust issues with auto repair shops, and these guys go that extra mile to make the experience as painless as these kind of repair issues can be, and rank pretty high on customer service. I would highly recommend A Plus Transmission Specialists, Heights. (902 Shepherd Houston,TX 77007. Phone: (713) 469-3475. Hours: 8-6 Monday - Friday Saturday 8:00 - 1:00) for transmission needs, as well as other auto repair needs. Its been a week and 200 miles, and the transmission seems to be shifting correctly with no "Power-Train" light. This check engine light still keeps coming on after replacing the fuel filter, so still concerned about that.

Justin and his crew are amazing! Couldn't shift my Tahoe, they towed to their shop at no charge…read more Diagnosed the problem and got it fixed really fast. Thank you Justin for going above and beyond for a Veteran! Very much appreciated!

BEWARE- If you love getting ripped off, taken advantage of and lied to then boy is this the place…read morefor you. Chastang is an absolute JOKE. We bought a brand new F750 from them, spending over 112k which was purchased at the end of December 2023. The truck had some various issues soon after purchase which they fixed. Then it was back in with more serious issues. Once they finally assessed it they said it was the fuel system and that we either drove through water or got bad fuel. Which we did neither. It was clear they didn't know for sure but just a blanket statement of we think this happened and it's not covered under warranty. They wanted us to pay nearly 20k in repairs. They denied warranty coverage. Not only that but since this is a commercial vehicle it definitely impacted our business. We bought it brand new 6 months ago so we had a reliable vehicle. Various things didn't sit right on the lies we were being fed so we paid to have it towed to another dealership. That dealership quickly assessed it and said it certainly should be covered under warranty, got the work done in 2 weeks including last week being a storm and testing and releasing the vehicle back to us today. The fact another dealership took care of us better than the dealer where we spend 112k is proof that Chastang tries to rip off their clients, lie/fool and deceive whoever they can. They should be shut down there is no telling how many people they have done this too. don't walk, run away from these crooks

I was recently referred to Greg Whitlock (service manager) for a non-Ford interior cosmetic issue…read more His correspondence was consistent and on point. He researched and referred me to a specialist. It's rare to run into someone who truly provides excellent customer service. Brian Beatty

I made an appointment for 8am on a Saturday. Sam's and his team took real good care of me and my…read morecar. He gave multiple affordable options on how I can go about fixing the issue. He also noticed a few leaks on the car and diagnosed them for me for free and informed me on how to go about fixing and the price ranges. Definitely will come back. Would recommend making an appointment.

DONT GO THIS SHOP. DONT! (A 0-star review)…read more - TOTALLY DIFFERENT ATTITUDE before and after you sign the paperwork. Sam was nice and patient before I pay the deposit. After I decided to repair my car here, he didn't respect the customer at all. - OVERPRICED, DONT CLARIFY ANYTHING, BEING RUDE WHEN YOU ASK QUESTIONS. My engine went hot and the coolant was leaking. I came to the shop based on its high rating on Google Maps. He did a diagnosis and said it is the water pump issue and asked for a labor fee of $600 to replace it. Upon mentioning a lower quote ($430) from another shop, I was informed of additional charges like diagnosis and towing if I chose to take my car elsewhere. Then he asked for a new labor fee of $500. The next day, he messaged me that another part, the coolant tube, is broken as well and needs a replacement. He charged another labor fee of $180 to replace that. Then I messaged back to ask if the water pump (his original diagnosis) is broken or not. He called me back immediately and asked me to not disturb him. Said something like "He is the best one out there", "I am not here to teach people", "I am well-educated". I am quoting some words from Sam when I was at his shop: (1) Sam: "Bring somebody who understands English and knows the car." (2) Sam: "I am 52. I have way more experience than you do. You gotta have to learn a lot of things. Because when you are working with professionals, you gotta shut up and listen to the people." Me: Is it professional to let a customer shut up? Sam: "Yeah, because the customer is dumb." After getting this horrible service, I found that there are many other customers receiving such bad service. See below for more views from other customers: (A) https://goo.gl/maps/TFUrs54FZHjW32XeA (B) https://goo.gl/maps/zoXp4DTadYTddtVv7 (C) https://goo.gl/maps/st88iz4RZGePdnzd6 (D) https://goo.gl/maps/qEX6654EXEeh8hVy8 (E) https://goo.gl/maps/3LAd8Fvf2aMkZYyn7 (F) https://goo.gl/maps/VHCdbu2JLWCyRyo69 (G) https://goo.gl/maps/BviqNGWjPWsai66b7 (H) https://goo.gl/maps/ii45Kg7o9RR8MZLC9 - THREATEN CUSTOMERS. I was asking questions about the car's technical problems. He was really impatient. He called the police to push me to pay the balance and showed off his trick after the police left. (1) Sam: "I don' know where you come from. I was born here. So don't disrespect me, because I can be REALLY BAD because I am the owner here. I can send you jail. You see how many cops showed up. I paid my tax." Me: I paid my tax as well. Sam: "Maybe you pay somewhat, I pay a lot." Me: "So any difference?" Sam: "A lot of difference. Business owners have a lot of rights. That's why the cop cannot do anything." (2) Sam: "You are not gonna understand. You gotta learn a lot. I need you to sign right here. I need your payment. Otherwise the cop will come and arrest you." (3) Sam: "My job is not listening to customer, listen to my work." Me: "You also need to listen to customers." Sam: "You are wrong. You gotta learn hard way. You are making yourself a fool to do all that, not me. At the end of the day, you need to pay that. You gotta learn." (A) https://goo.gl/maps/UyMb1fzG4sjkfWC97 Just in case, if you are still on this page and considering this shop, again, JUST AVOID THIS SHOP!

Thank you Mr and Mrs,…read more I was limited on funds after experiencing minor repairs I went in for frequent stalling as a passerby My issue was diagnosed and repaired immediately to satisfaction Kind receptionist and mechanic

My fiancé and I brought our Volvo XC90 in to have several issues repaired. The work took a few…read moredays, which wasn't a problem since we had time off during the holiday season. Once everything was completed, we were very pleased with the results. The pricing was reasonable and affordable for us, and the 1-year/12,000-mile warranty was standard and reassuring. Tom, the owner, and his staff were professional, friendly, and easy to work with. Tom took the time to clearly explain what was going on with our vehicle, which we truly appreciated.

11.27.22 Unfortunately I was in need of collision repairs…read more (The deer did survive) I came here a few weeks ago and dropped my (sweet) SUV off. The staff helped me work through some issues from my adjuster and they were so polite about it. (It was actually, a hot mess) I believe his name is Tony. He was very professional dealing with these issues. Thanks Tony! (Oh, I pray that's his name...) The ladies at the front desk were also helpful in getting me a rent car. So far my SUV has been here for a few weeks and they send me updates on the progress almost every day! I really appreciate this. Due to part delays it is taking a little longer than they anticipated. Hopefully I will get my baby back this week. I will update my review when I get my sweet ride back.

Hopefully someone sees this and reconsiders who they use. Just find another shop Tony and his boss…read moreDanny are great at explaining away damage caused in their shop. Don't know how my car came in with a working ac and came back not working and then when having it diagnosed find a hole big enough that it covers the entire engine bay in a cloud of refrigerant. Somehow i must have missed that while driving. Don't worry though they are experts at finding "previous" damage. All sarcasm aside just find someone else, I bought my car from another Sterling McCall Honda, had a decent experience then. Guess times change though.

thank you Anthony and chandler for the amazing help showing kindness and compassion for your hard…read morework! I truly appreciate helping with company vehicle . keep up the great work and attitude was great !

It was time to go. My battery was dead in my driveway! Called Adams Automotive on Blalock. MARCUS…read morecame immediately and before I could blink, my battery was charged! Five stars for MARCUS! Sooo nice and friendly! I'll be back!!!