While no one likes getting their car towed, I can say I had a pretty pleasant experience this time around (the first time not so much, but you can find that review on google reviews). The backstory: My apartment complex accidentally leased my garage unit, towed my car, and removed all of my belongings. While they paid for all of the charges, I still had to manage a way to get my car back / go down to Reliant Towing to retrieve my vehicle. The staff at Reliant were able to arrange with my apartment complex all of the invoicing, as well as a driver to bring my car back - (Albert) who went above and beyond to ensure that my specialty import car was taken care of and handled with care and patience. read more

I can't believe a business like this is allowed to operate. Our car was towed from our apartment with no warning, and when we tried to call to find out where to retrieve it, they put us on hold eight different times instead of providing the basic information we needed. When we finally arrived at the remote pickup location, we were completely ignored even though Aida (the person behind the glass) could clearly see us. After trying to make eye contact and waving politely, we eventually resorted to lightly knocking on the window because we were stranded and our Uber had already left. Aida then yelled at us through the window, saying she didn't care if we waited all night and that it wasn't her problem. I want to highlight that it was around 11:15 PM, and we are two women alone. The area was very shady, and we were genuinely scared to be out there by ourselves. After she yelled, she walked away again. The whole time we were standing in full view, and she continued to ignore us on purpose. We kept hearing movement and rattling in the bushes by the patio, which made everything feel even more unsafe. We even called the office again hoping she would at least speak to us over the phone and give us an ETA, but as soon as she realized the call was coming from us, she hung up. It took over an hour for her to release our vehicle, even though there were no other customers waiting. What really shocked us was that she then assisted people who arrived after us, who happened to be white, immediately and without hostility. The difference in treatment was extremely noticeable and made us feel singled out and uncomfortable. This entire experience was unsafe, unprofessional, and discriminatory. We were scared, stranded, and simply trying to pick up our own car. No business should treat people this way. read more

Reliant Towing - Towing Near Me - Austin, Texas

I would not recommend using this company for roadside assistance or to tow your vehicle to the shop. The overnight clerk is racist and rude. She forced me to walk IN THE RAIN to get my car and wouldn't allow my friend to drive me so I wouldn't get wet and muddy. The whole time she kept saying and commenting how long my name was for no reason at all and eventually just started saying "Don't forget to write down your 5,000 names" even after I asked her to stop. Predatory towing practices. All they do is circle the block and apartment complexs late at night on the weekends. read more

The obese lady with the glasses has a attitude problem. They towed my car off MY driveway because i had a flat tire and off the bat lady had a problem with me when i was nothing but respectful to her until i had enough of her attitude. Asked if they can at least tow the car back and ill pay them for the tow back and said they dont provid that service, Horrible people. read more

They're very rude and disrespectful. They'll tow your car just to tow it the ad on fees that make no sense then they don't know what the fees are. They have people working there that have no idea what they're doing. They're hanging up phones and peoples faces and they have zero customer service. Then they're not even going 24 hours to consider the next day if it's just the next rollover calendar day it's considered the next day so if they take your car at 11 PM, guess what you're paying an extra 22. 85 because when it hits 12 o'clock, they're adding that on the bill. read more

Super rude and slow. They're just sitting in their office jerking around and chatting with each other while I'm waiting in the heat to get my car. They're also rude about their fees and act like you should have it all figured out already. They stack whichever set of fees they feel like will make them the money they so desperately need. Their facilities suck and are run down. And they're rude. And they steal cars. Bad people Bad company. read more

Reliant Towing - Towing Near Me - Austin, Texas

Hoy por la madrugada se llevaron mi carro el cual esta registrado y ellos dijieron que mi carro no estaba registrado pero esto no se puede quedar asi llevaremos a corte por que me lo dañaron las 4 llantas som una basura read more

Towing company finds ways to keep the vehicle for longer in order to drive up storage time.

These people are abusive--how can they refuse to let you take your car? If the car won't start, you need a tow truck! trash, trash, trash

Predatory towing company, very much get off on upsetting people. I got towed from my gated parking tower. No one called them. They refused to give me my tow ticket which is illegal, kept saying that I needed to come back when the manager was there, which they said was between 10 to 4. Refuse to give me their names or their titles. Harassing, laughing in my face. Absolute scum and a plague on society read more

Such an amazing business to work with for setting up towing at our community. Great communication from Thomas, quick service and EXTREMELY knowledgeable. My go to. read more

DO NOT USE THIS COMPANY!!! They are a legal scam business that will find any excuse to add "fees" to your already insane bill! The people who work there are rude and have zero compassion! They are condescending as well and made it seem like the whole process should be straight forward, but THEY ARE THE ONES MAKING THE PROCESS DIFFICULT!! Zero respect for anything having to do with this company. read more

On the night of September 18, 2025, I called Reliant Towing and was told by a representative that my vehicle would be released for $243.85 so long as I arrived before 10:00 AM the next morning. I arrived at 9:45 AM on September 19, 2025, only to be told by Mr. Mark that the fee was actually $259.21. When I asked him to explain the difference and cite the "state law" he claimed required the higher charge, he refused and told me to "look it up." He also said he didn't know who had worked the night before, leaving me with no accountability for the misinformation I received. This experience was unprofessional, misleading, and left me feeling taken advantage of. I was given a firm price, followed the instructions exactly, and still ended up paying more--without any clear explanation or transparency. I will also be reporting this matter to the Better Business Bureau. Consumers deserve honesty, consistency, and respect when dealing with companies that hold their personal property. read more

Employees are a pain in the butt to work with They purposely drain the car battery and they don't allow you to jumpstart it. They force you to call a tow company to get your car out $1,200 just in for a car. Is almost that they want to you leave the car in there just so they can auction the car. read more

They tow cars from apartments that have passes to park, I get times are hard and money is needed.. but towing cars from places where they are visiting and have a visitors pass to park is crazy work! Money hungry and trash asf. read more

This is by far the worst tow yard I have ever dealt with. They were extremely disrespectful and treated me differently just because I am Hispanic. They refused to let me even enter to get my car, wouldn't allow me to jump-start it, and forced me to pay for a tow truck just to move it a few meters out of their yard--something I could have easily done myself. I saw them allow other people to go in with their trucks, let mechanics work inside, and basically do whatever they needed, but when it came to me, they wouldn't let me do anything. The discrimination here is unbelievable. Absolutely unprofessional and unfair. again and I do not recommend this place to anyone. read more

I was verbally assaulted by the window attendant [agent of company] (working on Aug 12 2025 @ 6pm) when attempting to retrieve vehicle they towed from my apartment complex. I asked him for a copy of the receipt and he told me to "f**k off." I asked him for his full name and was, again, told to "f**l off." Please film your interactions and be careful since they are aggressive. In the time I was there, the only other two customers there filed complaints for vehicle damages Reliant Towing caused them after they wrongfully towed their vehicles. NOTE: the parent company (CDMA Group LLC) has a cease and desist order from Texas Department of Licensure and Regulation as of June 2024, and they cannot lawfully operate as a towing company. Avoid business with them if you want to avoid potential legal issues. read more

Worst services ever. I paid for the fees for my vehicle, and they wouldn't let me jump-start it to get it out. I had to pay another towing company to tow my truck out of their yard simply because I couldn't open the hood to jump-start it. And the two front receptionists had a disgusting and nasty attitude. read more

Incredibly slow service! The call rep was rude, impatient, and overall just over her role. I understand working in this industry is overwhelming and stressful, however that does not excuse the experience we received; when attempting to communicate our needs, we were met with negligence and disappointment. Not the first time this tow company has taken a vehicle of ours/our known friends, always such a stressful experience having to go though this tow service. read more

I got towed one time in the beginning of the month because I didn't register the car under the apartments ok understandable I didn't know abt the website the apartments provide us, TODAY 10/16/2024 AFTER my birthday I literally have A receipt of How long It's registered for at the apartments and its 8:08 am right now as I typing this on the way to the tow place now, & I registered it at 9:11PM last night on the 15th, so Why my Motherfucking Car Gone????????? At this point I feel like they purposely coming get my shit but little do they know I got time Today and THEY WILL GET SUED!!!!!!!!!!!!!! Sick of this shit Yall got me fucked up. Then gone take my shit Knowing you wasn't supposed to I Have fuckin work Everyday. BET. Yall ass is fucking Grass This business won't be here For long at all. read more

Honestly, the worst experience I've ever had, the worst service and the most awful customer service. They have Hispanic staff who are terrible; they won't even speak Spanish. I don't recommend this place; it's garbage... they just steal your money. read more

Those two women in there are so bitter like 2 seconds into the phone call and she already had an attitude. hate companies that partner up with rude ppl. My apts had my car towed from my reserved parking that I pay for so I wasn't even mad at the towers but off the bat these 2 were ugh. Hate that my complex has a contract with them. read more

The lady at the front had an attitude with me! She's super rude and all they want is your money. I told her I can't afford it and had a newborn and she didn't care and told me I stink. weird right!?? Do go here!! Rat ass people that don't give a fuck about nobody but themselves. They even fucked up my vehicle and completely denied it! Worst experience ever! read more

I wish I could give them 0 stars. My loaner car was towed after two weeks of registering using the paper plates at my apartment building. They said that their policy doesn't allow paper plates, however, I had had no issues for two weeks up to that point. They had no right to allow my car to park for two weeks and then claim that I was not taking the proper steps. It's ridiculous and is not my fault that they did not properly communicate with me this policy. Also, the staff is INCREDIBLY rude. They take FOREVER and they will only speak to you through a tiny window so that they cannot look at you in your eyes. It's dehumanizing, demoralizing, and quite frankly pathetic. This is NOT the way a business should be run and honestly the fact that anyone works with them shows how little property management cares about it's tenants. read more

Reliant Towing - The window they speak to you through. - Towing Near Me - Austin, Texas

If I could give this place ZERO stars, I would! I've called multiple times to get cars towed from the spot that I PAY FOR in my apartment complex carport. The first time I called, the guy I spoke to was very professional and actually sent someone out. But the lady? Oh lord... she is rude, lazy, and will not even try to help you! Instead, she gives you the runaround. And why the heck should I have to wait for the front office to open in the morning just so they can call this company to tow a car out of my spot? What kind of stupid rule is that?! So if someone's in your spot, don't even bother calling--you're out of luck. This is by far the WORST towing company ever! read more

I'd give it 0 if I could, I understand the job and people have to make money but the staff could be nicer never says please or thank you for anything, no sorry for the inconvenience of stealing your vehicle in the middle of the night. Over charge the hell out of you and the location is way out of the way for anyone not in Austin. Shitty business that steals your money and your property. read more

It took a long time to reach this company by phone to find out about my car. Then when someone answered they weren't too nice. Then when I was there, the heavier set gal was not nice at all. She was the gal that I spoke to on the phone. She was changing her shift. Then when the younger gal came on, she was a sweetheart. I hope my car never gets towed again so I wouldn't have to visit this place again. What could improve? Have nice people that answer the phone & are responsive to customers when they come to get their car could help. read more

I forgot to update our apartment complex parking portal when I got new TX plates (we drove from out-of-state) and my car was towed Sunday evening a few weeks after I put them on. I found out Monday morning after talking to apartment management that it was towed by Reliant Towing. My husband and I were horrified after reading reviews so we were on-edge and super nervous to pick up my car. I left work early and we took ann Uber over there around 1PM on a Monday a few days before Xmas. To our surprise, the lady at the counter was very polite and professional, with no issues. I showed my ID and paid. Then she opened the gate so I could go pick up my car. My husband wasn't able to join me (like other reviews mentioned) and he waited by the front desk porch which is elevated so at least he could see me in the tow yard whole time and gave him peace of mind. I drove my car to the gate and the employee opened it for me with no hassle or problems. I'd prefer to not pay $240 but given it was my fault they were professional, polite, and provided quick service. Also, the correct address is: Reliant Towing 10000 Slaughter Creek Dr Austin, TX 78748 https://maps.app.goo.gl/qyTVsMnLQ5oZUdAZ9?g_st=ic The 911 operator gave me this phone number for the business, but I never used it so can't speak to if it's accurate: 512-363-5900 read more

If I could give 0 stars I would. I understand when you get your vehicle towed it's your fault, but why on earth do you have to be as incompetent, inconsiderate, and disrespectful as these people were. I swear it would kill some people to have an ounce of respect. read more

Horrible service. Yeah whatever the tow was my fault but atleast have some respect and urgency for the people trying to get their vehicles back. Instead they lord it over you like they're something of a higher rank. No human decency just a horrible company. read more

they are so racist they towed rental car after I had my own car scratched at the apartment and got told that's not their problem though it was weekend and the system didn't allow me to add any vehicle. that time can barely find parking at the apartment. read more

Si se pudiera les pondría 0 estrellas por mala puntualidad dicen que vienen en camino y nunca llegan ya pasaron 5 horas por que no dicen que no pueden para buscar mejor por otro lado y no hacerme perder el tiempo read more

First , they tow my car from my sisters apartment complex with no reasoning behind it. Secondly, when calling and asking the details to get my car back and why they towed it the lady said " just the luck of the draw today" When going to pick up my car the janky ass receptionist was so unbelievably rude . When speaking to the manager about the receptionist behavior the manager responded with " we don't have to provide good customer service that's not what we are here for".Like y'all mad at me for towing my car ???? Make it make sense .Lastly as i went to pay they refused my debit card because it didn't have my full name . I had to do the absolute most to get someone there and use their card. Like y'all towed my car illegally , how tf suddenly y'all even care about whose card is used???While all this was happening they had a shift changed as i waited 15 minutes a new guy started to help me and he was kind as ever. I actually wish he'd find a better job because his ability to exceed expectations and his kindness, that place doesn't deserve him.While he helped me finally get my car back the manager stayed her big ass in her truck watching the transaction like we were going to do something to her employee. Just ridiculously rude for no reason at all.Idc what kind of business you're running have some damn respect!!!!! read more

don't EVER EVER work with these people. Woman at the front is insanely rude and will cuss at you when she is clearly in the wrong. Absolutely terrible customer service, they are a predatory company. Additionally, they aren't even accredited by the BBB. You might as well just have the police meet you there the moment you find out your car has been towed by them. They have a history of damaging cars, not using flatbeds, so they just have your car on hooks while your car's hanging on for dear life 16 miles out of Austin. Ridiculous management, they're not here on the weekends. Also, the woman at the front desk will belittle you for being slightly upset. This place is abhorrent, disgusting, and insanely unprofessional. NEVER EVER EVER EVER EVER LET THEM TELL YOU YOURE WRONG BECAUSE THEY ARE PREDATORS!!!!!!!! I would give it -500000 stars if I could. This place is a joke!!!!!!! read more

Towed my car during visiting hours, then when we went to talk to the manager she was very rude about it but not just her all of the employees were rude, also pulling out pepper spray as we stopped her from closing the window on us read more

This company towed my vehicle from the apartment complex I pay to live and park at... NO REASON GIVEN

1. Drove my car off the lot and it was newly very squeaky !!! Mishandled my beautiful classic Jeep. Truck driver dropped off 3 cars super fast and loud in my hour waiting for my car. 2. No Address of Tow Yard on Parking Structure Sign. 3. No Website. 4. Address on Google Maps is Invalid. 5. Phone representative told me a different address than listed on Google. 6. Phone representative told me to google the phone number and the only address that shows is a Bank in Bee Cave. 7. Terrible direction for an Uber ride late at night from East 6th. 8. Waiting an hour to get my car. 9. 2 ladies in office told me I need to wait more than 30 minutes for help bc this "Isn't Chic Fil Aye" even though I am the only person here. 10. I am a female, alone, in a tight dress in the middle of nowhere and these 2 women are bullying me. 11. I said I would like to pay for my car, I don't feel safe, and they said if I don't feel safe I can call the police. 12. So I did. 13. They showed up and told the cops it would be 15 more minutes. 14. I paid, the police left, and then they made me wait another 30 minutes for my car, after payment. read more

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The worst towing service company I've ever known. I've been waiting for hours for them to remove a vehicle from my reserved parking space and they don't do it. If they don't have the capacity to do their job, leave and start selling tacos. Their service is crap. read more

My car was towed off of a property that I had not registered it to be. I acknowledged my fault there and went to pay for and collect my vehicle. My nightmare started as I drove my car off the lot and it completely shut down on me in the middle of the road. After my partner and I pushed it to a gas station, we found a MASSIVE scraped hole on the oil pan and all my engine's oil was gone. We took pictures and videos of my vehicle as well as pictures of the ocean of oil in parking lot where it has been towed from.. When I called the company and requested that they tow me back to me house they told me that everything would have to be out of pocket until they completed an investigation. My biggest complaint, outside of the obvious negligence in damaging someone's vehicle in this way, is that IT TOOK THEM TWO WEEKS TO GET BACK TO ME. I followed up with the office every day for the first three or four days to inquire about an update. The office manager was so rude and unsympathetic and on the last day told me that she was tired of answering my questions and hung up. I was out of a vehicle for two weeks and missed many hours of work because of this ordeal. Eventually we were able to work out a plan where they would pay me back after I got my car fixed but this was really just the bare minimum of what they could've done to right this wrong. I got no acknowledgment of fault, no apology for the horrific way the office manager treated me and no explanation for why it took TWO WEEKS to get back to me. I imagine most people aren't at a towing company of their own will, but if you do have the option I would strongly recommend you use a towing company that won't damage the bottom of your vehicle when they lift it for a tow and then address the problem at their leisure, as if they don't hold any responsibility. read more

Reliant Towing - Towing Near Me - Austin, Texas

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Customer service is not attentive and is poor quality. If your gonna be towing left and right at least have more people in the office to actually take care of the situation instead of just taking phone call after phone call and pretending they are busy when they were not busy at all until I pulled up and now I've been standing in front willing to pay any fee for about 45 mins now. read more