1. Reliance Home Comfort

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Maple Ridge, BC

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5 years ago

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3 years ago

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3 years ago

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5 years ago

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5 years ago

Very responsive and focused on customer service. Excellent service and very focused on health and safety.

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B.C Heating, Ventilation & Air Conditioning Services

B.C Heating, Ventilation & Air Conditioning Services

(7 reviews)

This company is fantastic. They have an unlimited duct cleaning deal that is a major game changer…read more I also love their priority one program basically offering everything a monthly contract does but for free. i recommend them to everyone.

In early Dec. 2025 I made a requested an estimate and servicing to BCVAC for air duct cleaning,…read moreservice of tankless hot water system, furnace and fireplace. Service was made next day however, to my surprise, it was a contracted provider (Midland Mechanical) who spent a total of 95 minutes (8:45 am - 10:20 am) completing all the work. Air duct cleaning was questionable. Most registers were not removed; no brush was used to loosen dirt in the vents and only a tiny nozzle was used to remove/suction external dust. I had questioned BCVAC regarding the use of a portable vacuum and was confident that large suction tubing was not required for a home however, in my research, it is clear that the air duct service was less than adequate. Most of MM's time was spent with the fireplace for my non-functioning remote. An initial quote of $348 by BCVAC turned out to be a cost of $867.55 to MM. MM insisted that the charge for tankless water heater was extra (later confirmed as an oversight and rectified by BCVAC). MM replaced fireplace remote (charging an added $393 including labor) and I had to provide the batteries as he didn't have any!! I disputed the charge for labor and cost of the remote but he was insistent. I later discovered that he had replaced the fireplace remote with a broken one. This, I believe, was intentional, as he demonstrated to me that he taped in the batteries telling me it was to prevent them from slipping out of place. There was no packaging indicating the remote was new. 2 days later, the first time I used it, the remote didn't work. Upon investigation we discovered that the battery latch locks were broken. I immediately cancelled the cheque, notified BCVAC and called to have the remote (batteries included!) removed by MM. I believe that BCVAC should have assumed the role of notifying MM however, it became clear at this point, that BCVAC functions only as a mediary and assumes no responsibility for the sub-contracted work. MM was angry that I hadn't given him an opportunity to replace the remote but it was clear that he intentionally charged me for broken equipment. I wanted nothing more to do with MM. Curiously, following his visit to disconnect and remove the remote, the fireplace pilot wouldn't maintain a flame. I then contacted Heritage Mountain H & C (a very reliable company) who spent nearly 1.5 hrs. at a cost of $396.38 to install a remote that I had purchased online. He determined that the safety circuit had been removed and wiring to the thermal couple port was not connected. (How did this happen??) He also cleaned the burner area, fixed the log placement and also issued a detailed invoice. In my opinion, had the fireplace been properly serviced by MM, the burner area would not need to be cleaned nor would the logs be out of place. Jesse from BCVAC was very cordial, honoured the quote for tankless water heater and issued a $50 gift certificate for future use but this experience will not encourage me to use BCVAC again.

Heritage Mountain

Heritage Mountain

(3 reviews)

Brad was referred to me by a contractor-friend. We had a furnace in our house that intermittently…read moreseemed to "back gas" such that the furnace exhaust flowed into the house rather than outside. We had previously had several furnace companies look at the furnace to try to figure out the problem, without success. Accordingly, we turned off the furnace and endured some very cold winters (this was a secondary furnace, heating only a portion of the house that wasn't the main living area). I was explaining the situation to my contractor friend, who suggested that I call Brad. Brad was very prompt to return my call and, after explaining my issue, told me that he felt confident that he would be able to resolve the problem. His son Jesse came to our house and successfully identified the source of the problem within short order. Jesse was very impressive - asked lots of questions to help diagnose the issue, then methodically and thoroughly checked out various possible causes of the issue. He displayed a very strong understanding of how furnaces work, and had great trouble-shooting skills. He and I were both quite excited when he identified the problem, and even more pleased when he was able to fix it! He was very polite, patient, knowledgeable, and efficient, and left the furnace area where he had been working spotless. He also gave me some realistic expectations as to how long the furnace would last (it was over 45 years old), and what would be involved in terms of cost and installation of a new furnace, when the time comes. He also informed me about grants available when upgrading to new high efficiency furnaces. I would highly recommend Heritage for any furnace-related issues. The service was excellent and the cost very reasonable. Rating A+

We have had several techs come to try repair our heat pump that was not defrosting properly. I…read morefinally discovered that Heritage Mountain specializes in York products and gave them a call. Jessie arrived on time, masked up and ready to go. He first listened to what I had to tell him about the problem and read the reports from the other techs that I provided. He then looked at all components of the system and zeroed in on a couple of obvious (to him) problems. Jessie worked diligently and was not afraid to share information with me as he was performing his job. After a short time he was able to get the heat pump running as it should. He then checked to make sure ALL components of the heating system were functioning together as they should. We were facing the very real prospect of replacing this heat pump, as we had dealt with a problem that no one else could repair, at a cost of thousands of dollars. Thanks to Heritage Mountain and Jessie for rectifying the problem, saving us the cost of replacing the heat pump and saving us from further frustration. I would DEFINITELY RECOMMEND Heritage Mountain Heating!!

Reliance Home Comfort - hvac - Updated October 2026

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