All I can say is WORSTcustomer service I have ever experienced. I called them on a Friday and asked if they could come to fix me furnace and they told me they were busy and would make me top priority on Monday. My wife stayed home all day missing a full days wage waiting for them with a no show. I call the plumber in the afternoon to ask what's up ? He tells me, and I quote, "I called your wife's number and a Chinese lady answered. I couldn't understand her so I hung up." To which I replied, " why didn't you call me back? Clearly you called the wrong number.." The plumber said, "I am very forgetful and I am busy right now."
Busy doing what? Because clearly you aren't at my house completing. The job you were booked to do. The gentlemen was slurring his words and sounded like he'd been drinking. I asked to talk to his manager and he told me to find another company and abruptly hung up the phone!?? I called their office and they gave me a run around saying they were sorry and he would get a STRICT talking to. Meanwhile I am now at home it's 8pm and they have not sent anyone to my house. Then they text me and tell me that someone from their office will call me so that I can lodge a complaint. Some guy with a fake sounding British accent calls me and ensures me that the gentleman I was speaking to has been relieved from his duties this evening and that he would call me back in 15 minutes with another team member who will come to fix my heating issue. Here I am days later.. I I have tried to call the company I go straight to voicemail. If this seems like a company that you want to do business with, you might as well shred your hard earned dollars instead of giving it to these guys! Call anyone else instead! Don't waste your money, call a professional! read more