From making the appointment to completion of the job, service was prompt and top notch professional…read more. Special shout out to Ren who came to service our furnace and fireplace insert, and looked at our water heater. He was proficient, explained his work, and left no sign that he'd just had them in pieces. Highly recommend.

I have mixed feelings bout Northwest Energy Systems (NES). I used them 3 times, once to install a…read morewater heater (great experience; original review), a second time to repair a gas leak (things went terribly wrong), a third time to investigate this oily burnt foul smell in the kitchen (dissatisfied). PROS + Most of the people at NES are nice. Chris in Sales is professional and easy to work with. Dan, the own, went out of his way to make things right when my gas leak repair went REALLY bad. CONS - When I had a gas leak in the garage, this one technician misdiagnosed and replaced a gas pipe that was not leaking. A few hours after the technician left, I called them to ask to send the technician back as I was still smelling gas in the garage. The receptionist REFUSED to send him back because she did not believe I was still smelling gas. As it turned out, the technician had replaced a line that was not leaking. After spending several hours, the technician finally located where it's really leaking. Unfortunately, this is not the end of my ordeal. They put a temporary hookup so that I can at least use the water heater before they can fix the leak on a later day. Then, the temporary hookup leaked! It was after hours, but I called NES and left a message for the on-call person. I ended up having to call the Cascade Natural Gas emergency line as I did not receive a call back, and Cascade Natural Gas shut off my main gas line. Because of the misdiagnosis and the failure to respond to my after-hour request, Dan, the owner, gave me his personal cell number in case I have difficulty reaching them. - The same technician was sent to my house a couple days ago when I requested to investigate the foul smell I noticed in the kitchen. Ok, the previous time, he was reluctant to investigate the issue any further as he thought he had fixed the leak. This time as well, he was reluctant to do anything. First thing he said was "I don't know what to tell you." So, I asked him to at least check for a gas leak. 10 minutes later he left, and I received a bill for $92.40 ($85 trip charge plus tax). As I requested a service call, I did pay (the entire bill), but I expressed to the office my concerns about this technician's unwillingness to help me TWICE. I am not even calling this technician incompetent, but it's a waste of money at least if he's not willing to help his customers. The office promised me to send someone else in the future. It is my Yelp review policy not to name names to avoid "public shaming." However, if you're considering to hire NES and want to know which technician I'm talking about, please PM me. I can share the information in private. ************************************************************ If you found my review helpful, don't forget to hit "useful" and/or "cool"! It helps other Yelpers. If you liked my review, follow me on Yelp or send me a friending request. Stay safe and healthy and keep Yelping!

I'm a renter, a tenant; so I had nothing to do with the selection…read more of this company? But I want to assert that Austin, who came initially and immediately determined that we needed an entirely new kitchen faucet and pipes, and then Tony, who came to install the new equipment were courteous, professional, and efficient. Tony was prompt, and swift. And, without slowing his stride, shared some insights and context about the fixtures, that I found pertinent and helpful. Enjoyed their practical expertise, and if anything else here drips or leaks again? I hope we get McKay's!

I've found Matt to be a very nice man! He was quick to respond, & fixed our three problems at a…read morevery fair price. I've met three of his guys who have nearly completed the shower surround. Tony & Johnathan are very qualified and trustworthy plumbers, and Ryan is a fabulous finisher who pays strict attention to detail! We're super pleased customers & thrilled knowing we have the right company to do the job! Thx to Matt and the guys!

Next day repair and service for furnace failure. Well…read moretrained technician; professional and polite.

Very professional. Spent time to explain the process. Friendly and knowledgeable. Glad to have…read morethis service done right.

I had Clint Defries's at west mechanical in an emergency situation. The art store in my building…read morewas without heat and if cold weather came in it affects the paints. It was during the holidays so a challenge for installation but west mechanical prioritized the install and the tenant was very pleased and thankful. Clint was also excellent in following up himself with not only me but my tenant Danielle as well. Thank you Clint and West Mechanical for efficient service and fair price for the replacement heater.

great service and quality! we recently needed to upgrade…read moreour water heater. they came out. made a recommendation for one that would save us on our monthly bills but also had some rebates we could use. super impressed. would highly recommend

Friendly and courteous, but very expensive. $2500 quote to replace the sink I bought from Home…read moreDepot.

DO NOT GIVE THEM YOUR MONEY…read more Situation: water heater is out Their solution: Plumber gave no options to either replace or repair. He went straight to descaling the heater and saying he will order/replace the part. Outcome: Nicole says the part was "rush delivered" twice and it was the WRONG PART TWICE. (This is over the course of a month). Nicole continually blames us for not replacing the heater even though she ordered the wrong part twice and the plumber did NOT give us consent to descale the heater AND he did NOT recommend to replace it. Overall Review: Favinger is the most DISORGANIZED organization. Take your business elsewhere.

Ben and his crew, Daniel and Leo, are punctual, professional, considerate, courteous, tidy and…read morethorough in their work. We had plumbing put in to add a stack w/d and I'm very pleased with the job done.

I wish I could give them 10 stars. They responded so quickly and fixed the problem same day! This…read moreis what extraordinary customer service look like

Called at 8:15 am after a long holiday weekend to have my furnace repaired,and was told that they…read morehad a lot of calls this morning. She thought she could get someone to help me "sometime" today,but could not give me a time. She said someone would call before they came . Around 9:30 I got a call and the tech said he was 15 minutes away. He arrived and figured out the issue quickly and got the furnace working again. Very quick and professional.

I was charged $232 just for the serviceman to show up at my door. The labor and parts for the…read morerepair were an additional charge. $500 bill for a fan relay switch. I have used them before, and they were reasonable. Not so now. And don't bother to try to call them to discuss the bill. I just paid because I gave up. I don't think they ever heard what I was saying. I felt I was ripped off BEFORE they even got there. I was charged an hour's worth of labor for a 15-minute drive. I'm an old man living on Social Security, but even if I were rich, $232 was WAY TOO MUCH to pay before they even set foot in your door.

Update: Alana, who answered my calls and emails, is amazing…read more Tiera, the CEO, was understating and compassionate. We did reach an amicable resolution to the situation. I'd give them a solid 3.5 for the outstanding customer service, keeping in mind that at the end of the day, their technician did damage the old faucet. The office team and Matt were all nice and easy to work with. Was disappointed that in order to remove the old faucet Matt had to cut it off, which rendered it unusable, and did not ask if we were okay with that. (It was a Grohe unit that retails for $400) We discovered that the new faucet was not installed correctly. As a result, the pull out hose is fraying and we have very low water pressure. Have reached out to the company and will update once I hear back.

If you need anything HVAC done, these are your guys! Better pricing than other companies around,…read morevery professional, and they did an amazing job in a short amount of time! Couldn't recommend them more!