Reliable Respiratory continues to go above and beyond with excellent customer service. They have supported me with reliable solutions to my chronic conditions in a timely manner that is unmatched in the industry. I highly recommend any customer to seek treatment and services from Reliable Respiratory, they are the best in the business when it comes to customer service !! read more

Hands down, these folks are the gold standard of customer service and support. Delores, the technical representative for Reliable, was a real pro. Not only that but she was very pleasant and showed true concern for my success with the new CPAP equipment. Trust me when I say, I haven't seen this level of support in many years. read more

Always had a good experience with this company. Would recommend them. Always a good customer service.

Rachell is professional, very knowledgeable, efficient, sensitive and gracious. I would hire her if I had my own business. I was a business woman before retiring. read more

Donna was great with all my questions very nice to to talk too was very helpful it was easy to talk with her

The service is great. The phone agents have always been polite and respectful. They quickly followed through with my provider and my order arrived quickly. They have been able to provide solutions to any problem. read more

Difficult company to work with regarding any issue. If you call to schedule an additional appointment, the person on the phone will suggest you watch videos on how to use your machine & mask. They will be rude & condescending. The person who fits the mask to you will not listen to your concerns, they will simply say these are your options, try one. They are very good at sending notices, texts, & letters for late payments, but they never send you the same when the invoice is available to pay. The payment portal is not much better. You process a payment, it appears to go through, but no receipt of confirmation. Then you receive a letter regarding your overdue balance. This company knows they are servicing sleep deprived people who are struggling to think clearly & they use it to their advantage. read more

My husband had the worst experience with this company, the mask they sent him was not working, he would use it all night but the cpap machine would say it was used an hour, The company left 2 vm's along the way but you could not understand a word of it, it was so low and garbled not even a word, I reached out to my sleep doctor and they had reliable call me a few days later, let them know about the mask and they agreed to send me a new mask, they called a few hours later to say they changed their minds and they would no longer send him a new mask and wanted the cpap back. They basically gave him a useless mask and would not work with me to get it replaced, they use the compliance usage as an excuse to deny another mask. Worst experience he has ever had from a medical company. read more

Sabrina was able to research and find my answer which was out of the ordinary in rapid response time. her professionalism was beyond my expectations. what a pleasure doing business with Reliable and kudos to Sabrina read more

My Dr sent a referral in to Reliable in January 2026, it is July, and I still do not have my CPAP machine. My insurance gave the approval in February. I physically walked in to the White River Jct office 4 times in the last 4 months, to still be pushed down the road. Been told 6 times now " not sure what the hold up is, we'll get back to you". I will never use this company, and have asked my Dr and Ins company to remove them from my file as a acceptable supplier. read more

everyone has been very helpful & knowledgeable about the supplies we need. Supplies are very good quality and are delivered in a time manne.

This is really just an aggressive telemarketing organization. They constantly call me trying to get me to order the maximum amount of supplies that my insurance will allow. The existing supplies work fine, because I take care of them and wash them regularly. Despite numerous requests to stop bombarding me with these unnecessary sales calls, they still do it. I just block them but they still leave voicemails for me to delete. When I started I had questions, but their customer service never had any answers other than ask your provider. Beyond that, whenever yo do order it takes them a month or more to get them to you. They must be sitting at a desk somewhere, never touching the product, and just drop shipping it from China or similar. read more

This organization seems to put a complete focus on making money while screwing its customers. For years now, they have been shortchanging me on consumables that I'm required to have to complete my treatment. They knowingly and deliberately ship orders that that are missing key elements. These are supposed to be covered by my insurance when I call them to let them know that they're missing. They try to charge me for replacements. They are a nightmare to do business with. Zero integrity zero competence. read more

Horrible. The CPAP machine did not work for me. They claim to have a 30 day return policy. I returned the machine in person to their office and they said no problem we'll get this processed. After a month of nothing, I called back and the rep said it hadn't been looked at, said he would take care of it. After another month of nothing, I called again and the rep said he would have to refer it to someone to have the machine reviewed to see what they could do. Run away from this company, as far as you can. Update: after posting a bad Yelp review they processed my refund in a matter of minutes. Still not happy that I had to chase them several times to get them to follow through, but at least they did what they were supposed to do once a light was shone on the situation. read more

The respiratory therapists and support staff are pleasant and skilled. The reorder portal is convenient. They were competent in resolving a complicated insurance issue, which is more than I can say for a lot of the folks at the hospitals. However, this is yet another healthcare provider that lacks basic understanding of disabled folks. The person who uses the service has repeatedly asked them to notate that they can't do voice calls and to contact them via e-mail. They still get frequent e-mails and texts saying they must call. These sometimes come from no-reply addresses or text portals. Is it that hard to just notate what communication method people use and reference this before trying to contact them? Honestly, every contact from every business should have options for responding via e-mail, because a whole lot of people can't make a confidential call during business hours due to work or parenting or whatnot. Why are we doing default-to-phone-call in 2025? read more

After posting a tough review of this Company they contacted me . A very professional person named Adam explained why and where things went horribly wrong . We were able to come to a understanding that we both felt was fair . Adam took the time to save the account and keep me as a customer . I enjoy this kind of professionalism and it tells me that this company is on the ball and cares about it's customers ! So in hind sight , Adam revived an account that was over in my mind . I recommend this company highly after this experience read more

They need to rename this business "Unreliable Respiratory". After many years of satisfactory service, they really missed the mark. I placed an order with the rep over the phone, then a) one item was missing b) I called them back and they apologized, saying they'd send it along c) they didn't, and instead sent me a supply of things that I had never in my life seen before. d) I called them back, and they apologized, and said that since the missing piece was in their local storage, I'd have in a day e) the day went by, and nothing arrived f) after some more days, it finally did. Sorry, folks, I'm moving on to another supplier. read more

They are very slow at responding. I'll let you know. It could be because of the holiday!

I am a new CPAP user and selected Reliable Respiratory to provide my CPAP and supplies. The technician that set me up at home was great. No complaints there. I started my therapy with a size meduim full face mask cushion. When I was sent replacement cushions, they were size large. I called the office and was told by the rep. that I should open one of the three to try it to see if I would like it. I did that and it was just too large. The rep. said she would send me a variety pack of 1 small, 1 medium and 1 large so I could try the three different sizes. I actually like the small size so I called today to request a return of the three original large cushions in exchange for three small cushions. I was told by the rep today as well as a manager that I could not exchange the large cushion that I had opened, only the two that are unopened. So, I am paying for the one I opened even though it was the wrong size to begin with. This is poor customer service, as this was not my fault, and I was told to open it to try it out. I am not feeling good about my choice to use Reliable Respiratory, and am considering taking my business elsewhere. read more

I see all these bad reviews on here and I don't know what these guys are smoking, But these people have been nothing but Awesome to me I have been using them for 3 years now all my supplies are delivered to my door Easy to use website with monitoring I can check every day to see my progress, ordering is easy just log in click and order they let you know when you need supplies they have a app but I don't like using apps, been with them for about 3 years had a problem with my CPaP machine the Data transfer went out they replaced it at no cost with a refurbished then that one started acting funny then they gave me a brand new machine not refurbished a few month later no cost to me or my insurance these people worked extremely hard to make sure that I had everything I needed they went beyond what I was expecting answered all my emails they called me like 10 times I am amazed by their customer service all of them were very nice that I spoke to I will be using them till I die It really sucks having to sleep with a mask tied to your face every night I don't think you ever really get used to it and it's for the rest of your life but they seem to have understood my frustrations I just can't say enough to how grateful and amazed on how much these people have done to help ... I would recommend these guys 100% read more

I have been with Reliable Respiratory for a little over 8 years. My first machine worked great for six years when I knocked it off of the nightstand and the motor instantly got loud. I had the machine for enough years for the insurance to pay for a new one. My second one was a little bit noisier than the first right from the start but I kept it. Probably should have exchanged it then and there. After a little over two years it got very noisy. Turned out I was about 2 weeks past the warranty and was told that Resmed would not honor the warranty. Chelsea at Reliable was incredibly professional and they sold me a new machine for half price. She had sent my machine to Resmed to see if they could repair it and they sent back a report with a bunch of stuff wrong with it that in my opinion should not have worn out in just 2 years. So I am not real happy with Resmed but Reliable Respiratory had my back. read more

Reliable Respiratory could have the worst customer service of any firm I have encountered in my 72 years on this planet. Today I called seven times, attempting to return their call to me. After hearing the menu, I pressed a key--any key; it does not matter--the menu would replay from the start. When I eventually got through, the receptionist literally didn't know how to operate her phone system. They will not / cannot answer the simplest question, saying someone will call back--and then no one does. Their autodialing system calls you up, gives garbled messages, and tells you to call back--only to be answered by yet another machine. It is maddening. Sometimes, they go by different names--what kind of legitimate company does that? I know that the entire field is suspect--but Reliable Repiratory, or whatever they're calling themselves today--is the worst of the worst. read more

I've been forced to use Reliable for my CPAP supplies for years, and they always delay the process of getting new supplies even though I'm entitled to them and desperately in need of clean tubing/masks. For instance, I called on August 1st because I was eligible on August 4th, and I still haven't received my new supplies on August 18th. I have insurance, a doctor, and called in advance, why should I have to suffer with dirty supplies because of their incompetence? I miss the days when I could get my supplies directly from the durable medical equipment department of the hospital before some jerk decided to make extra money off of sick people. Shame on this company and its employees. read more

I like the Libre 3, but am a bit ticked off at Reliable Respiratory, the supplier I have now, but will soon be leaving. I was sold an over-priced meter that is useless. Medicare was charged $264.25 and I had to pay $164.98 myself. There's an APP that does the same thing as the meter. More actually, and it's FREE. It's the App OR the meter. You can't use BOTH. So that was a waste of $160.00. Reliable also Charges my Medicare $784.92 for 6 Libre 3 sensors, and I end up having to pay $156.98. That averages out to $130.82 per sensor. If you shop around you can EASILY find sensors for under $90.00. THIS Company is price gouging and one of the reasons why medical insurance is going so high!!! read more

Customer service for explanation of charges has been mediocre. However what really ticked me off today was that I went to re-order supplies on their website, and nowhere were any of the prices of the supplies listed. I thought that maybe after I clicked "Place Order", it would summarize the prices and total cost for the order and ask me for my credit card number, but it just said "Thank you for your order" or something to that effect. So now I don't know how much I just paid, or which credit card it was charged to. I realize they have a credit card on file for me, but what if I wanted to use my FSA Debit Card instead? This seems very shady to me at a minimum, and perhaps illegal, to process a credit card payment without first confirming the total cost or even asking the customer to select the card to charge it to. I expect a response to this comment. Thank you. read more

I have ordered my supplies for the CPAP and received the wrong cushion. I need to return the cushions and receive the correct ones. I am sending you the pictures of the two cushions, the wrong one and the correct one. The wrong one has no threads for the hose to clasp and the correct one has the threads. read more

Reliable Respiratory - This is the correct cushion - Medical Supplies Near Me - Norwood, Massachusetts

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Service and once a month delivery is not sufficient or RELIABLE !!! How do they expect an active person to rely on 10 tanks a month??? Not everybody on oxygen is just laying around!!! What about appointments that are an hour plus away from home?? My sister has only two tanks (out of 10) left after a week and a half. I had to drive almost two hours away to pick up 7 more that may not last until their one a month delivery date!!!! read more

Update to my last review. I spoke with Brian at customer service. He was very helpful and went out of his way to answer questions and provide product updates and send samples to see what works best for me. read more

The absolute worst provider we encountered in my recently departed husband's journey with COPD. We had power outages and called for help with oxygen and were told they are not an emergency provider. Incredibly rude and zero compassion. Other times when supplies running low my oxygen dependent husband was told to come to Norwood if he was running out as they wouldn't be in our area soon. No rating exists to capture this outfit. read more

They're very easy to work with and it's also easy to find things on the site. I also had to change some personal information and double check order. read more

Got a CPAP machine for my MIL that we couldn't quite figure out. They had a respiratory therapist who met with us there and cleared everything up I. 30 min- excellent!! read more

My insurance company used Reliable Respiratory to source a Resmed CPAP device for me. I was able to wear the mask without issues even falling asleep fairly quickly but would wake up every time because of air being forced out my mouth while wearing the mask. I communicated this issue to RR many times but unfortunately their staff don't seem to properly understand the equipment they provide enough to understand that my issue was anatomical and that I was not a good candidate for a CPAP machine. Months were wasted before returning the equipment due to their lack of knowledge resulting in a massive unnecessary bill. This additional cost could/should have been avoided if RR understood their product better. I can't recommend their service if they don't have adequate knowledge for how it works. read more

I am so impressed by this company. I had a sleep study and my primary care doctor recommended I get a CPAP. I googled companies near where I live. I showed up at this office, not knowing what the procedure is to order one. It was so easy to give my Blue Cross information, my primary care's name, and they contacted her to get the referral and copy of the sleep study results. I also emailed my primary care to let her know the fax number and what was needed. Within one day I heard back from this company and I needed to sign a release of information online and I was all set. UPS delivered. My CPAP machine the following day. It was seamless and I can't say enough about the service. I highly recommend this company. read more

I had a very pleasant experience with Reliable Respiratory. I was lucky enough to get karina as my consultant. She is pleasant ,knowledgeable ,she listens, has a great disposition ,called me back when she said she was going to call me back and got me the answers I needed to make an intelligent decision .It was refreshing experience. I wish I had her on my team.! Steve V read more

Absolutely the most horrific customer service I've ever received. Three years of constant annoyance. The only diabetic supply deliverer I have insane issues with. They are incredibly insensitive to personal well being. Go elsewhere and save aggravation ! read more

I've been with Respiratory reliable for a few years now and I am so grateful and thankful that Cameron, Steven, and a few other people that work for Respiratory reliable I am so happy to be a customer because you guys treat people with dignity, respect, and no lives people really care about what they do and I'm so happy that I'm with them read more

They are focused on maximizing their profit, at the expense of patients When taking my wife to their so-called therapist to be fitted with a CPAP, they had ZERO interest in her questions or concerns. Their focus was getting her out the door as fast as possible. They make frequent automated calls, with an 'important message' and you need to call them ASAP. They are supplying life-support equipment, and this kind of call can cause a patient to be very concerned. When you call, they are just trying to push you to buy supplies that are not needed. read more

My nebulizer tube and mouth piece weren't working and my breathing was awful. I put in a call for a replacement and within two days I had new tubes and mouth piece and a back up package also. It's the worse feeling when you can't breathe and not able to get out to get what you need. They really came through for me in my time of need. Thank you so much Reliable Respiratory!! Robin read more

Like some companies, they're fine UNTIL you have an issue. Then, watch out. Customer service and customer satisfaction isn't a priority, even with a business relationship that goes back over 15 years. They don't listen. They billed the wrong insurance company after being told changes were coming and 'please contact me' if a claim didn't go through. They didn't. Instead, they resurrected a charge card they hadn't used for over TWO YEARS. I didn't know they used that card until I researched a no interest purchase on that card was off-track to be paid off on time. Wow. I escalated to the billing manager. What a waste of time. She couldn't follow simple instructions either on the call back and stubbornly refused to accept responsibility for this error. Did they fix it right away? It's weeks later. I'm still waiting. read more

RR sent me CPAP machine, mask & hose. I had 90 days to comply for Medicare to pay. First 60 days I hated it and used it erratically not complying for Medicare payment. At MD's follow-up requirement, nurse called RR and said I needed a person-to-person demo. "Hansel" (a CPAP user himself, what could be better ! !) came and gave me tips. For remaining 30 days all I had to do was use machine 21 consecutive days (noon to noon) for minimum of 4 hrs or 240 minutes per day to comply. I was able to comply thanks to "Hansel." read more