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    Reliable Rails, Inc

    3.9 (36 reviews)
    Open 6:00 am - 5:00 pm

    Services - Reliable Rails, Inc

    Deck construction

    Deck repair

    Deck replacement

    1 More Service

    Metal fabrication

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    Recommended Reviews - Reliable Rails, Inc

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    I want to tell you there's no need to shop around. I called and the owner personally contacted me the same day. Lawrence was very thorough and personable. He sent Steve out to measure within a few days. Steve was a great representative for this company and was here early today to install the rails that were prefabricated in the shop, he had them in within an hour, left no mess and the railings have a great finish including these decorative square finished caps at each leg. Very reasonable prices but the quality and staff are second to none. Thank you for making this a simple process.

    Very sturdy and beautifully installed.

    A few years ago we replaced our aging walkways and stoops. We obtained a very reasonable bid from Reliable Rails to add a hand rail to the kitchen stoop. However, we were concerned putting up a railing would make the landing seem smaller, so we never had it done. A couple of months ago, we got tired of hugging the wall of the house going up and down the steps and decided it was time to put in the railing. We got a bid from a different contractor recommended to us by a neighbor, but the price seemed totally out of line. We asked Mr. Giles at Reliable Rails to update his now years-old proposal and it came back just slightly higher. We had him do the work and we could not be happier. The railing is very handsome, beautifully constructed, and makes the landing seem larger rather than smaller since we now can use all the space without worry about falling off the edge. We should have had Reliable do the work years ago. Mr. Giles and his team were uniformly friendly, helpful, and careful in measuring for and installing the railing. There was no debris left in the planting bed that surrounds the stoop and no collateral damage to any plants or other items. We heartily recommend Reliable Rails.

    Rusted rail after 6 months
    Karen L.

    We hired Lawrence at Reliable Rails last July to replace our iron railing and paint our whole railing on our front porch which was 28 years old. While we felt the fee to paint the rail was extremely high, we thought about it and figured it would be done professionally and would last a long time so we agreed to it. They were supposed to come on a specific day but Lawrence called in the afternoon and said they wouldn't be able to come that day. I said no problem because it really wasn't. They showed up the next day and did the ironwork excellently and we were very pleased with that part of it. The painting is the problem. They did not get rid of the rust and it is running rust down all the posts. It looks AWFUL! I called Lawrence to try and address it and he was extremely rude and swore he never even painted the railing that he only repaired it. I sent him the invoice and circled the fee for painting the whole rail. He never answered and obviously hasn't repaired it. See the pictures for yourself!

    Powder coating flaws on day of delivery

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    Review Highlights - Reliable Rails, Inc

    Lawrence was on-time for our appointment and had the estimate back to me that same day.

    Mentioned in 11 reviews

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    Community Deck and Fence

    Community Deck and Fence

    5.0
    (47 reviews)

    Antonio and Jose installed a side yard and front yard wood fence for us. In total it was…read moreapproximately 200 feet of fence. Part solid wood, part picket. They worked very hard despite cold winter temperatures and completed the job in a timely manner. They took their time laying the posts and carefully measuring the distances and property line. Antonio is very detail oriented and made sure that we were comfortable with the property line and we discussed how the fence would flow given the grade of the property. I appreciated that he is definitely of the "measure twice (or three times), cut once" mindset and I felt like he was very focused on getting it right and making sure that I was comfortable before starting the install. I never got the sense that he was trying to rush this job to hurry off to another project. His team left our yard spotless during and after the install and graciously cleared bushes and brush in order to install the fence in the first place. Any time I had a question about the project or needed clarification, Antonio was quick to call or text me. He is very customer service oriented and puts a lot of effort into maintaining open lines of communication and partnering with his clients to get the job done right. Every day he said he would show up to work, he did, and he was always available by text (day or night, including weekends). His communication skills are amazing and his good nature and positive attitude made the project go smoothly, despite some external forces (that had nothing to do with Antonio and his team) that made it unnecessarily challenging. I highly recommend Antonio and his team.

    Community Deck and Fence just finished a deck replacement for me. Antonio kept me well informed…read moreduring the process, was responsive, managed dealing with a snowstorm very well. The crew did a fantastic and diligent job and the price was very fair and reasonable. I highly recommend them.

    Whitmer Decks

    Whitmer Decks

    4.6
    (18 reviews)

    AMAZING! If I could give Whitmer Decks six (or more) stars, I wouldn't hesitate…read more Cliff Whitmer and his entire crew--Sam, Mike, Pavlo, Wade, and Keen--truly knocked it out of the park from start to finish. From our very first meeting with Cliff (the company owner!) to the final walk-through with Sam, the project manager, the experience was exceptional every step of the way. The communication throughout the entire process was outstanding. Not once did we feel anything less than a top priority. Texts were answered within an hour, and emails were always returned within hours. That level of responsiveness gave us complete confidence and peace of mind. Mike, Pavlo, and Wade were the primary builders, and they were phenomenal. They treated us like rock stars during the entire three-and-a-half-week build. Mike, the lead carpenter, took the time to explain every phase of the project in detail, which my wife and I truly appreciated. Whitmer Decks removed our old deck and built a beautiful new 14x12 screened porch, along with a 10x10 deck and staircase. I'm no professional photographer, but the results speak for themselves--we are absolutely thrilled. We can't wait for warmer weather so we can fully enjoy our stunning new space. The craftsmanship is simply incredible. These guys are true artists. Every time we look at the work Whitmer Decks completed, we're blown away all over again. Thank you to Cliff, Sam, Mike, Pavlo, Wade, Keen--and Spark Roofing as well. You are all amazing, and we will not hesitate to give our highest recommendation to anyone who asks. I want to mention that their estimate/upgrade process was incredibly easy and actually fun to work with! Each upgrade came with about 5-10 photos that were VERY helpful in envisioning what the final product would actually look like! With gratitude, Shawn Purcell

    Complete waste of my time. To set up the appointment for a quote, I shared I wanted to replace my…read morewood decks with composite and screen in the lower deck. It was very clear. Spent an hour at my house discussing and taking measurements. Waited nearly two weeks for the quote and get a call they don't "replace" and confirmed they said they only do new construction per the "manager". Missed HOA deadline for May due to waiting on this final quote to make my decision to submit the application. Frustrating. They clearly didn't want the job or update your website to remove "deck replacement".

    Sundecks Inc

    Sundecks Inc

    3.6
    (7 reviews)

    The design representative was unprofessional. The experience was horrible and his micro-aggression…read morewas a definite indication that unconscious bias training is required. Upon arriving he was visibly irritated. He asked me if my design would be supported by the HOA. I responded it would, to which he replied, "How do you know." His tone was sharp and a definite indication to me that we didn't share enough in common. I answered and attempted to continue with my vision for the house. He was so combative, he stated I was irritating and walked away. Disrespectful, rude and no business I would ever use or recommend.

    After gathering multiple quotes a few years back we decided to go with Sundecks for the addition of…read moreour Deck from the main floor with stairs down to the garden. The decision ultimately came down to how many supporting beams were being used by Sundecks (we did not want a supporting beam blocking our view from the walk out basement).Price wise, Sundecks were one of the more expensive . The work was done in a timely manner. The staff were polite and acted in a professional manner. The deck itself seems structurally sounds (the deck was completed late summer 2017) and from afar looks attractive. However, there is no finesse. There are nails in random places that have no function (they go in and out of the same piece of wood only). A lot of the nails were not hammered in properly and I had to go around with a hammer ensuring the ones that may come into contact with a person (railings etc.,) were flush to avoid injury. The corner beams on the railings are not level either (they are off set to each other). The nails in the base (floor part) are not positioned in straight line so up close it just looks sloppy, like I have done it myself. There are a lot of split pieces of wood, most caused by sloppy nail work. It just screams laziness. Now, if Sundecks had been one of the cheaper quotes, these details (although they would still bother me) would not annoy me half as much, since you should get what you pay for. But they charged a lot and the work is sloppy in terms of the aesthetics. It is for this reason I most likely would not recommend Sundecks, since for the money you should be able to get something more finessed.

    Before and After Home Improvement

    Before and After Home Improvement

    3.7
    (23 reviews)

    Called to have someone come out for a leak in our basement ceiling. Guy who answered the phone was…read morenasty. When I explained what we needed, he continued with the attitude challenging me, "Well how do you know it's not coming from the roof??" Um... because that's 3 floors below our ceiling that has a leak. Wtf. He was either that stupid or going for a money grab. AVOID AVOID AVOID

    Please avoid contracting with this horrible company. The owner, Rick is a pain to work with. He…read morehired subcontractors to tarp my property and they trespassed my property when I wasn't there despite making it clear that I need to be there and let them in. I scheduled their visit for 9am but they jumped over my fences around 8am. They proceeded with the tarp and severely damaged my sidings/window frames and hammered large nails all over my deck which seemed to be an experiment because they weren't sure if those nails would work on vinyl siding. The two man were also coming in and out of my kitchen door (connected to deck) inside the house to see if my windows were covered or not WITHOUT knocking/permission. Made me feel very uncomfortable. Pricing - the owner said it'll be a few hundred when HE STOPPED BY in person after evaluating the house but hit us with a bill that was over a thousand dollars. This quote was for urgent service however, he tried billing us much more. Inconsistency occurred throughout the interaction. PLEASE do yourself a favor and hire someone else. I informed that he'll be paid once insurance pays or he can directly claim with insurance, which he agreed however he is now threatening to put a lien on the house. AVOID Rick and this company at all cost.

    Reliable Rails, Inc - metalfabricators - Updated July 2026

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