My husband and son went to this dealership in October to buy a Volvo. They made it very clear that…read moreworking air conditioning was extremely important because my husband spends hours in the car. The AC was turned on, and they were led to believe it was working. Since it was cold outside at the time, there was really no way for them to know it was not actually cooling properly. About two weeks ago, once the weather got warmer, my husband realized the AC was not working at all. On March 18, he took the car back and was told the condenser needs to be replaced and that the repair would cost around $2,500. After all of that, the dealership said the best they could do was offer a $400 credit. In our opinion, this should have been repaired at no charge. We made it clear from the beginning how important working AC was, and this was not something that should have become our expense so soon after buying the car. They are a dealership, so it likely would have cost them far less to fix than what they expected us to pay, and it would have been the right thing to do for someone who had already spent thousands of dollars there. What makes this even worse is that we traded in our Toyota Avalon because the AC in that car was not working, only to end up with another car that has the same problem. That is honestly unbelievable. What really made this whole situation worse was what happened after my husband posted his negative review. Suddenly, the dealership was willing to offer more help, but only if he removed the review. First, they said they would bring the repair cost down to $1,500 if the review was taken down. Then they came back again and said $1,000 would be their final offer, still only if the review was removed. We said no both times. At that point, it did not feel like they were truly trying to make things right. It felt like they were more worried about getting rid of the bad review than actually being fair about the problem. If they really cared about customer service and standing behind what they sell, they should have fixed this at no charge from the beginning instead of making offers only when a negative review was posted. This whole experience has been frustrating, disappointing, and expensive. We trusted what they told my husband and son at the time of the sale, and now we are left dealing with a major repair that should never have become our problem this soon after buying the car. Buyers should be very careful here, or better yet, save yourself the stress and go to a different dealer. Make sure everything is fully checked, tested in real conditions, and put in writing. I am posting this so other people know exactly what our experience was. I would give this place no stars if I could, but one star is required in order to post a review.

My used Volvo V60 from Autobarn Oak Park Volvo failed before 80,000 miles and had to be scrapped…read moreafter only 15,000 miles of my ownership. Despite consistent maintenance, it needed repeated repairs--multiple sensors, backup camera, tailgate alignment, and a window switch--before a timing failure led to an estimated $32,000 engine replacement. I no longer trusted the dealership's assessment or the car's condition and chose to junk it. I strongly advise caution when buying a used vehicle from this dealer.

OMG!!! Fantastic!!! Family owned business that takes pride in customer service. They understand…read morethat it's important build trust with the customer and courtesy. They always over deliver and walk you through the repairs they've done and give very honest suggestions. I feel confident bringing my car here for everything! They work early and finish your car early. So glad I found this place. From day one they have been fantastic and more repair shops need to follow there lead. They are a company that is worth it!!!! Ask for Elio, Fred, or Stan. All will treat you as a valued customer.

The personal service and attention to detail cannot be beat! Alio REALLY knows his cars and takes…read moretime to explain exactly what is best, and doesn't sacrifice quality, me and my BMW 328i have finally found our perfect service spot! They give the right service at the right price!

Update on 5/2/26 came back to this dealership and service…read morearea for service on my Fiat and Xavier was so amazing to help me answer all my questions and he fixed everything that needed fixing. And then Xavier's manager helped me understand more about my gear shifter. Thank you service department for having wonderful hard working and knowledgeable and kind staff. Then I went to the express oil change service station and Adrian assisted me and took great care of my car for the oil change and topped off everything I needed (coolant and windshield wiper fluid is what they top off) and added air to my tires after a long cold winter. Oil change is $135. Free popcorn and hot beverages and water while you wait along w vending machines. And Miss Lovely Erica at the sales department was super nice too! She looks out for customers and has their best interest in mind still after 8 years. She made fresh popcorn for customers to enjoy while waiting for the oil change. Thank you Hawk! The staff make the place and thank you for hiring such dedicated staff. And they play 80s music, the gold standard across the world :) Only thing I would ask ... please update the sofa and chairs at the express oil change service area. I understand it's happening very soon but the sofas are lumpy and cloth which is not easy to clean as it absorbs dust and odors... vinyl cushioned single seaters and love seats would be amazing ... just my personal preference like the ones at airports bc they are durable and easy to clean and don't lose their bounce. Then the high round tables and chairs are fine as they can be cleaned easily but the height to chair ratio is too short for petite people like me and once I sat on the chair I feel like my chin is almost hitting the table so please have taller chairs so people like me can enjoy the table. That's just my 2 cents :)

Signed contract on 05/6/26 to secure purchase, plates transferred and insurance notified. I noticed…read morea $2550 difference between the listing and contract sale price. On Friday 05/08/26, I questioned this, they refused to honor the listing price. On Saturday, 05/09/26, they lured me in, wrongfully repossessed the vehicle, and engaged in fraudulent spot-delivery practices. I had my copy of the contract in the vehicle. They removed everything out of the vehicle without my permission and failed to return my copy of the signed contract. I just so happened to have a copy of the sale, receipt, and registration. In addition, they failed to comply with the return of my down payment. Legal action is pending. The attorney general office has been notified. RUN FAST!!!! BEWARE

Derek and his wife are really cool genuine people. I bought a car from them and he was very honest,…read moreupfront and helpful. Made me feel as if I was buying from a friend and I appreciated the fact that he was down to earth and friendly. Even encouraged me not to buy the car right away but to take some time to think about it. I was really impressed by that. I bought a Land Rover, which I know have been known to have computer problems. He assured me that he knew the owner and that the car had been taken care of. When I pulled the car fax it confirmed that the car had been only serviced at the Land Rover Dealership. He recommended a company to give me a warranty and had them call me to even set it up. I'm appreciative and would definitely recommend Auto Warehouse to anyone looking for a great used car

This place is the place to buy a car! Derek and Gus are the greatest team! They have both been in…read morethe car business for a long time and they have figured out a perfect business model, great product and no haggle selling. The cars are great quality and fairly priced. Everything is on the up and up. Don't believe me? Go check them out for yourself. Totally transparent and just nice guys. I had to run down to the bank to get a cashiers check and the bank manager said "are you working with Derek?" She proceeded to sing his praises and said that he had helped her with a car. If you are looking for a car Derek will find it. If you have a car to sell Derek will probably buy it and if you see something on their lot, buy it! I honestly won't buy another used car anywhere else.

Tim Jacobs was my service advisor at zeiglar Ford in North Riverside …read more He has assisted me many times and he knows the business and the concerns for customers !! He assisted me with my 2018 Ford F150 Lariett ! He has gotten me in for service as soon as I brought my car in at 1pm in the afternoon with a 4 wheel drive problem. He had me pull my truck in immediately and looked at the truck and my problem and immediately ,got my truck worked on!!! It was completed in 1 hours time. This dealership is awsume!! Tim Jacobs the service advisor is a asset to the zeiglar Ford team at North Riverside location. You won't be disappointed And there expertise with Ford vehicles is worth the trip.. Tim Jacobs is always available to discuss or explain repair jobs and pricing is competitive with other shops or better which I know very well. When you bring your truck or car to zeiglar Ford ask for Tim Jacobs he's definitely the advisor that's on the ball. The service advisors all are good but Tim stands alone in my book .. They definitely have my business with free rides back and forth to your home or job. Great job. G marshall

I don't write reviews, but Zeigler North Riverside Ford earned this one…read more Across both service and sales, this dealership shows little respect for a customer's time, intelligence, or experience. My truck has spent weeks here over multiple visits, often sitting untouched, with poor communication and zero accountability. I was charged for repairs that didn't fix the problem, and when the real issue was finally identified as a warranty repair, no effort was made to make things right. Most recently, despite clear conversations about timing and urgency, my truck sat in the lot for days without being touched. When I tried to work around their delay, I was essentially penalized for it. Meanwhile, sales reached out opportunistically but disappeared the moment I asked for a straightforward, no-nonsense valuation. No courtesy calls. No ownership. No customer-first mindset. If you value your time--or expect basic professionalism--I strongly recommend another Ford dealership. I've already moved on, and I wish I had sooner.

Me and my family walked in looking for the best deal possible and Jose got it done. No other dealer…read morewas capable of providing the best deal. But Jose made the numbers work and gave me and my family the best deal possible. Truly exceptional service. Thank you

This has been one of the most frustrating dealership experiences I have ever had. I purchased my…read more2022 GMC Terrain on 11/21/2022, and for over three years I have been dealing with an ongoing transmission warning light, poor acceleration, and shifting issues that this dealership has failed to fix. Early on, I was told the issue was "not serious" and that I was covered. That turned out to be completely misleading. I have brought my vehicle in multiple times and even left it for an extended period, receiving a loaner, yet the problem continues. At my most recent visit on 2/3/2026, I was told there is nothing they can do because the light comes on and off. I was also told I needed filters, but within a day, the transmission light came right back on. I emailed management last year and never received a single response. No follow up, no accountability, nothing. Now I have been instructed by GM to take my vehicle to a different dealership, which says everything about how this one has handled the situation. This is the third winter where I cannot rely on my vehicle, with a 50 percent chance it will even warm up and run properly in Chicago weather. Between the distance, my demanding job, and dealing with health issues, this has been exhausting. I bought my last two new vehicles to avoid this kind of situation, but instead I have been stuck with an unresolved issue and a dealership that refuses to take responsibility. Avoid this dealership if you expect real service or follow through.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Outstanding customer service. Was very nice and knowledgeable of the vehicle I purchased. Two…read morethumbs up

This is not a joke but a very serious experience when I first met Ethan at Ziegler Ford. I got a…read moreidea to swap my 2022 Escape with only 2400 miles for a simulator mileage car. The car suspension finally needed replacement, which I had a prior quote. When the current administration added tariffs I learned repair for my car had double in prices. My idea of swapping was unrealistic because a the car still required upgrades for a new buyer. I was not at the point for a new car, no one pressure me. Ethan walked me step by step, a young man with honesty and integrity. I definitely challenge his every word and actions; why? That's what we do. The best part of wisdom is being a senior citizen, the other great moment is finally meeting a young man that is trustworthy of your time. D Nichols

I recently bought a car from this dealership and my Saleswoman Yesenia was amazing. Came in…read moremultiple times and she helped me find the right car for me. She made it a 10/10 experience. I was nervous but she helped me.

It's the only time I have had an oil change, and the car drove worse. The Manager's Special is a…read morescam. 2hrs of my life I can't get back. Never again

I bought my used Audi Q5 here and it was definitely one of the best used car experience I've had! I…read moreloved my car, it was in great condition, and the sales men there were so helpful and nice! Thank you for the great vehicle guys! I love it!! Not to mention I had the car for one year now and it's still running great.

If you dont agree with what a customer has to say dont just walk away. At least be respectful and…read moresay you have nothing else to say and prices are fixed. Be firm about your position. But walking away from the customer-who wasnt being disrespectful- and going inside the dealership without saying a word is pretty horrible service. Smh.