These guys had exactly what I needed, and the. Refunded me my deposit when I didn't need the…read morestorage any more. Stand up guys.

I had 4 good years of service and security UNTIL it came time to empty my unit and move my…read morebelongings from Minnesota to Arizona. I couldn't get the manager to call me back to give my 10 day vacate notice, even though I left five messages. I emailed and got no response. I finally got hold of her on the 6th try and gave my vacate day of July 9, more than 10 days away. On July 9, the unit was emptied and I swept it out. I tried four times to confirm with the manager that this was my last day. No manager to be found - only a sign on the door that the manager was on the property and to look up and down the aisles. I did. No manager and the three other customers on site said they had not seen the manager. On July 23, I received my refund for the 22 days of the month for which I had pre-paid. Our rate of $218 per month, pro-rated for 9 days of occupancy, should have resulted in a refund of $154. NOPE. $111.58. They are great until they aren't. If you want a storage unit forever, this is a good place. If you ever need to empty your unit, you will get screwed.

Wow! Older buildings, but clean, secure, and the staff is helpful, they do what they can to help…read more I just needed a space for a couple of months, but when I had trouble getting a truck to move, the office was very fair about the few extra days I needed. I just explained and they helped me out. Nice crew! Thank you.

From the owner: Self storage for business and residential customers.read more

I recently vacated my storage unit and reunited all my "treasures." North Star served me well for…read morefour years. There is great security here and I never felt like my possessions were in danger of being damaged by weather or being taken by thieves. Not only do you need a code (that you set yourself) to get in the gate, you also need a different one to get in the building itself where I had my things stored. The customer service here is outstanding and very professional. I never had any issues with trying to get in touch with someone on the rare occasion that I needed to. The storage areas are clean and very well lit and maintained, and it's one of the more reasonably priced facilities that I was able to find. Would highly recommend these folks if you are in need!

What a fantastic storage facility! I had a large unit there for about two and a half years. During…read morethat whole time, they never raised my rent! Due to the top-notch security system, I never had any problems getting access to my unit. No one ever broke into it either. The system is set up where you have to input a unique personal code to even enter the property. Nice little protective measure, right there at the street. Then you drive to your unit, which can be either indoors or outdoors. Mine was inside, because I wanted a warmer, drive-up space for all my stuff. Having the car parked inside--right next to the unit--is very convenient. There are other features that keep everything secure. For example, the doors to the building housing the indoor units will not open unless a valid personal code has been input at the entrance gate. Also, the unique personal codes are linked to specific storage units. So you have to unlock and enter your unit, or else the system will alert an on-site employee. Translation: anyone who is not authorized to enter the property will be unable to gain access to any storage units. Even the people who have legitimate units can only enter their own particular storage spaces. Speaking of security, there are surveillance cameras around the property and inside the buildings. A little redundancy there, but additional layers of security and protection are always reassuring. And you can use your own lock, whatever you prefer. One unusual feature is that the buildings are tucked into a carved-out area of a hillside. That shields everything from the prevailing weather patterns coming out of the north, northwest and west. This makes for warmer conditions. Even during winter visits to my storage units, the 'icebergs' in the wheel wells of my car would start melting and fall off. This facility is situated right on the edge of a large commercial area that contains just about every type of store or restaurant you might need to visit. Closeness to Costco (~ 1 mile away) was helpful to me, because I was able to purchase some inexpensive shelving that helped me get my unit better organized. There's also a Salvation Army Thrift Store nearby. They accepted all my donations of furniture and other salable items when the time came to let go of certain possessions (yes it happens!) and get myself moved out of state on short notice. Finally, the people who work for North Star are very professional, honest and downright helpful. My thanks to you two--Alec and Albert--for the positive difference that you made in my life!

I have rented several storage rooms over the years. Some good, some on the verge of scary. This…read morefacility is clean and well taken care of. When I was moving things from the truck to the storage room there were several employees removing snow and ice. The person who checked me in was great. She took time to explain the facility and then walked to the storage room to make sure my access code worked and the room was acceptable to me. Overall, I highly recommend this place if you need somewhere to store your treasures.

Prices keep going up, yet they can't be bothered to maintain the facility. Really read the…read morecontract before you lease a unit. They DO NOT care about you or your items. Their "value coverage" that they force on you? It's not insurance, it's an indemnity waiver you pay for. They won't even cover damage from their own negligence per the agreement! I had damage to my items in storage, tried to contact the facility for a week before I removed the irreplaceable items to try and have them repaired. After involving the storagemart call center, I was only given a claims form that stated items must be reported damaged before being removed (which was not mentioned anywhere in the signed agreement), and a promise that someone would call me. When I finally made contact with someone calling themselves the interim manager, he took one look in the unit, to assess the damage to my remaining items I assumed. Seems they only wanted proof that the ceiling didnt have a hole causing the damage, as it appears that is the only thing they will cover. Now it's just shrugs and ignored emails. I have had this unit for years, never had any issues when Bruce owned it. As soon as storagemart took over, it has turned into a dump. No plowing, no repairs to facility, "climate controlled" units are a petri dish, nobody answers the phone, nobody cares. But hey, it's just irreplaceable baby pictures, right?

I've been in a few old and creepy storage facilities in my life....spider webs, a funky smell, dark…read morehallways....you know, the kind straight out of a CSI episode where you feel like someone's lurking behind you. But this place is GREAT! Very clean, fairly new, temperature-controlled, safe & secure, two large entrances & several large & well-lit walkways making it easy to access each unit (there's even a place to drive your car inside, which is a nice feature in bad or cold weather), dry & weather-proof (no worrying about the floors getting wet from slush or snow, even with the drive-up area), reasonably priced, very nice staff. Kevin is very helpful. Also, I'm a MAJOR bug-aphobe, and finding a storage place that didn't have creepy crawlies was important to me (especially when we were planning to store a couch and several boxes of clothes that didn't have the best lids). In the 3 months we've used Scott Co Mini Storage, we've only seen one dead bug, and I can't even be sure we didn't bring it with us on the U-haul. Highly recommend this place for your storage needs!

While the equipment and the standard rental rate etc is like any other U-Haul, be aware they charge…read morefees. My recent rental they charged me $20 cleaning fee, this is bad practice of this particular dealer. The other one on eagle creek did not do that.

You may not have any control over UHaul but the original quote came from your store when I dialed…read moreyour number. Things you don't have control over are the forty minute wait I had when I called UHaul. They have a text option for an "immediate response" but when I took the effort to use that while I was on hold the response was that someone would be with me in eight minutes. After 18 minutes somebody came on and dumped me before I had a chance to type something. But as you say, that is an issue with UHaul. Your issue is the bait-and-switch I got when your employee quoted me a rate and then misinformed the district manager when she discussed this with them. Anyone can make mistakes but if you don't own them and all you do is point fingers at everyone else you will never improve.On Wednesday I called for a quote for a 2-3 hour rental for the following Friday. She quoted me a daily rate plus $.79 per mile. When I brought the truck back he charged me $1.29 per mile and had added a liability waiver fee of $14.00. It may have been in the paperwork but he made no verbal mention of the higher weekend rate or the liability waiver (most insured Minnesota drivers already have this as part of their coverage) . Yeah, I should have looked through all the paperwork but it was busy so I wanted to free him up for the next customer. After a lot of screaming and an hour on the UHaul website/phone they refunded the unnecessary liability waiver that they jam on everyone without asking/mentioning but they didn't refund the mileage differential. Sure it's only $25 but I've never had this kind of problem when I've rented from Ryder Response: You may not have any control over UHaul but the original quote came from your store when I dialed your number. Things you don't have control over are the forty minute wait I had when I called UHaul. They have a text option for an "immediate response" but when I took the effort to use that while I was on hold the response was that someone would be with me in eight minutes. After 18 minutes somebody came on and dumped me before I had a chance to type something. But as you say, that is an issue with UHaul. Your issue is the bait-and-switch I got when your employee quoted me a rate and then misinformed the district manager when she discussed this with them. Anyone can make mistakes but if you don't own them and all you do is point fingers at everyone else you will never improve.

We are very happy with Ironclad Storage. It is very clean, safe and easy to access. The staff is…read morevery friendly. The manager Andre is so friendly and helpful. We have rented for over 3 years and the only complaint I have is the price raises yearly. It has gone up at least $40. Overall very happy.