I recently vacated my storage unit and reunited all my "treasures." North Star served me well for…read morefour years. There is great security here and I never felt like my possessions were in danger of being damaged by weather or being taken by thieves. Not only do you need a code (that you set yourself) to get in the gate, you also need a different one to get in the building itself where I had my things stored. The customer service here is outstanding and very professional. I never had any issues with trying to get in touch with someone on the rare occasion that I needed to. The storage areas are clean and very well lit and maintained, and it's one of the more reasonably priced facilities that I was able to find. Would highly recommend these folks if you are in need!

What a fantastic storage facility! I had a large unit there for about two and a half years. During…read morethat whole time, they never raised my rent! Due to the top-notch security system, I never had any problems getting access to my unit. No one ever broke into it either. The system is set up where you have to input a unique personal code to even enter the property. Nice little protective measure, right there at the street. Then you drive to your unit, which can be either indoors or outdoors. Mine was inside, because I wanted a warmer, drive-up space for all my stuff. Having the car parked inside--right next to the unit--is very convenient. There are other features that keep everything secure. For example, the doors to the building housing the indoor units will not open unless a valid personal code has been input at the entrance gate. Also, the unique personal codes are linked to specific storage units. So you have to unlock and enter your unit, or else the system will alert an on-site employee. Translation: anyone who is not authorized to enter the property will be unable to gain access to any storage units. Even the people who have legitimate units can only enter their own particular storage spaces. Speaking of security, there are surveillance cameras around the property and inside the buildings. A little redundancy there, but additional layers of security and protection are always reassuring. And you can use your own lock, whatever you prefer. One unusual feature is that the buildings are tucked into a carved-out area of a hillside. That shields everything from the prevailing weather patterns coming out of the north, northwest and west. This makes for warmer conditions. Even during winter visits to my storage units, the 'icebergs' in the wheel wells of my car would start melting and fall off. This facility is situated right on the edge of a large commercial area that contains just about every type of store or restaurant you might need to visit. Closeness to Costco (~ 1 mile away) was helpful to me, because I was able to purchase some inexpensive shelving that helped me get my unit better organized. There's also a Salvation Army Thrift Store nearby. They accepted all my donations of furniture and other salable items when the time came to let go of certain possessions (yes it happens!) and get myself moved out of state on short notice. Finally, the people who work for North Star are very professional, honest and downright helpful. My thanks to you two--Alec and Albert--for the positive difference that you made in my life!

Angie was very helpful,knowledgeable and kind! I would recommend and will recommend everyone to use…read morethis storage company and ask for Angie!

Facility - The facility is clean, secure and the climate control is top notch. I needed to store my…read more- well, everything, for a couple years. I was concerned about my books and photos when I found this place. I recently retrieved them, and not only were they undamaged by humidity, but very little dust was on any of my stuff. The carts are very helpful and the indoor loading/ unloading area is fabulous in inclement weather. HOWEVER, one or both of those doors seems to be terminally inoperable. I have been too the facility about 6 times in the last 2 years and side from the day I moved in, the doors haven't been fully functioning at any other visit. Also, I understand not having climate control in the "garage" area, but a fan of some sort is desperately needed when the weather is hot or muggy. It was hotter in there than outside this week. Staff - IS there a staff here? I've occasionally seen the woman who checks the storage area, but no one is EVER in the office. In fact, the office is always locked when I've been there. During business hours. Value - I knew the rate i started at was for a limited time. I expected one or two rent increases, but not several. Certainly not too the point that it doubled in less than 2 years. I wouldn't have even been upset at the price IF THEY HAD BEEN UPFRONT ABOUT IT. I know a couple people who also have units, the same size as mine, who haven't had any increase in rates and have been there over a year. The rate increases were not only unpredictable in timing but also in amount. Recommend? Yes, with caveats. The facility for storage i would recommend. The business practices... I would warn others away from.

Paula was very helping is showing us to our desired units, upfront with pricing and made the whole…read moreprocess very easy

Excellent customer service! Paula was super friendly and made everything so easy!! We have used in…read morethe past and will definitely use again if we need storage.

Buyer beware: They increased the price of my storage unit 50% after 6 months…read more An absolute scam. My storage container had scores of mice, incredible amounts of dirt and water intrusion, and I had to throw away several things in there that were damaged. Do yourself a favor and find another, more scrupulous vendor.

I love how easy it was to pick a storage unit, and have the lock & insurance all ready for me the…read moreday I went to move my things in! They were right on with exactly what size I needed for a 1 bd apartment. I like that my first month of storage was $1.00 dollar & only $15.00 dollars for my lock, that helped a lot considering move-out fees, renting a truck, ECT.... Not to mention move-in fees to rent somewhere new, with all the app fees, admin fees, deposits, ECT..... The Public Storage unit I rent from is in Burnsville right off Hwy 13 & County Road 5, it's drive-up access & it's conveniently located! I wish they were open later than 9pm, because both days of moving lasted until 10pm.....but other than that, they have been a good place to rent a storage unit from!!

Scam alert...This location is clean and the local staff is friendly but that is where the positives…read moreend. They raised my rate 88% in 2 1/2 years with a almost 40% increase after the first 5 months and a price increase of 20% every additional "11 months". 7/19/23- $132 Move in 12/19/23- $182 11/19/24 $204 10/19/25 $249

Prices change once you get there. I reserved my 10x10 unit on ground level. The manager called me…read moreto confirm my reservation saying they did not have any but would put me in a 10x15 for the same price. Then confirmed my move in date saying it would not be a problem. I show up on that date, they back out of the offer for the larger unit. Now I am a reasonable person and I understand if a mistake was made and can't do that, but I would also expect some attempt to make it right. I am here with a truck full of stuff on the verge of moving my residence and they offer me a 10x10 non ground floor unit for 50% MORE money?! No thank you.

I stored my household goods at Superlock Storage for 1.5 years, and they are very clean, safe, and…read moreprofessional. I had a twin mattress and box spring in my unit, unwrapped, and it didn't have any critter or bug damage. They provided pallets to help me set up my space and I felt that my belongings were very safe. They have a gated entrance, staff living on-site, and they keep everything clean - and in the winter they are good about plowing and snow removal. The price was also very competitive. I highly recommend this business if you want a convenient, cost effective, and reputable location to store your valuable belongings. I would definitely use them again.

From the owner: Self-storage facility with eight unit sizes ranging from 5' x 5' to 10' x 35'…read more Closed circuit video surveillance & recording. Code controlled automated gate access. Easy drive up access to all units. Tractor trailer accessible. Facility access hours 5:00 am to 9:00 pm. Professional on site management. On line account management & bill pay. Conveniently located in downtown Apple Valley. Locally owned & operated since 1986. Storage for cars, boats, snowmobiles, motorcycles, business or personal needs. Pallets available at no extra charge.

I would absolutely recommend I-Storage in Shakopee! I just had the best experience with Rebecca the…read morenew manager at this location. She took the time needed to figure out our problem and solve it, over the phone with me so I didn't need to go in to the store. She was a delight to deal with & I appreciated her help! Sincerely, Kellie D

The short story: Zero stars…read more I rented at iStorage in 2022 and then again in 2024-2025. If I could, I would give it zero stars. Personally, I would never rent at this location or any owned by NSA ever again. If you are looking for a good storage facility in the area, I found one within 15 minutes of iStorage with superior service, security, and cleanliness for essentially the same price. They even had a coffee station in the office, which was open and occupied by an employee. My expectations have been lowered by my experience at iStorage. The long story: When I first rented in 2022, the experience was fine. The manager at the store seemed experienced and was present during business hours. When I rented again in 2024, I rented my unit online. I couldn't get into my unit because no one was working there and the unit required a key fob. I found out the store didn't even have a manager at the time. In the summer of 2025, I needed additional temporary storage space due to an upcoming move. Here is how it went. - Rented a storage unit. Went to put stuff in the unit. The unit was locked and was not able to be rented. Had to postpone my moving day. - Manager offered to give me a different unit that was the same size. It was smaller. - Paid more for a unit that was larger than I needed. Went to check it out the same evening we rented it because we were moving the next day. It was full of stuff. Postponed moving day again. - Called iStorage the same night that we rented the unit to ask for a refund. The supervisor told me that someone would reach out in the coming week and I should expect a refund within the week. It has been 10 months. I have spoken to countless employees, called the company dozens of times, I still have no refund. There were other negligent and sketchy actions on the part of the company. Such as a manager who gave me his personal cell number, which was completely disconnected two months later. The lights in the building my unit was in didn't work for roughly the last 3+ months I was there and they reduced the security by eliminating the key fob system. The one redeeming quality that iStorage has is that their "storage specialists" are well trained on how to deescalate on the phone, but they really can't do anything to help, which is frustrating.

I've been renting there and have had issue after issue after issue. Even when my storage is paid…read morefor I can't access it because my code don't work. I've call 4x a day for 5 days straight leaving voicemails and haven't gotten a return call. Then one day I got in with someone and couldn't get out because the code was working again and the person staying there was very rude. Like they live on the property and I understand after business hours their off but if someone is stuck on my property im going to help them

I have been here since 2007 and have spent WELL over $150,000…read more In May my rent went from $950 to $1400. The outstanding location mngr and his two layers of outstanding bosses all quit two years ago around the same time. Everything has changed. It was a 5 star for YEARS!!!!