My friend referred me to check out Metro Self Storage in Eden Prairie as I am in need of an outside…read morestorage unit ASAP! I walked in the office, talked with Miss Ardis and she was able to secure an outside unit for me same day -- the last one -- I had my guardian angels watching over me!! Service was impeccable and quick. Miss Ardis and Mr. Mike were social, pleasant and professional to work with. I would definitely recommend this location! Great summer discounts and they also offer a referral program. Thank you, Sharon

very friendly service and accommodating to our needs! Would definitely recommend them!!read more

We keep our camper there and it's very convenient and the staff is awesome. It seems safe and we've…read morehad no issues with break ins etc.

They miss represent the size of their units. You tell them you have a boat to store and you need a…read more10x20 unit. No problem they say, when I went to put the boat in the unit 11 days later it doesn't fit in the door. The door was only 8 feet wide. When I told them it won't work they told me it was to late to get a refund. Knowing I was putting a boat in there if they told me it only had a 8 foot door I would have never rented it in the first place. The people there won't even return a phone call. Beware.

You may see that a representative left a comment on my previous review, but that was all they did…read more They did not reach out to me or make any attempt to remedy the situation. I have continued to have to use much of my personal time on the phone/on hold with this company. Several times I have been promised a check was in the mail, and nothing has come. Next week will be one year since I canceled my rental because TWICE they rented me storage units that were unusable. This company is fine if everything goes right, but beware, because if anything goes wrong, you will have to work very hard to have it corrected.

It is April 8. IM paid up until April 22.I received a bill from I storage for $245 in my junk…read moremail- pretty sneaky. Most people clear their junk mail folder. I paid 3 months in advance back on Jan 2021 for a bigger storage unit (ON THE SAME PROPERTY!) my mistake was telling them VERBALLY of our intentions: to move out of one storage and into a bigger one. I was charged over $50 for this mistake! I replied to email that we would be moving out before April 22 Ans that they had no permission to run our charge cards-I received a call from them stating that they didn't know what fees I was talking about. After 3 minutes in the phone I told him that I was not going to continue this conversation anymore And I hung up. Disgusting how some people make money- by screwing others over. highly dissatisfied and recommend looking elsewhere foe storage needs.

I recently vacated my storage unit and reunited all my "treasures." North Star served me well for…read morefour years. There is great security here and I never felt like my possessions were in danger of being damaged by weather or being taken by thieves. Not only do you need a code (that you set yourself) to get in the gate, you also need a different one to get in the building itself where I had my things stored. The customer service here is outstanding and very professional. I never had any issues with trying to get in touch with someone on the rare occasion that I needed to. The storage areas are clean and very well lit and maintained, and it's one of the more reasonably priced facilities that I was able to find. Would highly recommend these folks if you are in need!

What a fantastic storage facility! I had a large unit there for about two and a half years. During…read morethat whole time, they never raised my rent! Due to the top-notch security system, I never had any problems getting access to my unit. No one ever broke into it either. The system is set up where you have to input a unique personal code to even enter the property. Nice little protective measure, right there at the street. Then you drive to your unit, which can be either indoors or outdoors. Mine was inside, because I wanted a warmer, drive-up space for all my stuff. Having the car parked inside--right next to the unit--is very convenient. There are other features that keep everything secure. For example, the doors to the building housing the indoor units will not open unless a valid personal code has been input at the entrance gate. Also, the unique personal codes are linked to specific storage units. So you have to unlock and enter your unit, or else the system will alert an on-site employee. Translation: anyone who is not authorized to enter the property will be unable to gain access to any storage units. Even the people who have legitimate units can only enter their own particular storage spaces. Speaking of security, there are surveillance cameras around the property and inside the buildings. A little redundancy there, but additional layers of security and protection are always reassuring. And you can use your own lock, whatever you prefer. One unusual feature is that the buildings are tucked into a carved-out area of a hillside. That shields everything from the prevailing weather patterns coming out of the north, northwest and west. This makes for warmer conditions. Even during winter visits to my storage units, the 'icebergs' in the wheel wells of my car would start melting and fall off. This facility is situated right on the edge of a large commercial area that contains just about every type of store or restaurant you might need to visit. Closeness to Costco (~ 1 mile away) was helpful to me, because I was able to purchase some inexpensive shelving that helped me get my unit better organized. There's also a Salvation Army Thrift Store nearby. They accepted all my donations of furniture and other salable items when the time came to let go of certain possessions (yes it happens!) and get myself moved out of state on short notice. Finally, the people who work for North Star are very professional, honest and downright helpful. My thanks to you two--Alec and Albert--for the positive difference that you made in my life!

Wow! Older buildings, but clean, secure, and the staff is helpful, they do what they can to help…read more I just needed a space for a couple of months, but when I had trouble getting a truck to move, the office was very fair about the few extra days I needed. I just explained and they helped me out. Nice crew! Thank you.

From the owner: Self storage for business and residential customers.read more

Scam alert...This location is clean and the local staff is friendly but that is where the positives…read moreend. They raised my rate 88% in 2 1/2 years with a almost 40% increase after the first 5 months and a price increase of 20% every additional "11 months". 7/19/23- $132 Move in 12/19/23- $182 11/19/24 $204 10/19/25 $249

Prices change once you get there. I reserved my 10x10 unit on ground level. The manager called me…read moreto confirm my reservation saying they did not have any but would put me in a 10x15 for the same price. Then confirmed my move in date saying it would not be a problem. I show up on that date, they back out of the offer for the larger unit. Now I am a reasonable person and I understand if a mistake was made and can't do that, but I would also expect some attempt to make it right. I am here with a truck full of stuff on the verge of moving my residence and they offer me a 10x10 non ground floor unit for 50% MORE money?! No thank you.

Very nice and knowledgeable customer service agent. The process was so Quick and Easy. Thank you.read more

I rarely leave negative reviews, but my experience renting a unit here was frustrating from start…read moreto finish. First, there is no on-site staff. Everything must be handled through an app, chatbot, or remote customer service representative. If something goes wrong, there is no one available to help in person. When I arrived on the day I was scheduled to rent my unit, the gate access code didn't work. I spent time texting with a chatbot before eventually reaching a remote representative who was able to open the gate from somewhere off-site. The problems didn't stop there. I downloaded the Bluetooth app that's supposed to provide access, but that didn't work reliably either. At multiple points in the process, the technology failed. I was also surprised to learn that I could not use my own lock and that insurance was automatically added to the rental. The entire experience felt designed to funnel customers into a system with very little flexibility and almost no human support. The most frustrating part is that when things go wrong, there appears to be no straightforward way to speak with someone locally or resolve issues quickly. Storage should be simple. This wasn't. Multiple points of failure, no on-site assistance, and poor customer experience. Run, don't walk, from this facility.

I've been in a few old and creepy storage facilities in my life....spider webs, a funky smell, dark…read morehallways....you know, the kind straight out of a CSI episode where you feel like someone's lurking behind you. But this place is GREAT! Very clean, fairly new, temperature-controlled, safe & secure, two large entrances & several large & well-lit walkways making it easy to access each unit (there's even a place to drive your car inside, which is a nice feature in bad or cold weather), dry & weather-proof (no worrying about the floors getting wet from slush or snow, even with the drive-up area), reasonably priced, very nice staff. Kevin is very helpful. Also, I'm a MAJOR bug-aphobe, and finding a storage place that didn't have creepy crawlies was important to me (especially when we were planning to store a couch and several boxes of clothes that didn't have the best lids). In the 3 months we've used Scott Co Mini Storage, we've only seen one dead bug, and I can't even be sure we didn't bring it with us on the U-haul. Highly recommend this place for your storage needs!

While the equipment and the standard rental rate etc is like any other U-Haul, be aware they charge…read morefees. My recent rental they charged me $20 cleaning fee, this is bad practice of this particular dealer. The other one on eagle creek did not do that.

I recently moved with the move crew and couldn't have been happier with the move…read more The team was quick, knowledgeable and fantastic. I can't recommend them enough.

We used Move Crew almost nine years ago and loved them for our move then and loved them for our…read moremost recent move. They are organized, efficient, and bring an excellent variety of supplies. They work with you as you transfer one home to another or in our case storage. Our crew Kai, Zong and Bob were awesome! I highly recommend this company.