Had a great service experience from Reliable Energy today. Our service technician, Mike, showed up on time and was very professional. He explained the routine maintenance he was going to provide and the cost. He recommended a few upgrades we may want to improve our AC and heating system but did not pressure us to buy. He also detected a leak around a roof duct and he was able to repair for a small addition fee. Mike was a great, knowledgeable and polite technician. We will use this service in the future. Thanks again for the great service. read more

Reliable Energy is very good Our Tech was Michael E. and he was very thorough, knowledgeable and professional. Great service! read more

Had an simple fix for an AC heat pump installed 4 years ago. Called multiple HVAC companies and they gave me quotes over the phone and or said it would be a difficult repair. I thought was odd because the manufacture said most like it is an easy fix with a loose fan. Had Mike come out and he was friendly and knowledgeable and indeed it was an easy fix like the customer service rep said from the manufacture. Very reasonable priced especially since he drove all the way from Paramount. Will be using them again for any HVAC needs in the future. read more

To New Customers: Stay far away from this company. Their service is absolutely unacceptable. To Existing or Former Customers: I will be filing a formal complaint with the CSLB and encourage others to do the same. They installed a brand-new AC unit in my home, and it failed in less than a month. Since then, I've been given nothing but excuses and delays. It has now been over two months. They've stopped answering my calls entirely. This level of negligence and disregard for customers is outrageous! read more

BBB Rating Not Rated Reasons for rating This business is not currently rated. BBB has recently received numerous complaints against this business, and will issue a rating after it has fully evaluated them. Involved with fraudulent SCE MFES program. It is scam. Since 12.2023 DELAY DENY LIE. Lied to BBB to close out complaint. read more

It is with great pleasure that I write this review for reliable energy. on September 18, 2024, I had the opportunity to interact with one of their outstanding employees, Carlos Renteria. He arrived at our home on time and conducted an excellent assessment. However, what truly stood out was his thoughtfulness and professionalism. Carlos was mindful of my children, introduced himself warmly, and maintained a positive attitude throughout his visit. He went above and beyond, completing his work with a smile, which is rare and appreciated. Well, I don't have many people come to work on my home, I always take the time to acknowledge those who treat it with the same care as if it were their own-and Carlos did just that. He was polite, respectful, and took the time to explain everything in detail. His dedication and genuine heart shown through his work, and it was truly phenomenal to have such an individual evaluating our home. I would gladly welcome him back anytime. Reliable energy has been the most respectful and amazing company that I have come across. Sincerely, Dr. Wright read more

I have never worked with a company whose workers don't care about causing damage every time they come to install something. They send workers with the incorrect parts...on my time. The damage they've done is too much to list. Stay away! read more

this company was referred by EDISON to assist in conserving energy, the people that work here are so irresponsible and unreliable! Fail to contact customers back and no communication I was told someone would come to and they did not I was then transferred to about five different people who were unwilling to help to get scheduled given a number and then hung up on twice, when the phone rings they answer in a very low tone which makes them sound very shady and being transferred several times! WAY TO GO EDISON FOR FINDING SUCH POOR REPRESENTATION ON YOUR BEHALF!! read more

These are the worst people to have help anybody. I'm under the poor they came out, plashed some white shit on my furnace. Without telling me they were gonna do it then they're looking around my garage like what I have didn't even give me a filter for my furnace. They treated me disrespectful. The energy company needs to get rid of them. They used to be really good I don't know what happened to him, but they didn't do shit. read more

Unreliable company. We were on a Whole Home energy efficiency Program. We were accepted for the Program. This company discriminates who they want on the program. read more

0 stars Will be complaining to social gas company They were called to do evaluation for energy saving recommendations. They ended up turning off our heater in order to send a tech out for review. Our heater never had any issues prior to them coming. We are in the middle of winter with this weekend lows of 40 with elderly people in the house. I called them multiple times and spoke to the furnace department supervisor Oscar he was rude, trying to brush off on it being a government program and I should have expected that prior to signing up. Instead of addressing my concerns and trying to help he was saying this is what we have to do and you have to wait. Very ruse uneducated guy who ended up hanging the phone on me and canceling my appointment next week for the technician to come out. This is illegal and legal action will be taken. He willingly jeopardized my families health and well being. read more

Had the pleasure of having Jorge Gaytán come out to my house and to expection on my home for cooling and heating. Jorge was very professional and knowledgeable on question I had about things . Definitely happy with the company service thank you Jorge read more

Don't waste your time. We had an inspector come on Tuesday to check the wall heater, which had no issues. Two days later it's not working. Would not recommend read more

DON'T LET THEM WORK ON YOUR HOME. Had a worker named Francisco install a new water heater and he messed up our water lines. If we turned on our hose in our yard we got NO water inside the house, it was like it was completely shut off. Called to have someone come fix this & management was arguing with us saying our lines were already broken yet we have never had any issues until they stepped foot on our property. They sent 2 other workers who fixed that issue BUT NOW everytime we turn on for hot water, no water come out at all. Called again & was going back & forth with management again. Said they'll send someone out again but we'll see if they actually fix this read more

This is the WORST company that is contracted by SoCal Gas for ESA program!! DO NOT bother to deal with them as they don't have competent staff or professionalism. I see other negative reviews of the problems they had as well from this company. read more

I had them come out and check ducting because the air flow was weak. They replaced a 30 Section of ducting and it increased our air flow 100 percent!! I highly recommend there service read more

Oh my you won't find a better company to help you. My experienc started with Cynthia in the office . What a wonderfully helpful compassionate person. I have serious medical restrictions and she was so amazing to make sure the whole team work with my restrictions. When they showed up during this Pandemic, they were all geared up, kept their proper distance and their manner and care inside my home was PERFECT. Then came th work...really efficient! The next day a raging storm came and I thought the water leak was due to their cutting into my roof. They came out the very next day. AND it wasn't!!!! They found the problem and went the extra mile to reseal the broken seal from a DIFFERENT work done. THEY didn't have to do that. BUT again Andre and his team were JUST SO WONDERFUL!!!! You will be so happy if you need them to work on your house. read more

Reliable Energy - My house in BURBANK CA - Heating & Air Conditioning/HVAC Near Me - Paramount, California

I had service done with this company through the energy saving program through Edison they came out and installed the air conditioner unit. There wasn't anything wrong with my unit I just wanted to update the unit. However within 2 weeks their air conditioner that they installed was messing up not working. I gave two stars because besides no air the manager Guadalupe did call back so far she's been nice and sent the tech guys back to my home. When the tech guys came they flushed the system and were acting as if nothing was wrong I explained to them that it's not the unit it's the pipe and adapter they installed in the garage he then told me don't worry about that he doesn't know why the manufacturer made it. Umm the adapter is a key part in letting you know if it's about to flood or malfunction. Air came on few days later same thing happens no air coming out vents and yellow light is on adapter called again they come out this time I ask them to change adapter and explained what it was doing. he wanted to disconnect it I ask him why would he do that he then told me it's a lot of complaints about that adapter. But at the same time telling me that it's true about the adapter letting you know. I told him no I just want it changed not disconnected and hopefully it will work. air started working well now a couple days later same issue but this time it's dripping water and solid yellow light on and no air. I left a message now waiting on the company to call me back this time I need a tech that knows and wants to do job this will have to be redone pipe, evaporator, and adapter. Hopefully this can be done correctly it's over 100 degrees. I will give an update on issue read more

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So our A/C and Heating unit was installed in December 2022. This is with in the warranty time period. The air conditioner was not functioning properly. It was blowing hot air. I called Reliable Energy on Saturday and left a message. They didn't call me back so I called Monday morning at around 10 AM to find out if they were going to honor the warranty and send a technician out to diagnose the problem. I was happy to learn that a person would be coming by between 12 and 4 on Monday to troubleshoot the system. The person arrived and looked at the system. He told me he was an installer not a technician, and that I would have to hear back from the office. He wasn't able to fix the problem. I later called the office in the afternoon since no one returned my message. I was told it might take a day or two for a technician arrive. Days later a technician arrived and explained the thermostat wire used was 4 wire not 5 wire and that was the problem. He rewired the unit and told me the A/C was working. Before he left I let it run a few minutes and the A/C never produced cold air. This is after I tipped him. I told him the issue and he spent another hour or two troubleshooting the unit. He then told me the A/C required a new part for the blower. He ordered the part but it took two weeks for it to come in and finally install it. This all occurred during some of the hottest days of July. Luckily I had one bedroom that had a window unit air conditioner in it. I had to sequester myself in that room during this period of time. I think the company could have done a better job of providing service during a very hot spell of weather. The part they needed probably could have been expressed delivered but who knows. read more

Team was highly professional, responsive and thorough with their work. Christian was quick at diagnosing my mini split issue and provided options for us to assess. Competitive pricing and COVID safe. Will be calling Reliable Energy in the future for any HVAC needs. read more

Reliable Energy - AC - Heating & Air Conditioning/HVAC Near Me - Paramount, California

If I could give them 10 stars I would. From Cinthia to Andy, this company took care of my heating, and AC needs. They were timely, professional, courteous and I feel went out of their way to deliver and install an amazing HVAC system. Thank you Reliable Energy! read more

0 stars. I was referred by Edison through the Energy Efficient Program, Reliable Energy came out to replace one of my shower heads in bathroom, before it was replaced the shower worked, but after a new one was installed, water never came out, and some dude named Saul is refusing to fix his mistake, this is very unprofessional, and I will go above and beyond to not recommend this company, I a m in contact with the Gas company and I make sure Reliable Energy loses this account due to their not willing to repair all of their mistakes Deborah, Lancaster read more

Whoever came up with the name of this company has a sick sense of humour. Getting a new water heater was a 2-3 month nightmare. Just a few of the many issues: They lost my file, lying, couldn't get people to call me back, have different departments that don't communicate with each other, was supposed to also install a thermostat but didn't....reliable indeed! read more

We have nothing but amazing things to say about this company!! Jesus came over and was incredibly professional and knowledgeable and went above and above for us. He had his mask on the entire time and made sure we were comfortable. He fixed our water heater, installed a new water regulator, and installed new smoke detectors. He walked us through everything he was doing throughout the process. I am beyond pleased with his work and would highly, highly recommend him and this company! If I could give more than 5 stars I would. read more

I am so disturbed by the performance of this company . First they came out and fixed one part but wrote on the bill that other parts were needed, but they did not have with them. The heater worked for 1 day then reverted to original not working condition. I called to see if they had ordered the part..they had not. They told me to order part, my response..i had no idea what part to order..they told me they would get back to me. I waited for 2 days and then called the manufacturer and told them the parts that Reliable energy had written on the bill that were required. I didn't have part numbers, but they looked them up and i ordered them fed x so the heater could be up and running. I called over 15 times for the Reliable Energy to come back. They NEVER returned my calls. One time the girl answered and told me i was not in the system and I had no account. I told her i had a receipt from their company. She then informed me it could be their retail division. I called and left messages with manager, with retail division with wholesale division, with another girl who answered phone but alas...no returned calls. Finally, as it was freezing temperatures and it looked like after 4 weeks that no one could be bothered to call back, I had a handyman look at the heater. OMG, here I got the surprise of my life..when they told me the parts I ordered for $75 and fex x charges of $14.97 were no needed as it was only a loose wire. DO NOT BOTHER USING THESE PEOPLE...THEY ARE A WASTE OF TIME ...I AM SO SO DISAPPOINTED BY HOW THEY BEHAVED. read more

Pablo came to help me as I am disabled and came from Weatherization Program and was very kind, respectful, showed up on time and did repairs for me and I am very thankful for him. Sandy Talignani read more

Customer service is awful. Don't waste your time. Grace actually hung up on me when I was attempting to make an appt. She was rude and unprofessional. Call Shalom instead!!! They were so helpful and came out the next day, no wonder they have over 100 five-star ratings. read more

I was visited by Jose D. Castillo Feb 15, 2018, in my home and he made a paper application for attic installation. I've not heard from anybody since and so I've been calling, getting the run around, with promise that the application would be searched for and I would be called back, which no one ever does. I've made phone calls on 4/5, 4/17, 4/18, 4/23, 4/24, and today, 4/30. I've been told, by Jose, who seems to be the only one that wants my application to be processed ass he says he turned it in and has been paid for it, even though he's promised 5 times to call the office and then call me back, which he did today. The status apparently is that my information is not in the computer, explanation, Joe turned in a "paper" application. Was told K.C. is the manager who can track it down but she also has never kept a promise to call me back either. Jose says now that Judy Garcia, has my paperwork but was out all last week. Ron and Judy Garcia are the owners of this contracting company. There are others too, that you can go through it you're not getting anywhere with this company, REMCo. A quick internet search for Energy Savings Assistance Program socalgas will give a link to another company with a toll free number to call or to apply online. They close at 3:30pm Mon-Fri, so call early. It's now been over 10 weeks, and to date, nobody other than Jose can acknowledge or confirm that I have an application, not even there company cab acknowledge that they have any information about me. This is unacceptable and unprofessional. I will update this review pending any action taken by the company. Spoke to K.C. today, I called her, she said they can't find my application, was going to send Jose out again today to get a new app and expedite the processing. A half hour later they called me back, said they found my application, approved it and scheduled a contractor for next Monday. Apologized for not getting back to me. Upgraded to 3 stars for now, as they should've been more proactive all this time after this issue was brought to their attention, but I understand since Judy was out last week, but the issue was brought to their attention April 5th, so if the contractor does good work, I'll edit to 4 stars, I can't give 5 under the circumstances though. May 7, 2018, updated to 1 star because I went through a lot just to find out that the only thing they can do for me is to give me 2 sink faucet aerators and a shower head. I need insulation, but because it's a program paid by the gas company, the gas company is going to inspect and since I have knob and tube electrical in the Attic attached to the roof beams, they can do insulation. There house is 1941. Plus, they can't even give me weather stripping for my doors because I have a tankless water heater that has a lot of btu's, because they say if there's a gas leak, then salon the exterior doors will trap the gas. This is the gas company policy however, as ridiculous and illogical as the reasoning is, there's nothing you can do to get an exception. But, my main need was insulation, and while a private company will install insulation at my full expense and no gas company inspection, I can't afford it. read more

Reliable Energy - Take notes and keep accurate records! - Heating & Air Conditioning/HVAC Near Me - Paramount, California

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They came to my house as part of the weatherization assistance program. They said they would also change the furnace and windows as part of the program (only reason I agreed). Those were all lies just to get me to agree to have them put some weathering strips on my doors which now make my house even hotter in the summer. These guys are full of lies and when I call there office about my furnace, they can never give me a straight answer. Stay away from them. read more

Do not get this company to do anything!!! Their inspectors don't know what their doing , give you false alarm and think it's okay to laugh and say theirs nothing they can do and just cancel! First of all they will stop so many unhappy customers if they where upfront since the beginning rather than tell their customers you qualify and at the end they don't!!! WORST company ever as well with their employees! read more

Cesar from Reliable Energy came to our home yesterday and he was excellent. First of all, he wore a mask and made sure we were comfortable with his presence. He was super knowledgeable. Just a brief and uninformed description by me and he was able to diagnose the problem simply by looking at the heater and hearing me describe what was happening. He brought out some tools and confirmed his assessment. He truly is a gifted technician. He also did carbon monoxide testing to make sure our house was safe and to identify what more serious issues could be happening with my heater. He took time to explain everything to me as he did his work. And even more important than him being knowledgeable and dedicated was how nice a guy Cesar is. You could tell that he cared about fixing our problem because he cared about my family and our home. And that was after meeting just 15 minutes before. I can't recommend this company enough. Fantastic job, Cesar and thank you, Reliable Energy! **and I should also add that everybody who handled my appointments (I'll try to remember all the names: Alma, Nicole, Martin and Jeanette) were great throughout this process. Very professional and helpful customer service. Everyone represents this company very well. read more

I'm on the CARE program thru SCE, I guess SCE has-sub-contracted with Reliable for their in home energy upgrades. Saul came to my house last week to install my energy upgrades. He installed a new door threshold in my kitchen, he left my floor with a bulge at the door. He adhered my wall heater to the wall ( without my permission) with 2 metal bands. Put them on crooked and half-assed and damaged my stucco. He put a latch on my waterheater (again, without my permission) put it up with drywall and 2 nails, it looks so darn unprofessional. I would NEVER hire this company, they are totally incompetent !!! read more

This company installed an air conditioning unit and a heating unit in my home in 2018. Although the people were friendly I found out later that the work performed by them did not pass city inspection. I also found out later after I had a different contractor conduct work on my home that the work they performed on my air lack some of the ducts that we're supposed to be installed st the time of instillation. When I reached out to them to find out why the ducts had been completed they told me they were not told to do. How can you do a half job and not complete they installation. The customer has not knowledge of how this is to be installed because it is not their expertise. If I had not been getting new pipes in my bathrooms from a different contractor I would not have ever known that the job was not completed. This company was told by the city inspector to complete some other tasks which to date they have not done. Don't use this company you will have to pay someone else to redo the work and never get your money's worth with them. Brenda read more

To bad there's no negative stars to rate!! Their customer service is awful. All they do is transfer you to a voicemail, you leave a voicemail and get NO call back. They lack knowledge of their services and lack customer service skills. Smh read more

I highly recommend them! They came checked everything, changed whatever need to change. Upgrade my thermostate, changed all the doors edges to make sure we are not wasting any heat. If you lie to save some energy and do not know who to call, this is the place you should. Very happy with outcome. Thank you read more

If it was possible to provide a negative star I would. Reliable REFUSES to close out my weatherization paperwork for over 4 MONTHS and counting! WARNING: If you want your work completed timely don't bother with this INCOMPETENT company. My next complaint is going to the BBB. read more

The office staff is horrible. Amanda Estrada in particular has no clue. She provided wrong information to the gas company after she told me everything was ok. She neveeer returns calls and now she's got the girl who answers the phone just placing me on hold and hanging up. I really would like to get this straightened out with whoever is in charge, but I can not get past the receptionist answering the phone. Horrible customer service. Techs that came to the house were actually pretty good. Cant see them in business much longer with this kind of office staff. read more

We got assistance through the gas company, obviously there is a waiting period before your application gets approved. These guys were sent out to assess the work on our property and to qualify us, the staff was courteous, respectful and attentive to our concerns. I have not tried their other services yet, but willl keep them in mind and recommend them. read more

Yesterday, Reliable Energy came to my home to checkout all systems and to "Weatherill" my home for greater energy efficiency. I was so impressed. Not only did they show up a little early (which I love), Jorge was polite, considerate, extremely knowledgeable, skilled and taught me things I did not know. He wore full protection and worked quietly, quickly and efficiently. He did not leave a speck of dust or a trace that he had been there. Jorge was the BEST technician I have had the pleasure of working inside my home in the 20 years I have owned it. Five stars for Jorge and Reliable Energy!!! read more

Jose Castro came to my elderly moms house and was an Amzaing and very very helpful man. He installed shower heads, seals, and cleaned her heater and was very pleasant and she gave him 10 stars! Thank you for have such a great employee!!!! read more