Been calling to update ACH for an account on a property we help manage and it's been a nightmare. Called several times during regular daytime working hours, no one picks up the phone. Left messages. No one returns messages. After calling several times finally got an operator, who transferred me to the billing department, which went to voicemail again. Left a message no response. Such a simple task yet super time-consuming and very difficult to work with. Horrible service. read more

Lisa is the HOA manager for the Foothill Village Townhouses of Fullerton Association. She responds quickly to all the requests I send her. Thank you read more

Lisa is my property manager always there for our help she updated my car parking permit cancelation making the process easier fast professional and very efficient Thank you very much read more

Lisa Gross helped me with my parking permit and she was absolutely on top of it. Resolved within a few hours of submission. Awesome. Kumar read more

I am a homeowner in a once-beautiful property managed by Regent. They are unresponsive to maintenance requests, particularly regarding landscaping. There are dead and missing bushes. The ground cover has not been replaced for over two years and we have lots of bare dirt. Despite repeated requests, the landscaping issues have not been addressed. When it rains, there are large pools of water resulting in soil erosion. I do not not recommend Regent. read more

Extremely poor experience with this management company. Our HOA hired them for a year before terminating the contract--and for good reason. They completely mishandled a dispute with my neighbor, made decisions without notifying me or the board, and then sent me the bill. The plumber they dispatched charged an outrageous fee for a 15-minute diagnosis. I had to escalate the issue, and thankfully the board sided with me. Additionally, Lisa was consistently rude and condescending--an opinion echoed by several others who dealt with her. Strongly recommend avoiding this company. read more

The situation with the panties was never addressed at all. Thank God the pervert moved and started even stealing my underwear, I am in my late 40s and wore granny panties.. So at least that is resolved. There was a dog that barks non-stop that lives in our association. Many of the homeowners and tenants complained and sent emails. After two years I called and was extremely rude about this continuing disturbance. They finally did something, and the owners finally made their dog stop barking non-stop. Which is why I am adding a star. None of these situations were addressed because the pervert was on the board and the homeowners with the never ending barking dog was his friend. This association is obviously crooked, and the association cares more about their board members than the homeowners, and tenants that live here. After all these experiences, and having my underwear violated like that, I NEVER want to live in a HOA again. I strongly urge in no way to use this one; it is so corrupt and uncaring about their property's problems, it is really disgusting. I think it is absolutely disgusting that my son's ex was violated that way, and it was never addressed, but completely ignored. read more

I've been trying to reach DREW for the past month, and it is literally impossible to reach him. The WORST service of my life. I talked to Sharon, his supervisor, who very obviously showed her annoyance on the phone while I was upset and complaining. I've been waiting for a month just to get pest control out here, but this issue of not finishing the stucco on our wall has been around 6 months. It's ridiculous. After showing how upset I was today, I get a call from pest control right away. WHY COULDN'T THIS BEEN DONE a month ago and save all the drama????? By the way....I'm still waiting for a phone call from DREW, who is in charge of our association. Ridiculous. And this Jenny Lee, who you've been ignoring. You'll be hearing back from me until this job gets done. read more

Great service and response times. I would highly recommend Regent to others. We had a maintenance request and they handled it promptly.

Extremely unprofessional not caring at all and they don't care about anything refused to work with us regarding a late payment. They told me to go to the board. the board told me to go to this company. Reviews don't lie. Horrible customer service. It was your agency that began yelling at me which is why I asked for his supervisor The supervisor was worse than the first person. Again reviews do not lie. Maybe you should pay attention to customer service. read more

Thank you, Lisa Gross for getting our shared garage door get fixed as quickly as possible. Really appreciate it.

Bed Bugs did infest my house due to the negligence of Regent Association Services. The bed bugs lived off my family and caused us PTSD as we couldn't sleep. Regent, knowingly that they were at fault hired a termite control service for bed bugs. This was frustrating as they did not specialize in bed bug termination. When I brought up heat treatment, the agency tried to discourage me bysuggesting house damage will occur from heat treatment. FALSE! We hired OC Pest control who was the best. They took care of two rooms for $750 and cleared the problem. However, I had to meet the board (regent services) to present my case as to why we should be reimbursed for the payment. The board then decided that the owner, per the tenant who dumped the illegal items, needed to pay in full. We were lead under the presumption that this would be mandated by the board of Association. This was not case, and we have still yet to be paid. We reached out to the association several times to no avail. They will not help us regain or recover the money owed to us due to their negligence. This association is inept and run by gangsters. Go else where with your money. read more

Just another incident where this condo management lacks any urgency to fix any issues even though you pay your dues on time. Notified Regent of shed deterioration and needing stucco repair back in June 2021. It is now end of October and still no action. They had the time to reach out and take pictures about a torn screen. Which we can close the window and it's not too big of a concern. The shed on the other hand has yet to be repaired and it has rained a few times since I notified of the shed needing repair. The shed is now further damaged due to lack of action from the HOA board and Regent. Even though they already advised it is there responsibility. The WORST HOA management. Don't ever have them manage your properties. read more

If I could give them a Zero star I will, I just had a conversation with Sharon O'Connell, Director of Regent Association Services formerly known as Gramercy Park Owners Association, she was rude, condescendent and did not care about customer service. If you are planning to go on Association stay away from Regent Association Services formerly Gramercy Park Owners Association they will put a band aide to fix your property when an issue arise and will give you the round around, they only care about your money On about 01/28/2021 sent the fist email to Julie Cardenas, I enclosed pictures of the stucco falling off from the wall, (previously the job was done really bad and it caused to the stucco to fell off the wall), and to this date; the wall has not been fixed, the hole keeps on getting bigger and bigger, I did sent another two emails and several phone messages, to Julie Cardenas last phone call was done on March 16, 2023 because Julie never answers her phone, nor she returns phone calls. Today, I called again asking to speak with someone a live, Wendy answered the phone, but despite my request to speak with someone in person I was transferred to a voicemail, called back got on hold for 20 minutes and again Wendy transferred my phone call to a voice message (Sharon O'Connell) left a voicemail expressed my frustration, then I called again and after 10 minutes Wendy finally transferred me to Sharon O'Connell. I expressed my frustration to Sharon O'Connell about the poor service but instead Sharon said to me "Well people can not answer their phones right away nor can call right away. And what about the emails? I questioned her Sharon proceed to question me if I had attended a Board Meeting, (for the record I have done it before but there are a bunch of politics that they would not allowed me to stay until the end of the meeting, besides what does this have to do with Regent Association staff not returning phone calls or emails? Then, Sharon O'Connell said in a condescend tone of voice " well it need to attend a Board Meeting" really? to what I answered: "so is taking since 2021, 2022 and 2023 for the Board to approve to fix the wall?" then Sharon proceed to brushed me off. Also, on about 02/14/2023 I submit a request for approval to for new windows for my home and to this date, I have not received a response, I submitted pictures of the windows, measurements, fill out the form and I was told to wait until the next board meeting, the next board meeting was on 03/10/2023 and to this date; I have not received an email, letter or phone call from Regent Associations about the approval. Sadly I am stuck with Regent Association Services read more

i never write reviews ever. Andrew at regent has no professionalism. He put me on speaker and broke up the whole time. I told him mutiple times and he did nothing. Coudlnt get a headphone or anything and told me that what i owed wasn't a ton of money. I found it so rude that he told me what is or isnt a lot of money. Spoke over me and every i question i had squashed . So stressful . I just hate the place that i live even more and i hate this agency . Its so frustrating and they cant even use the web portal correctly. They never respond . If i could give zero stars to this company i would . I hope no one has to interact with these people every again. read more

Hi. This is to note that Regent Services has helped me again. Lisa Gross who is my contact is always there to bounce questions off of and has a way of making things happen in a timey manner. She has been instrumental in helping me get parking for a rental car while my actual permitted vehicle has been in the body shop. She definitely deserves a raise in my humble opinion. I have known her for over 4 years and the quality of her work has gotten better during that period of time. Thank again Lisa read more

Lisa Gross has been so helpful in helping us deal with our HOA's patrol service. We appreciated her no nonsense approach and her ability to get us answers we had been waiting months for in mere hours! Property management takes a special person, Lisa is that person! Grateful for her help and happy to be sharing our positive experience. read more

Still feel the same about my original review, this company is TRASH AND CONTINUES TO BE TRASH. On top of that, the reply I got from the company was very elitist asking me what I want free?! Doesn't surprise me though perhaps they are misled by my last name and assume all Latinos want everything free. To the individual who replied try and be modest next time and ask what it is that you can do to remedy the problem instead of being a SNOB or coming across as a snob have a little more respect for others. read more

Regent Association Services - Instead of asking why they can do to make things better the "owners" reply was so elitists but honestly it doesn't surprise me. - Property Management Near Me - Tustin, California

Trust the reviews. I'm aware that HOAs in general can be a struggle but this HOA exceeds everything I've read and heard. They are nit-picky, unreasonable, and disrespectful. I won't be surprised if they're found to have carried out discriminatory practices towards some residents. We have been arguing for almost a year over a furniture on our patio that's supposed to be none of their business. Their fees are exorbitant especially for all the unnecessary things that they do (or don't do). Our community has a significantly high resident turnover rate. They lack empathy, decency, respect, and competence. We have lost many hours, weeks, and months trying to follow their unreasonable and sometimes imaginary guidelines. Dealing with this HOA will never be worth all the positive things you can get from a house - it is a traumatic experience and it will eat you from the inside out. read more

They wrongfully towed my vehicle when I was out of town. Apparently there was a sign posted that no parking over 72 hours which is 100 yards away from where we were park. 72 hours!! Basically means you can't go out of town for more than 4 days which is what we did and they towed our car!! I will be taking them to court! This is ridiculous we had to pay $300 to get our car out because of them. Pam Bender has been no help and has been quite rude! So unprofessional read more

They are unresponsive and simply do not answer to emails. They have no follow through & PROMISE they will get back to you & never do. If you are an HOA looking for a property management co, PLEASE do yourselves and your residences a favor and do not do business with Regent. read more

Our association recently changed management companies to Regent and what a colossal mistake. The care of the association's [rp[erty and concerns is abyssal. Sidewalks are dirty; trash enclosures are filthy; bird crap lines the pavement; errestrial pulmonate gastropod molluscs are openly copulating on the grass; and the appearance of our community has gone downhill rapidly since this organization took over. We are an embarrassment to the city of Orange. read more

The worse managment company ever. They fail to respond to any telephone calls. You cannot log on to the website. Don't even bother hitting the help button you will never hear back if you send a message. Late fee because you cannot make a payment online. The worse. And they nickle and dime you for everything-they charge for postage and envelopes. read more

Regent Association used to be CMC check out their old yelp http://www.yelp.com/biz/cmc-community-management-company-santa-ana Changing their name has not changed their service at all. Property Manager was incredibly rude and says he holds no responsibility since the board of directors is in charge of decision making. Then I do not understand why his name is the contact name for us. read more

Hi ... to whomever at Regent reviews yelp input. I own 2 properties in Chateau Blanc, a property in Fountain Valley for which Regent provides management services. Lisa Gross is the property Mgr. Periodically, I have had various needs for Lisa's assistance. The most recent such need was to assist in obtaining a parking sticker for my tenant in my property at 10071 San Juan Ct - Chateau Blanc. OC Patrol (The "Parking Nazis" there) operate a dysfunctional business, and their communication skills and general operational aptitude appears beyond HORRIBLE. After submitting a fully documented parking sticker application, OC Patrol (whom I know has no business relationship with Regent) would not approve a parking sticker application that was 100% complete for over a week to keep them focused. Lisa made this horrible experience very workable. Incidentally ... Lisa had to provide like guidance to OC Patrol in a previous parking sticker application (similar situation). Please understand, Lisa is not bending any rules here ... Lisa is sharp, understanding and gets to the bottom of issues. She is both very helpful and is a valuable asset to Regent. John Zimmer - property owner / 10067 & 10071 San Juan Ct / Fountain Valley, Ca. 92647 read more

This review is for Cesar who works in A/R and is an escrow coordinator. Although I cannot comment on others working in this community (if I did... This may not be a 4 star review) but I don't want to punish EVERYONE who works here so here it goes. My husband and I bought our home and discovered that this company was our management company for our community. We had numerous questions and Cesar was our first point of contact. Thank goodness (after reading some of these reviews...). Anywho, he is so professional and highly responsive and he goes above and beyond to try to help or point us in the right direction. Thank you Cesar for being so great!! It def helps cut down on some frustrations. read more

Terrible!!!! Duan Hutt the property manager at the Huntington Bayshore is the absolute worst! He gave people access to the building, key fobs who were not on the lease which then ultimately led me to have to evict because they claimed residency!!! He and management completely do not care I would run far away from this company read more

For about 4 years I worked with Ms. Julie Virgen at CMC (Regent has since purchased CMC). Ms. Virgen was our HOA manager. She was always respectful to homeowners. Very professional, always on time to our HOA board meetings, and took accurate notes for drafting the minutes. She speaks Spanish and was quite good dealing with HOA issues, understanding our financials and delinquent dues collection process. Unfortunately for us, our HOA parted ways with CMC, through no fault of their's. As the current president of a Condominium HOA, and the owner of rental condos in 4 other HOA's, I have considerable experience dealing with both homeowners, renters, and property management companies. Overall, I would strongly recommend Ms. Virgen and CMC (now Regent) for Association Management. read more

Worst property manager ever. Doesn't return phone calls, let's issues drag on. Has no clue on really how to get competitive prices from vendors/contractors. They turn around and ask board members for contacts. This is first hand knowledge, that's why I wrote this post. Contact was made with the owner and his team, they failed to follow up. Maybe the owner should take his own advice and follow up with his clients. read more

I am on the board of the Montecito Home Owners Association. The purpose of this note is to share my experience in working with Jay Wilson. From my first meeting 3 years ago, I have come to respect Jay's professional leadership as the community manager. He has been excellent in using his vast experience to advise the board on how to run the Association in an efficient and effective manner. On matters of communication, he always returns calls in a timely manner and has prompt follow up in matters affecting the community. When the board makes a decision, Jay acts quickly or provides a timeline for completion. The relationship between Jay and each member of the board is one of respect, jovial interaction and mutual dedication to the betterment of the community. It is a pleasure working with Jay and I look forward to continuing the friendship which has grown out of getting to know each other as we navigate through the expectations of homeowners and working with vendors. read more

I am writing this review in appreciation for the outstanding care and customer service given to me as a resident of Hampton Court in Orange, CA. Lisa Gross is the Regent Association Services Customer Manager for our community. Each time I call her to address property situations, she returns my call right away with an answer to help resolve the issue. Her attention to care and service is excellent. My last request was that tree branches from a neighboring condo community be trimmed as they were hanging over into my patio. She called the customer manager of that condo community and he, Steve Humphrey of Depot Walk, gladly agreed to have his landscapers trim the branches. This is great customer service on the part of both managers. Thanks to Lisa's on-going attention, all Hampton Court outside areas are clean and kept up to date. The landscapers for our community take pride in their work and it shows. It is a pleasure to live in Orange and Hampton Court. I give much thanks to Lisa, and all others in customer services who help make this such a nice place to live. read more

Attempted to contact Corky multiple times from OUR VACATION. One would think it would be difficult to reach us but after messages left, failed calls to the office, we have yet to get TWO questions answered. We have not had the decency of a call back, a message, nothing. After SEVERAL calls, the ONLY live individual answering the line was some who merely transferred our call to voicemail. This is very disappointing. read more

I'm a homeowner at one of the communities they manage. They keep the property looking clean and nice. I've had to interact with them only twice and both times they were responsive. The second time Sarah Hawkins was helpful in remedying a wasps' nest on the property. read more

They changed their name to escape bad yelp reviews, but the company is the same people with the same service. You can read my previous reviews at the old listing. http://www.yelp.com/biz/cmc-community-management-company-santa-ana I still don't get any phone calls or emails answered. Almost every single time I call, it goes to voicemail. I leave a voicemail, but it never gets returned. I wait a week and write an email. My email never gets returned. I repeat this process every other week. The only time my HOA director picked up she immediately transferred my call to someone else who also didn't pick up their phone. I didn't even get to speak to her for more than 2 minutes. When my significant other calls, the director was apparently very rude and hung up on him. My garage is still flooding and it's been almost 2 years since my first complaint. They put bags of dirt in front of my garage, but the placement was wrong. It made a 4 inch pool of water in my garage. The water also mixed with the dirt and made a muddy mess inside my garage as well. They tried the same thing last year, and I told them it didn't work but they wasted money trying it again. Other houses in my area are sinking and their foundations are warping. It seems like my house is getting worse and worse because even with light rainfall more and more water is collecting in my garage. The pool is always dirty. To make matters worse, our HOA fees were raised again. I'm pretty sure John's review is fake because he copied the exact same review from the previous page. read more

If I could give this company any less stars I would. The way this company is run it is amazing that they are still in business. The management skills are sub par and their efforts to correct any billing issues or discrepancies is non existent. Andrew Wynsen, CMCA is absolutely useless, if you ever have to deal with him, move on, find someone else. he is incompetent and flat out rude. They have lost 2 of my payments and I even sent them proof one was delivered. yet, they sent my account to a law firm after 22 days late. Not a phone call, not an email, nothing stating a payment had not been received. Andrew runs the collections department and not once did I ever hear from them. I am new homeowner in one of the communities that they manage and after 6 months they are still yet to send a single bill for the HOA. read more

If I could give zero stars I would. The owner of this company is beyond unethical. When our association left their company for multiple instances of horrible services he held our reserve monies because they had not received a last payment which was an accounting error. Shameful. read more

I read with great amusement the association's response which stated that neither the board nor the association was negligent in this matter as they relied on their experts. In fact, I actually asked Andrew Wynsen, our community's representative at the association, for the contact information of the landscape company who placed the mulch, so that I might also pursue a claim with them. He refused to provide that information, as you can see in the email exchange. So, it is very interesting that they are only now trying to shift the blame to the landscaping company. By the way, the judge obviously found that the landscaping company was acting at the direction of the association, or he would have denied my claim of negligence against these two parties. Legally, they were found negligent, and their continued denial of this fact only serves to illustrate their lack of professionalism and competence. Andrew Wynsen xxx to: brian xxxx date: Mon, Sep 21, 2015 at 11:59 AM subject: RE: Can I get the landscape company's contact info? Brian, I have already provided instructions to the landscape company re: mulch up against the buildings. I am not sure why you are requesting their phone number. They vendor is an Association vendor and you cannot direct them yourself as to maintenance. ANDREW WYNSEN Community Manager REGENT ASSOCIATION SERVICES 2740 N. Grand Avenue, Suite 200 Santa Ana, CA 92705 From: brian xxxxx Sent: Monday, September 21, 2015 11:54 AM To: Andrew Wynsen Subject: Can I get the landscape company's contact info? Andrew, Please provide the contact information for the landscape company the placed the mulch in front of my unit (#83.) Thanks! Brian read more

I have been living in my community for two and half years now, things seemed to be okay until I had a leak in my home. Lorna is our property manager. She does not answer calls, she only answers to emails. She does not care for the homeowners because it is not written in the CC&Rs. If a problem does arise from an issue that was brought to her attention, but was not resolved, she will point her finger at the board members. She put out a work order to address a pipe leak in my unit. The plumber did not call or provide a business card. They found me at fault and they said their attorney reviewed it, but would not provide the techinician's report which took me a month to get and the plumber wrote the incorrect part, but the owner of the plumbing company said it does not matter. The restoration company (911 Restoration) that she put a work order for, did not even follow SQ 1403 (South Coast Air Quality Regulation). My unit was built in 1971. They did not test or assume there was asbestos. Lorna said it was the homeowner's responsibility for obtaining the test. The testing for asbestos is required by the insurance company from the restoration company before any water damage restoration or mold remediation can begin. I also had mold in my unit that the restoration company missed and he told me, Lorna did not put it in the work order. When I asked her about it, she said the board knows about every leak in the community whatever that means. Every leak? I also had mold growing from a leak in the ceiling of my garage that took the roofers 3x to correct and is still unfinished, it has been over a month and going on two months now. She sent out the same restoration company to remediate the issue except this time, she left out the clearance report. If I never had asked for it, I doubt it would have been provided to me. Who knows how it would been handled later on, probably to the effect of "it is the homeowner's responsibility". I also asked if there was any warranty on the remediation, she responded by saying, "I am not a mold expert, but why would you think anyone can guarantee that". Warranty not guarantee. With the history of the vendors she had sent to my home, I preferred to use my own and that was denied. Another issue I realized is that Lorna only works with one plumbing company, one restoration company, and one roofing company. I tried reaching out to Lorna's manager, Sharon, to no avail. No response to my phone calls, and no response to emails. I guess this is a company wide practice. Doing what is right for the homeowner is not on Lorna's agenda, or if it was, she would know the work process of her vendors, set the expectation, and would follow up, but she does not care so her vendors do not care, hence they all point their finger at the board when something goes wrong and tell the homeowners they do not know what they are talking about. I have come to realize, people who do not like questions, are the people who do not do the right things. read more