I want to take a moment to acknowledge Justine Ross @ Sails Properties exceptions for attention to detail and intention to per customers needs. continues to go above and beyond. Thank you again , its always a pleasure read more

Sail Properties made moving so much easier for me. The minute I connected with Julene with Sail Properties on a potential rental, I felt at ease. From the initial showing, the application process, the move in checklist, and following up to make sure everything was okay, she was so encouraging and caring that my stress level decreased significantly. After a month I had a small maintenance issue. The online maintenance request was very simple, straight forward, and most importantly extremely prompt. I hope I will continue to have the opportunity to work with Julene and Sail Properties for many years to come. read more

First of all, we have rented a property from Sail for 8 years, and have always had excellent experiences. Some of the staff have here since we moved in, others are new. That being said, everyone at Sail is "top tier" professionals. The absolute best. Recently, we had a big maintenance issue ( the whole house needed the ceilings skimmed) ; anyhow, after getting owner approval, the contractor hired turned out to be an unusual sort of unprofessional. Without going into all that craziness, let me just say the way Justine from Sail stepped up and resolved the issue was phenomenal. What was keeping me up at night (yes, it really was) suddenly turned around with their amazing replacement contractor, Tim. He was nothing short of a one man team worth 5 men. He was considerate, honest, and reassuring the entire time. He finished our ceilings, with me at ease. Sleeping soundly. I can't say enough about this property management company. Sail Properties, has been the best since the day we moved in. A truly stellar property management company. read more

We have experienced several property management companies over the years leasing our current property. Sail Properties has been the best. Responsive, reliable and they go above and beyond to make sure their tenants are taken care of. read more

I have lived in my apartment for 14 years, the last 3 we have had Sail as our property management company. We were notified that our annual walk through was coming up on a certain date, which I needed to put off for a week due to company from out of town. Justine was extremely understanding and we set a date/time that worked for both of us. I had never met her before, we have had different people the previous 2 years. When Justine arrived, she had a huge smile on her face, was extremely personable, and kind. I'm huge on people's energies and she brought a positive energy when entering my home. I felt like I had known her my whole life. She made the process painless and actually kinda fun! We vibed and not once was I nervous around her. Thanks, Justine for coming in to my home with such an amazing attitude and kindness. I'm soooo looking forward to next years walkthrough!! read more

Justine is an amazing asset to Sail Properties! I was nervous about getting new property management but I'm freshly relieved. I needed work done on bathroom & sliding door. All were completed fast & w/amazing communication. Thank you Justine!! read more

I've had the opportunity to work closely with Curtis at Sail Properties, and he is one of the best property managers I've worked with. He is professional, highly responsive, and communicates clearly, which keeps every project running smoothly and on schedule. Curtis is extremely organized and detail oriented, and he takes a proactive approach to solving problems before they become bigger issues. What really stands out is his integrity and commitment to quality he genuinely cares about the properties, the work being done, and the people he works with. He holds a high standard and makes sure everything is completed the right way. That level of consistency and reliability is hard to find. I appreciate the working relationship we've built and look forward to continuing to work with Curtis and Sail Properties. read more

These people are scammers--do not try to rent a home from them. They charged us an application fee, and we went through the process. My actual credit score is 744. But they lied and told me it was 619, clearly just to avoid giving us the property. I even contacted TransUnion and paid to pull my credit report--it showed exactly what I said: a score of 744. I sent them the proof. But then, they made another excuse and said, "We're now reviewing someone else's application instead." So please, do not deal with these people. Do not try to rent anything from them. They are dishonest and manipulative. I asked for a refund, and they refused. Save yourself the time and money--stay away from them. read more

Oh gawd. DO NOT DO BUSINESS WITH THEM. I'm a local resident of downtown HB. So many of their clients have issues with them. I fired them as a property owner. I've known renters that have had their security deposits unfairly deducted for ticky tack items. I personally had to sue them. AGAIN!!! STAY AWAY FROM THEM!!! read more

I was nervous for a new property management and an inspection just because we had terrible experience with our old property management. But Justine was absolutely amazing and super friendly! She was so helpful and professional! She literally put my mind at ease! Very happy with how fast they're with getting their workers out here to get quotes on the work that needs to be completed. Thank you Justine!!! read more

Justine was a very friendly and incredible personality. She made sure we felt very comfortable with her and the company she works for, looking forward to continue working with her and the rest of the group. read more

quick application & move in process, very efficient. Julene was very professional, answered all my questions promptly & made our move in very smooth. read more

Justine was thorough, professional, and friendly. We know that when a request for service or maintenance is made, it will be handled quickly and with care to the home read more

I just want to thank Curtis for everything! He did a tremendous job with communicating back and forth, making sure that we are satisfied with what we were looking at and paying attention to every little detail that we were asking of him before moving in to our apartment! You guys got a good one on your side! read more

I just have to share Patricia and her team freaking rocked it!!! I reached out to her and her team last minute as I had a very small window where I had people available to help me move only a specific day as I've been temporarily handicap & injured from a work injury on top of being really busy with work. She reminded me the property was going to be available on 12/13 as they had prep work to be completed but my only move in date was 12/10. She rounded up all of her contacts 2-3 days prior to that date to not only get me approved but got all of the trades in to complete all of the touch up work needed for move in. Patricia worked after hours which most won't do to make all of it possible and I'm super grateful for her and her team I'm loving my new place and would like to say thank you to all parties involved! read more

DO NOT RENT FROM THIS COMPANY! they are terrible and cannot address an problem to save their life. We had a major water damage event where a prior repair to us moving in was not done properly and when it rained water pooled over the ceiling in living room eventually giving way. major damage to home and our furniture. We asked to move out for a month because the home was wide open exposed to the elements and we were denied this. forced to live in a wet freezing home and pay full rent. I have all pictures and documentation. the company never helped in any capacity and acted as if it was not a big deal. They are trash please be aware property in question was 118 18th street Huntington Beach. read more

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This is the most dishonest and shady property management company I have had the misfortune of experiencing. They lie, change lease agreement and if you complain about anything it's ignored. I have had black mold the whole time I've lived in one of the properties they 'manage'. Stay far away from this shady-ass company!!! read more

They are a horrible management company. They will lie and keep your security deposit at move out. Create fake pictures. Do not trust this company. I lived in one of their units for 1 year and got ripped off 1,709 dollars while the unit was in perfect shape. They created lies to take money from the deposit. Be careful read more

This rental company is ran by incompetent and stubborn owners . Jacob and Carrie are not someone I will ever rent from again. Company has very high turnover rate... I wonder why.. contractors don't fix things only put bandaids instead of fixing. Got stuck with 200$ charge after outlet started fire in my room while I was sleeping. Very poor communication by Karen. Contractor said I shouldn't be getting charged but they insist on charging me for something I could do myself for 5$! DONT RENT FROM SAIL read more

Great service made the transition smooth and answered all my questions. Always available when I needed to call and was never annoyed at any small questions 10/10 read more

I've been in Sales for over 15 years and from my experience it's rare to find a customer who cares about their vendors as much as they do about their customers. Hannah is just that type of customer and I am lucky to be part of her vendor team. Every interaction I've had with her has been amazing not only is she quick to respond to my questions or concerns. But she is also very well-organized and detailed oriented. I've dealt with Property Managers for the past 6 years and I can tell who cares about their customer's properties and tenants. Hannah is one of those property managers that go above and beyond. You can see it based on the hard work she puts behind each work order she sends me. When dealing with customers, tenants, and vendors it can get a little messy. But somehow Hannah has made every job we've done together a breeze. Thank you, Hannah H! read more

I was looking for a business property and throughout the process, I spoke with a few people who were very helpful. However, I did spend most of my time speaking to Patricia. She was very helpful and informative, her communication with me was clear from the beginning. I appreciate how responsive they all are. Any time I had a question they were ready to help me out through out the whole process. read more

Working with Patricia has been an absolute pleasure. She quickly and efficiently has answered every question and has walked with us through this journey! Sail Properties are fast with return phone calls and address maintenance issues so fast! read more

The Sail Properties team are wonderful! Kari was able to answer all of my maintenance questions quickly and throughly.

As an established restoration company locally in 3 counties, we have the opportunity to choose who we offer our services to. It is our pleasure to have been working with Sail Properties for several years now and we greatly appreciate our relationship. It's nice to work with a company that is honest, ethical, and extremely professional who treat us, a vendor, as good as they treat their clients! We are always extended with great communications and very timely responses from the entire team at Sail Properties. I would like to personally thank Hannah, Jacob, Richard, Elsy, and everyone else on the team for all their dedication to their professionalism. At the end of the day, it's nice to work with people who show respect and truly care about other people and who are not "just doing their job." These are the kind of professionals that we choose to team up with! For anyone in the market looking for the best professional help and guidance with their Property Management or Real Estate needs, all of us at SoCal Flood Restoration & Design would highly recommend Sail Properties! Thank you again Sail Properties! Tony R Account Executive SoCal Flood Restoration & Design read more

This has been my property management for over a year. I am constantly pleased with the way they conduct business, and facility communication. Any issues have always been fixed promptly and kindly. I would definitely recommend this company to anyone looking to rent. Very pleased :) read more

The worst property management we have ever experienced. I can't even put into words how horribly they treated us. We rented a home that had a roof leak and they sent over a very incompetent contractor to "repair" they ended up ripping out the entire ceiling of our living room during a rain storm and left us exposed to open rain flooding our entire living area freezing cold soaked and ruined our furniture their contractor tried to patch it with a tarp taped to our ceiling......we had reached out to them multiple times explaining it was inhabitable for us and our 4 small children and would like to go stay somewhere else until it was fixed and not pay rent those days they only agreed to a very small rent credit that would not even be able to get a place to accommodate our family it was a complete nightmare their contractor even stole my rug after it was soaked and I asked for it back with no response I asked if they could replace my rug and couch they said no we were out thousands of dollars and they only said oh well sorry about the problems we even tried to make a claim with renters insurance and were denied because it was them at fault for our damages anyways I could go on and on about how terrible it was but that's a simple intro to it read more

Finally making a review after a year of moving out i can now speak the truth of these unprofessional people!! They are bullies, careless & rude! They treated us like low class citizens & rode off all our concerns. They only cared about the evil landlords & never followed the legal rules of california. Anytime we voiced concerns they told us to just move if we didn't like how something was handled. I lived in my apartment for 8 years and once they took over it was horrible. They never fixed any of the issues such as mouse infestation, floor falling apart, & constant water leak in our garage. I loved my long beach apartment but b/c of sail properties & the neglectful landlords we decided to move. Thank God we moved into a home we now OWN!!! so greatful I will never have to deal with a landlord or property management again!!! EFFFFFF sails properties & everyone who works there. U guys r the worst.. and so are the lanlords.. read more

Richard was amazing! He went out of his way to show us the property several times. Worked with our schedule. He was very helpful and communicative. read more

Sometimes it feels like the stars are in alignment and the universe is smiling at you! That is a good way of describing how my wife and I feel about the good work and support we have received from Richard Rule at Sail Properties. Richard is the property manager for a home we have been renting since January. From the very start, Richard has provided reliable support and advocacy when we have questions or when needs arise. Richard has earned our trust and respect. Last month, we decided to look for a home to purchase and asked Richard to be our agent. We were confident that his expertise would be helpful during the purchase & sale process based upon our past experience with him while renting. Richard always met or exceeded our expectations during the search process and since the acceptance of an offer we made for a home. Richard was a great sounding board for us during the process of finding a home and negotiating for a reasonable price. Additionally, there are many details that needed attention subsequent to the owner accepting our offer. Richard's expertise allayed any potential stress we had and cleared the way for clarity. We are so grateful for his attention to detail and customer focus. While we have worked with other real estate agents over the past 40 years, Richard is clearly head and shoulders above the rest. We recommend Richard Rule to you as a property manager and/or real estate agent without reservation. He will provide you with expertise and excellent results! With appreciation, Jeff & Judy Mulqueen read more

The team at Sail Properties has been a pleasure to work with. They are friendly, quick to respond and follow through with request. Patricia, Jacob, & Kari have all been very helpful! read more

The Sail team is on top of it. Richard was super in getting a tenant, communicated well, and everything smooth "sailing" for several months now. The unit needed a minor repair and it was contracted out, as requested, and the vendor coordinated day with tenant, got it repaired, and the bill was handled. All good. read more

Our relationship started off rocky, based off of other property management companies. Maintenance requests are handled diligently and quickly, Hannah does her job with great regard to customer service, Elsy is prompt with rents, and the director Jacob will stop by the house when needed with notifications. Communication is great as a tenant connecting me with vendors and updates. read more

We worked with Richard (Richie) and he has been great! Very friendly and easy going, all while being detailed and responsive to anything we needed. He was helpful in answering questions we didn't even know to ask and had answers to all the ones we did ask. He was informative and overall made the process quick and easy, PLUS, he got us the place we wanted! :) read more

Between Jacob and Hannah , they made our first house experience the most incredible! They always check in if we have any questions and are super dependable! We are so grateful to Sail Property! read more

The Sail properties team is wonderful! I am a general contractor and normally work with Richie Rule, so I have a unique perspective on their team. They have called me on and off from general maintenance to full remodels on their properties. They go above and beyond to make sure their tenants are happy by providing top quality properties. They have been extremely attentive to tenant needs and it's been a pleasure doing work for them. read more

Richard is always great to work with. He's fast and reliable. Always gets back to us in a timely manner. We appreciate him and all his hard work. read more

Elsy and the staff did me a huge favor today and I'm super appreciative. I just want to thank them. Thank you! 5 stars for helping me when they didn't have to. 5 stars for being cool and 5 stars because Elsy is pretty lol. read more

Sail Properties has been managing my rental property for 5 years and I have been pleased from the very beginning! The staff is very professional and makes my life so much easier by doing everything from; conducting interviews with potential tenants to maintenance repair requests. The entire team pays attention to detail with good record keeping and I appreciate that they make me feel important. Thank you Jacob,Richard, Elsy and Hanna Much appreciated! Bob read more

We've been renting from Sail for years now and have nothing but good things to say about them. They're helpful, responsive, understanding, reasonable, and accommodating. Needless to say, those are fairly rare qualities to find in a rental/real estate company, but I'm happy to report that Sail is exceptional in that regard. Great job Sail Properties! You are all very much appreciated! read more