Based on their very high rating on Yelp I visited Quality One Dent on Dec 17 2024, for a repair…read moreestimate for front end damage on my 2025 Volvo XC60. While examining my vehicle the estimator Paul allowed the hood to free-fall onto the safety catch, which was still in an up position, likely because it was not functioning correctly due to the front end damage. I saw this as it happened, but not quickly enough to prevent it. We opened the hood again to find the frame of the safety catch now pushed down inside the surrounding platform. Paul immediately apologized and said, 'that's on me.' He tried to return the safety latch back to its original position but failed. He then asked for the keys and drove the vehicle inside their shop to repair the catch. He returned with the latch held in place by duct tape surrounding the frame of the catch (you can see this in the photo attached to this review). He assured me they would 'take care' of this when I brought the vehicle back for repair of the front end damage. Upon receiving their repair estimate via email later that day I noticed it included a line item for $96.47 for the safety catch. The line item showed labor was 'included.' At this point I decided it may be better to take the vehicle to a certified Volvo repair center because the estimate from Quality One indicated they were not qualified to re calibrate the front end camera. I returned to Quality One later that same day to ask for compensation for the broken safety catch. Paul seemed willing to compensate me for the damaged catch, but then the owner PJ was called in. PJ basically said as far as he was concerned the safety catch was already broken and I should just have insurance cover that cost as part of the overall repair. I tried to reason with him, but he wouldn't budge. This has been very upsetting for me, as Paul clearly admitted to breaking the frame of the safety catch. At this point there is nothing I can do but post this review as a warning to others who are considering using Quality One Dent for their repairs.

All Danielle the Business Manager has done is confirm exactly what I said. They didn't fix my car…read moreright and it was extremely difficult and exhausting to get Quality One Dent to admit their mistake and fix it. Exhaustingly and after much dialogue they made a second attempt to re-install the same exact bumper. Interestingly, after their second attempt it aligned better - so it was poor quality the first time! It was the exact same bumper and it was never replaced with an OEM bumper so why couldn't they admit it was shoddy workmanship and as Danielle stated "take great pride in their work and commitment to customer satisfaction" - and fix it correctly. Ultimately, they could improve the result - they just didn't want to! Look at the attached pictures (and also my previously supplied pictures) and you be the judge. These were MY photos - not Quality One's photos. After two attempts, with the SAME exact bumper, ironically, they were able to realign better. Because of Quality One Dent's refusal to accept that the first install was terrible, BOTH sides were difficult - including Quality One Dent. After holding onto our car for many, many weeks, and when it was apparent they had to make a second attempt to install correctly, now all of a sudden Quality One Dent had no room for my vehicle at their lot. They had no problem with the multiple weeks they sat on it at their lot (when they said they would only need it one week) but now because they're angry and unwilling to work with their customer, they wanted us to take it home with the initial bad install and shoddy workmanship and bring it back later. Ridiculous and very transparent their intentions. Incredibly unprofessional.

Highly recommend! My car got dinged in a parking lot and…read moreneeded some TLC. The process with Front Range couldn't have been easier or more affordable. The competition wanted me to leave my car at their shop for three days and was over twice the price. Front Range came directly to my house and the price was reasonable. Five Stars.

Very quick about answering my request. They weren't able to help me at this time but I'll keep…read morethem in mind.

We are so lucky to have found George at Green Tech. Although we live way down south in Lone Tree,…read morethe body shops we were trying to work with down here were unresponsive and straight up just did not want to work with our insurance (Bristol West.) This left us anxious that there would be insurance issues and we'd be out of pocket more than we needed. Or that we'd never find a body shop to fix our car! We found Green Tech based on their good reviews, got in touch with George, and he took our Mazda immediately. Within the week, insurance had paid the difference, George ordered parts and beautifully fixed up the front end of our car, AND as a really nice surprise he even fixed a spot that the Mazda service department left on our hood when they were changing the oil. He and his team went above and beyond. It was truly an stress-free ordeal. I hope to never have to need body work on the car again, but if I do I'll 100% be contacting George! I cannot recommend Green Tech enough.

I called repeatedly to get a hold of someone at this business and there wasn't a voicemail setup to…read moreleave a message, which gives me concern if they're holding on to my vehicle. Eventually they called me back and I made arrangements to drop my car off after hours, due to a busy work schedule. George told me there was a drop box in the door. I arrived at 10:30pm and searched all around the building and didn't find a drop box. I called him in the morning and he insisted I just missed it and there was a Dropbox in the door. I asked him to send a picture of the drop box so I didn't miss it again and that's when he told me they don't have a drop box. I was suppose to jimmy open a window and then push the office door open through the window and throw my keys in. None of which was explained on the phone and not something I'd know to do as that's also considered breaking and entering. This place seems incredibly sketchy. I would not trust them with my vehicle.

I brought my vehicle in after a minor fender bender with a motorized scooter. They kept my…read morepathfinder for a month, but explained that everything had to go through my progressive agent, who had to come inspect my car and approve each order. As they took off the fender and a wheel piece they noticed my headlight and ac tube were also broken, so we had to wait through another round of approvals. They ordered my exact vehicle specs to make sure they got every part replaced correctly, down to every screw and bolt. The guy I worked with kept in touch regularly, reaching out with updates every couple of days, something I normally have to chase on when I drop my vehicle off at auto shops. My previous vehicle needed repairs and the auto shop I took it to didn't do that and the next spot I took it to after said I was missing a whole bunch of pieces and nothing was attached down correctly, so I highly appreciate it being done right the first time and not having to have future visits from skirting corners the first time around. Will be using Matrix auto body again for my future auto needs!

I've used Matrix three times over the past 15 years. Have never had any issues. Simply put, this…read morebusiness delivers prompt professional service and quality work. Communication was excellent.

My front bumper skirt was dragging on my Honda Civic. They fixed it promptly even though they were…read moreextremely busy. Hampden Auto Body has excellent customer service and technicians.The owner Mike Ross went over what it entailed and was a consummate professional. Hampden Auto Body has fixed other vehicles of ours and we highly recommend them.

My Qx80 was involved in a minor accident and needed a bumper and grill replacement and a minor hood…read morerepair. We took our vehicle in for an initial estimate with them and a repair date was scheduled a month down the road. We brought our car in at the appointed time. Mike, the owner called me once tear down was complete and estimated 2 weeks for the repair. They also had some warranty work they needed to correct on some prior damage. We were in a rental car through USAA. As time went on, we were told our car was "in production" over and over again. As insurance companies do, they only approve the rental car for the estimated amount of initial repair time (2 weeks). USAA called saying they had not received information from Hampden about a supplement and could not approve the rental without one, we called on conference to Hampden and spoke with Mike. Mike was argumentative stating that the car was in line for repair and there was nothing he could do. That there was no supplement, they were busy and would submit a supplement at the end of the work if there was one. USAA explained that they could not approve a rental for beyond the time allotted without a supplement and round and round they went while I, the customer, was stuck in the middle. Eventually USAA approved the rental for another 2 weeks despite not having any supplemental information. At the end of those 2 weeks (they've now had my car for a month) I was again stuck with no car and the end of the rental looming. I called Hampden again and spoke with Brian. He informed me that my car was in line for paint and was not ready. USAA approved the rental extension based on that for a week. Then at the end of the week, here we go again. USAA had reached the end of what they could pay for a rental without supplemental information. We again called on conference to Hampden and spoke with Brian. Not only was Brian not helpful he was rude and obstructive. He proceeded to the tell the adjuster that he wasn't going to argue repair time with her because she didn't know what she was talking about and my car was in line for paint. The adjuster responded that she has been in the business for 20 years and she understands how repair shops work. The conversation devolved from there . Needless to say, there was no resolution and the call ended badly. So badly in fact that the adjuster called me back and recommended that I report them to their corporate office, unfortunately, there isn't one. At this point, my 2-week repair was at 7 weeks and they could no longer justify a rental car. A week went by, now without a rental car and again I called Hampden expecting my car to be finished, after all it was in line for paint a week ago, surely it must be done by now. This time Mike fielded my call. My car still wasn't done and it was still in line for paint. When I inquired as to why my car sat for a week waiting for paint since I was told the same thing a week ago, Mike explained that they have 60 cars on rotation there. Some of those cars have been sitting for months waiting for parts and when those parts come in they get pushed to the front of the line further delaying my repairs. To his credit Mike did offer to pay for a rental vehicle and did cut us a check at the end. My car ended up taking an additional 2 weeks for a total of 9 weeks! For a drivable, minimal damage repair. Do they do good work, yes. Is it the most frustrating experience you will ever have, also yes. Hampden Auto body is like dropping your car into a black hole. Whatever they tell you for a time estimate is a lie, multiply it by at least 4. Don't expect them to work with the insurance company paying for your repairs. They blatantly refused to use the USAA online document submission system and refused to send the paperwork to justify extending the rental. Expect Mike and Brian to be condescending, obstructive and thoroughly unhelpful. I cannot recommend them less. There are plenty of good repair shops in Denver that are better organized, customer friendly and courteous

Excellent service at a great price ! I highly recommend these guys! Great communication and…read moreaffordability!

I had a lot of sun damaged paint on my truck, and they did a fantastic job repainting those areas…read morethat couldn't be repaired and buffed out the remaining areas. My 20 year old truck looks like new. Great work and a great price.

Jared and Team were Exceptional to work with. The quality of the repair was outstandingread more

I'm very pleased with the thoroughness and expediency of the repair work done at Caliber Englewood…read more I have a Mercedes Benz SUV and the front end was damaged from road debris on I-25. Once the replacement parts were ordered and had arrived, the Englewood store brought it in and got to work. All the sensors had to be recalibrated, there was some painting required, several pieces of the front bumper and fender had to be replaced and the alignment was checked. I dropped it off on a Tuesday and Jesse kept me informed throughout the repair process via text message. I was happily surprised when he informed me the following Tuesday that it would be ready for pick up that evening, so it just took a week! Since I was paying for a rental car, not my insurance company, I really appreciated that and I also had it back before the Thanksgiving Holiday - another plus! Jesse had them wash it, including the interior car mats, and they vacuumed the inside. It was clean and in great shape when I got it back. I highly recommend the Englewood Caliber Collision shop and can't say enough about Jesse and his crew.

An excellent team that helped with my complex vehicle getting back and restored to original…read morecondition. Everything from textured paint to ensuring the battles with Insurance to cover factory original parts versus cheaper knock off parts that the Insurance wanted them to use. I will absolutely be recommending them to anyone that wants an excellent hard-working, honest team to repair their vehicle vehicles.

Amazing! Great communication from Alexis and Mary. Alexis has a great eye for detail, helped me…read morework with two insurance agencies and private pay touch ups. If needed, I'll be back in a heart beat!

I can't speak more highly of an auto body shop--or the incredible humans who run it!…read more After a year-long insurance nightmare with USAA and Copart, Rallye Coach Works was the most professional and compassionate shop I could've asked for. Jonathan and Tony are people who truly understand people. They stood by me every step of the way, making sure both my car and I got the care we deserved. Honestly, they went above and beyond. (Meanwhile, USAA and Copart have a lot of room for improvement.) My car was nearly totaled, and now you'd never know it. She drives like a dream, and I smile every time I see her. Rallye Coach Works has earned a lifelong client. I wouldn't take my car anywhere else. Thank you, thank you, thank you!

I was rear-ended in my 2018 Toyota Tacoma truck and while looking for a body shop, I came across…read morethe Rallye Coach Works website. I had my vehicle towed there (it's in a commercial/light industrial area off S. Santa Fe Dr.) and I am so thankful that I did. Tony Martins, Jonathan Lane and crew were nothing short of amazing. I'll fast forward through the "insurance" process but the Insurance Company told me that $7,177.72 would take care of the damage and make me whole. Enter the Rallye team. After they completed an exhaustive inspection and full computer reporting, complete with photographs, that initial amount was supplemented with another $32,869.79,* bringing the total near $40K which enabled me to get into a new replacement vehicle. The Rallye team has professional relationships with the various Insurance Companies & Estimator's and it was clear to me that they are held in high regard. They also loaned me tools to be able to remove my license plates and a few personal after market items, that insurance wouldn't cover. These folks are the real-deal and while in the shop, I was able to see some of their handiwork-- which was stunning. The Rallye team are true artisans, with both the paperwork and restoration sides of the business. Thank you again Rallye Coach Works!! Michael K. * The dollar amount did include an after market bed cover that insurance did cover.

Really nice people. Super easy to work with. Did a great job working with my insurance company. My…read moreBMW looks perfect after being hit hard by the big hail storm last week. They had me in and out in under a week. Thank you!!

The hail work was flawless. My new truck still looks like it just came off the lot. I'm really big…read moreon communication and Rene and Jolene were on point with that. And amazing people. Highly recommend it as long as I'm in Denver. I'll go nowhere else.