Based on their very high rating on Yelp I visited Quality One Dent on Dec 17 2024, for a repair estimate for front end damage on my 2025 Volvo XC60. While examining my vehicle the estimator Paul allowed the hood to free-fall onto the safety catch, which was still in an up position, likely because it was not functioning correctly due to the front end damage. I saw this as it happened, but not quickly enough to prevent it. We opened the hood again to find the frame of the safety catch now pushed down inside the surrounding platform. Paul immediately apologized and said, 'that's on me.' He tried to return the safety latch back to its original position but failed. He then asked for the keys and drove the vehicle inside their shop to repair the catch. He returned with the latch held in place by duct tape surrounding the frame of the catch (you can see this in the photo attached to this review). He assured me they would 'take care' of this when I brought the vehicle back for repair of the front end damage. Upon receiving their repair estimate via email later that day I noticed it included a line item for $96.47 for the safety catch. The line item showed labor was 'included.' At this point I decided it may be better to take the vehicle to a certified Volvo repair center because the estimate from Quality One indicated they were not qualified to re calibrate the front end camera. I returned to Quality One later that same day to ask for compensation for the broken safety catch. Paul seemed willing to compensate me for the damaged catch, but then the owner PJ was called in. PJ basically said as far as he was concerned the safety catch was already broken and I should just have insurance cover that cost as part of the overall repair. I tried to reason with him, but he wouldn't budge. This has been very upsetting for me, as Paul clearly admitted to breaking the frame of the safety catch. At this point there is nothing I can do but post this review as a warning to others who are considering using Quality One Dent for their repairs. read more

Quality One Dent - Safety catch that Quality One broke and refused to fix other than duct tape. - Body Shops Near Me - Englewood, Colorado

All Danielle the Business Manager has done is confirm exactly what I said. They didn't fix my car right and it was extremely difficult and exhausting to get Quality One Dent to admit their mistake and fix it. Exhaustingly and after much dialogue they made a second attempt to re-install the same exact bumper. Interestingly, after their second attempt it aligned better - so it was poor quality the first time! It was the exact same bumper and it was never replaced with an OEM bumper so why couldn't they admit it was shoddy workmanship and as Danielle stated "take great pride in their work and commitment to customer satisfaction" - and fix it correctly. Ultimately, they could improve the result - they just didn't want to! Look at the attached pictures (and also my previously supplied pictures) and you be the judge. These were MY photos - not Quality One's photos. After two attempts, with the SAME exact bumper, ironically, they were able to realign better. Because of Quality One Dent's refusal to accept that the first install was terrible, BOTH sides were difficult - including Quality One Dent. After holding onto our car for many, many weeks, and when it was apparent they had to make a second attempt to install correctly, now all of a sudden Quality One Dent had no room for my vehicle at their lot. They had no problem with the multiple weeks they sat on it at their lot (when they said they would only need it one week) but now because they're angry and unwilling to work with their customer, they wanted us to take it home with the initial bad install and shoddy workmanship and bring it back later. Ridiculous and very transparent their intentions. Incredibly unprofessional. read more

When I say five stars, I mean FIVE STARS. Fantastic customer service, detailed explanations, honest estimates of time, frequent communication, and great work on my vehicle. If you have to get your car repaired after a crash, these are the folks to see. They honestly care about their customers, and it shows. I will be recommending them to everyone. read more

Great communication and service! First time in a collision. They walked me through the process with insurance and gave me peace of mind! Very friendly, transparent, and thorough. read more

Pros: - Rachel and the team took great care of me from start to finish. - Came by for an estimate and followed up with the repair work about a week later. - They were kind enough to provide a loaner for a few hours (this was minor repair work). Very communicative, professional and I was pleased with the end result. Cons: - When I did a final walk-around of the vehicle, I noticed one issue that had not been addressed so when I brought it up, they gladly took care of it within 15-20 minutes. Mistakes happens, glad I found it before I drove off because I would have had to make another trip. - I followed up with a request for additional service and the team never got back to me to finalize an appointment. Gave up and went elsewhere and won't be back here. read more

Great Work!! Had some scratches on my driver door, needed a quick turnaround and they did an amazing job for a great price. PJ and Dannielle were very nice and so helpful. I will be coming back whenever I have any dent or scratch issues. read more

Quality One Dent did an amazing job on my car. Damage seemed minor but they made my car look new! Rita sent text messages to keep me posted. Very friendly and professional. Explained the whole process to me. Would definitely recommend. read more

I reached out for a quote for a scratch repair and got a standard templated response. I followed the instructions in the message and got no response back from them. After the 3rd day, I called and tried to follow up about the quote. A woman answered, made some comments about my last name and how she would remember it. But, would respond through email about the quote. I waited 3 more days, called 6 times and messaged again on yelp with no response. I have never dealt with a business that operates in this manner. I am not sure why I was ghosted. But, this was really an unprofessional experience. I would not recommend this company to anyone. read more

great service, did an amazing job. I will be going to them for future needs. Their staff kept me informed the whole time and their estimate was spot on read more

Wonderful staff that are very thorough and knowledgeable on car repair. They had to replace my hood and did it perfectly. The price is very reasonable as well. read more

Our Lexus had severe hail damage. Took almost a month to repair. Looks perfect now. Kept us informed of their progress and the car was ready on schedule. Highly recommend. read more

I had one bumper replaced, another refurbished, and the hood repainted without insurance help to touch up the appearance of my 2008 Camry. They did a fantastic job at a reasonable price and, as expected from the quote. Picked them through Yelp with no other referrals or information than provided here. It was a gamble that paid off well. read more

I have a low mileage classic car that I love very very much. A careless driver hit me and I was really upset. Luckily, that driver had insurance. I didn't want to take my precious car any old place to get the body damage fixed. I did a ton of research to find the right place that could do a fantastic job fixing my car, and would also take the other driver's insurance and make sure that insurance paid for all the work. Quality One Dent had nothing but great reviews so even though it's quite a drive from where I live, I decided to take my car there. It was really easy to schedule and get my car in for an estimate. JP and Danielle were easy to talk to and work with. They kept me updated on the progress of the repairs to my car. And they appreciated how much I love my car and took care of it for me. Quality One Dent did a phenomenal job fixing my classic car. It had looked great before the other car hit it and I hoped that it would still look great after the repairs. Quality One Dent had to search all over the US for various decals and parts and the car looks brand new instead of a little bit faded, as it had before. I'm very meticulous and have high standards, and I was really pleased to see that they do as well. On top of making the car look better, when they reassembled the body parts, the car actually drove better than it had since I bought it. I'm the 7th owner of the car. When I bought it, it had a few alignment problems which I'd spent a lot of money to try to fix but it was never perfect. And the steering column always vibrated a bit as I was driving. Somehow, after Quality One Dent reassembled the front end, the car drives much more smoothly and the alignment is perfect. So it's more than I expected and I'm overjoyed at the job that they did. They took the time to match the paint perfectly. I learned that the antique decals had taken a lot of time and patience to remove properly without damaging the body. They got it all right and the car looks amazing. read more

Quality One Dent is the best: perfectionists for dent and scratch repair; reasonably priced; and very accommodating (loaner cars available). Family owned and operated, a great location and just really good people. Check them out! read more

I sent my car here after an accident, they are extremely good at communicating, being upfront with costs and such a friendly staff. Rachel and Rita were always extremely patient with me, taking the time to explain everything I didn't understand. I also didn't have insurance to use and they kept the costs as low as possible for me. Thank you guys again! read more

Excellent! My car was hit and read door destroyed. The other party's insurance took a min but I was in good care with Quality One. Rachel made sure of it and was very responsive the entire time. I just texted her for status updates - thanks guys! read more

My passenger side door was dented and needed to be fixed. I called a few places and took my car to Quality One Dent. They are the best! Not only does my car look great, their customer service is top notch. So friendly and helpful. If I ever need my car fixed again, I won't hesitate to take it to Quality One Dent. Outstanding! I highly recommend them. read more

Family run business. Fair price, super nice, great work. I had a dent in a Nissan Rogue in the front fender. They were thorough in their analysis. They gave me a printed quote so I know exactly what everything cost. I compared with a few other places and ultimately felt like they were going to give me a fair price but also do an awesome job, which they did. They weren't the cheapest place I found but they did an outstanding job paint blending and touching up the car. read more

Quick , efficient and more affordable then other quotes I received for removal of my back window tint.

Quality One Dent was a great experience my car literally was out of the shop the beginning of July only to get hit again in the car wash the following week. Quality One Dent family owned and operated with a friendly dog I schedule that week and they took me in the following weekend on Saturday before hand they gave me quote the man who did the work assured me that the dent I had would be able to be taken out without needed to get painted so that was a plus and sure enough I took it in early morning Saturday around 10am they had it done and ready for me by 1pm. I highly recommend for small easy dents but any other services I am sure are just as good. read more

It was very easy to make an appointment and they got me in within a few days. My car was taken on time. It took about 90 minutes - I waited for it. It looks beautiful read more

This company is phenomenal. My car was damaged in a hail storm. It needed the roof, hood and a side panel replaced. Also dozens of dents removed. It took a couple of weeks, but we just got our car back and it looks like it just came off the showroom floor. I would highly recommend this company. Also the people there were pleasant and caring. read more

You can't go wrong with this business! It's a no-brainer. I'm so happy with their services and they made my repair look brand new, for a very reasonable cost compared to the other quotes I received. I would happily recommend them to family and friends! read more

I recently had extensive hail damage to my vehicle. Quality One Dent quickly and professionally took care of all the hail damages. The car came out beautiful. They were a pleasure to work with . This is very high praise from someone who was an Auto Insurance Adjuster for over 20 years read more

I was rear-ended by a careless 17 year old. Insurance company massively under-quoted the fix and wanted them to only replace my bumper. Thankful for Quality One that advocated for me and went above and beyond in repairs. You literally cannot tell I was hit and my car looks BRAND NEW. They also have the best customer service. I'm very glad that I found them, and I would recommend them to anyone looking for a great place to get their vehicle fixed. read more

I'm absolutely blown away at how well they fixed my pretty substantial dent. They quoted me quickly upon inspection and the final bill matched. This place is the place to go for your PDR work among many other services. They are my go to place from here on out. read more

100% recommend coming here for body work!! They were very clear from the get go on costs, made the insurance side of things easier on my end, gave me a clear timeline as to when my car would be ready for pick up. My bumper/trunk door look like they were never hit. I am very satisfied with my service. Hopefully my car doesn't get hit again, but if it does, I know where I'm going for repairs. read more

Yes and please. Quality One Dent Inc. is hands down the best auto repair experience I have ever encountered. I was met with such great energy and completely floored by how this team goes above and beyond to make new customers -- all of which will be customers for life. Long story short: I was given credit to cover my deductible and the opportunity to repair hundreds of dents due to hail damage. If you're looking for a keeper: Quality One is IT. Before and after pics to come! read more

Great job I was impressed by the quality job they did great pepple and great results!! Highly recommended read more

They tinted the two front windows on a QX50 and matched it perfect. Good price too!! 5 star

I highly recommend Quality One Dent! My beautiful, new Subaru Outback was the victim of a hit-and-run in the CostCo parking lot, leaving three dents on the passenger side door. I was absolutely crushed. I brought it to Quality One Dent and had PJ and Danielle take a look. They were kind and honest with me and made me feel very comfortable with their expertise. Within an hour, I had two estimates- one for paintless dent repair and one in case they needed to paint. I never even went to another shop for another estimate because I felt so good about them. I dropped my dented car off on Monday morning and had it back on Tuesday afternoon, looking beautiful! PJ truly did miraculous work on my car! I am so impressed with what he was able to do- without a need for paint! My car was a really tough case and Quality One Dent did incredibly impressive work! read more

I had two vehicles badly damaged in one of this summer's hail storms. I received cards for Dent Repair places on my cars but couldn't find them on Yelp or through the BBB so I looked on Yelp for a highly rated repair shop. I should also state that the paint was broken so simply pulling out the dents wasn't an option for my new Infinity. I called Quality One Dent because they had 5 stars and were located on Broadway, so easy to get picked up. Danielle was an absolute joy to work with. She dropped me at home, she worked with my insurance company for a supplemental request and made the entire process feel effortless. The work was done timely and I even got a touch up pen in case I get any scratches from normal wear and tear. I've recommended them to others who have also been very happy with their work. Just tell them Tamara sent you. You won't be disappointed! read more

This place is great. They were fast, friendly, and very affordable. We had a small dent on a brand new car and now it looks brand new again. Nice, local, family owned business. Would definitely go back! read more

Taking your car in for body work is never something you want to do, but Danielle and PJ made the experience as painless as possible. I feel like I have to be on guard with any type of car service but they both immediately set me at ease. They offered a couple of options/price points depending on how perfect I wanted my 8year old car and I was going to get other estimates, but I appreciated the options and the price seemed fair. Most impressively, my door was squeaking when it opened and PJ fixed it before I left! I will update my review when the repair work is done, but I have had a great experience thus far! read more

I took my vehicle in this past September to get some cosmetic repairs done on my front bumper. PJ was fantastic and I was very pleased with how it turned out. When I was rear-ended last week, I knew I could trust Quality One Dent to fix my vehicle up good as new. PJ took great care to get a replacement part and also to my relief, dealt with the at-fault party's uncooperative insurance company to make sure I was provided with a rental vehicle for the entire duration of the repair time (not just part of the time!). Thanks, Quality One! read more

Found out I had hail damage that I knew nothing about and immediately was stressed. Quality One helped with every little worry I had and were by far the best car repair experience I've ever had. They loaned me a rental for FREE for the entire week they had my car. I didn't have to pay one cent towards my deductible either!! PJ and Dannielle are truly one of a kind! If I ever have any problems again, I will be back! Also, when I got my car back it looked FANTASTIC! Every little dent and ding was removed. I'm beyond happy with the service and the results! read more

Danielle was a pleasure to work with! Providing a loaner car was a huge plus. Excellent service and work. Highly recommend!

10/27: Update to the initial post with an after work completed review. I'm blown away by this PDR and body shop. Daniel and PJ went above and beyond with my vehicle every step of the way!! There was some issues with my insurance company giving them the ole run around but Danielle made the effort to get everything sorted without my involvement. But, from the lost time with the insurance company, PJ's and his crew expertise shined by busting tail to complete the repair under a very short timeline. They even told me that there was a new technique/ machine used on my vehicle that preserved the factory quality. Overall I cannot say enough positive things about this repair shop other than I'm a customer for LIFE and you should give them a shot as well :-) Original post: We were caught in that May hail-ageddon storm and put off repairs until recently. I called about 6-7 PDR places and from the first few seconds on the phone with Q1D I knew this was the place. Danielle and PJ have built possibly the the best paintless dent repair business around!! It should be called "Painless" Dent Repair b/c this truly was as hassle free as it could've imagined. Danielle called my insurance company when I was in the office and handled the entire claim and my rental needs within minutes. PJ did an initial overview and reassured me that everything was well within his ability to fix the damage, which was reassuring b/c NO one else wanted me to even bring the car in after telling them about the hail damage. Lastly I want to note Danielle and PJ's overall kindness. From the initial call, and how they take the extra steps to make sure you're very comfortable with the process, they truly put their customers first. Please give them a call if you have body work needs or PDR claims and see what an excellent shop Q1D certainly is. read more

My boyfriend used Quality Dent One and had a great experience so I thought I'd give them a try. The estimate took a hour and I chose to only get a portion of the work done & that was their suggestion when I told them my budget. I scheduled the work to be done, dropped my car off and picked it up the following day. It looks great! Danielle and PJ were helpful and friendly through the entire process. I will use them again! read more

Highly recommend this shop. Easy to set up an appointment. Dannielle and PJ are great and honest people. They made me feel very comfortable with the process and gave me upfront price before the work with no surprises. The waiting area was spacious and had good WiFi speed. I had no problem working while I waited. PJ completed the work quickly and showed me under the light that the two minor dents are completely gone. Thanks PJ and Dannielle! read more