Friendly staff, timely repair. On quality, I have some…read moreconcerns... The pain match was amazing, no difference between the replaced door and the rest of the car. During the initial review of the car, before repair, I specifically pointed out everything I saw, and thought they were taking notes. When I received the car back, one are I had pointed out had not been repaired (alignment between two pieces), so had to go back for them to fix (didn't require paining, just adjustment, so done in few minutes). Not sure how they missed that as it was easy to see and I had specifically pointed it out. Wondering how they check the car before returning to the customer. The second issue was that they had to replace a wheel that had been scratched. when I received the car back, the steering wheel wasn't straight. From experience, that should be an easy fix (again, how did they miss that during quality check before returning the car??). They took the car to whoever did the alignment, and they couldn't fix it; they said that if they straghten the steering wheel, they lose alignment and if they align the steering wheel is not centered. Carstar simply gave up and said they couldn't fix it. I know a place where I take my cars for alignment, so I asked Carstar to pay foir it. They asked for an alignment quote first, but that means at least two trips, so I went ahead and aligned it (this place said it was easy and very standard, steering wheel is now good and the car aligned). Sent the invoice to Carstar and I don't really have high expectations on getting this reimbursed, after the slow communication we have seen after the car was return upon completing the repairs. My opinion only: it seems thet adertise a lot about the lifetime warranty and how great they are on that, but in reality they drag their feet, they lack a good quality control, and some of the shops they use for "other things" (like alignment in this case) are not the best at what they do.

I had a freak accident occur with my six week old Civic. An umbrella from a local restaurant blew…read moreinto the air and damaged my hood and roof (dents and paint removed). I took my car to CARSTAR where the work started on Tuesday morning when I dropped my car off. They completed the work by Friday afternoon. After inspection the paint matched perfectly, I couldn't even see where they started painting and the original paint stopped. The dent repair was immaculate, I couldn't even see where the original damage was. The staff was super friendly and accommodating even with me picking up my car late on Friday. They were in constant contact with me, notifying my when my car was progressing to the next "stage" in the repair. The only thing that I wished would have been different was the interior was kinda dirty, but maybe body repair shops do not consider cleanup as part of the work? If that is the case, no worries. Nothing was stained, just had to wipe some surfaces down and do some quick vacuuming. Overall I will take my car back to this body shop. Great work all!

I've unfortunately had many encounters with body shops over the years--all of them unpleasant until…read morenow. Perry & Terry is in an entirely different category. They are a pleasure to deal with and they provide exceptional service. Every single person I've encountered at this company has been extremely pleasant, helpful, and knowledgeable. I frankly found this shocking after some experiences with competitors. All of my questions were happily and completely answered at once. All of the issues with the vehicle and every part of the process were clearly explained. This company provides twice a week status reports via text as a matter of course. This is a win-win for everyone. The company receives far fewer customer inquiries and the customers are always fully informed. A large construction truck had backed into us. What seemed like minor damage became far more complex once the front end of the car was taken apart. Fortunately the other party's insuror was very responsive, but Perry & Terry was extremely efficient in submitting the information for two supplemental repair requests so that the work was not delayed. I was also very surprised when they went to Toyota Parts before we brought the vehicle to their shop to ensure there would be no delays while they waited for parts. I've never found another shop willing to do this. Perry & Terry estimated the work would take five weeks. This was very tight for us because we needed the car for guests arriving at that time from overseas. They actually completed the work in just over four weeks, despite the additional issues that were found. The finished work is immaculate and the vehicle operates perfectly. Most body shops act like the insurance company is their customer and treat the owner of the car as an annoyance. Perry & Terry understands who their customer really is and treats them with respect. I would never even consider another body shop after this experience. These guys are terrific.

I had them fix my front bumper after I had stricken an animal on the highway. After I had already…read morepaid $1000 for the parts, they said this job would take 1-2 weeks once the parts arrived. Once the parts arrived they called and I dropped the car off. That same week they tell me they didn't receive all the parts which was fine for week one. By week 2 they were able to start painting the front bumper though and still hadn't gotten all the parts. Once the bumper was painted the car sat for about a week while they waited on the last part then they realized they had messed up painting the front bumper. But they were able to get another pretty quick and they got the last part by the middle the week 4. Keep in mind I had to call them to get updates most of the time. They did call me a couple time. So at the start of week 4 they said they would have the car done and ready by Friday. But come Thursday I receive a call saying they lost one of the parts (an under belly panel that isn't small) and would have to order a new one. Which did arrive until Monday of week 5. This is when I called them at about 10am asking for an update. They said they just received the part and would have the car ready. Keep in mind this is the underbelly panel in which I've removed and put back on before and it's take roughly 30 minutes. But come 6 hours later I called them for an update and they said they would be done in 30 minutes. Overall just a really frustrating experience. A lot of false hopes. And this isn't the first time it's happened to me with them. Not great at communicating. Other than that the car came out looking good. It was just a very frustrating situation.

This is the only shop I have used for my car that I purchased brand new, one front end repair and…read moreone rear end repair. it's been about a year since my last front end accident and when I went to change my engine air filter I found that my air filter housing that brings air in from my grill to the engine was completely missing. I ended up having to spend $120 to fix it. This morning when I opened my trunk I saw a small plastic tab fall, when I inspected further I noticed all of the plastic tabs on the trunk were not there. It appears at first glance the repairs are good but then you start finding things they missed and now I'm scared of what else they missed and half-assed.

My car got the VIP spa treatment at this collision center. It went in looking like a zombie extra…read moreand came out ready to walk the red carpet. I half expected a paparazzi frenzy when I picked it up.

I had a dent in the body line of my hood, and most places told me it wasn't possible to fix without…read morerepainting. These guys made it happen with a super quick turnaround! They also removed two other small dents, and the results were flawless. Couldn't be happier with the work--I'll definitely be back for any future body repair needs.

Highlands Auto Body helped me out so much getting a mirror replaced on my car. Due to weather…read moreconditions and issues with my battery, I had to move around my appointment to get it replaced a few times, and they were very understanding. They even helped with an extra problem I was having. Tony is super helpful and follows through. Very pleased with the work and professionalism here. I was able to get the initial estimate and details all via email, and then just bring the car in when it was ready to be worked on. Super convenient for a busy schedule. Can't recommend them enough.

I have a low mileage classic car that I love very very much. A careless driver hit me and I was…read morereally upset. Luckily, that driver had insurance. I didn't want to take my precious car any old place to get the body damage fixed. I did a ton of research to find the right place that could do a fantastic job fixing my car, and would also take the other driver's insurance and make sure that insurance paid for all the work. Quality One Dent had nothing but great reviews so even though it's quite a drive from where I live, I decided to take my car there. It was really easy to schedule and get my car in for an estimate. JP and Danielle were easy to talk to and work with. They kept me updated on the progress of the repairs to my car. And they appreciated how much I love my car and took care of it for me. Quality One Dent did a phenomenal job fixing my classic car. It had looked great before the other car hit it and I hoped that it would still look great after the repairs. Quality One Dent had to search all over the US for various decals and parts and the car looks brand new instead of a little bit faded, as it had before. I'm very meticulous and have high standards, and I was really pleased to see that they do as well. On top of making the car look better, when they reassembled the body parts, the car actually drove better than it had since I bought it. I'm the 7th owner of the car. When I bought it, it had a few alignment problems which I'd spent a lot of money to try to fix but it was never perfect. And the steering column always vibrated a bit as I was driving. Somehow, after Quality One Dent reassembled the front end, the car drives much more smoothly and the alignment is perfect. So it's more than I expected and I'm overjoyed at the job that they did. They took the time to match the paint perfectly. I learned that the antique decals had taken a lot of time and patience to remove properly without damaging the body. They got it all right and the car looks amazing.

Based on their very high rating on Yelp I visited Quality One Dent on Dec 17 2024, for a repair…read moreestimate for front end damage on my 2025 Volvo XC60. While examining my vehicle the estimator Paul allowed the hood to free-fall onto the safety catch, which was still in an up position, likely because it was not functioning correctly due to the front end damage. I saw this as it happened, but not quickly enough to prevent it. We opened the hood again to find the frame of the safety catch now pushed down inside the surrounding platform. Paul immediately apologized and said, 'that's on me.' He tried to return the safety latch back to its original position but failed. He then asked for the keys and drove the vehicle inside their shop to repair the catch. He returned with the latch held in place by duct tape surrounding the frame of the catch (you can see this in the photo attached to this review). He assured me they would 'take care' of this when I brought the vehicle back for repair of the front end damage. Upon receiving their repair estimate via email later that day I noticed it included a line item for $96.47 for the safety catch. The line item showed labor was 'included.' At this point I decided it may be better to take the vehicle to a certified Volvo repair center because the estimate from Quality One indicated they were not qualified to re calibrate the front end camera. I returned to Quality One later that same day to ask for compensation for the broken safety catch. Paul seemed willing to compensate me for the damaged catch, but then the owner PJ was called in. PJ basically said as far as he was concerned the safety catch was already broken and I should just have insurance cover that cost as part of the overall repair. I tried to reason with him, but he wouldn't budge. This has been very upsetting for me, as Paul clearly admitted to breaking the frame of the safety catch. At this point there is nothing I can do but post this review as a warning to others who are considering using Quality One Dent for their repairs.

Wreck Effects Auto Body is truly a rare gem in the auto industry…read more We were referred to them by our trusted mechanic after our family SUV was involved in an accident. Not only did they store our Lexus LX for nearly two months while the at-fault insurance company (cough USAA cough) dragged their feet, but they also helped protect us from being bullied and ignored during the entire claims process. They advocated for us when the at-fault's insurance company stopped responding to our emails and calls and walked us through every step with patience, clarity, and compassion. When it came time to purchase a replacement vehicle, they even did a pre-purchase inspection to make sure it was safe for our family. That kind of care and attention to detail is something you don't see every day. Everyone we interacted with at Wreck Effects was genuine, kind, and down-to-earth. They never tried to upsell us or take advantage of the situation--instead, they extended us grace, gave us honest advice, and went above and beyond when they didn't have to. I would recommend them to absolutely anyone, especially those with luxury vehicles. Their professionalism, communication, and integrity are unmatched. If you're looking for people who will treat you like more than just a number, this is the shop to trust.

Work was done great! I've used some other shops before and I noticed issues later on. For context,…read moreI have an older vehicle but the paint match is perfect and it's around 2 months from receiving my car back from them. Very pleased with the work and great job!

I was taught by my late Dad many years ago that in business as well as in life, a man (or woman) is…read morejudged by their word which is their bond... and their handshake. This has served me well all these years. Having been hit in my 4Runner by a young person hell bent on attempting a U-Turn into me, I like many others needed a collision specialist to repair the damage. After one call to friends at Stevinson Toyota East, I called Accurate and then stopped in to see them. I knew right after that initial first meeting and the follow up meeting, after my vehicle arrived from the towing company, that the folks at Accurate... Jim, JR, Tammy and the crew would repair my 4 Runner and bring it fully back to life. The entire process went as planned and ahead of schedule. The repair work was immaculate, I was kept abreast of the scheduling of each step in the job and right from that initial handshake to the one when I picked up my vehicle, ahead of schedule, the handshakes that were shared proved my Dad correct! The professional experience workmanship, customer service and support were totally professional and exceptional. Recommending Accurate Auto Body was a great first choice and the recommendation stands for others to give them a call. You and your vehicle will be happy you did! I for one am very proud to have met such reputable and first class folks! GREAT EXPERIENCE ALL AROUND!

Updated by Richard K good paint job but still road noise from door never mounted as good as…read morefactory. These guys need to stick to painting cars because my car will never ride as quiet as it did before they worked on it. The real disappointment was when the owner said should I open up the insides of the other factory door and compare it to see the difference. The door was probably not hung properly. I told him not to touch the good door. So My issue was never resolved. Satisfaction guaranteed as long as you do not disagree.

Rick and his team did a beautiful job repairing my Audi after I was side swiped by a semi. Rick…read morecommunicated with me and kept me informed every step of the way.

Rick and his crew did an outstanding job on the repair of my car. The job was done in quality…read morefashion and in a timely manner. Would highly recommend this company.