After getting into a horrible accident, I took my 4Runner into The Body Shop. And, I am so glad I…read morefound them! The whole team there was so helpful in understanding my situation and getting me on the schedule quickly. Their communication and updates were exceptional, especially in all the back and forth with the insurance company. I really felt like they had my back and were looking out for my best interest! My vehicle ended up being deemed a total loss, but I will be going back to The Body Shop if I am ever in need of any services that they provide! A huge shout out to Matt, who beyond awesome! It feels good knowing there are companies out there that truly care about people and not just getting as much money out of the deal as possible. Thank you to everyone at The Body Shop for making a really bad situation with my accident as easy to navigate as possible!

What nice folks to work with! Accommodating in every way, professional work, and much to my…read moresurprise, I picked up a car that was cleaner inside and out than when I dropped it off! Love the job they did on the car's body, too.

Update, the vette came out looking spectacular, the paint match to the very special metallic red of…read moremy 50th Anniversary Corvette was perfect. A few months later however, I discovered a little hole in the fiberglass/plastic under the door that they had missed, and so I got it back in, with a request to have some additional paint/body work done (sun damage to the top surfaces) to really bring it up to snuff. I got the car back today and it looks better than it did when I bought it almost 20 years and about 100K miles ago, it looks spectacular!! A special thanks to Marly and Josh for taking such great care of my favorite toy! Thank you Addison for a great job. ======== Sometimes you get lucky. After tagging the front of my vette pretty good, going into a ditch near home dodging a fox (that fox owes me the $1K deductible!), my insurance pointed me to Addison as an AAA approved body shop. I read some reviews, sounded pretty good so I booked the appointment. First impressions, it's a big operation in a beautiful facility with multiple buildings, clean and well maintained on the outside, and walking into the office was shockingly pleasant. It's a very large open professionally set up office area with areas designated for auto repair and body shop work, they do both (nice!). As has been said, Jennifer and Diane that run the front desks are friendly and professional. Jennifer set me up with an estimator who was also a great guy, and he got right to it. Took about 30 minutes maybe for the estimate which was shockingly low - all I'm paying is the deductible so I didn't really care but I almost considered just paying out of pocket vs dinging my insurance. Nothing is free. The bad news, a 3+ month lead time currently. Not their fault but, ugh. My car is perfectly drivable so, I got lucky in that respect. I'll be anxious to see how well they match my Corvette 50th Anniversary paint job, it's a metallic red that requires a real pro to duplicate. But based on my experience so far, I'm highly confident of a great job.

I had a hail damage estimate scheduled for August 20th. I brought my car in as planned, and they…read morekept it for about an hour and a half. I was told I'd receive a phone call with the estimate the following day--no call, no email. I followed up via email on August 25th and was told the estimate had been written that day. Still, no response or actual estimate was sent. I reached out again on August 29th and was told, "I will get with the estimator. It will be next week since it is month-end for us." It's now September 4th, and I've still received nothing. This level of communication is unacceptable. I've lost confidence in their ability to handle the job and will be taking my business elsewhere. I would not recommend this shop based on my experience.

My front bumper skirt was dragging on my Honda Civic. They fixed it promptly even though they were…read moreextremely busy. Hampden Auto Body has excellent customer service and technicians.The owner Mike Ross went over what it entailed and was a consummate professional. Hampden Auto Body has fixed other vehicles of ours and we highly recommend them.

My Qx80 was involved in a minor accident and needed a bumper and grill replacement and a minor hood…read morerepair. We took our vehicle in for an initial estimate with them and a repair date was scheduled a month down the road. We brought our car in at the appointed time. Mike, the owner called me once tear down was complete and estimated 2 weeks for the repair. They also had some warranty work they needed to correct on some prior damage. We were in a rental car through USAA. As time went on, we were told our car was "in production" over and over again. As insurance companies do, they only approve the rental car for the estimated amount of initial repair time (2 weeks). USAA called saying they had not received information from Hampden about a supplement and could not approve the rental without one, we called on conference to Hampden and spoke with Mike. Mike was argumentative stating that the car was in line for repair and there was nothing he could do. That there was no supplement, they were busy and would submit a supplement at the end of the work if there was one. USAA explained that they could not approve a rental for beyond the time allotted without a supplement and round and round they went while I, the customer, was stuck in the middle. Eventually USAA approved the rental for another 2 weeks despite not having any supplemental information. At the end of those 2 weeks (they've now had my car for a month) I was again stuck with no car and the end of the rental looming. I called Hampden again and spoke with Brian. He informed me that my car was in line for paint and was not ready. USAA approved the rental extension based on that for a week. Then at the end of the week, here we go again. USAA had reached the end of what they could pay for a rental without supplemental information. We again called on conference to Hampden and spoke with Brian. Not only was Brian not helpful he was rude and obstructive. He proceeded to the tell the adjuster that he wasn't going to argue repair time with her because she didn't know what she was talking about and my car was in line for paint. The adjuster responded that she has been in the business for 20 years and she understands how repair shops work. The conversation devolved from there . Needless to say, there was no resolution and the call ended badly. So badly in fact that the adjuster called me back and recommended that I report them to their corporate office, unfortunately, there isn't one. At this point, my 2-week repair was at 7 weeks and they could no longer justify a rental car. A week went by, now without a rental car and again I called Hampden expecting my car to be finished, after all it was in line for paint a week ago, surely it must be done by now. This time Mike fielded my call. My car still wasn't done and it was still in line for paint. When I inquired as to why my car sat for a week waiting for paint since I was told the same thing a week ago, Mike explained that they have 60 cars on rotation there. Some of those cars have been sitting for months waiting for parts and when those parts come in they get pushed to the front of the line further delaying my repairs. To his credit Mike did offer to pay for a rental vehicle and did cut us a check at the end. My car ended up taking an additional 2 weeks for a total of 9 weeks! For a drivable, minimal damage repair. Do they do good work, yes. Is it the most frustrating experience you will ever have, also yes. Hampden Auto body is like dropping your car into a black hole. Whatever they tell you for a time estimate is a lie, multiply it by at least 4. Don't expect them to work with the insurance company paying for your repairs. They blatantly refused to use the USAA online document submission system and refused to send the paperwork to justify extending the rental. Expect Mike and Brian to be condescending, obstructive and thoroughly unhelpful. I cannot recommend them less. There are plenty of good repair shops in Denver that are better organized, customer friendly and courteous

The entire process with Rickenbaugh Collision Repair Center was absolutely flawless. Alex Pedross…read morewas the lovely professional who made everything seamless. Having no experience with cars and never having a collision accident before, Alex, made sure to provide details and guide me through the entire process. He was open to all my questions and continuously kept me updated during the Kia's time away from home. After a few weeks, Kia looked brand new! Loved my experience and I highly recommend Rickenbaugh Collision and Repair.

Rickenbaugh Collision did an amazing job on my vehicle. Eric Sands was the technician that did the…read morework on my vehicle and did an amazing job. There was a couple issues that I ran into after receiving my vehicle. However, Ben Braun and Caleb Hogan were responsive and the issues were resolved. They take pride in quality and handling issues. Rickenbaugh seems to charge a bit more compared to other shop, but the quality is excellent!

I had a freak accident occur with my six week old Civic. An umbrella from a local restaurant blew…read moreinto the air and damaged my hood and roof (dents and paint removed). I took my car to CARSTAR where the work started on Tuesday morning when I dropped my car off. They completed the work by Friday afternoon. After inspection the paint matched perfectly, I couldn't even see where they started painting and the original paint stopped. The dent repair was immaculate, I couldn't even see where the original damage was. The staff was super friendly and accommodating even with me picking up my car late on Friday. They were in constant contact with me, notifying my when my car was progressing to the next "stage" in the repair. The only thing that I wished would have been different was the interior was kinda dirty, but maybe body repair shops do not consider cleanup as part of the work? If that is the case, no worries. Nothing was stained, just had to wipe some surfaces down and do some quick vacuuming. Overall I will take my car back to this body shop. Great work all!

BEWARE OF FRAUD! Have now picked up the car and have a bit more understanding of why they kept…read morebeing dishonest. Here is the complaint now submitted to BBB. The auto repair shop replaced at least one part on the car that was not damaged with a lesser more used part. The primary known part at this time (although others may be found) is the steering wheel. The steering wheel was not damaged when the car was dropped off. When the car was returned the steering wheel had been replaced by a much more worn part. This part being touched at all was not disclosed in any of the paperwork. Resolution of this issue needs to be the return of the original steering wheel or a replacement new steering wheel from the factory. In addition they will need to pay for that steering wheel to be replaced by the dealership. In addition I would like this came to be noted with this fraud.

Hi my name is Barb... Precision Auto Body is the BEST! Hands…read moredown! I have been using them for years and would not trust any other company with my vehicles. They are A+ in every aspect of the business! Besides great, caring and kind personalities amongst all of them, they have the best customer service anyone could expect. They have treated me with the utmost respect and made my experience (in an unsettled and frustrating state) very calm, relaxing and reassured. The final product is Awesome! I feel like I have a new car, they are wonderful at delivering such quality work. And it gets better! I don't have to do a thing...they get you from a-z with transportation. Reasonable prices. In fact I would say there is no other body shop that can compare, which means they are more than reasonable in the pricing. You do get what you pay for and then some.

While the damage looks small, it was pretty bad, all suspension was messed up, tires were missing…read morechucks, and every panel on the right side had damage. As a USAA customer, Precision Autobody was recommended and team was awesome, after over $18000 in repairs my car was good as new. 6 months later its running great. I just want to say thanks again. To the highly intelligent team and if i ever have to come back i would return to you guys.

Had a small fender bender and needed to have a few touchup areas. They were great and reasonably…read morepriced and would go again if needed.

was recommended to John's by my boyfriend who works at Mercedes of Littleton. Trevor and Nic were…read morebeyond helpful from the very moment i walked into the shop. the front of my e450 was pretty bad - this was my first time not having my car in my possession. Nic, Trevor, and Jess were my saving grace throughout this process. made my car look brand new and i truly couldn't be happier. thank you for the patience with me and thank you for having my back the whole time. you guys are so great!

It is funny saying you had a great experience somewhere when the whole reason you are there is…read morebecause you had some type of BAD experience with your car. But, I DID have a fantastic experience dealing with this crew. I got hit by an Amazon driver. Not the actual blue truck. A contracted vehicle. So, the process was LONG. Very LONG. But, after a referral from a Lexus repair shop up north that we visited for my wife's car, it was the best decision I have made in some time. When searching for a repair shop, it is tough to know what to look for. I can't speak for you, but I didn't have the time nor patience to vet out every repair shop in Denver. And, I wasn't in any mood to do so with a busted up ride. So, I decided to go on the referral, my first impression when I walked in, and a couple referrals online. If reading this, and your car needs some work, stop looking around. I will save you the time. Although I am not any body shop expert, this is the best place I can imagine going to. I will be recommending this shop to anyone of my friends or network who has an incident, and will be taking my car there for any future work. Because I was dealing with Amazon and their third party insurance, I was concerned about the admin side of things, and getting stuck with charges at the end. Jordan was behind the counter and assured me that she would handle all contact with Amazon and insurance, and all rental admin stuff. They gave me a ride to the nearby Enterprise initially, handled ALL admin stuff for the months in between, took the rental car back after giving me my ride, and even fixed a windshield crack on their dime that happened on their watch. Jordan was fantastic in keeping me updated on the insurance company's very slow approval of supplements to the repairs. Steve runs the place, he seems like a great dude, and you can just tell that he runs his business in an ethical and fair way, and that his crew is trained to make each customer happy after their unhappy car incident. I don't recommend getting hit by an Amazon driver. And I don't wish your car to need auto body work at all. But, I DO recommend, if anything unfortunate happens to your prized vehicle, in taking any repair work to this place without hesitation.

My Lexus rx450h 2019 was rear ended! They did such amazing work my neighbors thought I re purchased…read moremy same car ! Highly recommend this shop!