Services - Reese Landscapes
Construction or installation
Disease management - shrubs
Earthmoving or regrading
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I really wanted to leave a good review for them, but I just can't. I called to get an estimate and I was so impressed with how friendly and prompt they were. I believe It was Mitch who came out that afternoon, listened to what I needed and said he'd send a quote. He was reassuring and confident and I absolutely wanted to do business with them after that meeting. I love that it's a family run business, and his confidence made me feel confident In them. The estimate for sprinklers was reasonable. The variable being the replacement cost of the two valves, which I wanted done as they leaked. Those were not on the estimate and I called and was told it would be added to the bill once the service was done. I also wanted a thatch, overseed and fertilize on my small front lawn. The estimate for this was pretty high but since they did sprinklers too I decided to do it. I was quoted $285 for the yard, $65 for the sprinkler repair which would take less than an hour altogether, and valve costs would vary- $25-$45 dollars per valve depending on what they used. Due to the fires I waited about 2 weeks to make the appointment. When I made the appointment, I asked again on the timing to ensure it was still within a good window for lawn growth- as the temperatures were much lower at that point and heavy rain was in the forecast- I was told it was great and nothing to worry about and a crew would be out the next day- which they were. The sprinkler valves which were leaking were not replaced. The sprinkler service was less than an hour, and the timer wasn't even set right. I had to fix that days later. The grass seeding took less than an hour for one guy. Nothing was placed over the seed. Per my conversation with Mitch I was under the impression it would be a couple guys, and a couple hours worth of work (so the $285 price tag made more sense). I called immediately about both things- I was told the tech could come out the next day to replace the two valves I had initially asked to be replaced, and that no peat moss was needed over the seed. I brought up the expected rain- and was told it would be fine. There was no mention of additional charges. The tech came out the next day and he fixed the valve quickly. I verified he replaced both and he said he only had one valve with him so just replaced the one that was leaking. I wanted both replaced since they were doing it so i didn't need to deal with it again. I was very clear about that. I don't think it was his issue- I think it was a communication issue to him. He offered to come out again the next day but I declined because I was annoyed, and the one wasn't leaking. The next day, we had a huge rain. And sure enough- all of my grass seed washed away. Of course it did- because it was just thrown on the bare ground with no cover. I contacted Reese and questioned this, hoping they'd offer to make it right as I had brought up the weather and a covering multiple times. At least partially my fault here- because after explaining the issue I asked what kind of grass seed was used and confirmed peat moss was the proper covering. Renelle did reply with the seed type and where to buy it and confirmed peat moss. I shouldn't have asked this- I should have requested they redo the work properly. I was hoping that they would offer to make it right, especially with the sprinkler miscommunication and my multiple conversations about the potential weather and having the seed covered up- but no. So that my money wasn't completely wasted, I bought seed myself, reseeded it myself, and covered it in peat moss. So thankfully my lawn did fill in quickly. But this was not due to their work, as the grass seed they laid all washed away. I was willing to just let it go, and probably would've left a 3 star review overall, as I realize now that I should've been more insistent on the estimate reflecting the valve replacement and not just letting the multiple verbal conversations suffice- as well as my error in asking about the seed instead of insisting they fix their work. This was my first time dealing with a contractor, and an absolute lesson for me. But then I got my bill, and I can't let it go and leave an ok review. They charged me for the second day to come out and fix the sprinkler valve. Not just the valve cost, which was expected, but labor to come back out when it could've and should have been fixed during the hour they were there the day prior, AS DISCUSSED. And of course they charged me for the most expensive valve. I've called and emailed with no response. I feel like I was taken advantage of, and they have no desire to deal with me anymore. I don't want to deal with them either to be honest. I can not recommend anyone use Reese Landscapes after this experience. If you do decide to use them- make sure your estimate is 100% accurate and don't let them just verbally assure you if anything. Get everything in writing!
I hired this company to help me with a backyard design where I wanted to have a Japanese style backyard. I added several more Japanese maples after the initial consultation which I knew would take a little more time to plant. I used one of their designers to help me even though it cost extra. I will say that he did a very good job with the planting and designing part. So why am I giving this company a one star. First, whenever you call this company you never get anyone that answers the phone, their voice message says they take lunch from 12 to 1 pm, but even when you call early morning no one will answer the phone. It takes a few days to hear back if they do get back with you. 2) The first day of the work project a young kid was one of the helpers who didn't want to work. They don't compared with tools and because they didn't have a particular item one goes to hardware to get it leaving the young kid just sitting on a curb looking at his cell phone. He was given instructions on what to work on while the other guy went to hardware store. 3) One day after shortly arriving to start working for not even an hour and not even close to lunch, I couldn't figure out why I hadn't seen them working on my yard after nearly an hour I looked out my from door and saw both men sleeping in truck. Apparently they heard me open the door and the guy says oh got kind of groggy driving from Eugene. I don't pay hourly for people to sleep when they just started work, especially if they just arrived . 4) They haven't finished the job that they started and there wasn't that much left to do. I tried calling them twice and never received a call back. I know they was on Christmas break, and then the ice storm and still no call back. The guys who was working on this project knew there was a little more work to do following Christmas break. So, if you want a company that sends guys not prepared for the work project or will come and sleep once they arrive ( not even lunch time yet) and doesn't finish the job the this company is the place for you. I was so disappointed in knowing how this company does business and would recommend using them.
9 years ago
Business owner information
Mickenzie R.
Thank you Devon, we enjoy having you as a customer!
7 years ago
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