The city of Eugene requires homeowners with an irrigation system to have our backflow system checked out and certified with EWEB every year, and then there's the winterizing process to keep pipes from freezing. So much for convenience, right? Just another fun adulting task to add to the list! I found Terra Nova, which specializes in both, and that's all they do. You sign up on their website and they come out twice a year to turn your system off and drain it, turn it back on in the spring and check the backflow. They're one of EWEB's certified contractors, so they send the test results directly to EWEB. I signed up and they fit me in for the winterizing the same week. The cost seemed reasonable when you sign up for their ongoing service. So far, very pleased. One task checked off the list. read more

This business needs to provide a way for customers to see where the worker is in real time. I realize there was an emergency with one of the workers having to be out of the country but I had to wait at home for almost two entire work days so I could be here when the worker arrived for this service. I tried calling three times but couldn't leave a message and there was no outgoing message to tell the customer what was going on. Additionally, I had previously been told the leak in my pressure regulator would be fixed at the same time. Now I have to wait for another appointment to fix the original problem. read more

Love these guys. We've used them since 2016 when we moved to Eugene and they're the best. Always available if something goes wrong and when we had an irrigation leak they were able to walk me through troubleshooting on the phone until we found the problem. Reasonable pricing, excellent communication, and honest. Can't recommend more. read more

Always there to help and if there is a concern you just have to contact them to find an immediate answer.They always notify me of the date they will be here and then they text the day of the appointment. Will always use them, and it is reassuring to know that they will take care of backflow testing year after year and get the report to the City. Great people to work with! read more

These guy are the best! They donated their services to help our wolfdog rescue in Eugene. And they are environmentally conscious and pedal instead of driving to your house! Thank you Terra Nova! read more

Terra Nova Landscape & Irrigation - Landscaping Near Me

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They turned off my main water supply for the automated irrigation system and failed to tun it back on. Came back from family camping trip and to a dead lawn. read more

Easiest people on the trades I've ever worked with...Terra Nova Landscapes is Always there when needed ...a business I can really count on.. Not easy to find these days read more

We've had Terra Nova do our back flow testing for years now. Robert shows up like magic every year and takes care of the testing. He's super pleasant and we love that he rides a bike/trailer while conducting his business. Sign up for their annual recurring testing for a seamless experience. Highly recommend! read more

I was having trouble with my sprinkler system, and the guy who helped us, Robert, was super helpful and friendly. I saw him working on a nieghbor's house and stopped to ask him about my problem. He came over a fixed it the same day, and he didn't charge me axcept for the normal backflow inspection. Rick R. read more

I had an issue with my back loop during the last ice storm that hit Springfield. I called Terra Nova as they were the company that took care of my back loop. They responded very quickly to my request. Roxanne and Rob were both very friendly and knowledgable and Rob was out the very next day to repair my back loop and make sure all the components were working properly. I would definately recommend Terra Nova to anyone who has a back loop on thier property. Thier fast responce and courtesy was awesome and I will be using thier service for as long as I live here in Springfield. In my opinion they are the best! read more

Robert was easy to talk to and very knowledgeable. He was quick to get back to me and was very prompt in his service. I worked with him to assure that I know how to winterize the assembly properly. He also has great referral sourcing for any landscaping needs that might come up. I feel very confident in his work and will reach out to him again. read more

We refer all our customers at Eugene Sprinkler Service to Terra Nova for backflow testing. Zero complaints! Robert and Roxann are always professional and offer great customer service. read more

Terra Nova came as a subcontract for SUB for the annual irrigation backflow check. I told Ryan the technician that we bought the house in the fall and had a leak in the valve - we diagnosed the problem and fixed it and then did his check. During we talked about the previous owners which he met during a past annual check. Having the conversation made me feel that we were not just a job or a task. Very professional and personable, and great service provided. read more

We have been using Terra Nova annually for over 15 years and trust they have our best interest at heart. They inspect our irrigation back flow system to ensure it functions correctly. Never concerned they are only performing necessary repairs. Highly recommend! read more

Fast, super friendly, efficient and amazing...a great local business. Highly recommended!

We have been using Terra Nova for several years now to perform our annual backflow testing. They make it super easy to be compliant as a report back to the utility and it's basically hassle free. Highly recommend! read more

Okay: On this rare occasion I will steal time from my precious lifespan to compliment a company for doing things right. You may encounter many fake reviews on Yelp and elsewhere, but this praise is not fake and could not be faked, as the honesty of what I am about to describe will silence any thoughts that this review is anything but well earned by Terra Nova. [For those who wish to cut to the chase and skip the details, see the last paragraph.] My wife and I have recently moved to Eugene from the state just south of here, one in which concepts of "back flow testing" and "winterization" are seldom if ever encountered. As our move has required shuttling back and forth from the Bay Area, we found ourselves calling friends in Eugene from California just as the weather turned cold, with them asking, "Have you winterized the house yet?" Well, babes in the woods as we are, I did remember calling the company that conducted the back flow test, just so I could find out what that was, and during that conversation the customer contact mentioned that they cover various aspects of property needs, including winterization, and that bundling services results in a discounted price. So I said, Sign us up, that sounds great, but we will be away from the property in Eugene during the fall; I was assured that the work could be managed without our being there. All of this was forgotten owing to the ensuing countless hectic days and weeks of moving, and when in the last week of October we were questioned about winterization by our friends, I immediately looked up and called the company, Terra Nova...at 4:00p.m. on a Saturday prior to a prediction of 27 degrees the following Sunday morning. Despairing of any reply before Monday two days later, I then began to imagine what the cost, and the mess, might be, if our pipes and extensive landscape irrigation system were to freeze. Within 30 minutes I had a return phone call from Roxann, who had been my initial contact with the company. Hey, she said, we did the work three days ago! Didn't you receive our e-mailed invoice? Happily flabbergasted, I hastily checked, and yes, I had missed the e-mailed notice and the invoice owing to long days of packing all week long. "If you are signed up with us, we will get you winterized in time," she said--"It's the people who call in droves after the first snow, when we can't handle all of them at once, that I feel sorry for!" Mightily relieved and now ready to relax and count my blessings as Friday night dinner approached, I thanked Roxann and told her how rare her company's follow-through was in these days of widespread miscommunication and absence of real customer care. "Oh, we take our customers very seriously," she said, and she added that her boss would appreciate a review on Yelp if I felt like it. I told her that I seldom took the time for such things but that I would think about it, as I looked up the number to cancel the service of the irrigation services provider that had previously had the job. Terra Nova, you have an invaluable ambassador for your services managing your contact with customers, the kind of person who instills a sense of trust and confidence and no doubt is responsible for much of your enduring client loyalty. Together, of course, with your outstanding work and very reasonable discounted prices! We will see you in the Spring when you de-winterize our system! R. C., San Francisco Bay Area, California read more

Fast response, professional, and very competent. Proactively worked with EWEB to accept an early back flow test so we don't have to deal with it again in a few weeks. Very impressive! I highly recommend this company. read more

Robert is awesome. He has been inspecting our backflow prevention system. He is quick, he comes back for annual inspections without me having to do anything, he's fun to talk to, the service cost is unreasonably low, and the business is bicycle powered! read more

Great customer service, speedy appointment, and discount for bundling services. They make it easy to complete irrigation maintenance by contacting you when it's time. I also appreciate how they have recently partnered with other companies to expand available services. One stop shopping is so convenient! read more

The company our HOA hires to do landscaping, backflow testing, etc.. performed testing and reported to EWEB that our backflow failed and needed repaired/replaced. No details were given to us, just received a letter from EWEB saying it needed to be resolved by 8/14/2020. I attempted to contact the company a few times and was getting impatient. I had hired Terra Nova before to do a few repairs, so I reached out to them by filling out their online service requests forms. I got a prompt response with: explanations of timelines, that they would reach out to EWEB to inform them it would get resolved, assurance they were here to help and friendly service. I was advised it might be a few days, however, they showed up the following day, performed a backflow test (which passed) and replaced a few minor parts. No hassle, no worries, prompt, honesty, integrity and good communication. Roxann and Robert were great!! read more

The Terra Nova crew provides excellent service at great prices. From their front office to your front yard, all are a pleasure to work with.

Robert got to us right away and helped us identify a problem with our sprinkler system. He made us feel comfortable right away. Prompt, respectful, helpful, friendly and reasonable. What more could you ask for!?! read more

They handled our backflow test this year and it went super smoothly. These folks know what they're doing, are easy to work with, and we appreciate how their efforts help protect our city water supply. read more

I love this company! They are straightforward & honest and have a great sense of humor. They've worked with me thru some really difficult times & their understanding and exceptional communication is greatly appreciated. I enjoy our yearly phone visits & being able to tease them about jumping my fence (NO, they do NOT jump fences) in one giant leap!! Since the city requires an annual Backflow test, I hope you'll choose Terra Nova - you won't be disappointed. read more

Robert is extremely professional and good as what he does. He follows safety guidelines and us prompt and efficient. Great business!

Three days after posting my Yelp review this company finally came by (they never did call/email back, but someone finally came over). They did the backflow testing. It went well. I think. To be entirely honest, I have no idea what backflow testing is, so I can only judge by the fact that my house is still here, and we have water, and my sprinklers work. I hired them to come back next year ($30 or they'll match any coupon for a cheaper place). I probably shouldn't have after their slow responses, but I could live very happily never having to think about backflow testing (or what precisely that means) again, so I figured: why not. read more

We had to find a new back flow tester because our previous one failed to perform the test as requested. Robert came out quickly, was very professional, and also helped with some sprinkler issues. We are happy to be with Terra Nova from now on for our testing needs. read more

So sad that they have a dynamite office person with great communication skills but after more than a month I still don't have any irrigation turned on. My plants & yard are dying. I tried & tried to get scheduled for a simple backflo test & irrigation check. Told them I had dogs & to call ahead. Hadn't heard anything since May 16th. When I contacted them they said someone came out but no one was home. DUH! that's why they were supposed to call ahead! Guess my job is too small for them. I wanted to give only 1 star but their office person Roxanne is very very nice. She deserves 5 stars. read more

Terra Nova recently performed a backflow test on our sprinkler system. While delivering the document showing the results of the test to my wife, the representative mistook my last name - it was misspelled on his document - to be pronounced "QAnon". Despite being corrected regarding his error, he thought it would somehow be funny to call her a "jerk" as he laughed his way back to his truck. Naturally, my wife was taken aback by this display. In my opinion, there is no excuse for this lack of professionalism. I called the Terra Nova office to provide direct feedback, but I have yet to receive a return call. Needless to say, we will not use them for any future service needs. read more

Communication was a severe issue. After contacting this business, Robert came out, gave an estimate which I agreed to and waited for an emailed quote. Weeks went by, so recontacted Robert on November 14th, got the written quote, once again asked when we could schedule this project and I have never heard anything since. Very nice people, but terrible communication. I would have given this attempt at using them a one star, but "when" I had contact with them, they were very pleasant. I am still puzzled by the lack of communication given I thought we were set to go with the sod and sprinklers based upon our agreement on Oct. 23rd, but zero communication since. read more

We use Terra Nova for all our backflow testing and I couldn't be happier. The customer service is superb and it's such a relief to know that someone is handling this annual chore and I don't have to schedule it every time. If you need backflow testing done regularly I highly recommend getting on Terra Nova's annual testing schedule. read more

Awesome service!!! Robert answered on the first ring, we agreed to the price of $35 for a back flow test and instead of performing the test within the next 10 days (my timeline with EWEB), he got the job done within the hour. Later in the day I received a very kind and professional email explaining the results of the test along with a very nicely formatted invoice. They gave at least 3 different ways to pay the bill, which is very convenient. I will be hiring Robert for many years to come! Thank you so much for a seamless and enjoyable customer service experience! read more

Robert is a great guy, very respectful and does good work. He does my annual backflow testing and has done a couple sprinkler system repairs for me - he does good work, and his charges have been very reasonable. Would definitely recommend. read more

The owner recently examined the "back flow" at my house. He was kind, knowledgeable and professional. He actually asked if he could bring me something from the store because he heard me coughing over the telephone! What a nice person. He also left me a coupon for another great establishment called "Rooster Coffee". The world needs more humans like this gentleman. read more

I bought a home a few years ago and one day Robert showed up to conduct an annual backflow test. He had a contract with the prior owner and it was something I needed done anyway so I kept the contract. Robert is a great guy who is extremely knowledgeable in his field and has explained the existing irrigation system and helped me save on repairs. This year I was convinced I had a broken line somewhere and was ready to start digging up pipe but Robert tested the system, made a few adjustments, and got everything working - free of charge. Would strongly recommend if you know you need irrigation work, or would just be more comfortable having an expert come walk through your installation. read more

Unlike previous reviews, I did not have any problems w/ the response time. Signed up online 3/26/13, got a confirming phone call on 3/27/13. Robert told me the test would be completed in April, which it was on the 21st. Paperwork given me very clear, price was competitive. I would definitely use their service again. read more