11/10/25: I highly recommend this company to everyone who…read moreneeds security cameras help installing their starlink, like I did surely is amazing to work with and the best customer service ever, she just puts a smile on your face. Kory, was very informative, educational and just an amazing person to work with.He helped me to install my starlink in no time.I would give him ten stars if I could.

Lance and Sherri were great to work with in setting up our Verizon hot spot alternative to cable…read moreservice which is not available at our address. They were responsive to all of our concerns and questions and promptly answered and returned phone calls. Lance is exceptionally knowledgeable and installed our new system professionally and made sure we were comfortable with its operation. We have signed up for their monthly service contract to ensure that any problems with our system can be resolved quickly. We highly recommend Rogue Valley Security.

DO NOT sign any long term contract with Oregon Alarm, 1049 S Broadway, Coos Bay, OR 97420. Because…read moreif you have a problem they don't really care if it gets fixed or the problem gets solved because they already have you hooked. They will give you a yearly discount, but pay by the month because you can leave on your terms. My brother recently passed and had paid for the year in advance but when I asked Dyana for a credit or refund on what was left they offered no refund options except let the new owners have the remaining months for free. I requested a copy of the contract that my brother signed, so it could be reviewed, and Dyana never responded to the email. She just ignored a long time customer. This is a company that's great on there terms, but if you ask for anything else you will only be ignored.

There was an issue with my bill. I called and the woman that answers the phone was RUDE. Then I…read moretalked to the owner, he was BEYOND rude, to the point of being insulting. So I asked how do I cancel my service. He told me he didn't care if I cancelled or not, either way he'd get paid, cuz I signed a 3 year contract, and the only way to get out of it, is to pay the $50 for each month of the rest of the contract.

I needed to have internal surveillance for our home, and knew that cameras bought over the internet…read moreor at Best Buy would not be sufficient. I received the best customer service from start to finish. The cameras are unobtrusive, and better yet I can access them from my phone and in the home, later downloading certain time frames if I need to. HINT: I read Alec's negative review before this. DON'T even THINK about buying cameras and trying to "do it yourself" if the security of your home or business are at stake. Most of us are not TECHS and need exactly what Monster security delivers: tech support and a system that has the internal back up connected to our modems. My go to guy was Eric--but the two techs were equally helpful, and this involved some wire run through with my attic. Everything was handled with precision and clean up. I also have tech back up when I need it. After my experience, I believe that this is the kind of security most people need---what is sold over the counter may be what they THINK they are getting---but not what they NEED. I wanted to have the support and back up necessary.

They sent some young woman out to my house that wanted my security code and asked for it infront of…read moremy neighbors. She was a very immature young woman that was insecure about everything including going throughout the back yard and around the house very awkward the whole 5 minutes she was here. Before engaging me in any conversation didn't ring my door bell or knock just text me and in fact was 1 hour late to our appointment. Then after 5 minutes of conversation I decided to end our meeting as she wanted to get a friend to comeback with her. Not sure why. I later called management about how unprofessional the experience was and that if the simple task of greeting some and being discreet about passcodes was to much for their sales staff maybe their service would be just as tacky and from the look at the reviews with overpriced trashy product and service walking away looks to have been a good choice for me. Thanks but no thanks for the overpriced monstrous nightmare. Lol!!

If I could give 100 stars I would. Robert diagnosed and fixed the problem on the very first trip…read more When the Geek Squad who installed the security system did not return dozens of phone calls, and no show appts. Half the problem was because the camera was my installed too high under the roof eve. This is the place to call with security issues.

Appointment was made for RON to come over to the property to give an estimate on how much an alarm…read moresystem including installation would cost. Confirmation was made by phone regarding the time and place. No RON, a no show, no contact. So you won't get bad service from this company, evidently you will get NO service from this company.Please let me know where I can send my bill for wasting my time and energy. Thanks RON.

Went above and beyond to help us figure out what kind of internet service to use in our rural area…read more Very personable and professional . Upfront with installation prices.

I was having issues with my phone land line and was unable to set my alarm. I called On Spot with…read morethe issue and they upgraded my system so that it communicates via a cell tower, thus security certain. This was done within a couple of hours after my contact. When my home caretaker has inadvertently tripped the alarm, I was immediately called and the issue resolved. Being across country this is a big deal to me.

So, we had a recurring beep on the alarm pad. I called and…read moreJordy tried to help, but eventually had to refer us to a tech. The issue was a phone modular battery, but... In this time of Covid-19, we really didn't want a tech to come inside the house So, Mike was dispatched with a battery and instructions for me to replace it Mike dropped the battery in our mailbox, and called me to come get it I went and got it while he waited for me to call that I had installed it. I did, and I called him from in front of the keypad, and he had me enter a few things to finalize. We know this was a bit weird, but in these crazy times, SOS went above and beyond to accommodate our requests. Thanks Jordy, thanks Mike and thanks SOS DD Grants Pass

Well where do I start. 5 year contract, no updates on equipment , when service is needed it's…read morealways 2 weeks out. This company is not a good bang for your buck. The Techs are great when they do get to you. 10 cameras that were not able to hear or talk to the persons at the doors, 8 motion detectors and 4 smoke alarms for only $277 a month for 5 years. Shop around there is better value out there.

Needed a security alarm installed and a friend had recommended them. Responses were quick and I…read morehaven't had any issues since I got my security system. Thank you

From the owner: Valley Security Solutions CCB#221817 BCD#CLE598 offers comprehensive protection for both commercial…read moreand residential in the Eugene area. Since 2020, our trusted team has specialized in designing and installing a full range of advanced security systems, from cameras and fire alarms to sophisticated access control, we provide peace of mind through tailored solutions. Our expertise extends to 24/7 UL-listed monitoring for security alarm, fire alarms, as well as live virtual guard protection. With professional IT support and system design, we ensure your property is safeguarded with integrated and reliable technology. We also specialize in OLCC Regulations, structured cabling, fiber optics and more. Call us today to schedule your install or service.

I'm shocked! In a good way... but still, I'm shocked! Over many years living in this community,…read morePerry's had developed quite a reputation for not being competitive with pricing, and customer service was never touted. Not so any longer!!! Perry's has been under new ownership for about 3 years now. Long enough to really get a "new" business model underway. Until we began shopping for specific parts and pieces of a renovation, we may never have found the impressive changes new ownership brought with them. This place is amazing to shop... local. Yes, yes, you CAN actually shop competitively and not leave town. Could be one of the better kept local secrets but here's the whole truth: Perry's beat out both Lowe's and Home Depot on pricing (and on more than one item). The new ownership has gone above and beyond to train friendly staff (the most helpful floor people I've encountered recently), insist on awesome customer service, and find you exactly what you need at a price you can live with. No need to travel out of town to complete your building project. Perry's should be the FIRST stop for anybody in need of components to finish a home project. The inventory is more vast than you remember, and staff is overly willing to order what's missing on their shelves. Seriously... It felt so good to be impressed locally! Here's to overcoming negative press, previous ownership, and establishing great new policies and procedures to benefit your customers first. Love it. Keep up the great work Perry's! Do yourself a favor... check Perry's before you travel or let your fingers do the internet walking. You will likely be surprised... just as we were!

My husband and I have recently remodeled our entire home and have been taking frequent visits over…read moreto Perry's for supplies. All the employees are extremely knowledgeable and helpful. We've gotten new kitchen cabinets, bathroom vanities, pipes, electrical wiring, a mini split and more! We have had no issues with anything we've bought and if we had to return/exchange something, it was done quickly with no problems. The new owners, Dave and Christina and the manager, Dennis are WONDERFUL people! They have gone above and beyond for us and helped us choose out the perfect kitchen cabinets at a great price. High quality and they look great! They can do anything the big box stores can, but much closer and you get to shop locally! Not one bad thing to say about Perry's Electrical.