11/10/25: I highly recommend this company to everyone who…read moreneeds security cameras help installing their starlink, like I did surely is amazing to work with and the best customer service ever, she just puts a smile on your face. Kory, was very informative, educational and just an amazing person to work with.He helped me to install my starlink in no time.I would give him ten stars if I could.

Lance and Sherri were great to work with in setting up our Verizon hot spot alternative to cable…read moreservice which is not available at our address. They were responsive to all of our concerns and questions and promptly answered and returned phone calls. Lance is exceptionally knowledgeable and installed our new system professionally and made sure we were comfortable with its operation. We have signed up for their monthly service contract to ensure that any problems with our system can be resolved quickly. We highly recommend Rogue Valley Security.

DO NOT sign any long term contract with Oregon Alarm, 1049 S Broadway, Coos Bay, OR 97420. Because…read moreif you have a problem they don't really care if it gets fixed or the problem gets solved because they already have you hooked. They will give you a yearly discount, but pay by the month because you can leave on your terms. My brother recently passed and had paid for the year in advance but when I asked Dyana for a credit or refund on what was left they offered no refund options except let the new owners have the remaining months for free. I requested a copy of the contract that my brother signed, so it could be reviewed, and Dyana never responded to the email. She just ignored a long time customer. This is a company that's great on there terms, but if you ask for anything else you will only be ignored.

There was an issue with my bill. I called and the woman that answers the phone was RUDE. Then I…read moretalked to the owner, he was BEYOND rude, to the point of being insulting. So I asked how do I cancel my service. He told me he didn't care if I cancelled or not, either way he'd get paid, cuz I signed a 3 year contract, and the only way to get out of it, is to pay the $50 for each month of the rest of the contract.

I needed to have internal surveillance for our home, and knew that cameras bought over the internet…read moreor at Best Buy would not be sufficient. I received the best customer service from start to finish. The cameras are unobtrusive, and better yet I can access them from my phone and in the home, later downloading certain time frames if I need to. HINT: I read Alec's negative review before this. DON'T even THINK about buying cameras and trying to "do it yourself" if the security of your home or business are at stake. Most of us are not TECHS and need exactly what Monster security delivers: tech support and a system that has the internal back up connected to our modems. My go to guy was Eric--but the two techs were equally helpful, and this involved some wire run through with my attic. Everything was handled with precision and clean up. I also have tech back up when I need it. After my experience, I believe that this is the kind of security most people need---what is sold over the counter may be what they THINK they are getting---but not what they NEED. I wanted to have the support and back up necessary.

They sent some young woman out to my house that wanted my security code and asked for it infront of…read moremy neighbors. She was a very immature young woman that was insecure about everything including going throughout the back yard and around the house very awkward the whole 5 minutes she was here. Before engaging me in any conversation didn't ring my door bell or knock just text me and in fact was 1 hour late to our appointment. Then after 5 minutes of conversation I decided to end our meeting as she wanted to get a friend to comeback with her. Not sure why. I later called management about how unprofessional the experience was and that if the simple task of greeting some and being discreet about passcodes was to much for their sales staff maybe their service would be just as tacky and from the look at the reviews with overpriced trashy product and service walking away looks to have been a good choice for me. Thanks but no thanks for the overpriced monstrous nightmare. Lol!!

Appointment was made for RON to come over to the property to give an estimate on how much an alarm…read moresystem including installation would cost. Confirmation was made by phone regarding the time and place. No RON, a no show, no contact. So you won't get bad service from this company, evidently you will get NO service from this company.Please let me know where I can send my bill for wasting my time and energy. Thanks RON.

If I could give 100 stars I would. Robert diagnosed and fixed the problem on the very first trip…read more When the Geek Squad who installed the security system did not return dozens of phone calls, and no show appts. Half the problem was because the camera was my installed too high under the roof eve. This is the place to call with security issues.

Went above and beyond to help us figure out what kind of internet service to use in our rural area…read more Very personable and professional . Upfront with installation prices.

I was having issues with my phone land line and was unable to set my alarm. I called On Spot with…read morethe issue and they upgraded my system so that it communicates via a cell tower, thus security certain. This was done within a couple of hours after my contact. When my home caretaker has inadvertently tripped the alarm, I was immediately called and the issue resolved. Being across country this is a big deal to me.

Well where do I start. 5 year contract, no updates on equipment , when service is needed it's…read morealways 2 weeks out. This company is not a good bang for your buck. The Techs are great when they do get to you. 10 cameras that were not able to hear or talk to the persons at the doors, 8 motion detectors and 4 smoke alarms for only $277 a month for 5 years. Shop around there is better value out there.

We've been with SOS for seven years. When it works, it's fine. When it doesn't work, we typically…read morehave to wait 10 days for SOS to fix the problem. In addition, several times the person they send is not sufficiently trained to resolve the issue -- and we have to wait another 10 days. Some configuration of this has happened between 8 and 10 times in 7 years. This is our SECURITY system. We pay a high price for this service but, when we have a need, we have to go without security for 10 days or longer??? We are NOT impressed.

Needed a security alarm installed and a friend had recommended them. Responses were quick and I…read morehaven't had any issues since I got my security system. Thank you

From the owner: Valley Security Solutions CCB#221817 BCD#CLE598 offers comprehensive protection for both commercial…read moreand residential in the Eugene area. Since 2020, our trusted team has specialized in designing and installing a full range of advanced security systems, from cameras and fire alarms to sophisticated access control, we provide peace of mind through tailored solutions. Our expertise extends to 24/7 UL-listed monitoring for security alarm, fire alarms, as well as live virtual guard protection. With professional IT support and system design, we ensure your property is safeguarded with integrated and reliable technology. We also specialize in OLCC Regulations, structured cabling, fiber optics and more. Call us today to schedule your install or service.

We have 5 hard wired smoke detectors with battery backups in our home and one of them started…read morebeeping last night. Very annoying since it was in the master bedroom so very little sleep last night. Called Heather at 7:30 this morning and she had John here by 11 am. This is the third maybe fourth time we've had the need for electrical work and always call John and Heather because they are both real professionals and always treat us fair and are always prompt. Definitely FIVE STAR SERVICE!!!

Outstanding business from first contact until the job was completed. Heather who manages the…read moreoffice is both pleasant and professional. Jon is a first rate electrician who is knowledgeable, careful, and efficient. He and his helper did a great job on the installation of both our tankless hot water heater and our EV charging station. I will not hesitate to hire Elkhorn for our next electrical project...