I can't believe I'm actually giving spectrum a 5 star review!…read more What a breath of fresh air. Welcome to living in a small town where people are kind and knowledgeable. I came in to get a new SIM card for my phone. There was ample parking. No lines! Friendly staff. Clean store. It was a great experience.

I have used twice. Canceling is always more hassle than required. Each time they said I did not…read morereturn items that I had. Keep your receipts!

I subscribed to their wireless hime internet for ten months. It worked great for nine months, then…read moresuddenly it was terrible. Verizon tech support is borderline useless. I fiallt had to cancel this week. The people in the local office are great, but they can't do much about technical issues. Also, Verizon makes it ridiculously difficult to cancel the service.

I highly suggest take your business to a corporate Verizon store. I've had nothing but bad…read moreexperiences here. I was convinced that the 5G internet box was the best in our area. Spectrum is 1G and we tested running at 200mg when 5G Verizon was barely at 20mg! I have asked 6 times for a return kit and got a $200 charge on my account because of the hassle of unable to return the dumb box! I've bought chargers from this location and was sold a couple things I DID NOT need and refused to be allowed to return them I've lost $150 dollars to this scam place. Go to Roseburg or Eugene. Not worth it to do business here!

After visiting Mac tonic, I was given a great tip recommending Devote 30. I was greeted by very…read morecapable man, who gave me great advice regarding a SIM card.I returned a few days later, to ask about cell phone plans, I was paying $80 a month, with the evil corporation Verizon. I plan on going with a $33 a month cell plan, suggested by staff. I do wonder why anyone would go to an another cell phone provider.

It's a mystery to my why everyone doesn't do business here. The owner, Jarrett as well as his…read moreemployees go beyond all expectations to provide great service, and the products they offer have given me fantastic phone connectivitiy and function for a third of the price of big name cell companies. I've been a customer for 20 plus years, and so many times when I've lost my phone, had it stolen, couldn't figure out a problem with it, Jarrett has not only solved the problem but also has been a rock of reassurance that it is not the end of the world, my data can be secured, all can be put right. Also, if you have any question at all about cell phones, these people have the answer. Devote30 is simply an 10+ out of 10 business.

They were sure worried about drumming up business in this area but now that their established here,…read moretheir customer service has gone by the way side and their install prices have gone up!! Their attitude has completely changed and I would not recommend due to their cavalier approach to whether they retain customers or not.

I have moved quite a bit and have had various internet providers. I knew who I did not want for…read moreinternet. Found Webformix on a google search. Decided to give them a try. I spoke with Courtney to set up the initial appointment. Courtney was very helpful in explaining the different plans, the initial appointment which was for signal check only, installation procedures, the works! Thank you, Courtney! Bryce was the service tech who came to do the signal check. He was on time for the appointment and very professional. He explained what he had to do and then did it. He found a good signal strength, so we set up an appointment for installation. Bryce went over the different plans, and what I would need in terms of equipment. Turns out, Bryce grew up near my property and could give me some history as well! Bryce was also the installation tech. He again arrived on time and explained what he needed to do and went about doing it. Bryce found a better place to mount the receiver and receive a stronger signal and asked if I was okay with the new location because it meant routing the wire slightly differently. The installation was very quick and very clean. After the installation, Bryce sat down with me and went through the paperwork with me, making certain I understood everything. So far, the internet is working exceptionally well. I am very impressed with the professionalism of the people associated with Webformix. Looking forward to a long customer-provider relationship with them.

We have had great service with Alyrica. Their team is always kind, helpful, and professional, and I…read moretruly appreciate everything they do. They had scheduled an appointment to upgrade our system, but I unfortunately forgot about it and missed them. Instead of simply dismissing us, Jimmy came back later when he had some extra time and got everything set up to make sure our needs were covered. Jimmy was friendly, professional, and went above and beyond. I couldn't have asked for better service from him or the Alyrica team. They also make sure we're only paying for what we actually need. In fact, they've even recommended less expensive options rather than trying to upsell us, which says a lot about their honesty and customer-first approach. They provide excellent value, and I highly recommend Alyrica to anyone looking for reliable internet service.

Alyrica has spectacular customer service. Sean, Theodore, and Alex have come to our house and…read moreaddressed an intermittent problem with our internet connection. They have been extremely diligent, and have solved the problem(s). Everyone that we've had contact with at Alyrica has been extremely helpful, and very pleasant to deal with. We live in a semi rural area with limited cell service, and we now have a strong and reliable internet connection. I can't recommend Alyrica and the Alyrica staff highly enough!

From the initial call the service and expertise were extremely knowledgeable. The value was better…read morethen any service provider.

Kinda chaotic atmosphere Made us feel on the fence for a…read morewhile Guess..., ok Good value but insecure through the process

DFN technicians try to make you feel as stupid as possible even when it isn't your fault. They…read moretalk down to you even trouble shooting and ALWAYS 100% of the time tell you it's not their fault. Don't get them if you have a choice. Go with anyone BUT them!

Douglas Fastnet. Inept. I mean they know nothing about…read moreinternet or phones. Need support? Call Charter. I hate Charter their product is crap. DFN has great product. But they are poorly trained. Support must be fresh out of college. They know basically nothing. They read off basics that tell me they are uneducated and should not be working in support. They get a 1 star. Because every single time I call. They act stoned, like now idea what they sell you. BAD BAD SERVICE. They came from Megabytes which makes sense as that place was a security risk the day it opened. DFN is safe, but horrible support.

The staff have always been friendly and professional. Given the state of the art of the company's…read moremany service outages, they continue to press along. It's gotta be tough to work for a company that somehow will not solve it's quality of service issues. A group of us subscribers have received 'regular' outages of service. Seems to happen with bad weather/hard rains and sometimes regularly starting Fridays and going until their office opens up on Mondays. It has a feel that management is not up to par to solve these regular outages. Why can't they get the system up and running over the weekend time, rather than after their office opens up on Mondays? Has the feel of intentional outages (to save them money?) ... or just plain incompetent management/ownership.

5 star Living in the mountains made WiFi connectivity a…read morechallenge. Satellite is expensive, limited in speed and data usage and we needed more. We partnered with DC Wireless ISP to provide a stable, fast internet connection to our mountain location. DC Wireless ISP listened to our needs, designed a system to accomplish our requests; communicated well with us on appointment timing and explanation of design and cost. They suggested partnering as well with TruEdge Communications (another super partner in our installation!) to carry their signal to all our requested areas. (Requiring "thinking outside the box" by both companies!!) We now have connection to the world we thought not possible!! They are the best!! Bob and Gayle Muckey

Excellent wi fi and never had issues with service or lost connection. Would recommendread more

Ok... so I'm a fairly typical Florence resident. And yes I'm over 65. My interweb was getting…read moreunreliable. Do I called Hyak and asked if there was an issue. Nope. But remotely they checked "my" system and noted I needed some "router" updates. Tyler was so helpful. Tyler corrected and updated my gadgets and stayed on the phone until all was right again. Thanks Tyler. Thanks Hyak.