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Home network installation

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6 years ago

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Willamette Smart Solutions - rofessional IT and smart home support, delivered locally by Willamette Smart Solutions.

Willamette Smart Solutions

(3 reviews)

I contacted this company to check for malware and reset my email accounts, when I was unable to…read morereconnect them to my computer or iPhone. They told me that they charge $250 to come to your house, which I agreed to, but did not say that their additional charge for the service is considerably above the upper limit for similar charges in Oregon. After their arrival, I was told the one time charge for this service would be $2,500 in addition to the $250. I have to admit I felt trapped as I had waited some time for them to arrive, needed a working email for my nonprofit work and was unfamiliar with the normal charges for this type of service. It took them about an hour to complete the service while spending a good deal of time trying to sell their other services. After coming to my senses I called the next day, in part to say that if they charged such extremely high prices, they should make the the customer aware before arriving at the customer's house what they owe for their services. I felt coerced into accepting their services once they arrived given I was limited by time and was already paying them $250 for showing up. I was told that they may be able to secure a discount but would call or email me back later, which they did not do. I have since sent two emails and it has now been over two weeks and I have been completely ghosted. Additionally, I have started having trouble with my emails again which I indicated in my later emails to the company, but no word on that either. Of course I feel pretty stupid for agreeing to this service, but hope no one else will get equally scammed.

really good company man came into my work. Super nice day. 100% use this company super great people.read more

Security Monster

Security Monster

(13 reviews)

I needed to have internal surveillance for our home, and knew that cameras bought over the internet…read moreor at Best Buy would not be sufficient. I received the best customer service from start to finish. The cameras are unobtrusive, and better yet I can access them from my phone and in the home, later downloading certain time frames if I need to. HINT: I read Alec's negative review before this. DON'T even THINK about buying cameras and trying to "do it yourself" if the security of your home or business are at stake. Most of us are not TECHS and need exactly what Monster security delivers: tech support and a system that has the internal back up connected to our modems. My go to guy was Eric--but the two techs were equally helpful, and this involved some wire run through with my attic. Everything was handled with precision and clean up. I also have tech back up when I need it. After my experience, I believe that this is the kind of security most people need---what is sold over the counter may be what they THINK they are getting---but not what they NEED. I wanted to have the support and back up necessary.

They sent some young woman out to my house that wanted my security code and asked for it infront of…read moremy neighbors. She was a very immature young woman that was insecure about everything including going throughout the back yard and around the house very awkward the whole 5 minutes she was here. Before engaging me in any conversation didn't ring my door bell or knock just text me and in fact was 1 hour late to our appointment. Then after 5 minutes of conversation I decided to end our meeting as she wanted to get a friend to comeback with her. Not sure why. I later called management about how unprofessional the experience was and that if the simple task of greeting some and being discreet about passcodes was to much for their sales staff maybe their service would be just as tacky and from the look at the reviews with overpriced trashy product and service walking away looks to have been a good choice for me. Thanks but no thanks for the overpriced monstrous nightmare. Lol!!

Smart Home Oregon - homenetworkinstall - Updated November 2026

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