I was first here in 2008 and just visited last week. The staff is friendly and efficient especially the guy who helped fit guns with my cousin and I. She ended up liking the feel of a gun I already had but he did not rush us and answered the questions correctly and efficiently. He knew his stuff for sure. Their selection is vast for California and their prices fair. I have bought several guns from them. So I recommend them for gun purchases. The range is nice and the process efficient. My cousin liked it and she thinks she was there before. I have brought friends there and the consensus is it is always fun. Range guns were solid as I rented a Walther to go along with my Sig M18 and CZ SP-01. The price is awesome as we were there for a bit and did not think much of what I paid as that is normal entry fee if you shoot. When I go to my property it is free and you can shoot what you want and how you want but this is a public range and not my land. So it is good. Overall I like Reed's a lot and would recommend the range and shop to anyone who loves shooting and wants to buy a rifle or handgun. This is a quality place for sure and you pay for what you get. Highly recommendable and my cousin and I approve! read more

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Customer Service Fail We walked in, filled out the required paperwork, and spent some time looking at rental options we had already researched. We were hoping to get hands-on experience before making a purchase. One employee (white male) was rude, dismissive, and offered no real information or guidance. This stood in stark contrast to another employee (a brown male) who was already assisting customers and was genuinely helpful and welcoming. I mention this because, based on our experience and the pattern reflected in other reviews, it felt like we were treated differently. The employee seemed annoyed that we were new to the range and firearms world, which is confusing, considering everyone starts somewhere. Ultimately, we were told we couldn't rent, couldn't buy, and couldn't shoot. So we left. We went to a nearby gun store with excellent reviews and spent over $2,000 on firearms, ammo, safety gear, training courses, and secure storage, everything we originally intended to purchase here. If I were the owner or manager, I'd be very concerned. This employee is costing you money and damaging your reputation. Judging by the consistency of similar reviews, management is either aware of the issue or unwilling to address it. I checked back months later hoping to see improvement, unfortunately, the same complaints persist. That suggests this behavior is being tolerated or protected. I hope to see better reviews in the future. If that happens, I'd be open to giving this place another chance. read more

I usually don't write reviews, especially for local businesses, but this store has unfortunately gone downhill over the years I've been coming here. While I don't speak for every employee, most of the sales staff I've interacted with have consistently come across as condescending. Here is my experience from today: My friends and I came into the store to look at firearms, and I personally intended to make a purchase. That changed after listening to how staff handled a question from my friend, who was interested in purchasing a California-compliant AR-15. He had seen a complete JTE AR-15 online and wanted to see one in person. He asked whether the store had that model or something comparable. The first salesperson wasn't familiar with the JTE brand, which is understandable. However, a second employee stepped in and abruptly ended the conversation by stating, "We only carry military-grade AR-15s," and moved on without offering any clarification or alternatives. As someone familiar with the AR-15 platform and California compliance laws, this response was disappointing and misleading. "Military-grade" is a vague marketing term and doesn't address whether a rifle is fixed-mag or featureless, which are the two routes you have to go for CA compliance. The store clearly sells AR-15s, yet no effort was made to guide my friend toward compliant options they already carry or explain what was available. I strongly prefer supporting local gun shops over big-box or department stores, but based on the dismissive attitude and lack of helpful customer service, I can no longer support this one. read more

My son and I drove to Santa Clara from the peninsula to enjoy some range time on his 24th birthday. In the past, I purposely avoided Reed's due to the bad reviews regarding staff. My experience was the complete opposite with the exception of the gentleman who range up our bill. He wasn't rude, just appeared to hate his job. The gentleman that checked us in and a gentleman who let me borrow a tool to adjust my red dot were both consummate professionals. Because of them, I will make the 40 minute drive again. read more

Reed's Indoor Range - Gun/Rifle Ranges Near Me - Santa Clara, California

We felt unwelcome upon arrival - literally as soon as we approached the counter. As first-time firearm users, we were hoping for guidance, but instead we were essentially directed to go elsewhere. Totally understand if there are rules and protocols, but the staff needs to be trained on their customer service! read more

Been going to Reed's since the early 2000s. Back then there were more gun ranges than there are now. Even then, Reed's was my favorite range. It's big with plenty of lanes, well-lit, and well-stocked. The staff were knowledgeable, helpful and most of all focused on keeping everyone safe. This is important because the customers span the range of no experience to extremely experienced. They are all treated the same. I had gone several years of not going to Reed's due to not making enough time to shoot. But, now I realized how much I actually enjoy it. Thank goodness they are still in business. And now for the pics. read more

Reed's Indoor Range - Gun/Rifle Ranges Near Me - Santa Clara, California

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In a convenient location for South Bay but the service is 50/50. More times than not I've gotten a snide remark from the employees about something small like having loose ammo in the can. They have an okay selection of guns to rent but the ones available for purchase are pretty pricey. read more

I strongly recommend avoiding this range. The customer service is the biggest problem. We came in as a group of five, and the staff assigned us one lane. At first, we assumed the range must be crowded, but when we walked in, the entire room was empty, and every other lane was available. Assigning one lane to five shooters in an empty range is unbelievable and makes absolutely no sense. When we asked to open another lane, the staff gave us attitude and kept questioning why we "needed" more lanes. Honestly, we were the ones who should've been asking why they thought one lane for five people was acceptable in the first place. The way they handled the situation was rude, dismissive, and completely unprofessional. The facility itself is also in rough shape. The lanes show noticeable wear, some equipment doesn't function smoothly, and the setup isn't as well maintained as it could be. Between the poor attitude, the lack of basic customer service, and the rundown facility, this range is not worth the time or money. You're far better off choosing another range. read more

this merchant over charged their customer's so if you gonna go to this place make sure you look and watch ur crdit card transaction.they over chargezd amounting to $352 last november and now is already may they still don't give my money back! i've waited patiently for long time already. read more

I'm taking another star away for PPT but I'm torn because I understood their logic but not the execution. The good thing is I really like the staff (I believe I said that before) as they are courteous and knowledgeable and most of the policy is not set by them. I understand that they don't make money on PPT and they want to discourage people doing PPT. However in my particular case it's Thanksgiving weekend so I have family trip planned ahead that I just can't change. I'm also a repeated customer for both the gun store and the range (I used to go 3 times a week). My beef is with the $100/week storage fee. I understand they want people to pick up asap but I believe they should ease the first week because no one wants to leave a gun they paid intentionally and giving say a week grace period or even a reduced first week storage fee would be more appropriate or a good gesture for customers. They would have gotten so much more business from me (not PPT) but due to this kind of practice I'm reluctant. The following is my previous review: I'm taking one star away because of pricing not necessarily of the range per se but of the store in the same facility. I've noted that pretty much all new guns are about $50 more than MSRP and that the used guns are even more expensive than new. Please note that once you start the gun buying process you will have a hard time to get out of the purchase after the 10 day wait period. This is understandable but still regrettable so please make sure you are certain of the gun you want to buy. There are other larger chains that would be easier for you if you change your mind if you don't mind driving a bit. I think that would be a better for a new gun owner. Also note that you must buy at least one box of ammo from the range if you rent the gun there. You can read my original review below. My go to range in the Bay Area and probably the only indoor range still available in the Bay Area. I like Reed's because it's friendly towards beginners and it's actually located within the Bay Area and even though it's indoors it allows you to shoot buckshots which is extremely rare among all shooting ranges. The price is fair at $20 per hour per person per lane and can be extremely crowded in the weekend. It's a good price if you are shooting alone but when you have 2 or more per lane it adds up. The ammo pricing for the range is also fair and when they run sales on ammo it's actually not a bad deal. There is also a gun store attached to the shooting range and it's not bad either. It's not the cheapest but they are knowledgeable and helpful. Parking can be tricky but you can always find in the back around the corner except you'll have to walk with your gear. read more

I came to Reed's Indoor Range with my coworkers after work on a Thursday night. There were plenty of parking spaces on the side as well as the back. Their staff members are very knowledgeable and patient with me, as this was my first time at a range ever. They gave clear instructions and advice. We reserved a lane for an hour; $20 per person. They had a good flow of people coming in and out. After shooting, we browsed their wide selection of firearms and accessories. I had several questions regarding home defense and recommendations, which they gladly shared. Because it's an indoor range, be sure to double up on ear protection! read more

For weekends, remember to come before 2pm or else it gets pretty crowded. It's a small place but has everything you needed. If you're new you gotta fill out the forms first. We brought our own gear, or you could rent as well. An hr is about $20 per person that's quite reasonable. The bathroom needs some work, rlly dirty. Not much indoor ranges near the area, def prime location. read more

Reed's Indoor Range - Gun/Rifle Ranges Near Me - Santa Clara, California

I've been to about half a dozen fire arm dealers in the Bay Area, I must say, if I can only choose 1, I pick reeds for a few reasons. 1. Customer service is amazing! People are very patient, extremely knowledgeable about fire arms! 2. Gun selection is by far the best, prices are reasonable. 3. Opens late and indoor range plus huge selection of guns for rent. read more

What a fun experience! Been wanting to take my growing teenager here for awhile now and he's shown that he's a responsible kid so we took him to Reeds for his birthday and he had the best first time experience at the range! I've never seen him smile so much in his entire life and it made me very happy to see him enjoying his time here with his Uncle Erik. He did so well his first time and got a few bullseye, which I'm not surprised because he's been playing shooting games since he was 6 (I know I know, what kind of mother lets her son play zombie games at that age.. ME!) and plays better than most game streamers I know! At one point, his target was the further away from everyone and he still got bullseye; made him very happy. I would recommend bringing your own ear muffs, ear plugs you get here don't fit that well and if you're sensitive to loud noises; it won't help. read more

Reed's Indoor Range - All the zombies video games have led to this! - Gun/Rifle Ranges Near Me - Santa Clara, California

I had a very bad experience with an a-hole salesman who was rude and disrespectful. When inquiring a handgun I liked, the dude was condescending, critical and nasty. As a salesman, your job is to sell the frigging gun, not to poke your nose into my business about training which you tried so hard to humiliate me in order to sell, to a point you continued to discredit me with nonsense of "improper gripping and unsafe handling". If there's problem with my grip, it means your in-house training didn't train right. Buying a gun doesn't require you to go through their training. I actually went through training at Reed's in the past and my range experience has been good. Until now. The dude is the worst employee I've dealt with there. Reasons are as below: 1. He insulted, criticized and belittled his customer. The way he talked was nasty and rude. 2. He might have superiority and/or inferiority syndrome that deem bad fit in dealing with people. 3. He might be racist and/or sexist against non white female shooters. 4. He is unkind, discouraging and passive aggressive. 5. He is a poor communicator. As soon as he started critizing and accusing me, my brain shut off. Besides, the show-off with jargons and babbling didn't help either. If you think these salesmen know more @#$% than you, you are in for a rude awakening. The know-it-all type is such an appalling character. Dude needs to take a chill pill and be kind. Terrible customer service. Not coming back. read more

I called to get more info about the policy and the employee rudely said "if you need to know anything you can go read it online" and the FIRST thing it says when you go online is "if you need any more information call the store" based on that customer service alone and the tone as if we were bothering him I told my boyfriend we WON'T be going there and to a Hang up because obviously explaining things about his JOB was too much for him to do. If you can't spend 2 minutes to help a customer with a question that's a problem. read more

Don't let the low ratings fool you--this range is solid, but like many shared spaces, it's the guests, not the staff, that can make or break your visit. I brought a few friends here for their first range experience (and mine at this spot), and overall, we had a great time. The staff was friendly, professional, and kept things moving efficiently. That said, weekends are busy. We arrived around 10:05AM and ended up waiting about an hour for a lane. Not a huge deal, just be aware--arrive early, especially if classes are in session. Process is straightforward: ID check, safety briefing, confirm your eye/ear protection, and you're good to go. Ammo prices are on the high side, but that's expected if you're buying on-site--my own shipment hadn't arrived yet, so I bit the bullet (literally). Rented a pistol I'm considering buying, and appreciated being able to test it out in a no-pressure environment. The only downside? Some questionable range etiquette from other guests. A few people clearly didn't get the memo about rapid fire rules, and some oblivious folks opening doors like it's a Costco run let all the noise spill out. Not the range's fault, but a reminder that courtesy and awareness go a long way. Despite the distractions, I'll definitely be back to try out more options and hone my aim. Just hoping for fewer tactical geniuses next time. Edit:: I wouldn't recommend purchasing a firearm there, as their prices seem on the higher side. Additionally, when asking about certain topics--like installing optics--they tend to overemphasize potential issues, which comes across as a push to use their gunsmithing services, aka charge more. Seemed very conflicting versus what I had researched online. read more

Plenty of lanes, but does get filled up quick on the weekends. Usually over an hour wait Saturday and Sundays. They charge by the hour, and you do have to buy targets. You can only shoot rifles that is barreled for handgun ammo: 22LR, 9mm etc.... read more

Reed's Indoor Range - Gun/Rifle Ranges Near Me - Santa Clara, California

The review is for their "For Women by Women" firearms intro class. Can't recommend it enough. Kriss, Janet and Shannon were fantastic. Patient, knowledgeable, funny, supportive and passionate about what they do. They will help you overcome any fears or doubts and will support you along the way. Thank you so much for an amazing experience! read more

Home sweet home with the homies. ''murica! Bought my first firearm here when I was 23...I'm 38 today. Incredible. The ten day hold cleared on my 24th birthday. The serial number was 1-2-3-4. Dude, Reed's is magical yo. I became a gun instructor myself and I do competitive clay now. Shout out to Henry in the operations team! read more

Reed's Indoor Range - 1911 ftw~! - Gun/Rifle Ranges Near Me - Santa Clara, California

Place is terrible, and inconsistent with pricing. We did a PPT and they don't prioritize transfers, and me and my friend had to wait 30 minutes before anyone went to help us out with our PPT. When someone finally came to help us out with the PPT, he acted like it was a huge inconvenience and started sighing during the paperwork. When I had to do the Bullshit handling test he was trying to rush through it and through the paperwork, and aggressively tapping on the glass for me to hurry up. Will never be taking my business here ever again. For anyone reading these Yelp reviews, go to TacticCAL Gun Store in Sunnyvale. They are much nicer. read more

Awesome place, great people and awesome customers service. Within the range or main store, everyone is knowledgeable and helpful and if they don't know they call the person that does. I Only frequent the range side to practice my aiming. Can't remember the gentleman's name in the back but he is the OG of the range part of store. Very cool dude. Always wants to help wether your a newbie or seasoned shooter. You ask him any thing about shooting for example like why is my shot always low and to the left he explains it. You ask him about any of the gun rentals they have he breaks down each one's pro and cons. Even when his area is busy he is always looking at the range to make sure everyone inside is playing by the rules. Overall great place great people and a lovely environment to practice your aiming skills. Unfortunately for Reeds though and everyone one that works or goes there to shoot or buy stuff we all live or reside in the least free state out of the 50 with the most dumbest pew pew laws around... not what the forefathers imagined decades ago when they drafted up constitution in particularly the 2nd amendment. read more

I've been training with Mike at Reeds Indoor Range, and I couldn't be more impressed. As a beginner (7 years ago) I was looking for someone who could walk me through the fundamentals: safety, stance, grip, sight alignment, trigger control, breathing techniques, and accuracy drills and Mike delivered on every level. He's extremely knowledgeable, patient, and explains everything in a way that's easy to understand. His calm and professional demeanor immediately put me at ease, and his clear instruction helped me build confidence with every session. Mike has a real gift for teaching and makes sure you understand not just what to do but why it matters. Whether you're just starting out or looking to sharpen your skills, I highly recommend training with Mike. You'll leave every session feeling more capable and confident. read more

The entire staff acts like you're forcing them to do something that's not their job.... When it's their entire job. Asking to look at a weapon and they try and just tell you rather than let you actually look at the weapon. Buying ammo and they look so inconvenienced that they had to take 4 steps and grab a box of ammo for you. This isn't a one time event. Every time I go in to buy ammo or gear or equipment it's always the same vibe. I'm not looking for silly fake "good day sir!" type of behavior but they legit ALL look like they have things to do and you're stopping them read more

Been here a couple of times. Joshua and the rest of the group were really friendly and helpful. But we came across a guy named Hersh. Really disrespectful. There was a lot of people and it was loud. We were paying for our lanes then from what i heard was 40$ then my friend heard 46$. Then, Hersh said "Are you deaf? can't you hear me? i said $48." My friend and i were surprised with what this person said. #1: Basic customer service 0/10. #2: If you don't want to work at this range, then quit. Bad experience today. read more

Reed's Indoor Range - Gun/Rifle Ranges Near Me - Santa Clara, California

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This place is still good. Renting options (for firearms) are available and can be a hit or miss but they are there. Staff is currently good without any issues. I appreciate the shorter Caucasian guy behind the counter of the rental of firearms for his kindness especially. I've never seen him before but he knows how to work. Parking sometimes not always the best but I find my way anyways. Nonetheless, I appreciate this place. Thank you. read more

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Awful experience! Came in to rent and try out a few guns before buying my first ever, per a recommendation. However when I got there i was turned down due to an understandable policy however one of the employees kept saying bring a friend in babying voice. I'm personally quite offended by the amount of times he said it and his other comments as I explained I lost my vehicle registration I had a question but he kept interrupting and I got sidetracked by his interruptions and never got my question out. Embarrassing asf to have someone treating you like your gonna blow your brains out despite coming in with a big smile, albeit a bit nervous being my first time. Young Asian employee was nice and helpful but the big, old, bald, white guy really got under my skin, so unbelievably condescending!!! I will update if I return read more

Mike teaches a stellar class! I was a complete beginner and he had me feeling comfortable, confident, and safe after his intensive curriculum. I highly recommend his training for anyone just starting. Eventually, I want to take his intermediate and advanced trainings too. read more

Went in to make a purchase and the staff there were very friendly and knowledgeable. They were helpful helping me decide what I was looking for and their opinions on what I would need. I've already recommended this place to my coworkers read more

I love coming to reeds. Davey is always a blast to talk to especially when it comes to renting fire arms. they know what they're doing and i highly recommend checking them out! read more

As the only indoor shooting range near the south bay, I hope they can provide some seating for people waiting for the range. Feels like an idiot when standing there waiting for people to check out lol. overall experience here for the last couple times was pretty good. I have my own and I also rented some for fun, it was smooth and easy. Price was decent, they are the only indoor range here, they can charge more if they want. read more

Reed's Indoor Range - Tested my new buddies - Gun/Rifle Ranges Near Me - Santa Clara, California

My review is specifically in regards to buying a gun, I haven't used their range yet. Customer service was a 10/10. Everyone I talked to was super clear with exactly what I had to do and what I needed to have in order to get my first gun. Most people were super friendly. All service was prompt and efficient. I accidentally complicated things a couple times but everyone I worked with was accommodating. Price-wise, don't go hear expecting deals. Seems like they stick to MSRP and lack some of the budget friendly options I see online. This isn't necessarily a BAD thing and I place greater importance on clarity, safety, and service for this kinda thing but just keep that in mind. read more

Well organized and friendly staff. Clean and usually a short wait tome. The store is well stocked with a good selection.

i came in to purchase a pistol . They had the pistol in stock and i processed the order thinking they would be competitive with the cost for the pistol but after i found the pistol for $137.00 less a bass pro shop it turned into a bad experience. I should have check other sports shops before buying my mistake. the cost should have been $499.00. I wasn't told about the 19% tax until i paid for the pistol. read more

Finally make it here today and I had a great time. The facility is pretty straight forward, pay for the lane and get the target and whatever else you need then go have fun. Price is pretty fair, staff is friendly too. I will definitely come back. read more

A lot of the bad reviews seem to be around the staff, and are fairly recent. My experience was the opposite and was great from start to finish. 1. I went to Bass in Almaden to buy a pistol (I already own a shotgun), since that store is super close to my house. I called ahead and they said there was no wait, but when i got there i was 13th in line and people had been waiting for almost 2 hours. Typical apparently. So i called Reeds, asked what the wait was, and they said "zero". 2. Sure enough, i drove the 25 minutes over there and "no wait"...I don't recall who helped me out, but they were very helpful, explanatory, and patient with my noobie questions. I took the 30 questions test, filled out the realms of paperwork, picked put a pistol (SW M&P 2.0 4.25 9mm) that they had in stock, and was out the door and back home before Bass texted me to tell me i was the next in line!! 3. I picked the gun up 10 days later, on a Monday, at 1pm, and delat with another employee - who was also very helpful and patient. The place was very busy, and i got to see at least two other employees helping customers. One set were not US Citizens or Residents and were running into difficulty with renting. The guy was very patient but also very of matter of fact with them. The other set of customers was an older couple, obviously with zero gun experience, being helped by another employee. He was extremely patient and went into a lot of VERY basic aspects of guns and revolvers. So, i dont know where these other employees are hiding that are rude and obnoxious, but i did not see them. The employees i dealt with were honestly fantatsic, and it amazed me when i came here to write a review how many negative reviews there are. 4. They also suggested a class with Mike Burnham, a handgun and shotgun instructor. My wife and I had taken the other class about 20 years ago and wanted something more hands on and personal. Two day class, 3 hours a day, all hands on, 2nd day is about 600 rounds on the range. Fast paced, tons of info, lots of repetition to get muscle memory going. Cant say enough about Mike, who was patient, thorough and overall did a great job getting my wife and i comfortable with semi-auto pistols. After 2 days i can say unequivocally that i can "handle" a handgun more safely and confidently than most people i see on YT! :-) read more

Trust the bad reviews, don't walk in this place. Guys behind the counter got a serious attitude and they release all their frustration on you. lanes are trashy, walls full of holes, target rail all bent and gets stuck, tables are metal and scratch your guns. Rental guns are so filthy that jam consistently AND they give you attitude telling its you the problem Prices are overinflated by 300% not joking if you don't count exactly 3sec after the first shot they walk in with military attitude and they get confrontational read more

I took my friend for the first time. He loved it. I have been coming to reeds for over 4 years now. Love this place. read more

Reed's Indoor Range - My friend all excited for his first time - Gun/Rifle Ranges Near Me - Santa Clara, California

They helped me and recommended how to start, very friendly at all times, I recommend this place if you are interested in having a hobby or for a sport. read more

Was able to meet and learn from an amazing instructor who gave me more insight on how to shoot a firearm! Very friendly to new people who want to learn how to shoot! read more

Reed's Indoor Range - The scope makes it so much easier to shoot! - Gun/Rifle Ranges Near Me - Santa Clara, California