No excuses! But I don't like responses, don't like going through second hand person for goods and…read moreservices, but as a company I still would take responsibility and make sure clients know important time table and when merchandise is completed. I can even overlook placement mistakes for pics I had to practically beg to see because again not dealing directly but still shared so vital input. Again! Why hold on to almost a 100 garments for months without provocation? Bad business! May just say keep it and let other decide if you can afford for this to happen to your company? Cause this nearly breaking me with canceled events. Smdh! Once corrected will remove or update review.

I have placed orders with DLV Printing Service for years. I will continue to place my printing…read moreorders with this black owned business. They provide excellent customer service with timely updates. I highly recommend this business, they stand behind their merchandise and printing services.

Amazing work. Loved how my vision and photos came out and how it overall made me so happy. My…read moreGrandkids first photos to what they looked like the year I got the shirt made.

Their customs are great! Even with this pandemic they are willing to work via online & do in store…read morepick ups. My faves are their custom buttons they do((:

They are the best in the business without question. I have used them for dozens of jobs (from…read moreposters to vinyl banners to booklets and tons more) and the quality is always outstanding. Responses and estimates are always lighting quick no matter the time of day. I'm even going back and forth with Vaughn and his team at 7 p.m. on a Friday night for a job I need! Friendly and convenient for anyone even in the city (right off the Ike), too! You can't find a better Union print shop!

Over the course of a week, I called them 4 times. I just wanted an estimate for my wedding…read moreinvites! I first talked to Diane and she was incredibly helpful. She gave me ideas to help with my uber-basic wedding invites. I was really psyched about working with them after I talked to her! I was told that I would recieve an estimate on their next business day (Tuesday) and even said it would be easy! I understand that people get busy- but after 3 business days had passed, I called to check on the status of my QUOTE. I was told that I would be recieving it later that day- by 1pm. I called and talked to a gentleman who said that he was the responsible party for the delay, apologized profusely and said that I would be recieving my quote via email by that afternoon. Guess what folks- it never came!! It must be great that in this economy, this small business can afford to turn down work. Honestly disappointing.

I wish I could give a 4.75 stars. The service quality was excellent and they worked efficiently. We…read morescheduled an afternoon service window, but then during the window, they called to state they wouldn't be able to make it. However, after discussing the rain forecast and my work schedule, they ended up coming out the same day we scheduled in the early evening. It was frustrating for about an hour, but it all worked out.

Clear communication and a great, fair price. The other big glass replacement companies state that…read morethey need to do recalibration, but Mr Glass said they only need to do recalibration if there is an error after the windshield replacement. I would definitely use them again.

The positives: Great communication. Very professional…read more Transparent pricing. Talked me through the repair and gave me some good, better, best options. Why 4 stars vs 5: I would rate the quality of the repair as B+. My goal was "you'd only know it was there if you knew what to look for" because it was on textured plastic bumper which I knew would be impossible to make look perfect. I'd say they did that for the most part. I don't think most people will even know it is there. But from a "perfect" standpoint the one area they sanded down they sanded too far down and there is a "flat spot" (see photo). There is also some runs in the paint (see photo). Again, this is on bottom edge of bumper so I'm splitting hairs. I only share that because if you want "perfect, like it never even happened" you probably want to just go to a full on body shop. If you are good with "pretty good" then you'll probably be happy.

Avoid this place!Unprofessional and awful work…read more Shady,unprofessional,rude,and,most importantly, completely incompetent at body repair. I paid $725 for a repair,and the attached picture shows exactly what that kind of money gets you here, absolute garbage work. To make matters worse,after a couple of very unpleasant interactions trying to address the issue, the owner literally told me that if I wanted a "perfect result",should have gone to a real body shop". He doesn't care about his customers or the quality of his work. Save your time, your money, and your sanity.Highly advise taking your business anywhere else.

In a world of untrustworthy auto repair shops, Russo's remains an exemplar of integrity. My local…read morefamily and I will always take our vehicles to them, so long as they continue to be honest, fair, and excellent in their work. My loyalty was further reinforced today, as Joe at Russo's took the initiative on my behalf to call and catch a parts dealer in their price gouging lie. Love Russo's!

I have been coming to Joe off and on for many years. He tells it like it is. Does not try to…read moreoversell anything. Excellent work.

Busy busy busy. Show up early and get in line. There is some parking in back. The owner tries to…read morekeep the cost down but labor can get up there. But the mechanics need to be paid. The work they've done has been great. No return issues. The AC is almost too cold in my 14 yo Subaru.

BEST automotive service I've experienced anywhere! I had to wait in line with about 12 other people…read morewho had queued up 45 minutes before this shop opened on a Friday morning, but totally worth it to score a spot! They fixed my air conditioner for less than $200 and that was huge for me as I get very feisty and head-achey with having to drive anywhere in hot Chicago summer weather and I was so relieved to get it fixed quickly and at such a great price. Thank you!!!

I needed a tint on windshield and they installed it in 60 minutes. I looks great and it has been 6…read moremonths and no issues with the installation. There are limited seats inside to wait for your car. I would recommend them for tints and prices are posted inside. Limited parking in the small lot.

Put in an RFQ to Tinting Chicago for PPF/Tinting services for my 2025 Lexus RX500, and received a…read morephone call a few minutes ago, despite clearly identifying email as my preferred method of contact. An unproductive conversation ensued. References made to current discounting adverts listed on the website were dismissed as 'former promotions' that were strangely lacking expiration dates. How could a promotion end without a website revision or an indication anywhere of an expiration date? I was then requested to send a photo of the website to the unsolicited caller to verify the advert I had and was currently seeing. I complied and was told that what was advertised wasn't currently on offer, yet no effort seemingly made to honor the promotion offered on the website that we both were, by then, seeing. Deciding to side with my lying eyes over the lying, duplicitous, prevaricating voice on the phone, I promptly ended the call mid-conversation and decided to phone another tinting installer. Hopefully, this review gives reason for others to do the same.