Installed parts without the cracked night diagnostics Burned up another starter And charge me for it Through their own confidence I paid them paid over $800 They were totally at fault and would not admit it read more

My car broke down and the tow truck guy (John from Valley Auto Towing) suggested that we take the car here. I just moved to Temecula a few months ago so I don't have a usual mechanic. He said they're the only place he recommends because they are honest and a family owned place. And he was right! Manuel worked with me and he went through every single one of the error codes that my car was giving and what it means and what my car needs. He broke everything down into necessary and optional. He also called with updates (they weren't sure if I was going to need the ignition coils to be replaced until they first replaced the spark plugs). 10/10 customer service! Also, their repairs come with warranty. I think this is the first time I've seen this! read more

Found the problem and fixed the air conditioner that Agape auto kept saying wasn't broken over about a year and a half time span despite me sweating my rear off in the car. And they got it done within a few hours. read more

Attempted to check in early, waited until Manuel came out to assist me. My luck! We Walked out to the car right away to get the information needed and checked my car in. Told them to take their time as I had to go back to work and my car was ready an hour after my appt. Quick, friendly, professional service from Manuel. Thank you, you were so professional, nice, honest and helpful. read more

I have taken my vehicles in to Redhawk Auto for oil changes and smog checks a few times. They do a good job and provide a nice detailed report with photos after the service. The staff is responsive and they are reasonably priced. I just wish they had a lobby with a waiting room. They have two old plastic lawn chairs outside and that's the extent of space for customers to hang out and wait. It's not a deal breaker but it takes the experience down a notch hence the 4 star review. I haven't had to get my vehicles repaired so I can't speak to that area of service, but overall, I'd recommend Redhawk for basic car maintenance. read more

Hi, I have had my car serviced and other work done here although a while ago I was shopping at Walmart and when I returned to my car I managed to jam my trunk and it wouldn't open. I went across the road to Redhawk and the fantastic guys there were able to sort it out within 15 minutes. They were very helpful and friendly and I greatly appreciated their assistance. Service with a smile read more

The staff are very nice, but this is for the wait time. I went here becuase it is close to my house. I needed a smog test and made an appointment. I waited an hour when I was told that it should take no more than 15 to 30 minutes max. There's not a waiting room to speak of, so I went over to Walmart. They also did an inspection under the hood which I'm not sure as part of the smog test or just a courtesy, but I would've declined it because I'm sure it added some time. They charge a 2 1/2% fee to use a credit card, but don't tell you at the time of booking. Had I known, I would've paid cash. The smog test was around $65 and I there are other places in the area that charge less ($20 less). They may do great work otherwise but go elsewhere for a smog test; other places quoted me 5 to 10 minutes read more

Any great reviews come clearly, from smog servicing. But what I encountered for actual repairs, they don't hold salt. I brought my hybrid vehicle to them after I had to park it for a year, in a non-op status because when the electric/battery switched to the engine mode, it would take about 2 miles before the "low propulsion" message would come on and engine would start vibrating and/or smoking. I described all of this to Richard Sambrano in the hopes that they could diagnose the issue, particularly after 2 neighbor referrals (albeit for smog). I was assured they had a very knowledgeable hybrid technician on duty. Well, a week goes by and no news, no call. Ok, I'm in no rush. Then a few days later, I decide that's enough and call. Richard Sambrano tells me "uh, they drove it for miles and no smoking or overheating" and "we can show the mileage after our testing with the odometer setting" - now why would you even offer that. Yet, like a mill, they email me all these pictures of my tire wear, under chassis condition/leaks, and everything not related to the reason I brought the car in. Another week goes by but this time I drove by their shop over that week, each day, to see my car sitting in the very same place, literally collecting dust, and even two occasions got out of the car to peek in and see if anything was moved around like someone had been in it. And there I see the charge cord, day after day, sitting on the floorboard. Nothing disturbed. Yet another week without a call - and we are pushing 2.5 weeks of the car sitting in the hot sun, windows closed and baking. Clearly, this was going no where. I finally go to take back possession of my car, and upon arrival, asked one last time if they had found anything out. Richard dodged and went into the garage, and another person at the counter pulled up my car information and proceeded to show me pictures of the tires with wear that need to be replaced and the leak on the transmission and engine case. Really? I told him that I brought the car in because the problem with the car was that when it transitioned to engine mode, it would flutter, smoke and overheat. He told me that likely because of the high mileage the main battery was faulting. I told him that I wrote that in the customer notes from what the dealership had opined and that he was just regurgitating the information I provided weeks ago. I told him that's why I brought the car in so they can determine with diagnostics if that or something else was the case. I also told him that Richard said last week that the hybrid tech said that they were charging the car to see how it ran and if that was the problem. Why would you charge the car if the problem was in engine mode, not electric. It was clear to me Redhawk didn't spend the time with the car, had no clue and was covering. I got my keys and went to the car, which was filthy, completely unmoved, or attended to. I get in and the car was NEVER charged at all! There is NO battery charge, purely in engine mode, and how am I supposed to get the vehicle home? So I limped the vehicle to a charge station up the road, waited 2 hours while concurrently searched on Google and found X-GEN Hybrid Battery Sales & Service in Fallbrook. I read every review - 36 of them all 5 star reviews. I called them, told them the problem, and that very day they took receipt of the car. After one and a half weeks of diagnostics (he said he had a few cars ahead of me), turns out that the problem was a simple thermostat that was faulty (totally explains why you couldn't drive it in engine mode and it would overheat. So for $75 they replaced it and the car runs FANTASTIC in engine mode--everywhere. I'm disgusted by my treatment at Redhawk Auto. I will NEVER recommend them for service, nor how I was treated. They let my car sit in the same place for weeks and gave me excuse after excuse without doing anything. Hey guys, we do drive by to see if there is any activity with our cars. Do not recommend. Go to XGEN that solved the issues and even washed and cleaned my car before my pickup - versus Redhawk that let it sit in the sun unmoved and dirty. Shame on you Redhawk and Richard S. Not sure why you were recommended to me, but to the public, Redhawks got some issues and their integrity is clearly in question. That's all you need to know. Take your vehicle to XGEN in Fallbrook for all of your hybrid needs. They actually diagnosed and fixed the non-battery problem: $75 thermostat! read more

I gave 3 stars because the gentleman who wrote me up was kind enough to apply a coupon for my oil change but I went there because I see them seeming to be pretty busy so I thought they must be good. I had a lot of maintenance done on my car before driving from Federal Way WA and my mechanic there, whom I wish I could have brought him here with me, had recommended replacing my radiator down the line. My car is a 1995 Lexus LS 400 but only has 129,000 miles. Changing radiator was suggested being the radiator is as old as the car. Well while getting oil change I asked for estimate for changing it. Redhawk said I didn't need to change it and gave me a list of $6,000 worth of other work which included water pump and timing belt which were done by mechanic in WA. 30,000 miles ago. I was blessed with vehicle for $5,000 with 102,000 miles. I will say there is definitely a difference in dealing with people in WA as opposed to CA. Now I'm not sure which way to go. My car runs better than some new cars which is why I try to keep it up but it won't be easy in CA read more

Would give minus zero stars if I could. This place is downright dishonest! They told me I needed alot of brake repairs which included drums...my car doesn't have drums, I have disc: brakes! People go into business to make money, however this business is straight up highway robbery. Lastly, tried to charge me $400 for a sparkplug. Beware!!! read more

Their diagnostic test os overpriced and they told me what I already told them walking in the door. I just paid it and left. It was worth it to drive to my regular mechanic in Orange County... like hundreds less worth it. Friendly staff though. read more

I needed a pre-purchase vehicle inspection in the Temecula area, so I called around. Scott was very helpful discussing what they offered, the pricing, and the time it would take. Everything went according to plan. We met the seller there at our appointment time. Even though the garage is very busy with several parked cars outside each lane, they backed another car out and inspected my car on schedule. I got the full digital report by text immediately. FYI there is a service fee for using credit cards, so I used debit. read more

Went in to have my AC checked. Was charged $359.58 just to have to checked. Was told this would be added to the cost of the repair if they were to find an issue. They found an issue and charged an additional $449.48. Invoice doesn't show hours for labor and seems a bit vague. I had a coupon that stated, bring you vehicle for a AC diagnostic, original $180 now $90. Looks like I was given $90 off the $359.58 I was charged for that same $90 diagnostic promotion. Not to mention none of that original labor charge was put towards the actual job. Needless to say I will not be going back. read more

Redhawk Auto Service - Auto Repair Near Me - Temecula, California

Busy garage, friendly people. I scheduled an appointment 24 hours in advance, including the make and model of the car, service requested, and my contact information. Showed up to drop off my car, and they told me they couldn't support my vehicle. They were very nice about it and apologized. If they knew they couldn't work on my car, it'd be nice to get an email, text, or call with that information before I drive all the way into the shop. read more

I am so happy to have found Redhawk Auto, from calling to making an appointment & then visiting. Manny was so helpful, so informative regarding the problems with my car. I'm just so pleased with my visit. read more

A surprise diagnostic fee, a misdiagnosis and an exorbitant repair quote. I called Redhawk Auto Service to make an appointment to have a drive line bearing type noise checked. 2 days later, I drove my Toyota Corolla 32 miles to their shop where I was now informed of their "surprise" diagnostic fee of approximately $150. With a tight schedule, I felt obliged to pay the fee and get on with my day. I later received a call with a quote of $2,500 to replace a bad clutch. That seemed pricey so I called other shops for clutch replacement quotes and received estimates of $700-$1200 for the same work. So, I declined Redhawk Auto's $2,500 quote and returned there to pick up my vehicle. When I arrived, I was kept waiting close to 20 minutes while 2 sales/service reps sat doing nothing. Another rep finally greeted me with a new "special deal" quote of $2,000 to replace the clutch. I left. Another shop discovered the problem to be a failing transmission... diagnostic charge = $0... new transmission and clutch $2,400. I kindly requested Redhawk Auto refund my $150 fee for their misdiagnosis, but they refused so I've opened a dispute with Citibank hoping they can help. My experience at Redhawk Auto Service felt like a hustle. read more

Stay clear of this place. It took me three times until I realized I need to find a new shop. First time I had to have a license plate light and a brake light replaced; while there I figured I would get a front running light replaced. The tech broke to socket so I just told them to leave it at the license plate light and the brake light. The second time I had squeaking breaks; I had them all replaced. A few months later my brake light came on. I took it back and they said there was a leak; which I later found was listed on the invoice for the brake replacement. I asked why the didn't just replace the brake line while replacing all the brake (they didn't seem to have an answer). Third and lastly, I had a passenger side rearview mirror replaced; the tech while replacing the mirror broke the door lock, which I had replaced a few days later. Last Wednesday while driving on the freeway I looked to my replaced rearview mirror and unfortunately it had broke off and was hanging on the side of my car. I immediately got off the freeway and called to let them know what happened; the mirror had no damage of any kind suggesting it was hit by a car. I took it in on black friday and was told by manager that it looked like someone walked into it. There position was they would cover labor but that I would have to pay for the part. I told them I would handle it myself. Three for three failures; maybe it was two too many, but no more. read more

Quick was in and out within 30 minutes for smog test. Highly recommend. Great customer service.

My truck broke down near Temecula and AAA recommended Redhawk. I had sticker shock at the estimate, but after reviewing the parts and labor costs in Southern California the charges are reasonable. They had it ready on the same day. read more

Horrible place ! Stay away!!! We Went in for something that shouldn't of tooken over 6 hours to fix. Also got quoted for a price that seemed fair and walked out having to pay 3x's the amount which is a rip off. We kept calling to get an update on our car and they would hang up, I got told it still wasn't ready but decided to go check out what was taking so long to find out my car had been done and I didn't get an update, definitely not professional in their part and no they weren't busy, there was 5 personal that were just lounging In the office. Never again! read more

if you are looking for excellent service managers, see Scott, Mike or Dylan at Redhawk Auto. I have let them supervise the work on my car and truck for over a decade. they are honest and reasonable, you won't be disappointed. read more

I called ahead to ask about an oil change- if they had openings, the guy said come on down!! So I did, I got there at 4:00 (and they close at 5:30). I went in and the girl said, oh no you can't get one today you have to make an appointment. ??? What? I explained I had called earlier, and the guy said to come on down! ...she said, no ...we stop taking walk-ins at 3:00. That would have been helpful for the guy to tell me! Omg. What a total waste of time of a 45 minute drive. Not happy and will not go back. read more

Paul is an outstanding mechanic as well as being very honest. Only place I take my family's cars to. 10 stars

I utilize them for all my personal vehicle repair needs. First visit a repair of my air conditioning completed. Not just a recharge but a complete overhaul. Then my second visit, I had have my complete brakes, discs pads, brake fluid replacement on two vehicles for me. All the work is warranty. Guarantee. This is repair shop that I trust that never done me wrong and they are actually fairly priced well for that matter what they do busy shop so call ahead. They also work great with extended warranty companies and will work with you and the warranty companies. The only negative to this shop is the parking of vehicles so you can't leave your car there for too long due to limited space. read more

So long story short I have a pain in the @$$ diesel Jeep. I got the run around from the Lake Elsinore dealer and took it in to Redhawk for a second quote/opinion. They ended up not being able to do the work but didn't charge me for the diagnosis. BUT THEN, much to my great surprise, (Magic) Mike took the time to call a couple other folks in the industry to find the part I needed and get me booked right away with the Temecula dealership who said they had a two week waiting list. This selfless customer service nearly had me in tears. The front desk staff was awesome as well. read more

We had the problem fixed that you suggested about the cylinders and that was a easy fix it did not need a motor replaced the whole reason you suggested replacing the motor was because you dropped a screw in it and you fail to take responsibility. No pride in that company or your workers. read more

Redhawk Auto Service - The engine that was left not put back when I went to pick it up. - Auto Repair Near Me - Temecula, California

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I have used Redhawk Auto Service for several years for my different vehicles. They have always provided me with great service, most of the time with same day completion. Manny has provided excellent service and timely updates for my repairs. Manny also doesn't force any unneeded repairs if they are not actually needed. This includes asking you how long you plan on keeping the vehicle, and the cost effectiveness of making a repair of not a critical safety issue and will not be a major issue before you sell it. Not many repair shops provide this level of service to their customers! read more

Stopped in to get an oil change and a smog. When the guy came back from checking my VIN and odometer he informed me there was a check engine light. This is odd because I just had the engine worked on. New engine wire harness, new 02 sensors, no leaks and no check engine light for over 200 miles. And low and behold he turns it on and gets a check engine light. This smells fishier then the bilge on a tuna boat. read more

Redhawk Auto Service team is second to none when it comes to maintaining my vehicles (F-150, Ranger, Suburban, Matrix, and Kia). I whish they provided service for motorcycles and tractors!! I'm always pleased with the level of professionalism and quality of work. read more

Always charging for diagnosis but forgetting to put oil back in truck after draining out old oil. Charging for oil clean out and putting new oil in truck all in same day, instructions read to put 1000 miles on engine to clean out engine, but they can do it in three hours. read more

I took my diesel into to redhawk auto, at first they were very friendly, diagnosed the problem, then proceeded to repair, that's when they ran into a problem with the injector. It would not come out, Emerson and Mike worked on it persistently and finally got it out!!!!! I want to thank them for their do diligence and persistence. They did a GREAT JOB THANK YOU!!! And a big thank you to Tony!!!! read more

There are much better options in town. These guys are way over priced. They quoted me $1350 for a timing belt and water pump replacement. The dealer's quote was $975. While they had my car for an oil change, they gave me a list of items that required my "immediate" attention. The total cost would be around $3800. Another shop checked the car against the itemized list and told me the only item really needed replacement were the front brake pads which still had a few months life in them. I always try to support local businesses, but this one is off my list. read more

Had a smog check scheduled for today at 11:00 am. I arrived before my scheduled time, and they told me that the technician was at lunch, and that I would need to come back later. Really? I thought that's why I booked an appointment, so I asked how this happened, and the lady at the desk told me that she had tried to contact me, but I had no missed calls or voicemails. So long rant short, they bumped me to a later time and then forgot to tell me. So I went back at 1:00 pm, and 45 minutes later, I'm still sitting here. Apparently the system is down and no one said anything. so my truck is just sitting there. This place is awful. No customer service. read more

I have to figure out where to start. Awhile ago my girlfriend's Audi had problems. We brought it here and they repaired some issues but the CEL wasn't gone. They didn't tell us the extent of the other damage on the car. They just wanted as much money as they can get from us, because when we took it back, they said the damage was going to cost more than the car itself is worth. Now with our most recent experience I'm not sure if they were lying or not. We took in her current car due to a damaged radiator, nothing major. They did not keep in contact with us and instead of taking to the my girlfriends (the car owner) like a NORMAL HUMAN BEING, they treat her like a child. She is 23 and they treated her like she's a 15 year old with no know how. They constantly kept asking if they should call her dad and instead. She told them to stop talking like that and that she's an adult and can handle it. They laughed at her. LAUGHED! Then we told them not to do any repairs after they told us it would cost TWO THOUSAND DOLLARS TO REPAIR A RADIATOR. How? Well... they gave us an itemized bill and they want NINE HUNDRED DOLLARS for a radiator that costs under $500 to get with shipping. Not only that but they think we want this top of the line radiator for a 21 year older car? What's wrong with them? Looking at the bill they tried to charge us for 8 units of coolant? I assume that means quarts, and how much per quart? $19.76... PER QUART! A GALLON IS UNDER $14 elsewhere??? And $144 for the hour-pay to pour the coolant in??? This isn't even including our experience inside. Manny assisted(?) us inside but had no idea what to do, how to use the computer or how to even ask for help. He kept trying to get Laura's(?) attention from the desk behind him but everytime she would say "yes, manny?" He would just look at her and not say anything. He's like a child, it's ridiculous. One of the absolute worst people I've ever met that works at THE FRONT DESK?! All of this and we STILL had to pay $145 just for them to LOOK AT her car. They 100% only get by from either scamming their customers, or by charging that $145 inspection fee. Which on the phone they made sure to tell her to "make sure to bring the diagnostic fee" after she scolded them for treating her like a child. Absolutely disgusting, awful and if you've made it this far in the review, don't go here. We did this $2000 repair for under $198 and an afternoon ourselves. Awful shop read more

Redhawk Auto Service - Auto Repair Near Me - Temecula, California

I called a couple of days prior to my son's oil change requesting a quote for service. I was quoted a priced for the oil change of $75.00 for up to 5qts and when my son took his car in today, he left paying $44.00 more than what I was quoted. I won't be going back here for service. I could have taken it to the dealer for $70.00 vs $119 for an oil change. If someone calls for the price of an oil change, the total should be given, not just a portion of the job. read more

Appointments are not started or finished at promised times. Estimates change as work progresses. They say they found a leak in the rack and pinion steering (no leak in garage at home). $2,000 estimate. Then it becomes $2340.00, when they add tie rods. They keep piling on. They sent the car home without noticing the broken engine mounts. But they wanted to install new struts at extra cost. I said I would take the car to the dealer. The Dealer said the loud banging was caused by the upper dogbone engine mount being broken and other worn engine mounts to be the primary reason for the banging noise, This was found at the dealer, not at Redhawk. The engine mount problem caused excessive movement of the engine and the transmission: fix $1872.00. Struts were causing some noise: $1630.00 for struts. There was not any excessive noise noticed by me before taking the car to Redhawk and Redhawk did not notice the engine mount problem. You would think they would do a test drive. When I drove away the noise was like a garbage truck filled with loose metal parts. They forgot the car came in for directional signal problems and a tight steering wheel. They refuse to accept any responsibility for their work or make any concessions to me, the customer. They deny the estimate from the dealer could be right. They thought I would return to have them fix more things and pay more money. The repairs could cost more than a trade in, although the car had only 90,000 miles. I offered to sell them the car, but they did not respond. Maybe they are waiting for me. They will keep taking your money as long as you give it to them. I am finished with Redhawk. I do not recommend them. read more

First off there is a 145 dollar "inspection" fee. Ramona tires right down the street will inspect your car for free. No matter how little work they do on the car you are still required to pay that 145 so be prepared. If you are a young looking female they will not treat you as an adult. I have been to this shop three times. I am 23. They always ask if they should be talking to my parents. My dad gets work done there too and they won't acknowledge me as my own person, I am just "his daughter". I am the one paying, I am the one who owns the car, and I absolutely did not get the respect I deserve. Manny mumbles and talks very slowly and laughed at me when I said he only needs to speak to me, not my parents. I had a leaky radiator and was quoted 2000 to fix it. We asked for the breakdown. They charge $144 per hour of work. That would be okay, except they had tasks that should take SECONDS marked down as a full hour of work, such as POURING ANTIFREEZE INTO MY RADIATOR. They wanted 900 for a new radiator that all the shops nearby sell for 450, 500 max after shipping. I ended up doing the work with the help of my boyfriend and family, we replaced the radiator for $200 total and the car runs great. The radiator my car needed was $150, they didn't even recommend the one Redhawk was trying to put in my car. I talked to local car part shops while shopping for a radiator and every single shop told me never to go back to Redhawk and that they are absolutely scamming people. I am so offended and still so angry I gave this shop any of my money. Scott is the only one there who treated me like a human, I was very disappointed when I saw he was the one who made my itemized bill with the $900 radiator and 145 to pour antifreeze. Shame on you Scott, I know you're better than this shop. Update. The service owners response is ridiculous. I was never asked for an ID and would have had no trouble providing one. Also I have told your staff on multiple occasions that I am 23 and they never ID me and continue to treat me as a minor. read more

Recently brought in my vehicle for a Smog check. Everyone was very helpful and friendly. The smog tech, Joey was also helpful and friendly. Thank you guys. Ron read more

Every time I have come here, I am never disappointed. Sal always takes care of me and the customer service is above and beyond! Paul is one of the best techs I have ever had working on my car. I love the fact that they also offer a loaner vehicle if you need it. I won't trust any other auto service company to work on my car. I used to go to Ramona Tire and they were always a rip off and do not care about their customers. I always feel I am getting the best service here at Redhawk Auto Service. Thank you guys for always going above and beyond. read more

Charged me $130.00 To diagnose a leaky water pump then quoted me $2700.00 to replace it, so I called a few other places the first repair shop I called quoted me $900.00 second place I called quoted $840.00 I ended up getting it done for $630.00 for the same job, Red hawk auto also told me I need to replace the timing belt I found out that Car does not have a timing belt (Ridiculous) be very careful if you're considering doing business with these guys read more