My car was due for a an oil change, transmission oil and brake fluid and coming here was best decision I have made. Frank helped me professionally and smoothly through out my time here. I made an appointment through Car advise and I must say everyone here did everything right and I will be coming back here more often now. I had a bad experience from Pep Boys and never coming back there anymore. From now I trust Firestone Auto care to take care of my car moving forward! read more

I took my car in to repair the wheel barrel. When I got my car back sensory lights were on and the drive felt weird. I took it back and turns out while repairing my car they broke a sensory. Frank called me and informed me of the issue. I do not know a single thing about cars so I appreciated the honesty. They righted a wrong. So I will be a returning customer. read more

Good staff and a clean facility with quality work. All the employees seem to be on the same page which makes it easy to not have to explain things over and over. Thanks for the good service with a quality price. read more

Great service, it was 5 star. I went in to have my SUV s breaks check on a Saturday afternoon and they took care of my car even though it was near closing time. The staff paid a lot of attention and test drove my car after it was done. Customer service was excellent too . I give them 5 star read more

The guys were very helpful and they went beyond. UNFORTUNATELY their corporate office is NOT.‼ I just moved to the area and the representative at this location warned me to change my address so that I can get my bill. I right away tried changing it the automated system told me "do to the large amount of calls they would call me back"...... NOTHING. ‼ I called again a guy told me they would update my address and send a NEW card ... NOTHING received text saying my bill is passed due they are charging $30 in late fees ‼ I told her I never received card SHE said your address has not been changed I can give you half off on late fees I will NEVER use them again and I paid my full balance!!! read more

I came here in November to get my brakes done no more than two days later the brakes were still squeaking even worse than before. I reported this to the company 3-4 times already. No response back, no effort to make things right but they had no problem taking $900 from me. The brakes have continued to get worse and the car is so loud when I brake and back up especially in the mornings. It was not like this before. The brakes should not be shot days after getting them done. Poor customer service and the job was not done right clearly. read more

Slowest tire shop in history! A bunch of degenerates listening to heavy metal in the garage joking around and not working. Had an 8am appointment and they didn't finish for over 2 1/2 hours! What's the idea of having an appointment? Completely inept and useless. Go buy tires somewhere else. read more

I am not sure why their review rating is so low because I receive five star service from them. My service advisor. Pontiac was great at explaining to me the different options for tires for my truck, including what I currently had on replace versus other sizes and options. After discussing these with him, I decided to schedule an appointment to come back a few days later to get my four tires done on my truck. Pricing was great. Service was great. They were very efficient. They promised me a time that they would be done and they completed it within that timeframe. I would highly recommend going here if you're looking for new tires for your car or truck. read more

Firestone Complete Auto Care - My truck with the new tires - Auto Repair Near Me - Temecula, California

I have followed the new manager, Frank, and his team from Murrieta to Temecula and have to say they are the best! Always refer them for any auto needs. I've been getting my F-150 and Ram 150 maintenance for years with Frank and his tech KC for about 4 years! read more

Came in for tires and oil service and alignment as a walk in. They told me 3 hours it would be done I planned for 4 1/2. Now 5 hours later nothing is completed. I had to schedule services for another day later another week I just need tires changed now. Completely unacceptable. Failure as a company to schedule work. 1 star. 5 hours later still no tires no oil change and no alignment. One tire only not worth the wait. read more

Firestone Complete Auto Care - Auto Repair Near Me - Temecula, California

See all

This place is Great they do under inspections in Temecula so u won't have to travel so far thanks Frank's for the service

We've been using them in lieu of paying exorbitant dealerships, and they have very flexible schedules and more than reasonable pricing. Our go-to, currently. We will be back! read more

Updated the review and escalated the rating from 4.0 - 5.0. The shop managers, Ryan & Lawrence, continue to deliver the best customer service and they always provide honest feedback on the car inspection each visit. The labor and parts are affordable and in my opinion beats the dealers' competition when it comes to car maintenance management, quality of service and affordability. Also sending kudos to both Dave and Rafael who have consistently done an excellent job maintaining my vehicles. I have been coming to this place for years and will continue to do so for many years to come. read more

I am so grateful to this Firestone. Management is super kind, & all the workers do a great job and work hard. I have come here for an oil change and also got a new set of tires at their last sale (sale happens every quarter). I also come to get my air in tires checked every few months. Today Miguel helped me, and he totally rocks! It turns out all my tires were super low- 26, 27, and 28 when they should all be 32. With the weather change, tires can get low and dangerous when doing long distances. I came by because I have to drive a long way for a future trip and was worried about my tire pressure. I always feel safe and confident after leaving this place. Note: Previously I was going to my dealer where I got my car but the last time I was there they messed up the baseboard of my car, due to not hooking the screws properly. I found out when driving on the highway and heard a scraping noise. Finding a good car place is like finding a good partner or therapist or hair stylist. Once you find a good location with honest people, you hold onto them. I want this Firestone to know I have been to many car locations in my lifetime, and they are the best. Thanks for your kindness and good workmanship. I am thankful for all of you! read more

I am one of those people who acknowledge I don't know much about cars which lends itself to the fear that I'm gonna get taken advantage of by auto repair shops. When it comes to all things tires and immediate repairs, neither my husband nor I have that fear at Temecula's Firestone Complete. Though they may not always be the cheapest shop in town, yet they are always the best bang for your buck. They stick to the job at hand, don't push to upsell you, and are efficient. All of these things warrant them 4 stars for solid and consistent work. What puts them at 5 stars? Getting air in my tires. Both of our cars have seem to need air in them at least every few months. Whether it's a low key time 3 pm on a Tuesday or the busiest of times of 10 am on a Saturday, they seem to always have a tech who is willing to pause what they are doing to come out and fill our tires, for free! Yes, free. They don't even expect a tip (though we of course tip them). They are always nice about it and are comfortable at the small talk whether it's me or the hubby. To be able to just drive up and not get an eye roll, a "hmph", or a charge, to me, shows the kind of genuine service of an era long before my time. Thank you Temecula Firestone. We see you. We appreciate you. read more

Firestone Complete Auto Care - https://youtu.be/GYAFmeNnJ-M - Auto Repair Near Me - Temecula, California

See all

Service in the garage is ok but The front desk today is very bad I have appointment at 10:30 am and the job takes a short time to check the the problem with the the tire pressure indicatorI was told to wait in there after two hours they took the car in and still not done Also the manager was very unfriendly and rude and didnt say sorry about the delay and even got irritable when I asked when it will be ready and even told me you can go down the street to another shop if u dont want to wait and most of the time he sits in the back office with customers waiting in the front I Had been in this Firestone and everything was good but not today Also this guy said that he has only two workers so [what do u want me to do ] so very bad I will not go back there if it stays like that read more

I like Firestone. The one in Palm Springs was always nice to work with. This location is nice. The staff I personally spoke with were very nice. However, the young dude working on my vehicle moves with the urgency of a half-dead tree sloth., and that's a generous assessment. I don't think I have ever seen someone so disinterested and disconnected from their job as much as this guy. In all honesty, I wanted to give a better review. But for the employee's lack of motivation, two stars is very generous. read more

First off - my new Jeep had a nail in the rear tire. Of course, I called the dealership first to ask what they could do for me - (it's still under warranty and I have the extra service agreement) when they replied, sorry nothing and referred me to discount tire - I was pretty upset. (Separate review coming for DCH Temecula) Discount tire?!? No. Sorry. I called Firestone before 8am and the manager promptly answered the phone and said bring it over here - we will fix it right up for you. That's exactly what they did. $20 and done. Very responsive, professional service. Close location to my home, etc. If you have a need for tires, or repairs, take your car to this Firestone location. read more

Ask for Ryan. He was so helpful and amazing​. Service was excellent and he answered all my questions. I will definitely be recommending my friends and family to come get their car serviced. God Bless read more

We were at a horse show and noticed a tire on the trailer wasn't going to make it back. We called all the tire stores in Temecula and everyone had a 3 to 5 hour wait. To change out one tire that was already off the trailer. Ryan at Firestone was fantastic from the moment I called to check if they have the tire in stock. We went with them and we are very happy we did. We were in and out in 20 minutes or less. Ryan and his technician Rafael are highly recommended. They know how to treat people and made our day much better read more

They will surely rob you blind. Went in just for an oil change and alignment, and came out with a $3000 bill. After picking up the car and paying, the check battery warning light came up which resulte in another $800 charge. This guys will surely milk you dry specially if you are bringing in a much older car. I am definitely not going back to this place! read more

Called Firestone and spoke with Ryan. I told him my low tire pressure notice came on and he told me to pull my car in and he'd check the tire pressure for me. In and out under 5 min. Thank you so much Ryan!!!!! read more

Don't understand the purpose of making an appointment, when I showed up I was told it was going to be several hours to get 2 tires changed? Manager said I have several people ahead of me and it will be around 3 hours. Employees walked into the main office and were sitting around and hanging out. Go anywhere but here. read more

5 Stars to Angela who helped put air in my stroller tires. And yes, I tried it myself using a gas station air pump ... couldn't get it to work. read more

See all

I won't take my car there again if I can avoid it. I had an appointment at 10 am and did not recover my car until 655pm. I was disappointed that they took so long. read more

My husband and I were traveling back home to Arizona when our car had an epic battery failure. We were able to jump start it, but then had a dashboard warning. Toyota dealership would not even do a diagnostic check on the code. I called Firestone and Ryan stated he could assist us. We arrived and Ryan promptly came out to assist us, and was able to run a quick check of the code and verify it was not an engine issue. We were back on the road with peace of mind. Thank you, Ryan! Firestone will continue to have our business! read more

We pulled up on our way out of town and had an issue with our car. Ryan was great! We appreciate how kind and funny he was and he solved our problem right away. I highly recommend this place! read more

This is my favorite mechanic. I've been to the one off of Winchester, and honestly they can learn a thing or two from this location. Between Lawrence, David, Les, Angela, and even "Sunshine" (my given nickname for him) Lee, they are incredible! I've been coming over 2 years, they'll let me know when things are coming up to fix or change, they don't overcharge, and the are the very definition of GREAT customer service! They are reasonable in timing, and it's no wonder they are so busy all the time! Great service is rare! These guys have it down! Oh, and did I mention Angela? She is the best! read more

Firestone Complete Auto Care - Auto Repair Near Me - Temecula, California

Great team, great service, and honest! Angela, Lawrence and Ryan are all so kind and knowledgeable and I won't take my cars anywhere else. The last time I brought my car in for an a/c check because it wasn't blowing as cold and the technician found a paper towel blocking some of the air flow and after removing it, I have cold air again! This kind of service and honesty seems rare to come by these days but now they have a customer for life and I would recommend everyone to come to this location. Thank you Firestone!! read more

Had a pleasant experience dealing with Lawrence and Angela. Angela was knowledgeable and help me understand what I needed. Also, went in for an alignment and my struts were too bad to hold the alignment. She explained they wouldn't charge me because they would just be taking my money. My struts were too bad to align. Dealt with Lawrence the following day and he was very helpful. Had questions regarding the itemized services completed. He has very helpful and patient. Would recommend them for any service. read more

I had a nail in the front tire so my girlfriend made a appointment to have fixed. I have a lifetime alignment with Firestone and have taken multiple vehicle for rotation and alignment. Tech looked at tire and told her we need to replace the tire that the nail was to close to edge. She called me and I told her to leave and do not have them touch anything. The next day stopped at America Tire and they repaired no problem..DO NOT GO TO THIS SHOP THEY ARE SCAM. I be calling corporate to file a complaint. read more

Garbage. It does not take a hour to do an alignment. I shouldn't have to be put on back burner. I already paid. This place is a joke. The service is trash It's impossible to get in here. Manager is a schmuck read more

By far the worst possible service. They are unprofessional, unreliable, and astronomically expensive. They tried to charge me $700 for one tire. They also absolutely take advantage of me being a women and trying to gain a profit. I am beyond disappointed and had to tow my car to another place due to this. read more

SCREW THIS PLACE. I make an appointment for 3pm for an oil change and tire rotation. I'm waiting outside for almost an hour and a half and my car is still sitting out in the parking lot, hasn't even been touched yet. I go inside and tell the guy screw it because I had other things I had to get done since I'm very busy. He said, "oh well come back tomorrow and we'll hook you up". Whatever that means. So I give this place another chance, come back the next day. Now I'll admit I came an hour before they close but that's all the time I had and I figured a simple oil change and tire rotation would be quick. Well I guess not and the guy says they can't service my car today. So now I'm taking my car to where I usually go, Valvoline. They literally got my rotation and oil change done in 26 minutes, WITH customers ahead of me. So someone tell me, what the hell is the point of making an appointment if they don't even service you at the time you make a reservation for? This place has had my business for a while when it comes to getting tires or any other work done but not anymore! Screw-this-place. read more

They've helped make sure my 19994 Toyota pickup is running down the road straight and safe highly recommend getting your car inspected for ten bucks they're honest guys and will let you know what needs to be replaced first and what can wait read more

I went in for an alignment FAST AND EASY!! All done in about an hour!!! And as a walk in without an appointment!!!! Will be back for my other automotive needs. read more

I was coming home from a visit to ER, already stressed, and my car (which I'd only had a few months) made a horrific sound of metal grinding metal. Fortunately Firestone was on my way home. I explained my situation and that I hoped it wouldn't cost me a fortune. They said it was metal grinding metal, but they were able to save the rotors. I ended up getting new brake pads. Thank you Firestone! read more

I wish I could leave a positive review but this place is bad. I bought my truck in for a full break job and had to come back four times and it's still not right. The " manager " Ryan tried to blame it on me for misdiagnosis. I told him I'm not a mechanic and he tried to make it sound like he's doing me a favor by replacing the pads again. read more

Just want say this place is customer service focused. I was acknowledged upon entering and attended to quickly. I came for routine maintenance on my Escalade. Definitely recommend. Thank you Firestone Team. read more

Went in for an appt. They were running a little behind, but it was ok. Utilized my time in between at the gym. Came back to new break pads, oil change, and tires aligned. Ryan and Angel were awesome! Thank you read more