Where do I begin?????? I have a car that believes it is an animal. I have owned the vehicle for nine years. For the purpose of this letter I will call the car "George". During that time I have taken George to several repair shops had the motor and transmission rebuilt, replaced the AC pump, AC cooling unit, radiator, water pump, distributor, an axle, new shocks, new brakes/rotors, locking hubs for the four wheel option and numerous other smaller parts. All of this was to stop George from marking its territory with an occasional drop of oil. With each visit to the repair shop the George would stop marking it spot for a few weeks and then just when I began to believe the problem had been solved and removed the cardboard protection from the garage George would began the marking routine again! A trip to the repair shop would give me another three to four weeks of non-marking and then it would all start over again.
Over these nine years I had been taking George to the same unqualified mechanic. Why you ask? Well each time he did something I would have to take George back for warranty work on the work he had just completed. So I never really ever got out of the "If that doesn't work bring it back and I will fix it at no cost to you syndrome".
Finally I had had enough and began my quest for a new repair shop. I took George to some very well-known shops only to have the same disappointing results, three weeks no marking then begin marking again.
One day I was heading east on Temecula Parkway and noticed the Redhawk Auto Service sign. I had seen the sign many times but never thought to try their service. I went home and checked them out online. I visited the shop and found it to be very clean, tidy and professional. All characteristics of a successful and reliable company. George had just started his marking routine again so I decided to give Redhawk Auto Service a try.
Upon my arrival service manager, Michael Petrie, greeted me with a friendly smile. Michael was professional, clean, well dressed and confident. He ask how he could help me. I felt like saying give me a diaper for George but instead I explained the oil leaks and asked Michael to firstly investigate the source of the leaks, secondly fix the leaks and thirdly fix them for good. Michael assured me they could and would find the source of the leaks, determine what had to be done to fix the problem and provide me with a reliable cost estimate for the repair work.
The next morning I dropped George off and returned home. That afternoon I revisited the shop and there George was, up in the air, with all his oil leaks showing. I could tell George was embarrassed. For the first time someone had taken the time to find out where the oil droplets were coming from, not just one source but several, some were potential sites just in case the mechanics fixed the current leaks George would come up with another. This time George was facing some real professionals, not just a run of the mill mechanics but mechanics who are masters of their trade! They were gentle with George and handle him with kid gloves. They sprayed his bottom with cleaning fluid, dried him off and revved his engine to finally reveal all of George's secrets. Needless to say George cracked and was forced to reveal not just his current leaks but all of the potential sites he was holding back for future use
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Later in the afternoon I met with Michael to go over the prognosis. I listened and again was very impressed with Michael's professionalism and confidence in explaining what they had found and what had to done to correct the problem. I approved the estimate and the work began the next day.
I believe George has met his match at Redhawk Auto Repair. I know I am extremely pleased with Michael the Service Manager and Justin the mechanic. This is a facility you can feel assured the problem will be identified, professionally repaired and at a reasonable price. I highly recommend this Redhawk Auto Repair and will be bring other vehicles that I own to them for service.
Redhawk Auto Repair is aptly named in that as the Redhawk rises in the air to view all that happens below so does Redhawk Auto Repair and the work they do rises to new heights in reliability and professionalism.
Take your vehicles to Redhawk Auto Repair with confidence of a job well done. read more