My first experience with Red Coach and I am super excited cause it was clean roomy and punctual !! I took the 3:30 to 9:30 bus to Miami from Gainesville! driver took off on time! 2 short stops to pick up people and in Orlando they CLEANED the bus and it smelled like my Cuban mom in law's freshly cleaned house. We stopped for 25 minutes and left on time! Got to Miami at 9:50 cause of traffic read more

I'm really sorry to say that your services have changed. I've always used RedCoach during my trips from Miami to Orlando, but during my last trip I was shocked by the attitude of the bus driver he was very grumpy and when I complained to him that my phone is t recharging due to no electricity in the sockets... can you imagine what was his answer??? You can leave if you do t like it ... so I decided to try something else to take me to and fro Miami and I'm happy I did cause RedCoach busses aren't what they used to be . read more

I was sent a map that tracked my bus and pickup location. Of course the pickup was horribly incorrect and had to sprint to my bus only to see it leave 2 minutes after its scheduled arrival time. The first time I road with RedCoach they had the seats all mixed up on tickets (like me and 2 other people had the same seat on our ticket) and was very unpleasant having people get up and switch for 5 minutes, but I let it go because I felt it was just unlucky. This was my second time and again something went wrong. Not bad luck but bad company. Never booking a ride with them again. read more

I am a loyal customer of Redcoach, however today I was extremely disappointed. I waited for more than a hour to get on the bus at the downtown station, the time passed to board and the employees at the station finally tells us," the bus went to the wrong station and had left me and about 9 other passengers. We are stranded in a small place and Greyhound and other buses are not available. I am thankful that I can get a bus for tomorrow, but with no assistance of Redcoach. The customers should be of top priority! read more

Not what we had expected based on word of mouth. Bus was an hour late, not a RedCoach bus and the bus they send didn't have the so popular Wi-fi, 11 hours later my daughter arrives in Tallahassee. Only a 10 minute stop to go use the restroom. This was the first and last time we will use this service. read more

I'm very very disappointed in this business, not only because of the many things I'm getting ready to list, but the deceptive advertising is over the top. I wasn't expecting too much because it's a bus ride, after all. I so wish that Florida would come up with an easier form a transportation to get to its capital from South Florida. But, since they haven't yet, I thought I'd give this bus a try. I booked my ticket on line and read about all of the wonderful things they offer and very much led me to believe it was a super luxurious bus by what they say and the pictures that they show. I'm going to say that maybe..... maybe...... they live up to 20 percent of what they claim. And don't get me wrong, you can run any business any way you like, but be honest when you tell folks about yourself. When they show beautiful tan leather seats, they certainly aren't in the bus I was on. They were black and ratty. They show two types of footrests. I had not footrest. They claim to have 110v plugs. My plug didn't work. I had to stretch my cord to the seat behind me. Fortunately, it had older folks who didn't use electronics. One big thing was that the bus driver didn't speak a lick of English. I could not communicate with her at all. She was only Spanish Speaking. Again, I don't mind any of this as long as I'm informed ahead of time so I can make an informed decision if I want to use this business. I can certainly tell you that, if I'm not able to communicate with the person who is in charge of my safety for the next 6 hours, I am not going to go down that road. When we arrived in Orlando, it was at one of their facilities. The driver stood up and started talking to everyone in Spanish. I have no idea what she said, but it was longer than the two words she managed for me, "ten minutes." That's what I got from her. Apparently, she explained to everyone else who probably spoke Spanish that they were to wait at the front entrance to be directed back on the bus. Well, I go inside, use the restroom, grab stuff from the vending machine and get back on the bus. Next thing you know, the driver is scolding me shaking her head motioning that I'm not supposed to be on the bus. Frustrating. Also, their rules say one carry-on and two checked bags. I followed the rules. I brought my purse as my carry-on. I also made assumptions that during a 6-hour ride stops would be made to refresh and grab some to-go food and use the restroom. We were allowed off the bus once in Orlando at their facilities. I was okay with that. Once is fine. However, there were two vending machines, one for chips and candy and crackers and one for soda. There was one toilet for women and one toilet for men. Line out the door to use them. Again, if I had been informed of this, I never would have gone on this bus. They led me to believe they offer bus nirvana. HaHa. With only one carry-on, I couldn't bring much in the way of refreshments or food. But when I got on the bus, numerous people had numerous bags of stuff per person. Go figure. Why have that rule??? Also they claim to be sticklers about seat assignments. I was in seat 1A. Wouldn't you know, someone had already taken my seat before I got on the bus. I had to ask him myself to move. I was embarrassed because he huffed and whined about it. But I chose that seat for a reason and because I had an option. But they are not sticklers about seat assignments, so you're going to have to protect your seat. Almost lastly, after the 7th phone call the buss driver got during the six hours she was transporting me, I finally got on a chat with the company and demanded that they get her off the phone. It was unbelievable. She was on the phone for hours. As the day went on, it got worse and worse. Her phone was ringing off the hook. On the website, they claim to have all of these cameras watching the bus drivers because they're so in to safety. Well, I can tell you, as many times as that lady was on the phone and they did see it???? Come on.... Another bit of false advertising. They do not put their passenger's safety first, for sure. Now, lastly, the interior of this bus had a layer of grime all over the inside. I truly don't believe they've every cleaned it. and an odd smell. These people have every right to run their business as they chose. What they don't have the right to do is falsely mislead potential passengers and deliberately put them at risk for God knows what kind of potential disease is lurking inside their buses and allowing their drivers to talk all day long on the phone. Fortunately, my trip is almost over. While writing this review, the driver received two more phone calls and this is after I was assured the problem had been dealt with. Deception is a bad bad thing. And there is a ton of it here. The only things that were positive was the bus was on time, the wifi worked and my seat reclined. That's it. read more

I have no idea why this company has some bad reviews. I have ridden Red Coach about 20-25 times to go to and from Miami and Gainesville. I have never had any problems. It is on the pricey side , it usually comes out to around 155$ round trip. The buses I have taken have never been late, there is plenty of leg room. There is wifi and electrical outlets at every seat. There are TV's but I have never seen them used. All in all I love red coach , it is the fastest, and most relatable option to travel in florida if you do not own a car. read more

The bus is comfortable. My seat was broken so it didn't recline all the way. Remember to bring ear plugs. The WiFi wasn't great. Hard time getting on and not really able to work. It arrived an hour past the schedule. It was a smooth ride. We napped which was nice. Update a rep replied very soon after my post so that shows they care. I appreciate that! read more

I rode the MIA to Gainesville bus on Friday, November 9th, and someone stole my bag. I'd like to say it was an accident, but it's been 5 days since it happened and no word. While customer service and the manager at the Orlando hub has been understanding, they can only offer me a $250 reimbursement for my luggage if it doesn't show up soon. I had upwards of $1,000 worth of clothes, materials, and make up in that bag that I cannot replace, and $250 won't even cover what it will cost me to replace all my make up. It is such a shame that people do this, and I recommend to everyone to put some sort of information in your bag in the event it happens to you and it is an accident. RedCoach, I'd highly recommend changing the protocol for bags, so there is either a tag that goes on the luggage that the bus driver can read to make sure the luggage is going to the right person, or something of the sorts. I'm so sad tbh. If you have my bag please return to RedCoach, I'll give you a cash reward read more

They tell you to be there 15-20 minutes before departure but they don't arrive on time at all. This is my first and last time using this horrific service. On top of that, says you'll be in West Palm at 8:05...it's 6 and and I'm still in Orlando. Honestly if your coming from the Gainesville or Tallahassee area please go with GMG Transport. read more

I used to always use red coach, however with everytime I used, the service would go from bad to worse. I was never extremely bothered by it, however the case was different on my very last trip. First of all, we departed 45 minutes later than we were supposed to and on top of that, the driver was extremely rude, and kept complaining at how heavy all the bags were and was literally hurling the bags in the bus. Me and two of my family members went into the bus to find out there was no wifi (which isnt a major issue) but when we ran out of battery we tried to charge our phones using the outlets only to find out they were not working. A fellow passenger decided to ask the driver if there was anything he could do to fix the outlets, and the driver replied back with "theres nothing i can do, if you dont like it, you can get off the bus." This was honestly my last straw on top of the extremely unnecessarily high price rates. read more

I was skeptical into riding with this company due to all the bad reviews but at the end of the day I don't understand why the reviews are SO BAD. The bus I went on towards Tallahassee was early, AC was working great and my bus driver made sure to remind the passengers which stop we were arriving at and how long it would take to arrive to the next one. We were even allowed to get down in Orlando for 20 minutes to chill. This was my first time riding with RedCoach and it won't be my last read more

Not my favorite! The website has images of luxurious buses and it's very deceiving. The bus was dirty, it smelled, and didn't hold up to it's promise of "luxury" in any way. In addition, I was traveling for a meeting so I thought this would be a perfect way to get work done. There are no trays on the buses so you have to work with your computer on your lap. Where is the luxury in that? Finally, our bus was supposed to depart at 8AM and arrive at 12:15PM. The bus was 20 minutes late and we arrived 30 minutes late to our destination. If you have a meeting that you must be at or a flight you need to catch, think twice about this service. Disappointing! read more

I am currently riding from Tallahassee to Tampa and hope I make it.to my destination Aside from being unbelievably rude the driver is either talking on the phone for all of us to hear or texting Also when we stopped to gas.up the bus in Ocala area he picked up two more passengers what's with that? Bus is nice as described. However I won't repeat as I don't like being under the control of this guy read more

NEVER BUY FROM THEM IN ADVANCE! NO REFUNDS AND SHABBY SERVICE. THESE PEOPLE ARE THIEVES, AS I WATCHED MY BUS ROLL AWAY I TRIED TO CALL THEM AND LIED JUST TO TAKE MY MONEY. CHECK OUT MY CORRESPONDENCE B/T RED COACH USA AND I: To RC Customer Service, I was at the station at 12:46 as should be evidenced by the call that I made to customer service. When i spoke to the customer service representative she advised me that she couldn't contact the driver from that location and that I would have to call 407-851-2843. I called this number several times and there was no response. I understand your policy but the bus couldn't have made it out of the airport in 1 minute. If I was able to reach the bus driver I would have still been able to board the bus, but there was a communication error beyond my control. I called customer service again, I reached a representative that contacted the bus driver (Something the previous representative said couldn't be done) who told me that the bus left at 12:45. I explained that I was at the Miami airport since 12:35, It was difficult traveling to the other side of the airport with my luggage because I had previously left from ft. lauderdale. I asked her if there was anything that she could do and she offered to look up the next trip for me. I was advised that there were no other trips to Orlando until the morning. I'm not disputing that your bus left at 12:45, but I am advising you that I relied on incorrect information provided by your customer service representatives to my detriment because had I been able to contact the driver, I would have been able to board the bus that I was seconds away from. My only option was to get a hotel room, rent a car, or a $500 flight. I am not seeking a refund, but a voucher or discounted future trip. Hello, We cannot process any other kind of Resolution in this case because the service was already departing 5 minutes later than Scheduled, even if the Representative that took your call previously had been able to contact the driver, he had to depart from the Airport because he needs to complete a Schedule, all of the other passengers that were boarding the bus were able to catch it, you made the purchase on the website where you should have been able to see the information for the Pick-Up and Drop-Off Locations, also you are stating you called us at 12:46PM which is after the Departure of the Service. Unfortunately we cannot process any kind of Compensation nor Refund on this Case, since the company provided the Service and we completed the Route but the passenger missed the service, therefore the ticket has expired and is already lost. Regards, Refund Department Is your company not willing to offer me a discounted rate on a future trip? It is very unfortunate that your company is not willing to acknowledge the fact that one of your representatives gave me wrong information. The SECOND representative that I spoke to around 12:56 called the bus to see if it was close enough to stop. As I stated before, I was at the stop at 12:46, if the bus stopped one minute later it would not have affected the trip. I am sure that if the bus driver was contacted he could have been about to stop the bus or at least hold it since I was seconds away. I am trying to understand why your company feels that it is ok to keep my money for a service that it failed to provide, then offer NO RESOLUTION. This is a terrible business practice and it seems as though your customer service spent more time writing me the same email than they did attempting to resolve the issue I am having. I never requested a refund, I asked for a resolution and this is the option I was given, now I am seeking some resolution for my reliance. Like we stated before, the company provided the service and the rest of the passengers were able to get on the service and complete the Route, if the passenger missed the bus we are not liable to process any kind of Discount nor Compensation. When you made the purchase of the tickets on the Website you had accepted those Terms & Conditions, therefore we cannot process a Compensation because we provided the Service and the Passenger missed the service. Once again, you were stating you called us at 12:46PM, after the service had left and after the Scheduled time of Departure. If you contacted before 12:40PM you would have been able to request the service to wait for a few minutes but after the Departure time, the ticket expires and the passenger missed the bus. RedCoach provided the Service and the passenger missed the bus, no Compensation nor Discount can be given. Regards, Refund Department read more

This bus service has deteriorated in quality recently to the point where you shouldn't ever use this company. To begin, I took a bus from Gainesville to Miami and the bus arrived 30 minutes late and the redcoach office did not alert us to the late arrival. The bus that arrived was not a redcoach bus but some travel lynx bus that had seats that aren't as big as the luxury seats they advertise when they sell you overpriced tickets. At one of the bus stops, the driver left a passenger at the stop and drove 40 minutes down the road before turning around to pick the passenger up. This caused the entire trip to be another hour and 20 minutes late, on top of the 30 minutes that the bus was already running late. After sending an email to customer service asking if they intended to improve service they did not respond. The service is terrible and the company does not respect its customers. There are much, much cheaper options for busses that you can take. Avoid red coach if at all possible. read more

I had quite an awful experience with Red Coach. On the first leg of my trip, I traveled from Gainesville to the Miami Airport without incident on Thursday, November 7th, 2013. My return trip to Gainesville was scheduled to leave Miami airport at 4:15 pm on Sunday, November 10th. I arrived at the Miami airport bus stop at 4 pm and waited until 4:45 pm before I called Red Coach to ask why the bus was late. The service representative informed me that the bus had been rescheduled for three hours earlier, and that they should have sent me an email informing me of the change. I checked my inbox, spam folder, and trash folder, but there was no such email from Red Coach. Similarly, other individuals were waiting at the bus stop for Red Coach and had not been informed of the change. The service representative tried to provide other options for return trips, but the only Red Coach buses with seats available arrived in Gainesville at 2:20 am Monday morning or 2:20 am on Wednesday morning. Every other seat over the next two days was booked because it was Veteran's Day weekend. The bus seats that the sales representative offered me were unacceptable to me because I would have had to find transportation from the Gainesville bus stop to my apartment at 2:20 in the morning. It is dangerous for anyone to be walking alone on campus so early in the morning, which is why the police department instructs students not to do so. Even if I called a taxi, I would have to wait alone in an unpopulated parking lot for the taxi to arrive. I checked whether any of the other bus companies that run from Miami to University of Florida had seats available for the return trip on Veteran's day Monday. They did not because it was a busy holiday weekend. As a result, I was stranded in Miami for two days longer than intended because Red Coach failed to inform me that my departure time was rescheduled. That is two full days of unintended absence from my workplace, as I had planned on working on Veteran's Day. I eventually found transportation back to Gainesville on Tuesday evening without meaningful help from Red Coach. The only compensation they gave me for this unacceptable experience was a $25 refund for the return trip ticket. I am appalled at the disrespect and lack of concern that Red Coach had for me. The only reason why I chose Red Coach over Miami Bus Service, American e Tours, and GMG transport was because I thought Red Coach was a higher quality, more reliable bus line. I can get better customer service for $30 cheaper on another bus line. read more

Had Sunday, March 8, 2015, 8 a.m. reservation Miami Intl. Airport to Orlando. We waited until 9:05 a.m., meanwhile frantically calling repeatedly to ask "where is the bus?" only to get recorded message. Finally got someone on their toll-free number at 9:05 a.m. and were informed "Oh, we cancelled that bus." We were never informed and RedCoach made no attempt to reach us and let us know they were not providing the service we had reserved. Bottom line: Don't expect the bus to show up. If our experience serves as an example, suggest using a more reliable means of getting to your destination. read more

This was my second time taking Red Coach. It was a mistake the first time and a mistake this time. On our first trip a year ago, our bus was 45 minutes late to leave with some explanation of the driver didn't have a key... Um ok, whatever. Then on our return home, we waited to be picked up by their shuttle to take us from the airport to their Orlando terminal. I called twice and was told both times the shuttle was on its way.... Never came. I had to call a taxi to take us to the terminal. Luckily the bus was running late (surprise surprise) so we made it. When we finally got to Miami, my dad wrote several complaint emails but not one response. Second time was a few days ago. Amtrak kept getting delayed and my 5 year old daughter was getting antsy. I just decided to buy a one way Redcoach from Orlando to Miami so we can arrive earlier than if we had waited for the train. We got to the bus terminal and the bus was 1 hour late with no explanation!! So much for getting there before the Amtrak. When the driver finally got there, you could tell he was totally lost- did 2 U-turns and made an unexpected stop to figure out where we had to go!! On our second to last stop at Ft. Lauderdale airport, he actually asked the remaining passengers who knew how to get to MIA and if they could please show him!! What driver asks how to get to a location??? Isn't your job to drive these routes everyday??? Well we left the Orlando terminal at 4:00 and usually what takes 4 hours took 5. We finally got to Miami around 9:00. I will NEVER ride Redcoach again. read more

This was my first time (and will be my last) riding with this company. I bought tickets and boarded the Miami-Orlando/UCF bus. My first impression was already negative as the bus arrived late. When the driver exited the bus at the stop, he looked tired, was wiping his eyes and yawning. Not a great first impression and quite honestly it made me a little nervous. Once we were driving north, the driver pulled over on the side of a busy highway (Florida's Turnpike) somewhere in southern Palm Beach County and stayed there for a few minutes. He then turned the bus around and went back south towards the Pompano Beach rest plaza/pick up location. There was no communication with the passengers as to why. It was only after I called the company that they told me that he was going back to pick up a passenger that was previously missed. During the drive to Orlando his driving habits were worrisome. For example the bus swayed several times between lanes and his acceleration and breaking were very abrupt. Once we arrived in the Orlando area the driver missed two separate exits forcing us to turn the bus around and lose more time. We were unnecessarily delayed over 1.5 hours due to the incompetence of this driver. I contacted the company to advise them of the situation and incredibly they were non-apologetic. I guess they're used to these types of calls. Needless to say I will not use this company again and will tell family and friends of my experience. read more

Had a terrible experience on 1/29 traveling to Gainesville from MIA. The bus that picked us up had no air conditioning. When I first got in the bus I figured the driver had the heat on since it was kind of chilly outside. A few minutes after we had gotten on the road it was getting really uncomfortable. Everyone was taking off their jackets and looking at each other wondering if there was a problem. I decided to go up to the driver and ask if she could turn off the heat and she said the problem was that the air conditioner was broken and she would have to address it once the bus make a stop in Ft. Lauderdale. (So essentially they picked up a bus full of people knowing there was no working air conditioner on the bus!!). Once we made the stop in ft. Lauderdale i looked out the window and at no time saw the driver attempt to fix anything. During the trip i saw several people get up to complain about the heat to the driver and everyone was blown off with a "sorry can't do anything and you have to sit down". We drove all the way to Orlando without air conditioning in the bus, which had quite a few elderly people, one of which ended up with a headache. This was a trip that started at 7:15 am and ended at 12:30 pm. Totally unacceptable! Once at the station I spoke to a very rude young woman behind the counter who told me that they were trying to fix the air before re-boarding but never offered an apology and once I complained gave me a brochure and told me to call the number on the pamphlet if I wanted to complain. Worst company ever! Will never travel with them again. read more

Horrible customer service. The "first class" bus is decent, but the WiFi does not work half of the time & when it does it's very slow. If there is another alternative for you to travel I would highly recommend not using Red Coach. read more

If you are looking at using RedCoach, I seriously suggest that you think again because the headache that they are sure to give you is not worth the time or effort. RedCoach "Luxury" Transportation is the biggest joke. I have traveled from Tallahassee to Naples so many times it is hard to count. I have used them to go to and from FSU to my home over the past 4 years and there are very few times that I had a good trip. Whether it was the AC dripping on me, the AC was not straight out not working, being disrespected by the drivers as well as the representatives on the phone, and most recently (and on the trip I am currently on) so much has gone wrong it is unbelievable. This morning the bus was over an hour late. When I called the office to ask why the bus had not arrived yet the lady told me that the bus broke down and that they had to switch it out and it would be between 20 to 30 minutes after it had already been over 30 minutes. When I then asked why we had not been notified that the bus would be late the representative told us that they do not notify until the delay is at least an hour. So after about an hour and 15 minutes, the bus arrives and we take off but the heat is broken and the AC is blasting. Although this typically is not a problem but we had been sitting outside in the 30 degree weather for the time we were waiting for the late bus. And as if this was not bad enough, about an hour into us being on the road, we pull off the highway into a gas station. The bus is broken. That's all we were told. It took almost an hour to get any information at all about a replacement bus we were told it would be 45 minutes to an hour for the bus to get there. After TWO hours, the replacement finally shows up. But wait, there's more! We finally arrive in Gainsville and after it seems everyone is on board we are not moving. The driver all of a sudden is just sitting on the side of the road. No one on the bus knew what was going on until I called the main office (and of course got the same nasty attitudes from the representatives there). It was then that I found out that there were problems with tickets for two other passengers that were holding the bus up. Although I cannot say for certain what occurred with those two passengers what I could figure out was that they had bought tickets early in the morning and RedCoach was not going to acknowledge them. I should have been arriving at my destination at 1:55 pm, but now I would be surprised if I made it there before 5 pm. This will have been close to a 12 hour trip that should have been 6 or 7. This trip has hands down been the worst I have EVER taken with RedCoach. When I say that I will no longer be using their "luxury" transportation service I am being serious. read more

Would really like to rate this company high as it's a great concept. However, can't get a ticket. Why, you ask? Tried 7 times to purchase through website. Came back no purchase. Surprise, surprise! My debit card had 5 pending charges.... cleared with a call to Red Coach the next day. They advised using laptop instead of phone. Tried again! 2 more charges but no ticket. Bank advised buying a Visa gift card. Loaded it and tried to get ticket. Not happening as the Red Bus security system requires a billing address. No such thing with a gift card. Created a user account. Nope. So I can't really rate what could have been a great service. Jealous that others have opportunity. read more

Bus was delayed 2 hours from Naples to fort Meyers and didn't get any sort of notification or warning. Would have missed my flight had I just waited indefinitely read more

A SCAM. DON'T BE FOOLED .Please read I was just going to give a bad review but when a company takes your money and delivers a completely different product consistently and without any customer support to help then I think it is a scam that people need to know about. I bought round trip to Orlando from Ft Lauderdale on First Class outbound and Business Class inbound. I was really looking forward to the leather seats, lot of room and wifi so I can work on my laptop during the trip. I was happy that I could pick my own seats on the website. I was picked up at the airport terminal in the Economy bus without any explanation why, the driver said he didn't know anything and that he was just the driver. The economy bus has cloth seats, smells like cheap air freshener and there is barely any room for your legs. I could not use the laptop because there is no room between my legs and the seat infront of me. The "free" wifi is :basic wifi which means you cannot stream music or video . My daughter was upset because she was looking forward to watch Netflix. When I called customer service they did not apologize, sounded like they didn't care and gave me the impression that this happens all the time. They said I had to file a claim and it will be processed in two weeks !!. I asked to speak to a manager and said he was in a meeting. When I got to Orlando I complained at the desk and asked for my refund They said that the bus "broke down" and had to send a replacement and they couldn't refund the money. They said they just worked there and I need to file a claim. I was hoping that on my return trip things would be different but it was exactly the same thing. I asked if the business class bus was coming and the lady at the counter said she doesn't know until the bus shows up which bus it would be!! The website and my receipt clearly states which bus should be. Well, you guessed it, the "economy" bus showed up , Dirty cloth seats, cheap air freshener smell. I had to run to get decent seats, there are no assigned seats. I went back to the counter and she gave me the same " I just work here attitude. She gave me no explanation, no apologies. The wifi did not work and when asked about it the driver said " I have no idea". In summary: -You won't know which bus will show up if you buy first or business -Terrible customer service -If you want a refund you have to file a claim and wait two weeks -Economy bus is awful, no leg room at all, smells bad and is dirty. I will never use this service again and I hope you don't either. It is a scam and all the nice things on the website are not true. read more

RedCoach - No leg room at all. - Public Transportation Near Me - Miami, Florida

See all

I purchased a bus ticket for my son. Due to traffic we were running late so we called, while still in route, to see what options were available. Since I was driving, and I like teaching my children responsibility, I had him make the call. Instead of helping to figure out the issue at hand, the representative, HELEN, chose to focus on my son's age. I don't know what made her think that he wasn't a minor, but she insisted on this and provided no assistance, other than to tell him to call back after he'd missed the bus and there would be a fee for a new ticket. After confirming that we'd missed his bus, my son called back again. He was told that we would have to purchase a whole new ticket and the fact that we were previously told there would be a fee was completely disregarded. He was again harassed about his age. I called for a third time, trying to understand what the problem was and the best possible solution. I got HELEN on the phone, once again. I introduced myself and reminded her of her conversation with my son. She immediately got very snappy with me and raised her voice, as if very angry that I was calling. I asked about the fee that she had mentioned to my son and she yelled at me that this was not an option, and that we need to buy a new ticket. In a very calm voice, I asked to speak with a supervisor. At this she stammered and told me there is no supervisor to speak with me. I insisted and she yelled at me and started up again about my son's age. I told her to please lower her voice, as there is no reason for her to be yelling at me and insisted once again in speaking with a manager or supervisor. She refused. I've never had such a horrible customer service experience. This woman was disrespectful to my child and to me and should not be allowed to work with the public as she obviously has no decorum or people skills. I hope that this company listens to this phone call recording and recognizes the poor quality of this woman's conduct. read more

Red Coach customer service sucks!! Bus is always freezing, outlets don't work and its always freezing. If it wasn't so convenient, i would never use them. They would not honor face value of expired Groupons so I called Groupon who is returning my money. I may take train next time. read more

I am only giving them one star because I cannot post my review with at least one star. This is a HORRIBLE company with HORRIBLE customer service. Starting with their customer service reps (especially you, Michelle) all the way to their supervisors who WILL NOT speak to customers over the phone- only VIA email where they take a disrespectful timely manner to respond. They refuse to give us a refund with a death in the family. The worst part about this is how the supervisors will NOT talk to THEIR customers. It amazes me. This is one company who does not value their customers and their business. First and Last time. If you're a supervisor and reading this, I am STILL waiting for ONE of you to respond. Unbelievable. read more

First ride up to Ocala was very smooth little to no traffic or delays. The driver although did not speak much English was kind and helpful, in arriving to my destination safely. Seats where comfortable and clean,as well as the bathroom. WIFI had to be reset at the beginning of the ride but then worked perfectly. read more

My daughter is waiting in Gainesville to ride to Miami. Bus was supposed to leave at 4:30 pm. Now won't leave until 9:30 pm. She had to call to find out why bus wasn't showing up. On the way there two days ago, bus made an announced stop in Orlando. Passengers ended up waiting in Orlando 3 hours, until another bus -- which had broken down in West Palm Beach, and had to be fixed -- arrived to continue the trek to Gainesville. Not clear why buses had to be changed to begin with. A delay in Orlando had been announced, but not a three hour delay. Anyway, I don't know what's going on, but can't say that I'm very pleased, and not sure I want my daughter to be using their service going forward. read more

I was genuinely excited to finally have the opportunity of booking what I thought and was sold on being a "luxury" travel experience. Yes, I know, it's a bus but I really bought into the PR and marketing that touted Red Coach's on-board amenities as being "Wi-Fi, lap desks, standard 110V outlets and reclining leather seats". For the sake of comparison shopping, I did do some research and found other "greyhound style" motor coach bus services offering the same route at about 1/2 the price and even less... but none with the "luxury" amenities and experience being marketed by Red Coach. How could I resist? Enough with the research - time to purchase my fare. I booked my ticket online the day before departure, printed my documents and got instructions on where to meet the bus at the Ft. Lauderdale airport... all set and ready for travel. The time finally came and it was off to the airport to catch my luxury transport to Orlando. At the airport there was a rep standing outside at the pick up location between terminal 1 & 2 checking in passengers. Got checked in and waited for the bus that would soon be making its arrival. I couldn't wait to see the stylish and sleek red luxury motor coach bus promoted on the Red Coach website and promotional videos. The departure time came and went and still no bus. Then, finally the rep announces that the bus had arrived... What? Where? The signature red motor coach was no where in sight... Instead he was motioning to a plain white standard looking "greyhound style" motor coach that pulled up in the place of what was supposed to be my luxury transport. What?! There must be a mistake. This was not what I had booked and paid a premium to travel aboard. The Rep's only response was that "they had to call in this bus because the other did not show up". What the heck did that mean? Red Coach luxury motor coaches just go missing? I was clearly not getting what I had paid to travel aboard and stepping aboard also confirmed there would be no Wi-Fi, lap desks, standard 110V outlets and reclining leather seats. Bait and switch? I did remember seeing a review of the same thing happening to someone else. Now it was happening to me! So, that being the case, there would surely be some sort of refund right? Wrong. Left with no other choice at the moment I sadly boarded and was off. I tried calling customer service and that became a joke... Endless hold times and was even flat out hung up on. I'll be trying to call them again during the week but I am no longer enamored by what is obviously the illusion of luxury travel offered by Red Coach. Unfortunately, a sad lesson learned. read more

My mother took the trip from Ft. Lauderdale to Orlando, that was fine but she was charged double for this one way trip, I've been trying for two weeks to get this resolved but so far I've been unable to. I called their customer service but all I got was a very rude and unhelpful rep, she limited herself to giving me an email address to request the refund, I wrote them right away, this was last Monday, August 21st and I'm still waiting for a reply, I don't who to turn to. Maybe for this company $57.00 is nothing but my mother is on a fixed income so every penny counts. read more

Never had a problem with this company until the other day and it was a nightmare! I took the bus from Gainesville to Miami and it was THREE hours late picking us up. We kept calling and they couldn't seem to tell us when they were going to arrive. Apparently the bus had broken down and then was involved in an accident. While I understand that things happen, the company's inability to keep us informed as to what was going on was non existent! Half the time they wouldn't answer the phone and the times they did they were rude and unresponsive. Kept telling us they would be arriving within twenty minutes, which was a complete lie! I know that the buses are equipped with GPS and even if the bus broke down, the driver has GPS on his phone as do all the customers, so please don't insult me and tell me you don't know where the bus is or what time they will be arriving! Additionally, when they finally did arrive, the employee was rude and was threatening passengers who were questioning him, telling them he was going to kick them off of the bus! People were only trying to figure out what time we would be arriving in Orlando since we had already missed our connection. NEVER again!! read more

I selected this bus and this time specifically because it stated that the bus was "first class" and that the seats had tables. I have an 8 1/2 hour drive and a lot of work to do! Without the table I anticipated, it promises to be very uncomfortable! When I picked my seat, the configuration shown on the website was 2 seats on one side and 1 on the other. The bus that picked us up is old, is a 2 / 2 configuration, and is very smelly and very dirty! It didn't help that the first interaction I had with the driver, he was very rude! I wonder why the price is different if the bus is the same! This is very disappointing read more

I would gladly give this company negative stars if I could. My bus was supposed to arrive at 7:35. At 7:35 I called and asked for an eta and they said 40 minutes... fine. After 40 minutes I called for another eta, 25 minutes... annoying but okay. After 30 minutes I called for another eta, they said they were at another stop nearby and would be on the way in 10 minutes. After that time passed I called again. They avoided my calls and kept me on hold for 10 minutes. I called five more times and they would either hang up on me or let it ring out. After another 30 minutes we called corporate customer service who got in contact with the bus driver. The bus had already left from the other stop an hour ago, knowing that there was another passenger waiting for them at the next stop in town. All customer service reps were unapologetic and unresponsive. Now I have to leave at 6 in the morning in order to get to my destination by the time I need to without getting reprimanded for it and I will have to turn in all of my assignments late. Will never ride again and neither should you. read more

I had traveled with redcoach a couple of times before and didn't really have any complaints. The buses were clean, the drivers were courteous and it was overall a good experience. But this last time I traveled with them (MIA to Tallahassee and back) was very disappointing to say the least. Let's start off by saying I purchased the wrong ticket and called literally five minutes after having done so. They advised me they were unable to exchange the ticket without charging me a ridiculous $40 and $60 penalty for the first and second ticket. I mean, I called FIVE minutes after purchasing them, not an hour before my departure time. I thought this to be a little inconsiderate but whatever I let it go. The day of my trip arrived (Friday 3/31 on the 12:15am bus), the bus driver arrived to MIA, and was extremely rude right off the bat. One of the passengers had a simple question on whether this was the right bus or not and he dismissed her immediately telling her to get back on the line. On the way to Orlando, this man was falling asleep half of the trip and swerving recklessly. We were all scared for our dear lives and he did not slow down or stop to freshen up. It was one of the scariest experiences of my life. Thankfully, when we arrived to Orlando we switched drivers as usual. The return trip to Miami wasn't so bad except the driver kept prolonging every stop by taking a smoke break, even though the bus was already delayed because we had to return to the Orlando stop since a passenger had stayed behind. Very disappointed in this service; overpriced bus tickets and can't even get decent bus drivers. I'd leave zero stars if I could. read more

Update: I called back again hoping that I could resolve this with another agent, after realizing that this was the only luxury bus online. The agent Sal was AMAZING! He apologized for the other agent, though that was not his fault at all, and said that they're trying to weed out the bad reps. He proceeded to answer all my questions with enthusiasm! He told me when I was ready to book to give him a call directly. He gave me his extension and told me to ask for him directly. read more

I had friends that recommended this bus service round trip from Miami to Orlando. Even so I had some trepidation after reading the reviews. What a pleasant surprise. Buses arrived on time and were very clean and comfortable. We took business class going and first class coming back. The seats were roomy and there was plenty of room to stretch and lean back. WIFI worked and the bus drivers were very courteous and helpful. Will definitely use and recommend Redcoach again. read more

DO NOT USE red coach. Seriously. We took the Orlando-Miami bus today, which broke down in the middle of the road. Had to wait 40 mins for a new bus. Then, f****g freezing all the way, and the guy said he couldn't change it at all. Then he got off on West Palm Beach to get coffee and go to the bathroom, but he locked us in the bus. Didn't let us go, and when we asked, started yelling that we could either get off and wait for the next one or he'd call the police. What as asshat. LOUSY service, driver had a really bad attitude and would not ever use it again. EVER read more