I've been buying shoes at this store for over 15 years. Before I moved off Long Island I was a walk-in customer. Since then, I was ordering my redwings through them over the phone and they would ship the shoes to my home upstate. I've always been extremely satisfied with their service and inventory of shoes. I've always dealt with an older gentleman, which I thought was the owner or manager. He was always extremely helpful and knowledgeable.
Yesterday for the first time, I called the store and talk to a girl. She told me they do not take credit card purchases over the phone anymore. I explained that I've been a loyal customer for over 15 years but that didn't seem to matter at all as she was pretty blunt in telling me that she's OK with losing a customer.... no apologies.... very cold! I guess loyalty doesn't matter. There are plenty of stores upstate I can buy Redwing shoes from! read more