TAKE YOUR BUSINESS ELSEWHERE
After the last snowstorm my favorite winter boots were pretty beat up, so I brought them to a local shoe repair shop. The man behind the counter was friendly at first and told me he could re-glue the soles and patch two damaged areas. The boots aren't leather -- they're durable snow-boot material -- but I was told they could be repaired. The cost was $80, which felt high, but Nike no longer makes these ACG boots so I agreed.
I was given a Saturday or Monday pickup date and chose Saturday. Unexpectedly I had to work, so I sent a friend to pick them up. When she got there, the boots looked terrible -- sloppy black glue everywhere and no real patchwork done. She went back inside to ask if they needed more time, and the employee was rude and nasty to her.
A few days later I returned myself. The same man immediately began yelling, saying the boots were old and that was the best he could do. When I reminded him he promised patching, cleaning, and re-gluing, he cut me off and kept shouting. I pointed out the soles were still dirty and the repair was poorly done -- he slammed my boots on the counter and told me to leave.
I came back later hoping to calmly resolve it. I asked for either a proper repair or a refund. He laughed in my face and said, "I don't refund money." He did take the boots to the back and attempted to fix them again, but the quality was still far below what was promised. He eventually apologized for his behavior, but the work remained subpar.
Poor craftsmanship, worse customer service, and completely unprofessional behavior. Save your money and go somewhere else read more