Three tries and the refrigerator is still not fixed. First time, the coolant didn't "charge." Second time, the coolant worked but the fan was hitting a wire and made noise nonstop. Third time, the fan got fixed but water was leaking from the pipe to the icemaker. All this in addition to the hole ripped into my kitchen floor when the tech moved the refrigerator. Three strikes and you're out. read more

Sean the LG tech arrived promptly and I thank him so much for fixing our freezer and ice machine. I really appreciate his quick response, professionalism, and the great job he did. Everything's working perfectly now--Lisa read more

On 7/08/23 suddenly and without notice my Samsung refrigerator shut down. Joe and I were not home for many hours so unfortunately everything in the fridge had to be disposed of in the garbage or the garden. Most of the freezer items survived so I was able to relocate them into our extra freezer in the laundry room. Meanwhile Joe went into troubleshooting mode and vigorously researched the problem. After following all the advise from YouTube videos and google suggestions he wasn't able to bring life back to our fridge. Joe came to the conclusion that the compressor was defective. The next morning we called Samsung and were delighted to learn we were still under warranty. We were referred to Williston TV and given a repair appointment for the following day. Williston TV customer service gave us a time frame between 12-3 pm. The repair person came a little later but called to say he was on the way and we were happy to hear that. Service person Jordan arrived and introduced himself. Jordan took it upon himself to explain the procedure which we appreciated very much. The conclusion was exactly what Joe predicted, the compressor took a nose dive. Within an hour our fridge was up and running. Joe and I were completely satisfied and pleased with Williston TV Headquaters and repair person Jordan. I would like to point out that Jordan is an asset to your business. Always impressed when we see a young person work hard, take pride in their work, professional, skilled and a delightful personality. We showed our appreciation with a nice tip. It is our pleasure to leave this 5 star review. We highly recommend. Thank you!!!!! read more

Twice they have canceled my repair appt. It'll be 2 weeks I've prepaid. Yup call me stupid

I recently had to use Williston Repair for my Samsung tv. I am very happy I found them. They were very easy to contact & they kept in touch during the 12 days they had my tv. 12 days because a part had to be ordered !! I spoke on the phone with George, the technician who worked on my tv & he couldn't have been more pleasant. He gave me his opinion & he even listened to my opinion ! I am so happy George worked on my Samsung tv. I will definitely use them again if I need to ! read more

I prepaid for a service call then subsequently canceled it two weeks ago because it wasn't needed, this company is authorized by Samsung, Williston told me twice that the money was refunded but it wasn't, I would never do business with this company again because of their bad customer service. read more

Technician Jason was very professional and knows his industry! He repaired our TV with parts in hand same day of service date. Exceptional technician ! read more

Absolutely awful. This company has been the worst, I needed to have my dishwasher fixed because it simply won't latch. The first appointment was easy to set up and the techs were awesome. The tech even set up my next appointment right then to get everything set up. This was in the beginning of November. Turns out, the appointment the tech made didn't actually exist and I wasn't scheduled. Since then I have been rescheduled a total of seven times already because of various different excuses from the company. All of them vary from "it's Samsung's fault", "the car with the parts had an accident", " the parts were delivered to the tech but he never received them", "we got the parts, but they were the wrong parts" and so on. A simple fix that was supposed to take 2 weeks has now gone on for over a month. I would not recommend this company to anyone. They have given me no solution except to keep rescheduling me. Very unreliable company. Take your business elsewhere if you can! read more

Disappointed. I was signed up for this company by a warranty third party- and I cannot speak to service as no one showed up. I had a cancellation and a no show, all the while losing hours while waiting. read more

The customer service of Williston Park TV is horrendous. I have an issue with my SAMSUNG fridge and have been waiting for weeks for a repair. The communication is abysmal and utterly lacking. I have young children who depend on my fridge to be working as we need to store important medicine for them in it. I encourage everyone who has similar issues I've had with Williston Park TV to reach out and file a complaint with SAMSUNG. Kye Hyun Kyung is the current CEO and must know this company should not have any affiliation with the SAMSUNG brand. https://www.samsung.com/us/support/contact/email-the-ceo/ read more

Wow, so surprised by other reviews. We had our brand new Samsung refrigerator serviced, we noticed a small imperfection on the water/ice dispensing door. Samsung was on top of this and without questions scheduled a replacement. Our appointment was cancelled the 1st time as the technician was sick, I understand people do get sick, so not a problem. If my fridge was not working at all, I'm sure I would have felt differently. Last night our tech Bobby from Massachusetts showed up. We were contacted more than once confirming the time window. Bobby called us 10 min prior to arriving. He was knowledgeable, very social, jokes around with my son (11) and while working gave me few tips on the new appliances. He was what you expect in a professional. I hope we never need service again, but if we do I will request Bobby. Managers: work order 192345 he did an amazing job! read more

The absolute worst. Cancelled my first service appointment day of because they ordered the part late. Cancelled my second service appointment during the time window it was supposed to happen after I already took my tv down and took off of work. The woman on the phone couldn't of been nastier and was so incompetent it felt like I was on a hidden camera show. Why samsung uses these bozos is beyond me. If I could give it 0 stars I would. Never use them. read more

TERRIBLE customer service. I spoke with a rep one day who told me the cancellation was 24 hours before the appt and when I called back earlier than 24 hours prior to my appointment a new rep told me that I had to pay a cancellation fee (keep in mind I was already charged $130 before they even showed up). This was NOT the case when I first called as I took explicit notes thinking I may have to cancel as I had other obligations going on. When I asked to speak with someone who could help me further I was told nobody takes calls. Will never recommend! read more

Williston TV is the only authorized repair service in CT for Samsung products. Their technician was professional, but their customer service is not what I would expect from a company representing Samsung. It cost $139 to have a technician come diagnose the issue with my refrigerator. He diagnosed it before we went in the house based on the information I gave him. He then verified it was a bad compressor on my two year old refrigerator. He left in five minutes. He told me another company would contact me within 24 hours. That never happened so I called Williston. They told me it was my responsibility to contact Samsung to arrange the next service. I called Samsung and they said the repair was still open and they had not received anything from Williston. I called Williston back and they said it was up to Samsung. I asked the woman to check to make sure the paperwork was sent. She put me in hold at 4:10 pm and disconnected the call exactly at 4:30 when their office closes. Horrible experience. read more

Unprofessional and discourteous. They're contracted through Samsung - which they both wipe their hands clean of responsibility, constantly blaming each other for incompetencies and lack of communication. You will endlessly waste time going back and forth. As I unfortunately learned the hard way. I will NEVER buy another Samsung product specifically, appliances, ever again. Unless, you want your house going on fire. They have zero compassion and or respect for civil service workers who can't simply take off whenever for them to be there. Additionally, they do not take electrical issues seriously with Samsung products. They have to always, "reach out to their boss", who is actually assigned to an office in New Jersey, and is completely removed from local operations. The guy is clearly clueless and incompetent, as he's only been in his position for nine months according to his LinkedIn profile. Don't waste your time with these idiots if you can avoid it. Beware and stay away. read more

There is a reason this company is rated so low. The technician as verified through my doorbell video walked up, knocked, and turned around and left. So you are supposed to be waiting on the stoop for them to show up? What if we were older and took a minute to answer the door? What if you are in the bathroom? They they told Samsung the reason they cancelled. So which is it? Then I called and was yelled at that it wasn't there problem as long as he showed up and hung up on. They take your money just to schedule an appointment then why would they care after that? Criminals with zero customer service. read more

horrible. called me an hour before scheduled time for a repair and said they be there in 5 minutes when i was not yet home. i called to tell them I am at home (45 minutes before scheduled time) and they refused to come and made me reschedule. when they finally showed up they spent 3 minutes told me TV was no good and nothing they can do did not even open up panel. i was told i would get a 25$ dollar credit for their mess up. had to call 3 times to get them to issue a credit which will supposedly show up in a couple days. i did not realize i was paying for them to come at their convenience to do nothing and charge 130$ ridiculous read more

Terrible service for Samsung TV on warranty. They called to say tv be removed from wall, then scheduled an appointment, cancelled that appointment at the last minute. They called again to reschedule, but called the day before to say the part was still in transit. They scheduled a third appointment, assured me that the part was on the way and recalled the day before. Then on the the day of the appointment they called to say the part had not been shipped and was on back order and there was no date for it to arrive. Just a catalogue of misinformation and wasted time. I see similar reports from others. Samsung need to cancel their contract with these people. read more

If I could give this company 0 stars I would. No shows, cancellations, and excuses. Wasted time. I could've just bought a new appliance. The people who answer the phones are rude, and argue with you. Stay clear of this company. They really are horrible. read more

Stay away from this company!! They were assigned to us by Samsung to fix our dishwasher, but the dishwasher was not fixed after 2 months!! I have to make multiple phone calls with Samsung, and each time we have to wait for another week or two. Every time it was either "nothing wrong was found", or "the tech has to cancel your appointment" or "we have to order the part". I decided to not wait any longer and finally Samsung assigned this job to another company ("Moe Appliances Repair LLC"). They same within 3 days the job was assigned, and it took him only 15-20 minutes to fix the issue. read more

DO NOT, I repeat, DO NOT USE ANY services from this company. Customer service is a joke. The less than enthused lady doesn't even listen without yapping away. Very rude. Never again! read more

My wife and I bought a brand new Samsung Oven from Lowes. Still like the Samsung Oven, for the most part it was a good purchase, but a few weeks after buying it one burner broke. Samsung said we'd have to call this company for repairs. We called the first time, woman who answered the phone was rude and said we can expect a call to schedule an appointment. We received a second call, this time a man, who cancelled our entire ticket when we told him we never got an appointment set up. Third time we got a man, who argued with us that the appointment would be for Monday and claimed that the first woman told us this. My guess is she wrote that in her notes when it wasn't true. In the last call we finally got a different woman who gave us an appointment date and one we can actually make. The last customer service rep was good but everyone before her made me want to take the whole oven and chuck it through the window of their office. read more

Awful, unprofessional service. Dont believe the reviews and ratings on Google. Up until the end of November 2018, this disreputable company had about 45 reviews, most were a 1 rating that took years to accumulate. In the last two weeks they've suddenly added over 200 more reviews, all with 4 stars. Rather than buy bogus ratings, how about putting that same amount of time, energy, and money into a modicum of professionalism? Avoid these, liars, cheats, and their shoddy work at all costs. read more

This company was referred to me by Samsung for a television repair. My TV began turning on and off inexplicably and was out of warranty, but barely, and Samsung agreed to the repair. These guys were great. Professional, timely, fixed the problem and even went out of their way to make sure the TV was back as it was supposed to be, which was not something they needed to do. I see a lot of negative reviews, but the two gentlemen the sent to me were fantastic. I think one of them was named Mitch? Not sure. Highly recommended. read more

.absolutely the worst appliance repare I have ever experienced. I am waiting over 8 months for these clowns to get it right. The sent an incompetent repair guy here wasted all my time no results. I called the owner he assured me he will send a top mechanic, he did figure it out and the dishwasher wasn't fixed to this day. Samsung got involved scheduled another appointment waited all day again ,they called and said the part was broken more incompetence. I told them to make sure they had the part before they come. This is more than inconvenient, if Samsung wasn't paying for the repair never would I let this company near my appliances. Now they want to reschedule in another 2 weeks they are a totally incompetent company and I will ask Samsung to get a different company. If I didn't pay $1100 for the dishwasher I would buy a new one . This is absolutely the worst appliances repaire company. I will post again the outcome I recommend to stay away from this company read more

TV and Appliance repair place. Normally, I just toss a TV when it goes on the fritz, but seeing how I just bought the blasted thing only 3 weeks before, I figured I'd take advantage of the warranty and have it fixed. These guys do a superb job and had my TV back to me in a few days time - and of course at no charge since the manufacturer covered it. Great people to deal with. read more

DO NOT use them or Samsung appliances. After a brand new dish washer was leaking, Samsung contracted this repair center to come look at it. The dishwasher was not properly leveled and the technician said to have the installer come back and level it and then he would come back and service it if it was still leaking. After having it leveled it still leaks. The technician refused to return and closed the order with Samsung, who will now not stand behind their brand new product because they say it is an installation issue and there is no defect. The technician then told Samsung he returned a second time, which he never did, and that it is still an installation issue. Samsung has now opened multiple tickets which have been closed by the technician without a visit. Dishonest and horrible service all around, stay far away. read more

No call no show. Cancelled appt and didnt let me know. These guys cant run a business for $!#%. Must have their heads up their @$$'$. Totally unprofessional. Find ANYONE else to do your repairs. read more

Williston TV On 8/6/20 I had my Samsung refrigerator repaired again from Williston TV. When I called to set up the appointment I was told I had to pay $110.00 plus tax deposit on the repair. I was also told; if a repair is done- that $110. Plus tax deposit would be deducted from the repair bill, just like last time they fixed my frig, 16 months ago. When my refrigerated was serviced, the technician quickly diagnosed the problem and made a few few minor adjustments. He told me it was just labor that I was getting charged for. At the time, I forgot I paid the $110. Plus tax ($119.49) deposit by phone already and so I paid for the repair that same day, which was $118.40 A few days later when I remembered that I paid that initial $119.49.; I called Williston TV to refund me the second payment. I was rudely told that they have a new policy and it doesn't work that way anymore. He said he's having a meeting today, and he'll talk to his guys and that -that labor cost more than $119. I explained to him I was told it was a deposit to goes towards a repair, if a repair was made- just like in the past. He was nasty and kept cutting me off. He stated the person that I spoke to misspoke and he can't help me. BE AWARE and don't use Williston TV! Liars and thieves!!! read more

Sent two unprofessional service men one stayed on the phone the other looked at the tv and lied that the tv had physical damage which it did not then proceeded to go outside and started talking negatively about us. Called Samsung they asked for pictures of the tv then we sent them and they set up a new repair center to come to my house. read more

Report to BBB!!!! Wish I read all these reviews before I allowed these Liars into my home. Samsung Contracted then to fix the screen on my 2 month old TV. After me apparently "not being home" for my first appointment they sent someone back out two days later. "Jessie" the repair tech seemed very nice, called Samsung via some video sharing app. After about 2-3 minutes on the phone the tech informed me that there was a "factory defect" with the TV and that it would covered under warranty, went as far as to explain the whole process to me, etc. all seemed fine. Tells me "you'll get a call in 24 hrs to schedule the replacement" So I'm thinking excellent, screen broke for no reason and Samsung is actually going to fix it (unlike the fridge and microwave that I made Home Depot's problem once Samsung played their normal games) Here's the kicker to the whole story, I never get a call so I call back. Samsung and Williston repair have ZERO record of "Jessie" telling me that the TV would be repaired. Instead they have notes from "Jessie" and the Samsung tech saying it was "out of warranty" and would not be prepared. Obviously I'm thinking that there must be a communication issue or misunderstanding or something. Well after several calls with Williston TV it became apparent to me that they had a bunch of airhead valley girls answering the phones that are pretty much useless humans. The people that work for the dispatch department must seriously hate their lives if they're that miserable. Couple that with the story that "Jessie's" last day was ironically the same day of my appointment so I couldn't get his side of the story really left me thinking that everyone at this place is either just full of sh*t or that is the way they are told to perform their jobs. Moment of truth, I finally, finally after a week of nonsense get someone on the phone from Williston that must have just been fed up with life at this point and tells me: "You know what happened? The tech probably just lied straight to your face to avoid confrontation because Samsung won't fix your TV, and neither will we." If you made it this far through my review you probably should ask Samsung for another certified repair person, or better yet NEVER BUY SAMSUNG PRODUCTSSSSSSSSSS read more

This repair company is awful! They claim to have no way to talk to their repair people. They charge $110 just to come out. Last summer we used them to repair a Samsung refrigerator (because we can't find anyone local who works on them). We did receive a call saying we had to remove everything from the fridge and unplug it for three days before their scheduled appointment. I lost all my freezer food and most of my refrigerated food. They supposedly repaired it (the inside wall and behind the panel kept freezing up). But not long after, we started getting water in one of the crisper drawers. We tried everything to remedy the problem. Now we are getting water in both crisper drawers and when I researched the problem online it seems like this stems from the same issue they were supposed to have fixed last summer but they only offer a 90-day warranty on their work! They refused to pass along a message to the repair person to call me first to (1) discuss the problem (2) to give me a head's up so I can put my dogs out before they arrive and (3) to leave work (only 10 minutes away, so I don't want to have to take the whole day off). read more

Well I came on yelp to see if I was the only person who had a terrible experience with this company. Apparently I'm not. I have a Samsung dishwasher, it turned on by itself and wouldn't shut off. So this was the company assigned to come look at it. I'm in RI so why I had a company based out of NY to help me is crazy. But anyways, they were supposed to come on 1/8/18 (Monday) from 1-5. Well about 1:30 I heard noise coming from the dishwasher, I go into my basement and it's flooded. Something broke inside and leaked onto my washer, dryer, leaf blower & storage. I call the company at 3:30 and I said, I'm making sure you guys are still coming today, I'm having a big issue over here with my dishwasher. The guy who took my call says yes, "100% he will be there today." By 5:03 I'm a wreck. The repair guy wasn't here yet, my husband and brother had to leave work to come help me, I took a day off to sit and wait 1-5 and no one came!! So I try calling the company to locate the guy, I was assuming if there was an issue that they would call me or my husbands cell (which they repeated back to me numerous times), and come to find out the office is closed! When I called the next morning I spoke with the most rude person I've ever spoke to with a customer service issue. I told him how upset I was that the guy never came or called to say he wasn't coming especially when I called the office that day. I was told that I was a liar and that the "GPS" said he came to my house & it was noted that he knocked and sat in my driveway for 4 minutes. When I told him that wasn't true he yelled at me saying, "ARE YOU CALLING MY GPS A LIAR?!" Well SIR, I guess if you want to go that far then yes. Cause I sat at my table by my front door with 2 other adults & 2 pit-bulls, I can tell you for a fact no one was ever in my drive and definitely no one knocked. I'm so digested with this company. Samsung and Home Depot should be EMBARRASSED for having an association with this place. read more

They mysteriously hard to get a hold of (you don't know where they actually are located) as my calls were continually transferred around. I had a dishwasher repaired, for which the parts were under warranty. They wouldn't accept this though and made me pay 100% (part & labor). Now I am fighting with Samsung to get my refund for the part. In addition, the repair took only 10 minutes and for this, I was charged $199+tax for labor, although on the phone the prior day, the Williston rep told me minimum labor was $129+tax. Btw, the repairman who came out was courteous and fixed the dishwasher. I fully agree with Marty's review and I WILL NEVER USE THIS COMPANY AGAIN AND DO NOT RECOMMEND THEM! read more

Not helpful, poor customer service. They were sent to service my still on warranty dishwasher. The service man only stared at the dishwasher checked it out on his iPad and told me I had not bought the top-of-the-line model. I had to pay another service person who came in and right away saw that Styrofoam had been stuck behind one of the drawers of the dishwasher and fixed it immediately! read more

Williston was directed by Samsung to repair a faulty icemaker (at no charge to me, which is why I put up with Williston's ineptitude). If you have to pay for their service directly, then find someone else. My original ticket was created 10-18-23 and Samsung set the appointment for Sat, 10-21-23. Williston called and said they don't work Saturdays, so Tue, 10-24-23 was the new date. No problem yet. On Mon night, Williston called to say that the Technician wouldn't be available on Tue and re-scheduled for Thu, 10-26-23. First problem, but understandable. On Wednesday night, Williston called again to say that they didn't have the parts and would have to re-schedule again...but they did have the parts 2 days earlier?? I told them to call me when BOTH the Technician and the parts were available, which they never did and attempted to cancel the ticket with Samsung. Instead, I received approval to have another Repair Service in Williston's region handle the service call...much better outcome. read more

On August 9 I had Williston TV to my home for a repair to my Samsung fridge. I was happy with the service technician who did my repair. I have been waiting for 4-5 weeks for a refund of $119.49 for the initial visit to my home. Samsung paid for all the labor and parts and for every week since August 9 I have called Williston TV. I have been told weekly that the refund was being mailed out that day and STILL it has not arrived. I spoke last to Jack on Aug 29 and it is now Sept 6. I spoke with Samsung today and in no uncertain terms let them know how Williston TV is not operating in good faith nor is it putting the interests of Samsung customers ahead of their own. I WILL NEVER USE THIS COMPANY AGAIN AND DO NOT RECOMMEND THEM!!!! read more

My appt was from 8-12 but told Lowes that on their end it was 9-1 like they're in a different time zone. At 12:13 they called and and said we're sorry we not able to make our appointment after I had just called Lowes asking about them. Williston said they had no confirmed appointment for me which is a lie! Bonnie from Williston Park hung up on me when I asked for her last name!!!!! This is such an unprofessional company not sure why Lowes is working with them. Shame on you Lowes!!!! read more

I purchased a new Samsung dishwasher from BestBuy. It stopped working after 5 minutes. I called Samsung and they scheduled these people to come for a repair on a specific date, with a time window. I made sure I explained that I had to take time off of work to be there and that it needed to be repaired in one appointment. They called to confirm 2 days before... and NOBODY showed up. Then they called the DAY after, pretending that nothing happened and tried to schedule a new appointment. I shipped the dishwasher back and I will take it up with Samsung and these elements in court. read more

Was charged $120. to get an appointment. It was cancelled last minute with excuse that it needed a 2 man crew. Rescheduled and second appointment wasn't confirmed. We called them to be told we were scheduled between 9 and 2. Short time later had a message saying they had to cancel. When we called back they said they no longer did 2 person repairs. Manager REFUSED to get on the phone, Lost 2 weeks without a washing machine before giving up on these incompetent people. They claim we'll be refunded our money but we'll have to wait and see. Won't let me put no stars so I guess Ill go with 1, its really ZERO! read more