Dedham location. Edward - Older man with white hair. He is an absolute a******. My brother returned boots that did not fit (SIL bought them for him). He tried them on inside his house and that's it. NOT outside. Upon return of the boots, Edward picked the boots up, said "I DIDN'T KNOW YOU WORE THEM ALL OVER THE PLACE" and slamed them down on the counter, whiped the shoebox lid over the shoes and sighed very dramatically making myself and everyone else extremely uncomfortable. So uncomfortable that the entire store went silent for the rest of the transaction. The man clearly has anger issues. Not to mention, my brother purchased other products despite returning the boots. He sat there with his arms crossed clearly pissed. I wanted to tell him to F off on my way out. You should never treat a customer like that, even if you think they're wrong. If he felt like we were not returning an acceptable pair of boots, he could have explained why he wasn't able to return them, not slam them down in an act to intimidate his paying customers as if we disrespected his majesty with our presence . Extremely unprofessional. Disgusting behavior. Will NEVER return to that store
-boot enthusiasts that will never buy from Red Wing again (great boots btw, they just didn't fit) read more