We are still sitting in the restaurant. Meal was late getting here, they forgot our two year olds kids meal, and the portions were ridiculous. Since when does a half pound of snow crab legs consist of three legs? Asking for drawn butter (which was not brought with the meal) was like asking for water from the fountain of youth. Then, the bill came. $73 for two adults and a child and we walked out hungry and angry. Needless to say it will be a long time before we darken the door of this particular establishment! read more

first off, when we walked in, the hostesses greeted us with a nice smile and were eager to help. we thought we were going to have a great time due to how nice the hostesses were. we realized that red lobster has the most rude, low life servers in town. the servers are not friendly and are not welcoming at all. I went here tonight with my fiancé, and we did not enjoy our time here at all. at least the hostesses were nice. My server was Cody and he was not helpful and did not check on us that much. We will not be coming back here. not to mention, the managers are not friendly and are not organized. DO NOT COME HERE. I wish red lobster luck in the future, because it looks like they desperately need it. read more

Went there with the family Saturday evening, 11/8. Very busy. Lots of people waiting. We were told 30 min wait but sat within 5 minutes. Price of drinks not listed! Waiter "guesses" it'd be around $8. We had the ultimate feast, lobster pasta, lobster bucket and kid's snowcrabs. Food was pretty good. Corn on the cob was cold like it was dunked in ice water. I'm guessing it was dropped on the floor and washed? Disgusting thought, ruined my dinner 'tho they brought me a new one. Kinda too late. Also the server brought the wrong side then brought the right one after a long wait. Extremely slow service. read more

The service is unpredictable, we've had fantastic servers and we've had some of the worst. I don't recall ever having a long wait time, even at dinner. Food is always good! read more

The service was great but the food was awful!! Although fish and seafood should have a fishy smell this lobster was definitely bad!!! The server was very apologetic but I refused to let the server alert management. But the time the food came and I would've had it remade the place would be closing!! Worst Red Lobster I ate at!!! read more

Service is extremely slow and impersonal. Food was overcooked and portions were tiny. Will not return

Ate here on Friday nite. Should have wondered when we arrived at 6pm and no one waiting in line (and no one waiting when we left at 8pm) -- normally big crowd here. Server told us no romaine salad due to recall and offered spring mix instead. Finishing our salads heard her tell nearby table spring mix recalled and no salads offered at all that nite. Meals arrived...don't expect what you order to look anything like the pictures in the menu. Huge oval plates with lukewarm food slung across any which way. Seasonal harvest mix veggies and skewered shrimp lukewarm and not cooked all the way thru. Melted butter for lobster tail lukewarm and thick. Husband's chicken strips over pasta bland and kinda microwaved. He did like his apple dumpling dessert, said it was hot and fresh and good. Companion's supreme feast generous serving but also lukewarm. Payment gadgets on table top useless and distracting, we are adults and talk over our dinner, not interested in playing stupid video games. None of the servers could get the gadgets to properly accept payments, lots of yelling and complaining and running back and forth to another area to process payments -- just give us the bill, take our money quietly, and leave the gadgets out of the picture. All 3 of us rated experience as 6 out of 10...not awful, but very disappointing for the prices charged (and we had coupons and a gift card). Will probably not return. read more

Took my missus out for Mother's Day a week before Mother's Day "I might add" food was cold, taste was subpar, everything I bought here I should have bought at the store and made myself it would have tasted much better. service was crap absolutely hated the experience and wish they would bring their prices down closer to McDonalds to match their quality and service. read more

Went out for dinner around 6. I was happy with the short wait to be seated. Took over 20 mins to get anyone to come up to our table and ask for our drinks. Food was cold and then out waitress said she didn't have any change for our bill we paid for in cash so we should just leave her the 25$ change for a tip. Absolutely ridiculous! She had a attitude the whole time and never checks on us. Worst experience iv ever had! I get waitresses need tips but you never beg or tell us you don't wana give us change for our bill. will not be coming back. read more

We arrived during early dinner 5:15 and are just now leaving. Cold in dining area. Service unbearably slow. Salads are smaller, portions are smaller, price is not. Restrooms inadequately serviced (1 of 3 stalls had paper) . Went to celebrate my son's birthday~ will not return. Used to look forward to this as a treat~ so disappointed. read more

I checked in around 12:30 and it took 15 minutes to get a drink after being seated. Then another 15 plus minutes later they take our order. My drink was also empty for 10 minutes plus. Remind you it's not busy at all. I don't understand how it can take so long. I've grown up in the restaurant business. This is completely uncalled for. I've never wrote a review about anyone but this is horrible. I had sprite to drink and it was refilled with water... but that's all. read more

If I could give ZERO, I would. While driving with a friend from an exhausting day in St Louis to go home in Chicago, I phoned ahead and spoke to a BUBBLY young hostess. I SPECIFICALLY asked if they had Ameripure Oysters. She said YES. I then asked her exactly how to get there off of route 55. Of course she didn't know, and I said, you know, look out your window, there's a BIG expressway RIGHT THERE. What street do I get off? She put someone older on the phone who told me what exit etc. Exhausted we made it there, and when upon sitting down at the bar, were told that NOOOOO they did not have Oysters. WTF??? The manager (some woman who thought it was COOL to have managed in Chicago LOL) said she had been answering the phones and that no one called asking for directions, let alone Oysters. We decided to leave. I went to the washroom where their paper towel dispenser didn't work. Walked out and got some napkins out of the glove compartment of car. What a waste of time. If they were honest from the get go and told us that the did NOT have Oysters, I would have respected that. read more

On September 10, 2016 we went to the Springfield Red Lobster around 3 pm. They seated us at a booth in the bar area. As usual, the food was pretty good. Our issue was with our server. She was without a doubt the worst server we have ever experienced at any Red Lobster, and was the second worst server we have ever had at ANY restaurant. It concerns me greatly that the management would keep such a person on staff. read more

Steaks were very overdone and waiter never checked back with our party of 8 to see how food was. We finally had to eat the steaks because the rest were almost done eating and didn't want to delay group. Waiter never showed back up until he brought the checks. read more

We arrived at the restaurant as a party of 4 with a highchair at approx. 4:30 p.m. on Saturday, September 19, 2015. We were told it would be a 20 minute wait which was questionable since there was only one party of 2 ahead of us and the parking lot didn't have many vehicles in it. But we decided to stay. In the 20 minute wait several parties between 2 and 4 came in behind us and were seated ahead of us. I might add that all parties ahead and behind us received buzzers. We did not. After watching everyone getting seated I asked the hostess why we weren't being seated and why we didn't receive a buzzer. She said they can not sit a highchair at a booth. At that time the manager came to the hostess station and I was NOT a happy customer. He said he would be glad to help me out. But the idea that several people came in after us and seated that didn't haven't a child that needed a highchair and the fact that the hostess had just told me there were only certain seats for highchairs, I was not willing to give the Springfield, IL Red Lobster my business. I told the manager in no uncertain terms would never I visit that restaurant again. We drove less than a block to The Outback Steakhouse and were seated before the whole party could even get in the restaurant and at a booth. They also had unlimited shrimp which is why we were at Red Lobster to eat. read more