This red lobster can be hit or miss . This last trip was awful. I guess all the prep crew decided to take off work along with the chef so they pulled a waiter off the floor to cook and such and I ordered the boil and and it came out ice cold . The flounder plate was burnt to a crisp and the dish so dried up you couldnt even eat it . So needless to say we left and took our business elsewhere. This is pretty sad that the restaurant responded and wanting you to go on Facebook to respond . And there is no way to contact directly . What about the people that don't have Facebook . Don't you think they would have sent a message to talk with someone by phone read more

Went to Red Lobster on a Friday night before the game, figured it was gonna be chaos. Nope--food was great, service was solid, biscuits are a joke they're so good. Place actually delivered. Do yourself a favor and give it a shot. read more

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HOT TRASH!!! Ordered the $100+ seafood boil and didn't get any seasoning just over cooked seafood boiled in water and thrown into a bag - I've never been more upset at people who hate their job - obviously whoever prepared this meal didn't care at all read more

Went to Red Lobster on a Wednesday afternoon about 430 pm. It wasn't that busy yet. Ordered salmon dinner off menu. Waitress came back couple minutes later said they were out of salmon, Really? At a seafood restaurant! So Ordered shrimp Alfredo. The food we ended up getting was hot, perfect. Waitress was on top of everything kudos to her think her name was Jay .Small African American girl.she had us and couple other tables around us,from what I could tell she was on top of all tables in her area! So that made my dinner less disappointing. Thank you Young lady need more like you there! read more

we ordered a selection of appetizers for our New Year's eve celebration which included "bacon wrapped scallops" (cost $12). what we received were just two naked scallops on one skewer, no bacon and only the two sad little scallops. i realize they may be busy on a holiday but $12!!! for two bare-naked scallops!!! read more

Red Lobster - our order which included "bacon wrapped scallops" @ $12 - Seafood Near Me - Jackson, Michigan

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My wife and I went here for dinner recently. The staff was kind and the food was delicious. The building was clean and management even came out and introduced themselves to see how our food tasted. When you're at larger restaurant chains it's easy to be missed I did not feel that way here! read more

Hadn't been to a Red Lobster in a number of years because I remembered it tasting greasy. We gave this one a try and were pleasantly surprised. We both had the shrimp 3 ways and decided to each have 3 different (of the 6 choices) so we could taste them all. The best were the coconut fried shrimp which came with a dipping sauce that my husband loved. We both also really enjoyed the spicy BangBang shrimp. The rice mix that was served with the skewered shrimp was chewy but the shrimp were done well. I found the price to be reasonable for what we got. Service was good and we were seated pretty quickly on a busy night. read more

Now i understand why this chain is "underwater" (pun intended). just had the absolute worst experience ever & only dined there to use up 2 gift cards i got for Christmas. wet lettuce salad, room temperature shrimp fettuccine & i became sick on the way home...for real. the host told us the table was sticky but he assured us it was clean...my hypothesis is that it was wiped with a dirty cloth & not dried, as the side i personally cleaned looked great. our server was pretty stand-off ish & quiet but attentive. the prices are outlandish: 4 lobster offerings begin at $40. & go up from there. maybe they should just rename this place "Red Herring"? read more

No endless shrimp. Terrible service. Drinks expensive beyond belief. Even iced tea . They lost my business for ever... read more

Was very pleased with everything. The stuffed mushrooms were delicious. The rolls were just out of the oven yummy! Crab was a little small in size--like size of legs not amount. The claw was very small. Shrimp was great read more

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Restaurant was clean, and sat at a table as soon as I walked in. The server was fairly busy, but was reasonably quick taking my order. The food was cooked as I expected. Nothing was burnt, and I was happy with how fast the food came out. Waitress did forget the soup, but brought it out as soon as I reminded her of it. I was happy with my experience, and would return again. read more

Red Lobster - Cheddar Bay Biscuits - Seafood Near Me - Jackson, Michigan

THIS IS NOT A VERY SANITARY RESTAURANT!! We came here for my mom's birthday to celebrate, and it's going good right, we got some food and then disaster immediately struck. We opened our silverware things and the knives and forks had grease on them and stains and some even had crusted food on them. We immediately complained to the manager about them and he did apologize and cleaned it but then more disaster struck. They forgot our side dishes and it was just not it. I would definetly recommend just going to the red lobster in Ann Arbor if you are looking to eat there. Thank you for reading this. read more

Red Lobster is my favorite chain restaurant and usually I would recommend it with 4 or 5 stars but the food was mixed up and the waitress had no idea what to do to fix it. My husband and I ordered crab legs but different crabs (he ordered snow crab and I ordered Bairdi). My plate had the snow and his had the Bairdi but the waitress was arguing with us about it and she went and got the manager and he wasn't sure what was wrong. After I explained to him that they were not the same and that the snow crab wasn't as "prickly" as the Bairdi and all that needed to be done was to swap crab. My husband's potatoes were not hot. The biscuits were dry. Not my best meal there! read more

Went Saturday night Oct 28. Wondering if they are going bankrupt? Waitress tried seating us in a booth where both seats had large tears in them and gaping open. Asked for 3 different wines on the menu-they were out of all of them. Restaurant seemed just dirty everywhere you looked. Manager spent much of his time chatting up 2 young girls at hostess stand. Food was fine but restaurant just gross. Won't be back. read more

The servers were incredible. Mothers Day ... Food ...Fish and Chips? 0.0 Where's the fish? 90% crust Restaurant uncomfortably dirty Come on Red Lobster management...you can do better read more

If you love Red Lobster you know it. I love it. Fast biscuits. Friendly waitress. Temperature was comfortable. Music was at a soft level. (I don't like loud bass). Very pleasant. read more

One of the less busy Red Lobsters (apparently they are much busier during the winter, and especially during Lobster Fest!) . The background music gives nice ambiance, and the servers were quick and attentive. Brittany (a 4yr veteran) was great! As usual, the food was excellent with a great sear on my salmon (YUM, Jack!) The snow crab were done well also and plenty of Cheddar Bay Biscuits! For under $20.00 the pick 2 (w Salmon and Snow Crab legs) plus biscuits, salad and vegetable medley is healthy and a deal! This is a great place if you know how to order (not fried!) and this specific one I will be back to whenever I'm in Jackson! Well done! 4 stars! read more

Red Lobster - Cheddar Bay Biscuits... In your mouth! NOW! - Seafood Near Me - Jackson, Michigan

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Great place to stop the lobster craving. Yum. Shrimp scampi is awesome and those cheddar bay biscuits mmmmm

Darden restaurants seem to have refined themselves as a five star restaurant, without making the food five stars, it's not even two stars! There biscuits used to be the best, and now they aren't even close! The quality used to be top notch, but lately it's been the quality of long john slivers! There prices are NYC prices! This for any Darden restaurant, red lobster, OG, Bahama breeze they all poor quality and outrageous prices! read more

Horrible Biscuits were doughy and in a big lump. Fried shrimp were not crispy. Go to Texas Roadhouse down the street read more

They never tend to forget anything, and the meal is consistently delicious and fresh. The employees are friendly and accommodating. The only issue I have is the wait. The atmosphere is lovely, it's cold inside, which is nice, and it's a comfortable establishment. When I place an online order, it says the food will be ready in 30 minutes, but it actually takes an hour. When I'm on a deadline, it's incredibly frustrating. I've repeatedly had to wait too long for food read more

Ended up here last night after another area restaurant was on an hour wait.... and I'm glad we did! Service was awesome... and even with a limited menu the food was really good! We have lived in a few different states and this is the best Red Lobster we have been to! They were also diligent about cleaning in between guests. Definitely will be back! read more

We had a reservation for 6:30 PM last night, and was sat pretty quickly. Unfortunately that was the only part that went right. We sat at our table for for almost 40 minutes before getting waited on for drinks as our server walked past us multiple times. She finally comes up to our table and says "I'm sorry didn't see you guys here what can I get to drink?" ‍ I ordered a beer and my mother ordered a perfect margarita after 20 more minutes she finally brings my beer, let's my mother know that they have no tequila and no substitutes. After 45 minutes she is frustrated and just gets water. (We understand it's short staffed) so we finally order food giving it a chance. BIG MISTAKE! I ordered the lobster, salmon and shrimp skewer. The waitress comes back and says sorry sir we have no Salmon. Okay no big deal I get it we have shortages, so I order the ultimate feast with Walt Shrimp, crab legs, and lobster tail. The shrimp was so salty I could barely eat it and was stuck to the plate.. the crab legs were so over done that you could not crack them open because of how rubbery it became. But the worst of all is lobster tail.. we all know what a good lobster tail should look like. it was shriveled up to almost a quarter of the tail. I have never seen a worse lobster tail. The worst $80 I have spent on a meal, we walked out and said we will not be back! What a disappointment STAY AWAY read more

Red Lobster - Classic Maine Lobster Tail - Seafood Near Me - Jackson, Michigan

I was really craving shrimp linguine. The staff was very friendly. Our waiter Mike was over the top fantastic. The food portion was actually improved since the last time we were here. All the food was nicely cooked. We will definitely return. read more

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Food was cold. Baked potato was hard. Could not eat it. The shimp was also cold. The cheddar biscuits was the only thing that was hot.

I love seafood and come here when I'm looking to eat good & spend an easy $100 Better than these other over-crowded Jackson Restaurants & steak houses. So yummy but their crab legs don't have very much meat at all. -1 read more

Very very friendly service. I like their bread when it's not stale, clean place wonderful atmosphere, cozy but also classy. Food is alright.

This place has really stepped their game up. A few years ago, this was a sub-par restaurant in the Jackson area. I came in here for dinner a few months ago with my fiancé and was very impressed. We stopped in for dinner again last night and had another great experience. Whomever turned this place around did a phenomenal job. The food and service is very much worth a visit. read more

Red Lobster - Seafood Near Me - Jackson, Michigan

Best seafood in jackson Can get pricey avoid buying alcohal cost of your meal will double or more read more

So bummed with our visit this eve. We are from out of town and stopped in for dinner while staying a a hotel close by. Waiting super long for dinner only to get two of the 5 orders cold. Not just a little warm but super cold. Manager came out and and settled it by taking the dinners off our bill. Then acted offended when we handed her out plates with the cold food. The waitress we had was very apologetic about it all. Much more than the manager. read more

I don't generally get excited about chain restaurants, but I have to confess that this Red Lobster exceeded my wildest expectations with their amazing customer service. My business associate and I were staying across the street from this restaurant at the Fairfield Inn in Jackson, Michigan. It had been a long flight up from Tampa, FL plus the hour-long drive from the Detroit Airport, and we were looking for a quick, no hassle dinner. Red Lobster happened to be sitting right across the service road from our hotel. SCORE! We were seated immediately by a very pleasant hostess, who also took our drinks order since the server was a little backed up. That gave us a few moments to look through the menu before our server made it to the table. She said "Good Evening" and then apologized profusely for not being there to greet us when we were first seated. She offered to buy us an appetizer to make up for her tardiness (what tardiness???), but we politely declined and assured her that all was well. We placed our dinner orders, and she was back right away with an extra big order of Red Lobster's Cheddar Bay biscuits to hold us over while we waited for our food. Nom nom nom! I ordered the Shrimp Lovers' platter where you could choose various styles of shrimp, and it was all you can eat. My associate went with some type of Fisherman's Platter which had a little bit of this and a little bit of that. When the food arrived, my associate made an off-hand remark that the size of the food in the picture on the menu was substantially larger than the size of the food on his plate. Our waitress overheard the comment, and within moments the manager was table-side and apologizing for the meal. Without hesitation he comp'd Denis's dinner and even bought him another beer. Me? I was happily chomping on Garlic Parmesan Shrimp and watching all of this. When the bill came, the cost of the one meal had been removed, as promised. The manager came back to our table and handed each of us his business card. He told us to ask for him the next time that we visited his restaurant, and that he would be sure that everything was to our satisfaction. I have to confess that I've eaten in a lot of restaurants over the years, and I've even had some awful dining experiences when traveling. This was by far one of the best customer service experiences that I've seen in a very long time. Everything was handled quickly, discreetly, and professionally by a server and a general manager who cared very dearly about the satisfaction of their customers. Yeah, it's a chain restaurant by the side of the highway in the middle of nowhere, but it's staffed by an amazing team of people who put customer service first. Thank you to the Red Lobster in Jackson, MI. read more

I saw a negative review, so I was a bit nervous to eat here tonight. Great experience tonight. Service was excellent. Food was good. Highly recommend. read more

Never thought I'd say this, but the big plump shrimps in Happy's Pizza's $12 battered shrimp box are better than any shrimp dish you can get at Red Lobster. Now granted, Red Lobster has a nice atmosphere, great service, great biscuits, good sides, a fair selection of alcoholic drinks and Happy's doesn't have lobster. But why should I be so damned disappointed every time I order shrimp at Red Lobster only to find some little pizza place in a converted Sunoco station has better? Hmm. read more

Went to lunch today to celebrate a friends retirement, endless shrimp Monday.... like maybe 20 more people in the entire restaurant. After ordering like two times, the waitress seemed to be scarce....pretty much ignoring our table..... isn't endless shrimp pretty much ordering till you are full? Is that your policy to be scarce after a few orders are placed? That's misleading. The last two I ordered were burnt and the other cold..... very disappointing. Also I ordered to go, a shrimp Alfredo linguine that had no Alfredo on it.... I am very turned off by the service and the quality of the food.... next time I will choose another location. Five years ago, it was MUCH better. read more

This is the nicest Red Lobster we have been to in years and years. In fact, my husband had stopped frequenting Red Lobster so my visits were greatly limited . There was always something wrong- poor service, long waiting periods, too much bread, not enough seafood ,etc. The weather was bad and this Red Lobster was close to our hotel. So we went in. Lucky for us. The manager apparently had everything under control. The place was packed. The isles, crowded with waiters with large trays laden with food were going quickly and quietly by. The tables were full of people but we were seated right away. If you closed your eyes you felt like you were in a spacious area where noise and people traffic was very minimal. Kudos to the wait staff serving and clearing so smoothly. Plus the food was terrific. No problems ordering at all. Will return when in Jackson, MI. read more

The service is the best! The food is SO much better than the RL in our hometown. We drive nearly 100 miles round trip to go here.

The service has gotten MUCH better here than it's been in previous years. Each time we've been here in the past year, our waiters have been attentive while still giving us time to decide and eat. The scrimp scampi is so good! I always have to order it when I'm there. Every time I've been there in the past year, my food has been cooked to perfection. Their burgers are delicious, their steaks are divine and the signature seafood is to die for. read more

We ordered two cocktails (mojito and a pineapple long island) which were awesome, a lobster and shrimp cavatapi and a sirloin. All of our food was delicious and tasted fresh. What set the meal apart was our waiter. Mike was ON IT! He was attentive, friendly, and efficient. He provided incredible service. Will be back based on our experience! Thanks Mike! read more

Food was good, not exceptional. Our 9 oz glasses of wine were almost as much as our dinner. Service was good.

My family went to Red Lobster early on a Friday night for my nephews birthday(he loves the biscuits). We had been doing this for years get there early and be prepared to wait for you large (over 8 people) party to be seated. We were told they no longer seat parties larger than 8 together. The manager was called for and told us the same. We had a birthday party at 5:30 PM on a Friday in 2 separate parts of the restaurant. Customer Service FAIL! read more