Food was awesome,got the 14oz ribeye medium well with salad.steak was perfect, juicy and tender! Rolls were good has usual. Got there at 430 pm . Little busy but our waitress was on top of it.so service was excellent! Our waitress was Camille at Jackson, Mi. Restaurant. Ambiance was good! read more

Texas Roadhouse - Steak and potatoes smothered steak with mushrooms and onions! - Steakhouses Near Me - Jackson, Michigan

If it was an option, I would not even leave one star. We went to dinner on August 8 with my husband and grandson and my two service dogs. We were seated with no problem as we sat down. I heard the table behind us complaining about my service animal being in the restaurant. Before we were even served our drinks the manager that was on that day came to our table and was just utterly rude and unprofessional. She told us that she received a complaint that one of my dogs had urinated on the way to the table. I know this is not true. My dogs were walking in front of me and if one of them would drop to go to the bathroom, I would've noticed. The manager was very rude and said at this time we're gonna ask you to leave because your dog urinated. I looked at the floor to try to find the mess. There was nothing. I asked her to show me where the urinated and she said she wasn't sure she just received a complaint and that we would need to leave. Due to her on professionalism and rudeness me and my family will never come back to that restaurant again. I understand some people don't like dogs, but people also need to understand that people with illnesses sometimes rely on those dogs to live so shame on them. And shame on the manager. read more

The food was very good. I ordered the chicken critters with a salad. I got some cheese fries as my appetizer the food was all really good. The service was quick and very kind. The ambiance was quiet because we ate at 10PM. But usually it is very loud if you eat at a normal dinner time. read more

Service was pretty good and the food is always pretty good as well. You can't pass up on those rolls. You know what I'm saying

The food is good, the service is good. Unfortunately the sound levels at their busy time are 90-100 decibels, high enough to cause permanent hearing damage. I only go there at off times and if the sound is over 60 decibels, I leave. employees are in great danger of losing their hearing. OSHA should be looking at this. read more

Got a hair at the bottom of my plate, cheeseburger and fries and instead of comping the meal they comped our appetizer. Why should I have to pay for a plate with a hair on it. Think about that. What a gross place read more

My first time at Texas Roadhouse since we don't have them in LA! The manager was super sweet. She came over, introduced herself, and gave us a coupon for a free appetizer. I tried the ribs with Caesar salad and loaded mashed potatoes. The ribs were tender but needed more BBQ sauce, the mashed potatoes were a little dry, and the salad had too much dressing. The cheese fries were overcooked, but the warm bread and cinnamon butter made up for everything. Honestly, the best part of the meal! Overall, the service was excellent and the atmosphere was friendly. I'd definitely give it another try, especially for that bread alone. read more

Texas Roadhouse - Cheese Fries - Steakhouses Near Me - Jackson, Michigan

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It's a given that their rolls and butter are the best thing here but the steak kabobs were also soo good AND we had great service at the bar from Betsy! read more

Texas Roadhouse - Steak kabobs - Steakhouses Near Me - Jackson, Michigan

My husband and I were there on Easter Sunday. The place was super busy with more than 20 people waiting when we got there. We still were seated at a comfortable booth within 15 minutes! The food was cooked perfectly, seasoned perfectly and portions were generous enough to have leftovers. Our server, Emily, was great; cheerful, attentive but not hovering, and observant enough to easily get her attention. Dining room and restrooms were clean and well a. A wonderful experience in every way! We will be back! read more

So first I have to say, I typically will give a review for 1 of 2 reasons. That is, if the experience was as exceptionally good, or if the experience was really bad. I won't waste my time writing about run-of-the-mill or mediocre service. I've visited Texas Roadhouse 4 times, in 4 different cities and had never had good service. Don't get me wrong; love their food. But service had run from abysmal to meh. Until now ... We visited this TR at the suggestion of a friend during a bowling tournament. Not my first choice, but what the heck. To my surprise, seating was fast) even though we had a large group). And our server was great. I hate that I didn't get her name (I didn't think I'd write a review.) She was attentive without being annoying. But what happened that made me decide to write a review? A simple, sweet act of kindness. As we were packing up or containers for "doggy bags", the server came over and asked us if we would like some complimentary peanuts to snack on later. That was it! Never had that ever happened at any TR I ever visited, and it changed my heart about TR. So, as I munch on these peanuts, I was compelled to give a shout out to the Texas Roadhouse on Boardman Rd in Jackson, MI. You have set a bar that I doubt will be passed by your fellow cohorts. I hope I'm wrong. But somehow, I get the feeling that I'm not. Why not 5 stars? Well, given my past not-so-stellar experiences at TR restaurants, I'm going to reserve that star for my next visit (at this location, next year) to be sure this great experience wasn't just a fluke. See ya next year! read more

I have not been here since before Covid and I was super impressed. It exceeded my expectations considering the amount of price increases in food. I got amazing service and incredible attention from the staff and a grate amount of food that was just as good tasting as it looks in my photo. read more

Texas Roadhouse - Steak early special with green beans and a sweet potato - Steakhouses Near Me - Jackson, Michigan

Great food, friendly and quick service but not impersonal. Steak was more than tasty - I fell in love and wanted to marry it. Well, I would have except I'm already married. But talk about melt in your mouth beef! Great prices as well, definitely budget friendly. read more

Texas Roadhouse: Great Food, Questionable Wait Times Let me preface this by saying: Texas Roadhouse has the BEST steak I've ever had. But, my recent experience was a mixed bag. The Good: Unbeatable Steak: As always, the steak was phenomenal. Juicy, flavorful, and cooked to perfection. I stand by my claim - it's the best! Friendly Service: Despite the wait, the servers were attentive and helpful once we were seated. The Not-So-Good: Long Wait Time: We were quoted a 60-90 minute wait, but it ended up being 2 hours! Even receiving texts that our table was "ready" just to be told it wasn't, was frustrating. Restaurant Upkeep: The overall cleanliness and upkeep of the restaurant felt neglected, possibly due to prioritizing seating more customers. Overall: While the food and service were still good, the excessive wait time and restaurant condition detracted from the experience. I understand there might have been extenuating circumstances, but it would have been appreciated if communication was clearer and the wait was more accurate. Recommendation: If you're willing to potentially face a long wait and a less-than-ideal ambiance, the food at Texas Roadhouse is definitely worth it. Just be prepared for the possibility. P.S. I'm not drinking the Liquor but I know my date truly enjoyed her drink Based on my review, I would rate my Texas Roadhouse visit as a 3 out of 5 stars . But still feel like this is a place worth a 4 Star Rating because I don't feel my one bad visit is worth the overall rating of 3 stars Here's why I felt my last visit was only worth 3 Stars : Positives: Excellent food: I clearly loved the steak, calling it the best ive ever had. Friendly service: Even with the wait, the servers were attentive and helpful. Negatives: Excessively long wait time: Waiting 2 hours instead of the quoted 60-90 minutes is a significant downside. Miscommunication and inaccurate wait times: Receiving texts about a table being ready only to be told it wasn't adds to the frustration. Neglected restaurant cleanliness: This affects the overall dining experience. Even my silverware wasn't properly cleaned read more

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One of my fav places in jackson staff are nice food is good not sure why the current rating is so low they're actually one of the best places out here read more

It took 45 minutes just to be seated. A party of 5 was here after us and got sat before us, a party of 3

Food was amazing as always. Waitress was nice, she took our order quickly and had our food out in no time.

Prime rib was cooked to perfection. Rolls and butter are always amazing. Server was very friendly but almost seemed fake. It was a bit cold in the restaurant. Biggest flaw was the appetizer came out halfway through our dinner which is odd since we ordered well before our food. Sadly we didn't eat it because we were too full. I decided to give a 4 instead of a 3 because of the appetizer issue because the food was very good. read more

I sat at the bar area. Betsy was my server. Great attitude and funny. I appreciate humanness and small talk. My steak came out too raw. The couple next to me had the same issue. The manager Olivia was so great at mitigating the issue. She took it back and returned to talk while it was being remade. She took responsibility and made it right. This is what you want to happen! I left feeling better even with the slight hiccup. As a side note- Olivia loves the company and the people she works with. It's very apparent that she will continue to be an asset to the company. Great visit! read more

Excellent menu selection and modestly priced. The food is always good with excellent service.

Rhianna and other hostesses have horrible attitudes. get out of customer service if youre not good at it.

The food was great, the staff was very friendly and helpful. I would recommend this restaurant to my friends.

This is the second time we have had horrible service 45 min to get meal and then I said we never received our salad and they apologized and comped the salad big deal after my meal was ruined. Absolutely poor management never again read more

I don't feel like writing much but it's a good place good food and the staff are pretty cool.

I stopped there for dinner last Saturday. I ordered the Sirloin Steak Dinner with mushroom and no sauce. When the waitress brought my meal it was dripping with sauce. This was the WORST STEAK I COULD NOT HARDLY CUT OR EAT. It was full of gristle. I told the waitress how bad it was. I just wanted to pay the bill and to get out of there. I will never be back and will not recommend this place to anyone. Fred Ziegler 2710 Horton Road Jackson, Michigan 49203, 517 789 6819 Incidentally I left the waitress the generous tip because the service was the only thing good about Texas Roadhouse. read more

We had a great experience tonight. The food was excellent. We had a steak, grilled shrimp and the chicken critters. Taylor, our server too such good care of us. She was fabulous!! Thank you for a great experience, Taylor! read more

I love this place and highly recommended if you want some good ass steak and great service

I love going to Texas Roadhouse for good friendly service and great food. The customer service is one of the best around.

Boardman st in Jackson Michigan. Food was under cooked. It took 2.5 hours. Sent steak back twice. When it came back to the table the second time it was burned badly. The yelling of the crew was very disturbing. The shouting of birthdays is very distressing to customers trying to enjoy a meal​ read more

Their steaks are awesome!! The rolls, I could eat them all! Got the salmon with a side Caesar salad and a sweet potato. Hubby got the filet steak bites, baked potato and mashed potatoes with mushroom gravy. All was great!!! 2nd time here. service was great both times. Relaxing atmosphere as well read more

Our server Jace us the best dining experience at Texas Roadhouse, went over the top to make sure we were happy and brought all the servers together for a traditional Texas Roadhouse birthday celebration outside of our booth, but he went above and beyond what other servers normally do. All of our steaks were perfectly cooked, and it was overall a great experience. Joe certainly loves his job! read more

Steaks are always spot in! Service was great. Prices are also good. Easy parking in and out.

For the most past the food and service is good. Depending on the waitress the experience may differ, but for the most part we it is one of our first choices for dinner! read more

Fun atmosphere, hit or miss with the staff. Food tastes good but portions have gone down and prices have gone up. Will still go but will no longer frequently go. read more

Best steak around, best pork chops around. Yummy warm rolls and special butter. You won't be sorry you stopped

Off their game yesterday. No baked potatoes, no sweet potato, no Josh Cabernet, no ginger ale, my medium sirloin was well done. Server was very nice so 2 stars... read more

Times must be hard on the Texas Roadhouse front. You only get 3 rolls at a time and never ask if you need more butter. The waitress that my husband and I had was absolutely amazing. However, the food was so bad. $70 for a garbage meal. I had the salmon with a Caesar salad and green beans. DO NOT GET THE GREEN BEANS! They were horrible. No seasoning, no butter. Straight out of a dollar tree can. I almost lost it. My husband's steak was also not seasoned, tasted bland the onion topper was undercooked, mushy and slimy. Dang near a whole onion on top of his ribeye. If I could give this location less than one star I would. Not the first time this has happened at this place. We go back to see if they have improved but have not. Go to outback Steak house for an overpriced meal but at least it will be good. read more

This time we stopped at the Texas Roadhouse in Jackson, MI. Normally, we go to the Portage, MI location. We noticed a DIFFERENCE between the two! While the Jackson location has more tables than the Portage location, the Portage location offers better servers and better gravy! The Jackson location had many open tables when we were seated, but we still waited a significant amount of time before someone finally came over to get our drink order. I have NEVER waited that long at Portage even when they are busy. The gravy wasn't the normal thick, flavorful gravy that we are used to. This gravy was quite bland. Filet was great, and the grilled shrimp were very good! read more

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Chief needs to go to school and learn how to cook steak! Ordered medium, and it was burnt to a crisp! Then ordered medium rare and it was cold and bleeding! Ended taking home and cooking myself! The rest of the meal was just ok. My recommendation for this "Steakhouse" is to maybe order chicken!? read more

Texas Roadhouse - a piece of steak in a styrofoam container - Steakhouses Near Me - Jackson, Michigan

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Excellent service and food. Our server was wonderful. Didn't take too long to get our appetizers or food. Will visit again.

Long wait time, no place to sit and wait, never called or texted that our table was ready.