Stopped by on our way to San Luis Obispo. Quaint little place with minimal off-street parking and an outdoor patio. Inside had merch from local artists. Very eclectic selection of hipster knick knacks.
Ordered a coffee and tea. Someone had placed a water bottle on the counter and the cashier rung it up with my order. Didn't even ask of it was mine. Anyway, I took it since I already paid for it. The person taking my order should have been a little more attentive as to who's stuff was on the counter. I guess it was an additional sale item for them and it didn't break the bank for me, but I would have rather walk off with stuff I wanted. I honestly think it was a water bottle the cashier left up there since he was stocking/restocking those water bottles from the fridge in front of the register when we arrived.
I had a lavender latte. It was alright. Had a hint of lavender. Came in your basic hot cup. I didn't get one of those cute little hot cup sleeves. Boo! My drink was warm and not hot anyway.
Overall, I'll have to skip this joint the next time I road trip up the coast. Maybe this was a one off, but it was off putting enough not to come back.
ADDENDUM: So, after Manager Megan responded here, I thought I'd minus 2 stars, because clearly management has missed the mark. I don't drink tea while I'm traveling, so, NO, honey, it was not a Chai. You must have noticed the cup was dirty or smudged with something dark. I noticed that, too. Did you serve me this drink with the dirty cup? I don't remember the face, but I know it was a female. Good to know the spirit of management here. Definitely avoid this place. Whilst you think it's easy to be on the road and want to deal with someone else's mistake, it's not. The male cashier did look at me when I asked if it belonged to anyone in my party. Did he offer to refund or give the slightest concern of a potential mistake AFTER he rung me up? Nope. Like I said, I would rather not. Would it be easier for you to train your employee to not place the shop's merch on the counter and ring it up as the customer's?... but, you don't see me coming at you like that, right? I could of, but I would come off sounding like you. I understand there might have been a mistake that he may not have been willing to own up to, which is fine. He was a young, distracted kid, but the response from a "manager" to place blame on the paying customer is comical. Yes, so glad you can do without my business.
Hey, Megan, you "always" think it's funny when someone brings up a concern? How often do these customer complaints occur where your shop rings up extra items for unsuspecting customers? "Always?" How likely do people complain on the spot knowing an establishment handles their food preparation? Pretty alarming you find it funny, and a little tone deaf for a coffee shop off a freeway to think tired travelers would want to deal with confrontation when its typically a beeline for the restroom and coffee. Mistakes happen. I guess being dismissive and presumptive of a consumer experience can be a management style someone out there in Summerland can appreciate. Why should my experience at this establishment be worth less than anyone else's? Looking at the demographics of this little town, I can see why Red Kettle management responded the way they did. I thought the management response was a bit peculiar. Thanks for showing your true colors, Megan, Manager of Red Kettle. Hopefully this is not reflective of the establishment, especially in California in 2023.
I commend your awesome attitude in light of such shortcomings. In the end, the joke is the management here. LOL. Ciao! read more